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Improving Outage Performance Through Streamlined Information Delivery Tom Raymond, Senior Consultant FirstEnergy Fleet Outages January 29, 2015 Safe Plant Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing value to our customers by delivering top fleet operating performance.

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Page 1: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

Improving Outage Performance

Through Streamlined Information Delivery Tom Raymond, Senior Consultant FirstEnergy Fleet Outages

January 29, 2015

Safe Plant Operations

Reliable Plant Operations

Cost-Effective Plant Operations

FENOC Vision:

PEOPLE with a strong safety and

environmental focus providing value

to our customers by delivering top

fleet operating performance.

Page 2: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

2

Improving Outage Performance Through

Streamlined Information Delivery

Page 3: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

3

Capabilities Maturity Model

CHAOTIC • Unknown obligations and

operating constraints

• Late application for

permits & renewals

• Unknown Requirements

• No Standardized

Processes

• sustainability tracking

• Missing data records

• Ad-hoc data collection

• No verification

REACTIVE • Known obligations &

operating constraints

• Late application for

permits & renewals

• Requirements known, but

not defined in detail

• Target Processes are

identified

• Documented data records

locations

• Simple data collection

• No verification

MANAGED • Documented obligations &

operating constraints

• Manual application for

permits & renewals

• Requirements defined

• Processes are

standardized but not

automated

• Complete data records

• Simple data collection

• Internal verification

VALUE • Risk register drives operational

improvements

• Auto-generate permits

applications & renewals

• Systems alerting for potential

permit deviations

• Industry Leader in

Requirements and Best

Practices

• Processes are Automated,

Standardized, and in a

constant state of improvement

• Trending, analysis and

prediction from data

• Accredited verification

Unmanaged Process & Unknown Business Liability

Managed Process & Known Business Liability

Manual Managed Process

Automated Managed Process

Business Advantage

LEVEL 0

LEVEL 1

LEVEL 2

EFFICIENT &

PROACTIVE • Online risk register with

operating constraints

• Scheduled application for

permits & renewals

• Systems alerting for

potential permit deviations

• Requirements advanced

• Processes are automated

and standardized

• Centralized online data

collection & storage

• External verification

LEVEL 3

LEVEL 4

Page 4: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

4

Problem Statement: The GAP

Our Story: We recognized a need for timely, consistent and accurate outage information delivery and performance indicators across the entire fleet. Issues confronted:

Limited resources to gather data and publish daily schedules, work down curves, histograms, etc.

3 different nuclear sites, more than 3 different approaches to monitor outage progress and manage the outcome

Schedule ‘credibility’ was lost

Ability to consistently and accurately monitor outage performance was lost

Page 5: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

5

Pre-state Diagram

Plants operating independently and manually

P6 Schedules and

Reports, Excel

Burndown Curves

P6 Schedules and

Reports, Excel

Burndown Curves

P6 Schedules and

Reports, Excel

Activity Curves

P6 Schedules and

Reports, Excel

‘Banana Curves’ Davis-

Besse

Perry

Beaver

Valley

Unit 1 Beaver

Valley

Unit 2

Mansfield

Sammis

Fort Martin

Issues Identified

• Diverse systems and data sources

• All managing outages differently

• Different metrics at all sites

• Some data passed to central repository

Goals

• Integrated data sources

• Standardized outage management

• Uniform metrics fleet wide

• All relevant data passed to central repository

Page 6: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

6

Plan of Action

First Step: The Project Plan to address gap

– Assembled a Team of technical experts and end-users from Business and IT to clearly define the problem and brainstorm potential solutions. The Team Sponsor challenged the team members to look ‘outside the box’ to come up with the most cost-effective solution for the fleet.

– Considered other information delivery tools, including Primavera P6, Crystal Reports, BI Publisher, Oracle P6 Analytics, and QlikView.

Evaluated potential solutions

– Conducted cost/benefit analysis

– Knowledge Relay worked closely with FENOC to develop a comprehensive ‘Statement of Work’ and implementation schedule

Page 7: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

7

The Solution Select vendor

– Domain expertise

– Proven, deployed architecture

– They must be able to prove that they’ve done it before

Get I.T. and management “buy-in” and commitment throughout the project

Provide Proper Training

– IT professionals

– Report “writers” and “runners”

– Consumers

Co-develop Key Reports with vendor, including daily performance summary, activities

burn down curves and man hours burn down curves

Implement Change Management plan to ‘educate’ end-users, managers and

leadership team and promote “evolution” of solutions

Page 8: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

8

End-state Diagram • Integrated data sources

• Standardized outage management

• Uniform metrics fleet wide

• All relevant data passed to central

repository

• Resources can go from plant to

plant or from outage to outage

and be familiar with metrics.

Page 9: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

9

Results

Outage reports and performance

indicators are identical across the

FENOC fleet

Resource sharing benefits (no learning

curve since managers, superintendents,

supervisors, craft have seen this tool at

their home station)

Data movement is automated,

standardized, cleansed and staged for

“snapshot” use.

Automated critical path reports, shop

reports, project reports are standardized,

consistent and accurate

Page 10: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

10

Results

More efficient resource utilization

– Automated reports and performance

indicators allow site DBA or lead

scheduler to focus attention on schedule

quality and accuracy (saving at least 6

man-hours per outage day)

Automated manpower resource histograms will

be in place for Spring 2015 outages

Schedule ‘credibility’ has improved

Reduced outage costs through improved

‘Schedule Accountability’ (performance

indicators have become useful tools to monitor

schedule performance, direct management

attention and resources where needed)

Page 11: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

11

Capabilities Maturity Model: Where are you?

CHAOTIC • Unknown obligations and

operating constraints

• Late application for

permits & renewals

• Unknown Requirements

• No Standardized

Processes

• sustainability tracking

• Missing data records

• Ad-hoc data collection

• No verification

REACTIVE • Known obligations &

operating constraints

• Late application for

permits & renewals

• Requirements known, but

not defined in detail

• Target Processes are

identified

• Documented data records

locations

• Simple data collection

• No verification

MANAGED • Documented obligations &

operating constraints

• Manual application for

permits & renewals

• Requirements defined

• Processes are

standardized but not

automated

• Complete data records

• Simple data collection

• Internal verification

VALUE • Risk register drives operational

improvements

• Auto-generate permits

applications & renewals

• Systems alerting for potential

permit deviations

• Industry Leader in

Requirements and Best

Practices

• Processes are Automated,

Standardized, and in a

constant state of improvement

• Trending, analysis and

prediction from data

• Accredited verification

Unmanaged Process & Unknown Business Liability

Managed Process & Known Business Liability

Manual Managed Process

Automated Managed Process

Business Advantage

LEVEL 0

LEVEL 1

LEVEL 2

EFFICIENT &

PROACTIVE • Online risk register with

operating constraints

• Scheduled application for

permits & renewals

• Systems alerting for

potential permit deviations

• Requirements advanced

• Processes are automated

and standardized

• Centralized online data

collection & storage

• External verification

LEVEL 3

LEVEL 4

Page 12: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

12

Results (ROI) Operators that Adopted Operational Excellence Realized Results

Planned Outages every 1.5 Years Per Unit

Revenue Lost Per Day During Outage = $1,000,000

Save on Average 6.2 Days Per Outage

Revenue Saved Per Outage = $6,200,000

Savings Per Year / Per Unit = $4,133,333

Estimated (3-yr.) Gain: $49,600,000

Avg. Annual Outage Days / Unit/ Year

North America 35.6

Operational

Excellence Adopters

29.4

NRC numbers from 2000 - 2009

Page 13: Reliable Cost-Effective Plant Operations...Operations Reliable Plant Operations Cost-Effective Plant Operations FENOC Vision: PEOPLE with a strong safety and environmental focus providing

13

Tom Raymond Senior Consultant, FirstEnergy Fleet Outages

341 White Pond Drive (A-WAC-A3), Akron, OH 44320

330.436.1483 (Office) | 330.607.6149 (Cell)

Safe Plant Operations

Reliable Plant Operations

Cost-Effective Plant Operations

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Steven K. Mauss President & CEO, Knowledge Relay, Inc.

5836 Corporate Ave. Suite 130, Cypress, CA 90630

714.761.6760 (Office) | 714.209.6680 (Cell)