reliability program how to scale a healthy...network alignment/best practices and cmms matters as...

Maintenance and reliability training, innovation and education

Raoul Viljoen Engineering Project Manager at ControlWeb

Brandon McKimmey Fleet Engineer at Qurate Retail Group

with Scott Rojas, CRL, Fluke Corporation

How to Scale a Healthy Reliability Program

2© 2018 | Fluke Corporation.Company Confidential.

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Account Executive Fluke Corporation Maintenance & Reliability Consultant Fluke Corporation

About Your Moderator: Scott Rojas, CRL


Electrical Engineer and MBA

Commissioning, design and project management of industrial automation projects

IT Manager of a large brewery

Engineering Manager at telecommunications/data center facilities

Owner and Engineering Project Manager at ControlWeb

Entrepreneur - gamification of learning, a retail business simulation

Raoul Viljoen


● Working with QVC since 2010 and the Qurate Retail Group (QVC, HSN & Zulily) since spring 2018. Currently the Fleet Engineer with ownership over all procurement, inventory, contract negotiations, network alignment/best practices and CMMS matters as they relate to the fleet. Current scope encompasses 13 fulfillment centers in the U.S with over 15 million total square feet and over 2500 assets. Developed the first In-House Fleet Maintenance program in company history in 2013. Fleet in-service rates have not dropped below 98.5% since 2014.

● Brandon retired from the U.S. Airforce/ANG in 2012 as a Heavy Equipment Technician Technical Sergeant after 10 years active duty and 10 years in the Air National Guard. As a member of a channel mission support team, Brandon visited countries such as Somalia, Rwanda, Egypt, Crete, Lithuania, Italy, Turkey, England, Germany, Korea, Hungary and Bosnia just to name a few.

● Besides extensive education in Special Purpose Vehicle & Equipment Maintenance and Management as well as Business Management, Brandon's accomplishments include:○ Crown Equipment Demonstrated Performance Technician Train The Trainer (2014)○ USAF Good Conduct Medal (1994, 1998, 2000)○ USAF Military Excellence Award (1996)○ USAF Outstanding Achievement Award (1998, 2004)○ USAF Commendation Medal (2000)○ USAF Meritorious Service Medal (2000, 2006, 2010)○ Above and Beyond Distribution Shining Star Award (2010, 2012)

Brandon McKimmey - Fleet Engineer / Qurate Retail Group


Programs, Projects, Initiative Essentials

● People involve skills, decisions, managing change, motivating● Processes facilitate operational effectiveness, efficiency, and repeatability● Technology supports People and Processes via tools for live data, performance measures, analytics,

real-time repositories, automation workflows, communications, etc.

Reliability Programs


Reliability: ability of an item to perform a required function under given conditions for a given time interval

Equipment Reliability Mission Alignment


● Identify the need● Choose the pilot● Quantify expectations● Draft the plan● Identify the resources● Manage for change● Execute● Measure and adjust● Prove the concept● Celebrate results● Build the case● Gain the sponsorship● Scale per area or full● Repeat

Pilot - Prove - Scale


How to have an efficient Fleet Maintenance Program across multiple locations:

● Regardless if work is performed In-House or Contracted, a company must secure a robust CMMS system for Fleet Inventory, Parts Inventory, Automated Maintenance Scheduling based on Time as well as Calendar Based, Cost Breakdown Tracking and Technician Time Tracking, Detailed Reporting and Vehicle Maintenance Reporting Standards Code Capability (VMRS).

● Common Asset Identification Across all Company Locations.

● Monitor Usage/Utilization of Equipment

● Identify Fleet Abuse and Reduce Impacts

● Ensure Equipment is Properly Pre-Shift Inspected

● Common Configurations Across Locations

Qurate Defining the Initial Scope


Data Consistency


Tapping into Tech


Measuring Effectiveness


Context - The Need


Scaling to Suit


Our “Aha” Moments


1: Address a Need

A. Understand the Consequences○ Results of RCA/RCFA ○ Significant Incident reports (missed delivery, lost customer, returned delivery, failed audit, injury, etc.)○ Internal / external expert interviews○ FMEA (as a proactive measure)

B. Build a case file (Think like an investigator and use the tools)○ Summary of issue/problem○ ID the suspects (not just people – think processes!)○ Pictures / video○ Assimilate various data○ Quantified consequences (downtime, cost, labor wasted, product lost, hiring cost, contractor, cleanup expenses, etc.)○ Identification of possible and known causes○ Include opportunity cost

C. Share organized knowledge with stakeholders/elicit additional feedback from expert on your team


Choose the pilot (sample size) area / section / group

2: Prepare the Sample - Pilot (Scope)


Think about savings, risk averted, throughput improvement, utilization gained, revenue opportunities, etc.

HOW WILL SUCCESS BE MEASURED?LEADING INDICATORS

NEW PLANNED ACTIONS VS. UNPLANNED ACTIONSINTRODUCED NEW INPUTS

LAGGING INDICATORSOEE

AREA PERFORMANCEOVERALL PERFORMANCE

AVAILABILITYQUALITY

THROUGHOUTDELIVERY……..

3: Quantify the Expected Results


4: Draft the Plan & 5: ID the Resources


Get ready for full commitment. All in!

CHANGE IS ABOUT PEOPLE, COMMUNITY, COMMUNICATION, & TRUST

ADKAR®

● A W A R E N E S S = Awareness of the issue and need (previously study)

● D E S I R E = Desire to support the Change WIIFM (What’s in it for me?)

● K N O W L E D G E = Share the plan, share the how to change

● A B I L I T Y = Demonstrate the skills, behaviors, and provide the resources for the scope of change (PPT)

● R E I N F O R C E M E N T = Make it sustainable, coaching, share results, learn, adjust, grow together

6: Managing for Change


Document Proven SuccessCoordinate with ES

EXPANDNext area, section, group, or full-scale?

7: Document & Scale (or expand?)


What are you working on?

Questions?

reliability program how to scale a healthy...network alignment/best practices and cmms matters as...

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