remote management: successfully collaborating and...
TRANSCRIPT
Remote Management: Successfully collaborating
and managing cross-cultural teams on a global
scale
www.devex.com
WITH KATE WARREN
EVP, DEVEX
About Devex
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.
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www.devex.com
Devex is the media platform
for the global development
community. We connect and
inform 1,000,000+
development, health,
humanitarian, and
sustainability professionals
through news, business
intelligence, talent insights
and career opportunities so
you can do more good for
more people.
About Me
Kate Warren
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- Leads a global team
spanning 15
countries
- 3 regional offices
with dozens of
remote employees
representing 20
countries
It starts with culture
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What is your org culture?
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Purpose – making a social impact
Caring- relationships and mutual trust
Learning- exploration, innovation
Enjoyment- fun, excitement
Results- achievement and winning
Authority- decisive decisions
Safety- planning, preparedness
Order- respect, structure, shared norms
Tips for a successful remote work culture
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- Flexible and adaptable
- Open and transparent
- Empowered decision making
- Data-focused
- Organizational culture respectful of geographical cultures
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Setting your organization culture
- Intentional
- Starts with leadership
- Hire people who will add to the culture (not “fit)
- Reinforced by your platforms and processes
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Creating a Digital Workplace
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Creating a Digital Workplace
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Collaboration tools should:
- Increase transparency
- Encourage communication
- Replicate “water cooler” chats
- Be cloud based so “real time”
Online communications Tips
- Be aware of tone
- The power of emoticons and gifs
- Never call someone out publicly
- Create non-work related communications
channels- Be mindful in cultural/gender differences
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Better meetings, better
collaboration
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Use video whenever possible
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Team Meetings Tips
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Meeting consistently (every week, two weeks or month)
Rotate who leads each meeting with a clear agenda
Be aware of time zones and balance outside normal work hours
calls
Give everyone room to talk
Pause for remote team members and solicit contributions
Designate someone to take notes and share/assign action items
Consider doing “retros” to focus on success and failures
One-on-One Meeting Tips
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- More frequent and shorter
- Chit chat is good!
- Difficult conversations always with video or in person
Impromptu meetings
- Pay attention to body language
Tips for remote management success
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- Starts with onboarding
- Setting clear goals and objectives with metrics
- Transparent weekly priorities
- Frequent check-ins against metrics
- Coaching style feedback vs. annual performance reviews
Final Advice
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- Start with team culture
- Explore technology and tools accordingly
- Face to face whenever possible
- Frequent, transparent and open communication
- Metrics-driven goals and objectives
- Sensitive to differences in communications styles while
also hiring for “culture add”
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Q&A
Get In Touch
Kate Warren
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@KateDWarren