8/9/2019 Remarks by Postmaster General Ips Ifs Gms Training Workshop 27th to 30th January 2015

1/3

1

REMARKS BY POSTMASTER GENERAL, DR. ENOCK KINARA POSTALCORPORATION OF KENYA DURING THE UNIVERSAL POSTAL UNIONIPS/ IFS/GMS TRAINING WORKSHOP OPENING CEREMONY AT CITYSQUARE POST OFFICE, NAIROBI TUESDAY 27th JANUARY 2015

Regional Project Manager- Africa, Mr. Yahya Bala K. Wambai,

Representative of the UPU Director General, Mr. Antonio Caeiro

Assistant Secretary General/PAPU, Mr. Kolawole Raheem Aduloju,

Distinguished Participants and Delegates from Africa,

Colleagues from Postal Corporation of Kenya,

Ladies and Gentlemen.

It gives me pleasure to preside over this important official opening ceremony ofthe Universal Postal Union Training Workshop on International Postal System,International Financial System and Global Monitoring System. The UniversalPostal Union founded in 1874 is the second oldest International Organization and

operates as a specialized Agency of the United Nations on Postal Service matters.

The Universal Postal Union in collaboration with Pan African Postal Union hasorganized and hosted this Training Workshop in Nairobi, Kenya from Tuesday27th to Friday 30th January 2015. We feel greatly honoured and appreciate tohost the first UPU training workshop in their international calendar of events for2015.

The objective of the workshop is to bring together Information Technology,Operations and Quality of Service Managers as part of the Regional Developmentplan for Africa for the 2013-2016 cycle and the Quality of Service, Supply Chain

and Product Development key project for the Africa Region. Focus will also beplaced on contributing towards the achievement of the objective of stimulatingthe growth of designated operators through e-commerce and e-services.

Ladies and Gentlemen,

The Postal Corporation of Kenya was established by an Act of Parliament (PCKAct 1998) and operates as a commercial public enterprise. The Corporations

8/9/2019 Remarks by Postmaster General Ips Ifs Gms Training Workshop 27th to 30th January 2015

2/3

2

mandate includes provision of accessible, affordable and reliable postal servicesto all parts of Kenya as a public postal licensee where communication through thepost office forms part of the basic human right as is enshrined in the 1948 UnitedNations Charter.

Our mission is to deliver superior financial payments, distribution andcommunication solutions to our customers and create value to stakeholders. ThePost Office remains the most accessible, affordable, effective and time testedcommunications platform in Kenya with a total of 623 outlets spread across thecountry.

Ladies and Gentlemen,

As you know, the Postal industry is operating in a highly competitiveenvironment due to liberalization, globalization and technological advancements.All public postal licensees/ national designated operators should upgrade,

through automation, their business processes to retain their customers, definetheir own market presence and remain competitive.

In this regard, before the end of next month Posta Kenya will have concluded theimplementation of an Enterprise Resource Planning System (ERP) which weexpect to be fully operational. The system will automate end-to-end businessoperations and will go a long way in improving on our effectiveness and efficiencyin all business processes. So far this ERP project has cost the Corporation USD 3Million.

Other technological advancements include acquisition of an E-Payments Solutionthat we branded Posta Pesa, in August 2013, and is enabling Posta Kenyatransact various business operations electronically. Once fully operational, the E-Payments Solution will transact Agency Banking, Mobile Money Transfers, Card-based operations, E-commerce, Online cash disbursements, E-payments forutility bills, E-ticketing and E-Government Services. So far we have successfullypartnered with several banking institutions including Kenya Commercial Bank,National Bank, Cooperative Bank among others.

Ladies and Gentlemen,

The Government of Kenya has developed the Huduma Services concept where

the Post Office will be a one-stop-shop concept for all public services for citizens.So far these services are currently being offered in all the major General PostOffices and will soon be rolled out to all 47 counties before the end of theFinancial Year 2014/15. This clearly portrays the confidence the Government hasin the Corporation to provide quality services to citizens all across the country.

8/9/2019 Remarks by Postmaster General Ips Ifs Gms Training Workshop 27th to 30th January 2015

3/3

3

Ladies and Gentlemen,

Since 2001, the UPU Quality of Service Fund (QSF) has been financing dozens ofprojects every year in developing countries to strengthen the international mailnetwork. UPU is involved in many programmes, including continuous testing for

measuring the quality of service of 700 international links, the creation ofbarcodes for tracking and tracing items, the setting of end-to-end deliverystandards, and the introduction of the J+5 standard (delivery on the fifth workingday after the day of posting) for 80% of international mail. The new globalmonitoring system (GMS) for quality of service gives to all member countriesaccess to state-of-the-art technologies for monitoring and improving their qualityof service particularly on Mail products.

We are greatly honoured to host this significant UPU/PAPU training workshopon IPS/IFS/GMS projects in Nairobi, Kenya and look forward to more interactivebenchmarking missions on the same in future. Posta Kenya has immensely

benefited through the QSF Fund to a tune of over Kshs. 100 Million which isequivalent USD 1.112 Million for the last one decade on various developmentalprojects.

With those few remarks, I take this opportunity to officially open this importanttraining workshop in the UPU international calendar of events and look forwardto active participation from all delegates.

Karibuni Kenya and God bless.

Thank you.