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  • 8/10/2019 Release Notes (1)

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    Symantec High Availability Agent Pack ReleaseNotes

    The software described in this book is furnished under a license agreement and may be used

    only in accordance with the terms of the agreement.

    Product Version: 3Q2014

    Document version: 3Q2014 Rev 0

    Legal Notice

    Copyright 2014 Symantec Corporation. All rights reserved.

    Symantec, the Symantec Logo, the Checkmark Logo, Veritas, Veritas Storage Foundation,

    CommandCentral, NetBackup, Enterprise Vault, and LiveUpdate are trademarks or registered

    trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other

    names may be trademarks of their respective owners.

    The product described in this document is distributed under licenses restricting its use, copying,

    distribution, and decompilation/reverse engineering. No part of this document may be

    reproduced in any form by any means without prior written authorization of Symantec

    Corporation and its licensors, if any.

    THE DOCUMENTATION IS PROVIDED "AS IS" AND ALL EXPRESS OR IMPLIED

    CONDITIONS, REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED

    WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR

    NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH

    DISCLAIMERS ARE HELD TO BE LEGALLY INVALID. SYMANTEC CORPORATION SHALLNOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION

    WITH THE FURNISHING, PERFORMANCE, OR USE OF THIS DOCUMENTATION. THE

    INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE

    WITHOUT NOTICE.

    The Licensed Software and Documentation are deemed to be commercial computer software

    as defined in FAR 12.212 and subject to restricted rights as defined in FAR Section 52.227-19

    "Commercial Computer Software - Restricted Rights" and DFARS 227.7202, "Rights in

    Commercial Computer Software or Commercial Computer Software Documentation", as

    applicable, and any successor regulations, whether delivered by Symantec as on premises

    or hosted services. Any use, modification, reproduction release, performance, display or

    disclosure of the Licensed Software and Documentation by the U.S. Government shall besolely in accordance with the terms of this Agreement.

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    Symantec Corporation

    350 Ellis Street

    Mountain View, CA 94043

    http://www.symantec.com

    http://www.symantec.com/http://www.symantec.com/
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    Technical Support

    Symantec Technical Support maintains support centers globally. Technical Supports

    primary role is to respond to specific queries about product features and functionality.

    The Technical Support group also creates content for our online Knowledge Base.

    The Technical Support group works collaboratively with the other functional areas

    within Symantec to answer your questions in a timely fashion. For example, the

    Technical Support group works with Product Engineering and Symantec Security

    Response to provide alerting services and virus definition updates.

    Symantecs support offerings include the following:

    A range of support options that give you the flexibility to select the right amount

    of service for any size organization

    Telephone and/or Web-based support that provides rapid response andup-to-the-minute information

    Upgrade assurance that delivers software upgrades

    Global support purchased on a regional business hours or 24 hours a day, 7

    days a week basis

    Premium service offerings that include Account Management Services

    For information about Symantecs support offerings, you can visit our website at

    the following URL:

    www.symantec.com/business/support/index.jspAll support services will be delivered in accordance with your support agreement

    and the then-current enterprise technical support policy.

    Contacting Technical Support

    Customers with a current support agreement may access Technical Support

    information at the following URL:

    www.symantec.com/business/support/contact_techsupp_static.jsp

    Before contacting Technical Support, make sure you have satisfied the system

    requirements that are listed in your product documentation. Also, you should be atthe computer on which the problem occurred, in case it is necessary to replicate

    the problem.

    When you contact Technical Support, please have the following information

    available:

    Product release level

    Hardware information

    http://www.symantec.com/business/support/index.jsphttp://www.symantec.com/business/support/contact_techsupp_static.jsphttp://www.symantec.com/business/support/contact_techsupp_static.jsphttp://www.symantec.com/business/support/index.jsp
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    Available memory, disk space, and NIC information

    Operating system

    Version and patch level

    Network topology

    Router, gateway, and IP address information

    Problem description:

    Error messages and log files

    Troubleshooting that was performed before contacting Symantec

    Recent software configuration changes and network changes

    Licensing and registrationIf your Symantec product requires registration or a license key, access our technical

    support Web page at the following URL:

    www.symantec.com/business/support/

    Customer service

    Customer service information is available at the following URL:

    www.symantec.com/business/support/

    Customer Service is available to assist with non-technical questions, such as the

    following types of issues:

    Questions regarding product licensing or serialization

    Product registration updates, such as address or name changes

    General product information (features, language availability, local dealers)

    Latest information about product updates and upgrades

    Information about upgrade assurance and support contracts

    Information about the Symantec Buying Programs

    Advice about Symantec's technical support options

    Nontechnical presales questions

    Issues that are related to CD-ROMs or manuals

    http://www.symantec.com/business/support/http://www.symantec.com/business/support/http://www.symantec.com/business/support/http://www.symantec.com/business/support/
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    Support agreement resources

    If you want to contact Symantec regarding an existing support agreement, please

    contact the support agreement administration team for your region as follows:

    [email protected] and Japan

    [email protected], Middle-East, and Africa

    [email protected] America and Latin America

    Documentation

    Your feedback on product documentation is important to us. Send suggestions for

    improvements and reports on errors or omissions. Include the title and document

    version (located on the second page), and chapter and section titles of the text on

    which you are reporting. Send feedback to:

    [email protected]

    For information regarding the latest HOWTO articles, documentation updates, or

    to ask a question regarding product documentation, visit the Storage and Clustering

    Documentation forum on Symantec Connect.

    https://www-secure.symantec.com/connect/storage-management/

    forums/storage-and-clustering-documentation

    About Symantec Connect

    Symantec Connect is the peer-to-peer technical community site for Symantecs

    enterprise customers. Participants can connect and share information with other

    product users, including creating forum posts, articles, videos, downloads, blogs

    and suggesting ideas, as well as interact with Symantec product teams and

    Technical Support. Content is rated by the community, and members receive reward

    points for their contributions.

    http://www.symantec.com/connect/storage-management

    mailto:[email protected]:[email protected]:[email protected]:[email protected]://www-secure.symantec.com/connect/storage-management/forums/storage-and-clustering-documentationhttps://www-secure.symantec.com/connect/storage-management/forums/storage-and-clustering-documentationhttp://www.symantec.com/connect/storage-managementhttp://www.symantec.com/connect/storage-managementhttps://www-secure.symantec.com/connect/storage-management/forums/storage-and-clustering-documentationhttps://www-secure.symantec.com/connect/storage-management/forums/storage-and-clustering-documentationmailto:[email protected]:[email protected]:[email protected]:[email protected]
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    Release Notes

    This document includes the following topics:

    Introduction

    Changes introduced in this release

    Fixed issues

    Known issues

    Documentation

    IntroductionThis document provides important information about this Symantec High Availability

    Agent Pack release. Review this entire document before installing and configuring

    the agents.

    For more information about Symantec High Availability Agent Pack, refer to the

    Getting Started Guide, which is available on the Symantec Operations Readiness

    Tools (SORT) site:https://sort.symantec.com/agents.

    For important updates regarding this release, see the Late-Breaking News TechNote

    on the Symantec Technical Support website:

    http://www.symantec.com/business/support/index?page=content&id=TECH46455

    Note:This document does not contain information about the Symantec High

    Availability agents for Microsoft applications on Windows. For information about

    these agents, see the Symantec Cluster Server Agent Pack Readme. The Readme

    is available on the VCS Agent Details page on SORT and also in the agent ZIP file.

    https://sort.symantec.com/agentshttp://www.symantec.com/business/support/index?page=content&id=TECH46455http://www.symantec.com/business/support/index?page=content&id=TECH46455https://sort.symantec.com/agents
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    Note: For information about ApplicationHA agents on Windows, see theSymantec

    Application HA Agent Pack Readme. The Readme is available on the ApplicationHA

    Agent Details page on SORT and also in the agent ZIP file.

    Changes introduced in this releaseThis section lists the new features and enhancements in this Agent Pack release.

    Application agents

    Table 1-1 lists the changes in the VCS Application agents in this Agent Pack release.

    Table 1-1 Application agents

    New feature or enhancementApplication

    Added support for VCS 6.1 and later. By default, the tool generates

    the agent for VCS 5.1 and later.

    Application Agent

    Builder

    Added support for IBM WebSphere MQ version 8.0.IBM WebSphere MQ

    Added support for IBM WebSphere Message Broker V8.0 and IBM

    Integration Bus (IIB) V9.0.

    IBM WebSphere

    Message Broker

    Added support for Informatica Powercenter V9.6.

    Added support for Solaris 10 and Solaris 11.

    The agent Image Packaging System (IPS) package

    VRTSinformatica.p5p is now available for installation on a

    Solaris 11 system.

    Informatica

    The agent Image Packaging System (IPS) package

    VRTSvcsoc11.p5p is now available for installation on a Solaris

    11 system.

    Oracle E-Business

    Components 11i, R12

    Added HA-API support to use the new instance type

    SAPSTARTSRV instead of the Application agent to monitor the

    sapstartsrv process.

    SAP NetWeaver with

    HA-API support

    Symantec has developed a new CiscoUCS agent, which supports

    high availability of service profiles in Cisco UCS datacenter

    architecture.

    This agent is provided with VRTSucsutil package.

    Symantec High

    Availability Agent for

    Cisco UCS

    8Release NotesChanges introduced in this release

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    Database agents

    Table 1-2 lists the changes in the VCS Database agents in this Agent Pack release.

    Table 1-2 Database agents

    New feature or enhancementApplication

    A new script MySQLTypes.cmd is provided to import the agent type

    definition from the command line.

    MySQL

    Replication agents

    Table 1-3 lists the changes in the VCS Replication agents in this Agent Pack release.

    Table 1-3 Replication agents

    New feature or enhancementApplication

    Added CLI support in the agent to connect to 3PAR array. Updated

    the agent for AIX, HP-UX, Linux, Solaris, and Windows.

    HP 3PAR Remotecopy

    Added support for database username/password to login to

    DataGuard broker in single instance and RAC. Updated the agent

    for AIX, Linux, and Solaris.

    Oracle Data Guard

    Broker

    Symantec ApplicationHA agents

    Note:This Agent Pack release contains Symantec High Availability agents for

    ApplicationHA 6.0 and ApplicationHA 6.1.

    The Symantec ApplicationHA for Linux agents include the following changes in this

    Agent Pack release:

    Table 1-4 Symantec ApplicationHA for Linux agents

    New feature or enhancementApplication

    Added support for IBM WebSphere MQ version 8.0 on

    ApplicationHA 6.1.

    IBM WebSphere MQ

    Added support for SAP HANA SPS 08 on ApplicationHA 6.1.SAP NetWeaver with

    HA-API support

    The Symantec ApplicationHA for Windows agents include the following changes

    in this Agent Pack release:

    9Release NotesChanges introduced in this release

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    Table 1-5 Symantec ApplicationHA for Windows agents

    New feature or enhancementApplication

    Added support for Microsoft SQL Server 2014 (for VMware andHyper-V) on ApplicationHA 6.1.

    Microsoft SQL Server2014

    Added support for Siebel CRM (for Hyper-V) on ApplicationHA 6.1.Siebel CRM

    Added support for SAP Web Application server (for Hyper-V) on

    ApplicationHA 6.1.

    SAP Web Application

    server

    Fixed issuesThis section describes the incidents that are fixed in this Agent Pack release.

    Table 1-6lists the issues that are fixed in the VCS Application agents.

    10Release NotesFixed issues

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    Table 1-6 VCS Application agents fixed issues

    DescriptionIncident

    SAP NetWeaver

    Operating system: AIX, Linux, and Solaris

    Symptoms: The VCS agent for SAP NetWeaver executes the

    cleanipc command during the offline and clean operation, although

    the sapstartsrv process is still running. The SAP NetWeaver resource

    for the SAP instance calls thecleanipccommand, while the

    sapstartsrv process of the SAP instance is monitored using a child

    Application resource, which is in the online state.

    Description: For the SAP instance, the shared memory persists on

    the system until it is explicitly removed using the cleanipc

    command. With the current design to enable HA-API integration, thesapstartsrv process is managed by a separate VCS resource of the

    Application type. The sapstatsrv process keeps running even after

    the resource for the SAP instance is stopped. As per the SAP

    recommendation, the shared memory must not be removed when

    the sapstartsrv process is running.

    Resolution: Symantec has enhanced the VCS agent for SAP

    NetWeaver by introducing a new instance type, SAPSTARTSRV.

    The SAPSTARTSRV instance type should be used to monitor the

    sapstartsrv process instead of the Application resource. A resource

    with the SAPSTARTSRV instance type runs the cleanipc command

    in the offline and clean operation for the SAP instance after thesapstartsrv process is stopped. The SAP NetWeaver VCS resources

    with instance types other than SAPSTARTSRV will not run the

    cleanipccommand during the agent operations.

    3548876

    IBM WebSphere MQ

    Operating System: AIX, HP-UX, Linux, and Solaris

    Symptoms: Symantec High Availability Agent for WebSphereMQ

    fails to get the details for the MQ user.

    Description: The agent code does not handles the call to

    getpwnam()for failure.

    Resolution: Symantec has modified the Symantec High Availability

    Agent for WebSphereMQ to fix this issue. Now the agent reports

    resource as unknown, if the user details on the target system are

    not retrieved.

    3538282

    Table 1-7lists the issues that are fixed in the VCS Database agents.

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    Table 1-7 VCS Database agents fixed issues

    DescriptionIncident

    MySQL

    Symptoms: The VCS agent for MySQL is unable to bring the MySQL

    resource online if the MySQL application is installed in a non-default

    location. The following error message appears in the engine log:

    2014/02/21 20:14:03 VCS INFO V-16-2-13716 (vrtp2a)

    Resource (mysql_cvmysql):

    Output of the completed operation (online)

    140221 20:09:22 mysqld_safe Logging to

    '/appmysqlrtp/logs/mysql-bin.err'. 140221 20:09:22

    mysqld_safe The file /usr/local/mysql/bin/mysqld does

    not exist or is not executable. Please cd to the mysql

    installation directory and restart this script from

    there as follows: ./bin/mysqld_safe&

    See:http://dev.mysql.com/doc/mysql/en/mysqld-safe.html

    Description: In the VCS agent for MySQL, the BaseDir attribute specifies

    the MySQL installation directory. If the MySQL application is installed in a

    non-default location, the VCS agent for MySQL does not execute the startup

    command from the BaseDir directory and the agent is unable to bring the

    MySQL resource online.

    Resolution: Symantec has modified the VCS agent for MySQL to change

    the working directory to BaseDir before executing the MySQL startup

    command.

    3520427

    SAP MaxDB

    Symptoms: SFHA6.0.3 SAP MaxDB agent does not clean IPC resources

    and the MaxDB database cannot start on the previous primary node.

    Description: Directory for IPC is changed from /sapdb/SDP/data/ipc

    to/var/lib/sdb/dbm/ipcfrom versions: 7.6.04.17, 7.6.05.12, 7.6.06

    and newer patches 7.7.02.22, 7.7.03.26, 7.7.04.30, 7.7.06.07, and 7.7.07.

    Resolution: This issue has been resolved by using

    /sapdb/QAS/db/pgm/dbmshm DELETE /var/lib/sdb/dbm/ipcQASto delete the IPC resources.

    3517498

    Table 1-8lists the issues that are fixed in the VCS Replication agents.

    1Release NotesFixed issues

    http://dev.mysql.com/doc/mysql/en/mysqld-safe.htmlhttp://dev.mysql.com/doc/mysql/en/mysqld-safe.html
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    Table 1-8 VCS Replication agents fixed issues

    DescriptionIncident

    EMC SRDF

    Operating system: Windows

    Symptom: The operation to configure the Symm heartbeat fails.

    Description: This issue occurs while configuring the Symm heartbeat on a

    cluster. The operation fails with the following error: Can't exec /bin/sh at

    C:\Program Files\Veritas\Cluster Server\bin\hb\Symm\aya.pl line 1. This

    happens because a perl file defined for a UNIX system was incorrectly

    shipped with SFW HA 6.1.

    Resolution: This issue has been resolved by adding the correct file to the

    SRDF agent that will replace the UNIX version of the file.

    3584600

    HP 3PAR Remote Copy

    Operating systems: AIX, HP-UX, Linux, Solaris, and Windows

    Symptom: startrcopygroup command on 3PAR agent fails when array

    refuses to execute the command.

    Description: After the role reversal, 3PAR array appears to be busy in doing

    some internal tasks and it refuses the next command to start the 3PAR

    group.

    Resolution: The issue has been fixed by introducing the retry logic which

    parses the output ofstartrcopygroupcommand in case if the array

    refuses to execute the command.

    3574918

    Known issuesThis section lists the known issues that are applicable in this agent pack release.

    VCS application agents

    SAP liveCacheOn SAP liveCache 7.7, the intentional offline functionality might not work because

    thelcinitand lcclusterscripts do not get executed.

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    IBM WebSphere MQ

    The VRTSmq6 package on Solaris 11 contains two agents the WebSphereMQ

    agent and the WebSphereMQFTE agent. Only the WebSphereMQ agent is

    supported on Solaris 11 in this release.

    Queue Managers that have the same resource dependencies must not be

    configured using multiple runs of the Symantec High Availability Configuration

    wizard.

    When you configure queue managers that have the same resource dependencies

    such as, shared mount points and IP addresses, using multiple runs of the

    wizard, the queue managers are configured separately and not merged with the

    existing configuration.

    This issue occurs on the Windows and Linux operating systems.

    Resolution: To resolve this issue, configure multiple queue managers that have

    the same resource dependencies in a single run of the Symantec High Availability

    Configuration wizard.

    On the Queue Manager selection panel, if you clickNextwithout selecting the

    Monitor Listener for the Queue Managercheckbox, you might not be able to

    return to that panel to configuring monitoring for a queue manager listener.

    This issue occurs on the Windows and Linux operating systems.

    Resolution: To configure monitoring for a queue manager listener, ensure that

    you select theMonitor Listener for the Queue Managercheckbox on the

    Queue Manager selection panel before you click Next.

    The Symantec High Availability Configuration wizard supports only one listenerassociated with each queue manager.

    This limitation is applicable to the Windows and Linux operating systems.

    When upgrading the Symantec High Availability Configuration wizard, the

    installation of the Agent Pack using the ./installagpack -upgradecommand

    might cause the following error message to appear:

    Starting WebSphereMQ_Agent...

    Failed Symantec High Availability Wizards Agent Pack Startup

    did not complete successfully

    WebSphereMQ_Agent failed to start on system_name

    Resolution: It is safe to ignore this message.

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    VCS replication agents

    Multiple replication agents

    A user's attempt to add a disk to a VxVM disk group, after the replication roles

    have changed from Secondary to Primary, might fail.

    This issue occurs because of a stale VxVM cache and a VxVM rule that does

    not permit a user to add a primary disk to a disk group that contains secondary

    disks.

    Resolution: To resolve this issue, use the Symantec preonline trigger; contact

    Symantec Technical Support to obtain the Symantec preonline trigger.

    On the Windows operating system with SFW HA versions 6.0 or 6.0.1, fire drill

    might fail with the following error message:

    ERROR: Disk group : No Disk found with matching tag SIRemote-*Incident number: 3123099

    Resolution: To resolve this issue, follow the instructions given in the Symantec

    TechNote:http://www.symantec.com/docs/TECH206237.

    In Silver configurations, fire drill might fail with the error: 'Cannot import disk

    groupDiskGroupin pitc silver; exiting'. A mismatch in the parameters sent to

    the diskgroup import command causes this error to occur. This problem occurs

    on the AIX, HP-UX, Linux, and Solaris operating systems.

    Resolution: To resolve this issue, upgrade to VCS 5.1 Service Pack 1 RP2.

    On AIX 6.1 or later with VxVM 5.1 SP1 or later, the service group containing a

    replication resource might fail and display the following error: Could not import

    Diskgroup.

    Resolution: To resolve this issue, perform the following steps:

    Run the vxdisk rm vxdisk namescommand to delete any VxVM subdisks

    that are participating in the concerned VxVM DiskGroup.

    Run the vxdisk scandisksto rescan the VxVM subsystem.

    Import the concerned VxVM DiskGroup.

    The replication agents currently ship action entry points on the CVMVolDg

    resource which is part of the VRTScavf package. This package is part of theSFCFS package set. The VRTScavf package also ships the same action entry

    points. As a result, while installing the replication agent package in an SFCFS

    environment, the installer might display file conflict error messages. This problem

    occurs on the AIX, HP-UX, Linux, and Solaris operating systems.

    Resolution: Symantec recommends installing the replication agent package with

    the appropriate force option so as to overwrite the conflicting files installed by

    the VRTScavf package.

    1Release NotesKnown issues

    http://www.symantec.com/docs/TECH206237http://www.symantec.com/docs/TECH206237
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    Agentsmight not compute the RPO correctly if snapshot devices are attached

    to the replication luns at the DR site and are mapped to the same DR site hosts.

    When you invoke the GetCurrentRPO action, the agent might display an error

    message or report incorrect RPO.Resolution: Unmap the snapshot devices that are attached to the replication

    luns from the DR site hosts and then enable RPO computation on the resource.

    EMC MirrorView

    The MirrorviewSnap resource might fail to come online.

    VxVM does not assign the _1 suffix to the MirrorView snapshot LUN. As a result,

    the LUN is not identified as a snapshot LUN and the VCS MirrorViewSnap agent

    cannot proceed to tag this Snapshot LUN and import the diskgroup.

    Resolution: To address this issue, run the vxconfigd -kr resetcommand.

    If the disk access records are not refreshed on running this command, contact

    Symantec Technical Support.

    EMC SRDF

    Silver fire drill configuration may fail with SFHA 6.1 and SFCFS HA 6.1

    The Diskgroup agent resource in the fire drill service group may not be able to

    import the fire drill diskgroup. This is due to a change in the VxVM semantics

    for importing a clone DiskGroup. The import command may fail with the error:

    VxVM vxdg ERROR V-5-1-16514 Disk group mera_dg_fd: import failed:

    DG import duplicate clone detected.

    Please refer to system log for details.

    Resolution: For the fire drill to succeed, perform the following steps:

    1. Bring the SRDFSnap resource(s) online

    /opt/VRTSvcs/bin/hares -online -sys

    where,SRDFSnapResourceis the name of the SRDFSnap resource in the

    fire drill service group, and system is the system on which the fire drill service

    group must be brought online.

    2. Run the following script to clear the clone_disk flag on the fire drill devices:

    /usr/sbin/vxdisk listtag |grep |while read x y;

    do echo disk: [$x]; vxdisk set $x clone=off; done

    where,DeviceGroupis the name of the Symmetrix device group.

    3. Bring the rest of the fire drill service group online

    hagrp -online -sys

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    whereFiredrillSGis the name of the fire drill service group, and systemis

    the system on which the fire drill service group must be brought online.

    The SRDFSnap resource might not come online if the host is rebooted while

    the fire drill luns are in sync with their corresponding source luns.

    This issue occurs on the AIX operating system.

    Resolution: To resolve this issue, bring the devices back to their normal (online)

    state. To do this, perform the following steps:

    1. Find the disks that correspond to the fire drill luns, and run thevxdisk

    pathcommand to find the corresponding VxVM disks.

    2. Run the command vxdisk rm disk1 disk2 ...to delete the vmdisks

    corresponding to the fire drill luns.

    3. Run the appropriate SYMCLI command to split the devices from their

    sources and to make the fire drill luns read-write enabled.

    4. Use the vxdisk scandiskscommand to rescan the VxVM disks.

    5. Run the appropriate SYMCLIestablishcommand to resynchronize the

    fire drill luns with their corresponding sources.

    When a service group has multiple SRDFSnap resources, some of the resources

    might not come online.

    The symcfg discovercommand locks the Symmetrix configuration database,

    causing this command to fail for other agents.

    Resolution: To resolve this issue, run the following command to set the

    NumThreads attribute of the SRDFSnap agent to 1:

    $hatype -modify SRDFSnap NumThreads 1

    The DiskGroup resource may not come online on an AIX LPAR with SYMAPI

    servers configured.

    If the host on which the SRDF agent is running is an AIX LPAR, then

    SymapiServer is required for managing the replication since the Gatekeeper

    devices cannot be mapped to the LPARs. If the LPAR is rebooted while the

    underlying SRDF devices are in R2 (secondary) mode, and the VCS service

    group is subsequently switched to go online on the same LPAR, the DiskGroup

    resource may not go online. This problem occurs only on the AIX operatingsystem.

    Resolution: To resolve this issue, perform the following steps:

    1. After the reboot, log on to the AIX LPAR.

    2. Find the disks that correspond to the SRDF R2 luns, and run thevxdisk

    pathcommand to find the corresponding VxVM disks.

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    3. Run the vxdisk rm disk1 disk2command to delete the selected

    vmdisks.

    4. Use the vxdisk scandiskscommand to rescan VxVM disks.

    EMC RecoverPoint

    If you stop HAD on a system that has configured RecoverPoint resources and then

    uninstall the RecoverPoint agent, HAD might not start on that system. In such a

    case, the system transitions to the state of STALE_ADMIN_WAIT. This issue is

    applicable only to the Windows operating system.

    Resolution: Unconfigure RecoverPoint resources before you uninstall the

    RecoverPoint agent.

    IBM Global Mirror

    VxVM disk groups might not get imported after a failover to the DR site in the

    following conditions:

    If VxVM disk groups are configured using IBM GlobalMirror volumes.

    If FlashCopy and Global Copy volumes are attached to the same host.

    Resolution: To resolve this issue, use the Symantec preonline trigger; contact

    Symantec Technical Support to obtain the Symantec preonline trigger.

    IBM SVCCopyServices In some cases,therecreatevgcommand fails to create a volume group on the

    IBM FlashCopy target disks. As a result, the SVCCopyServicesSnap resource

    fails to come online.

    Resolution: None

    After you run the Silver fire drill, the application service group fails to come online

    at the disaster recovery site.

    Resolution: After running the Silver fire drill for SVCCopyServices at the disaster

    recovery site, the replication target is resynchronized from the primary when

    the fire drill service group is taken offline. If a disaster happens before the

    resynchronization is complete, restore the replication target from the snapshot.

    After the resynchronization from the primary or restore from the snapshot is

    complete, you must discard the snapshot to bring the application service group

    online at the disaster recovery site.

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    IBM XIV Mirror

    When you use the Symantec High Availability agent for IBM XIV Mirror with IBM

    XCLI version 3.1.1, the XCLI script fails to run. This issue is observed on AIX and

    Solaris operating systems.

    This error is a result of a known issue in the IBM XIV XCLI.

    For more details about the issue and the resolution, see the release notes for IBM

    XIV Storage System Management Tools version 3.1.1.

    Oracle Data Guard

    In an Oracle RAC configuration, the Oracle Data Guard Broker resource comes

    online on the first RAC node, but might fail to come online on the remaining RAC

    nodes. This issue occurs when the DGMGRL status on the primary database is

    ERROR.

    Resolution: To resolve this issue, run the show configuration DGMGRL command

    and resolve the error. You can then bring the resource online.

    Oracle GoldenGate

    The GetCurrentRPO action function is likely to time out when the application is

    writing continuously to the database.

    Resolution: To resolve this issue, consider increasing the timeout value of the

    GetCurrentRPO action function for the GoldenGate type.

    When a system on which the GoldenGate resource is online faults and fails over

    to another system in the same cluster, data that is written to the database after

    the fault occurs might not be replicated.

    Resolution: When the GoldenGate resource comes online on another system

    in the same cluster, perform the following tasks:

    In the remote cluster, remove the lock on the trail file on the remote system.

    To do this, temporarily rename the file and then revert to the original file

    name.

    Restart the Replicat process in the remote cluster. To do this, run the

    StopReplicat action function and then run the StartReplicat action function.

    NetAppSnapMirror

    If the schedule for QSM or VSM is not present in the \etc\snapmirror.conffile

    at the destination filer, then the remote failover of NetApp resource fails.

    1Release NotesKnown issues

    http://publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/com.ibm.help.xivgen3.doc/docs/RN_GUI_3_1_1_XIV.pdfhttp://publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/com.ibm.help.xivgen3.doc/docs/RN_GUI_3_1_1_XIV.pdfhttp://publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/com.ibm.help.xivgen3.doc/docs/RN_GUI_3_1_1_XIV.pdfhttp://publib.boulder.ibm.com/infocenter/ibmxiv/r2/topic/com.ibm.help.xivgen3.doc/docs/RN_GUI_3_1_1_XIV.pdf
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    Resolution: To resolve this issue, you have to manually add schedule entry to

    \etc\snapmirror.conf file of the destination filer and then perform remote failover

    operation.

    VCS One replication agents

    Oracle Data Guard

    While bringing the Composite Service Group (CSG) online, if the primary cluster is

    not available, then the online operation of the CSG fails.

    Resolution: To avoid this problem, follow the below procedure after the Oracle Data

    Guard resource has been configured. Oracle Data Guard resource is a part of the

    CSG. Assign an additional role for the VCSOne client user to view the cluster objects

    and for proper working of the Oracle Data Guard resource.

    To assign an additional role for the VCS One client user:

    1 Log on to the Policy Master (PM) server. Run the following command to list

    the system users that are configured on the PM:

    Policy_Master# hauser -list sys

    2 Run the following command to display the object roles assigned to the VCS

    One client user:

    Policy_Master#hauser -value -sys

    @VCSONE_USERS@ ObjectRoles

    3 If the output is blank, then run the following command to set the object role

    (ServerFarmObjectGuest) for the user:

    Policy_Master# hauser -addrole

    @VCSONE_USERS@

    ServerFarmObjectGuest

    4 Run the following command to verify that the role is set:

    Policy_Master# hauser -value -sys

    @VCSONE_USERS@ ObjectRoles

    Note:vcsone_client_hostname is the hostname of the VCS One client and

    cluster_name is the cluster name to which the VCS One client belongs.

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    Symantec ApplicationHA agents

    Heartbeat agent

    When upgrading the Symantec High Availability Configuration wizard, the

    installation of the Agent Pack using the ./installagpack -upgradecommand

    might cause the following error message to appear:

    Starting Heartbeat_Agent...

    Failed Symantec High Availability Wizards Agent Pack Startup

    did not complete successfully

    Heartbeat_Agent failed to start on system_name

    Resolution: It is safe to ignore this message.

    IBM WebSphere MQ

    When upgrading the Symantec High Availability Configuration wizard, the

    installation of the Agent Pack using the ./installagpack -upgradecommand

    might cause the following error message to appear:

    Starting WebSphereMQ_Agent...

    Failed Symantec High Availability Wizards Agent Pack Startup

    did not complete successfully

    WebSphereMQ_Agent failed to start on system_name

    Resolution: It is safe to ignore this message.

    Documentation errata

    This section provides a list of errors found in the documentation of the application

    and database agents.

    In theInstalling, upgrading, and removing the agentchapter, a section name is

    incorrect. The name of the section Installing the agent in a non-global zone on

    Solaris 11should beInstalling the agent in a Solaris 10 brand zone. This error

    is present in the documents of the following applications:

    JBoss Application Server

    PostgreSQL

    Tibco EMS

    The documentation for the following section is missing in the Installing, upgrading,

    and removing the agentchapter of afew agents.

    Installing the agent in a Solaris 10 brand zone

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    To install thein a brand zone on Solaris 10:

    Ensure that the ACClibrary package, VRTSacclib, is installed in the non-global

    zone.

    To install VRTSacclib in the non-global zone, run the following command

    from the global zone:

    # pkgadd -R /zones/zone1/root -d VRTSacclib.pkg

    To install the agent package in the non-global zone, run the following

    command from the global zone:

    # pkgadd -R zone-root/root -d .

    DocumentationThe following sections contain useful information about the Symantec High

    Availability Agent Pack documentation.

    Locating and displaying documentation

    The latest version of the Agent Pack documentation is available in PDF format on

    the Symantec Operations Readiness Tools (SORT) Web site here:

    https://sort.symantec.com/agents.

    If you download and uncompress the complete Agent Pack tar file or ZIP file, you

    can find the documentation in the following directories.

    For VCS agents:

    platform/dist_arch/vcs/category/agent/vcs_ver/ag_ver/docs, where,

    category is application, database, or replication.

    For VCS One agents:platform/dist_arch/vcsone/vcsone_ver/docs

    Getting help

    Visithttp://www.symantec.com/business/support/assistance_care.jspfor productassistance. Use the Knowledge Base search feature to access resources such as

    TechNotes, product alerts, software downloads, hardware compatibility lists, and

    our customer email notification service. If you encounter an error when using a

    product, include the error number preceding the message when contacting Technical

    Services. You can also use the error number to search for information in TechNotes

    or documents on the Web site.

    2Release NotesDocumentation

    https://sort.symantec.com/agentshttp://www.symantec.com/business/support/assistance_care.jsphttp://www.symantec.com/business/support/assistance_care.jsphttps://sort.symantec.com/agents