Relationships 2.0

Communicators Forum, December 14, 2007 Ann Hill Duin

ahduin@umn.edu ichat: ahduin

Office of Information Technology

One thing I know…

…the future of relationship management will not include

powerpoint slides…

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Exponential Information• 2.7 billion searches are performed on Google each

month• Number of text messages sent and received each

day exceeds the population of the planet• More than 3,000 new books are published every day• 1.5 exabytes of unique, new information will be

generated worldwide this year – more than in the previous 5,000 years

• Amount of new technical information is doubling every 2 years

• By 2010 it is predicted to double every 72 hours

Fisch, 2007

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Mobbing

“The ineluctable and inevitable rush by millions of people to join online and mobile communities, therein to generate content and pay the communities’ founders for the privilege of creating and sharing the users’ content with others.”

--next edition of Webster’s...

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Web 1.0 Web 2.0

Personal websites

Content mgmt

Publishing

Stickiness

Doman name spec

Ofoto

Directories

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Blogging

Wikis

Participation

Syndication

Search engine opt

Flickr

Tagging

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“Common Good” Resources

Student,Faculty,Staff Support

•Helpdesk (1-HELP)•Training•Digital Media Center.•Computer Labs•Security•MS license•Back-Up•Automated Desk-top Computer Management (AD)•Help-Desk Support Tool (Ctrl F1)

Communications

•Data Network•Telephones•Unified Messaging•Wireless•VoIP

ProductivityApplications

•Operating System•MS Office•File Systems (AD)•Web Collaboration (Breeze)•Email•Calendar (UMCal)•Portal•File Storage (SAN)

•Personal space•Enterprise storage

•Web Content Management•Wiki

BusinessApplications

•PeopleSoft•WebCT Vista•Moodle•Imaging (ImageNow)•Library Automation•E-Research•CUFS / EFS•IMS Reporting•EGMS•FormsNirvana•GradPlanner•Portfolio•GoldPass II•Data Base (Oracle)

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Active Directory User Accounts- Accounts went from 0 to 24,000 in less than 18 months- Student use increased by 10,000 accounts in the past three months alone

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30000

2006-Q22006-Q32006-Q42007-Q12007-Q22007-Q3

CumulativeStudentAccountsCumulativeStaff Accounts

Grand Total

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Netfiles Usage TrendNetfiles Usage Trend

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1/30/072/6/072/13/072/20/072/27/073/6/073/13/073/20/073/27/074/3/074/10/074/17/074/24/075/1/075/8/075/15/075/22/075/29/076/5/076/12/076/19/076/26/077/3/077/10/077/17/077/24/077/31/078/7/078/14/078/21/078/28/079/4/079/11/079/18/079/25/0710/2/0710/9/0710/16/0710/23/0710/30/0711/6/0711/13/0711/20/0711/27/07

Users

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users GB MB/User

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UM Calendar- Dramatic 2yr growth in users across entire system

User History

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30-Aug30-Sep30-Oct30-Nov30-Dec30-Jan28-Feb30-Mar30-Apr30-May30-Jun30-Jul30-Aug30-Sep30-Oct30-Nov30-Dec30-Jan28-Feb30-Mar30-Apr30-May30-Jun30-Jul

30-Aug

User History

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Course Management Systems- 55,000 regular users and growing

QuickTime™ and aTIFF (LZW) decompressor

are needed to see this picture.

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Wikinomics Things created together hold promise for all.

• Blogger.com now 100M (up from 10M in 2005); beats CNN.com

• MySpace.com beats MTV.com• Wikipedia.com beats Brittania.com• Skype adds 220,000 subscribers per day

Pervasive, Mobile, Geospatial, Multi-media,

3D-Internet

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1.0 2.0

Surveys

Advisory councils

Relationship control

Innovate and see

Aggregate information

Communication

Here’s our message

Portal

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Business intelligence

Open wikis

Open access

Link to strategy

Aggregate users

Communities

Collaboration

Mashup

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www.scorecard.org

QuickTime™ and a decompressor

are needed to see this picture.

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Communicator as catalyst &

connector

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QuickTime™ and a decompressor

are needed to see this picture.

QuickTime™ and a decompressor

are needed to see this picture.

QuickTime™ and a decompressor

are needed to see this picture.

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So what?