relationship of strategic planning and total quality m
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This article introduces the definition and function of strategic planning, therelationship of strategic planning and total quality management, the model andprocedures of strategic planning and the experience of Taipei Public Library instrategic planning.
Keywords: Strategic Planning, Strategic Management, Total Quality Management,Taipei Public Library
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2004SWOT2005~2010
21
Total Quality Management TQM
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Andrews2 Mintzberg
3 Nutt Backoff4
1. 2.3. 4.
5.6.
7. 8.5
George SteinerObjectives PoliciesStrategies
6 Peter F. Drucker
Feedback
7
8
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C o l u m b u sMetropolitan Library CML 2004-2010 CML StrategicPlan 2004-2010 The Mission, The Vision, Library Service Responses
Primary, Secondary , Our Values, Strategic Initiatives, Goals10 University Libraries of Washington
Mission Vision Values Key Action Areas 11North Lanarkshire Counci l
Corporate Vision & Values Statement Mission Statement Service ProfileStrategic & Operational Issues & Aims Key Actions Three Year Action PlanPriori ty Actions for 2002/03 Resource Proposals Monitoring FinancialPerformance Monitoring Performance 12
13
1415
16
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TQM
TQMTQM 17
1991 1TQM
18
1 TOM
102005 156
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19Ian H. Wilson
Leadership
Wilson
What is20
Strategic Management I. H. Ansoff1972 1979
211 9 9 3 G o v e r n m e n t
Performance and Result Act
22
23
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2 -S. W. O. T. http://www.filaweav-
ing.org.tw/silk/documents/32/g322601.htm
Olsen Eadie 24
Stueart Moran
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/
Massachuset ts Board of LibraryCommissioners
Proposed Process for Development of a Strategic Plan for the Future of LibraryService in Massachusetts 1 26
1
Robert D. Stueart and Barbara B. Moran, Library and InformationCenter Management, 5th ed.
(Englewood, Colorado: Libraries Unlimited, 1998), 48.
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1.2.3.4.5.
3
327
- -
PEST
SWOT4
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4 Robert D. Stueart and Barbara B. Moran, Library and Information
Center Management, 5th ed. (Englewood, Colorado: Libraries Unlimited, 1998), 49.
3 Robert D. Stueart and Barbara B. Moran, Library and Information
Center Management 5th ed. (Englewood, Colorado: Libraries Unlimited, 1998), 51.
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PEST
SWOT
285
29
ISO 5S2004
41
5Robert D. Stueart and Barbara B. Moran, Library and Information
Center Management, 5th ed. (Englewood, Colorado: Libraries Unlimited, 1998), 50.
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92005~2010
2005~2010
30
31
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SWOT SW O T 2
32
43
2 2005-2010 SWOT
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2004
1. 1000
? ?93 8 11 13 15
1,0732. 2004
1 23 4
5 6
93 7 25 31 7280
3.
1. 93 7
2. 93 8
93 5 31 1
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SWOT
1010
10 1 6 222 6 17 3 4 10
4 3 11 5 3 86 5 22 7 4 12
8 5 14 9 3 810 4 15 34
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Mintzber
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1 2 1995 82 12 1 91
12 1783 17945 1 561-6306 2 2 84 12
317 Robert D. Stueart and Barbara B. Moran, Library and Information Center
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Management, 5th ed.( Englewood, Colorado: Libraries Unlimited, 1998), 41.8
74 561-639 710 The Strategic Plan, About the Library, Columbus Metropolitan Library”,
http://www.cml.lib.oh.us/ebranch/about_cml/sta_strategic_plan.cfm>11 Strategic Plan 2003~2005, About the Libraries, University Libraries, University
of Washington”http://www.lib.washington.cdu/about/StrategicPlan2002-2005.html12 Service Plan 2001-2004
North Lanarkshire Council, Scotland13 2000 11-214 1415 13 8-916 13 917 TQM
102005 159
18 15519 2 180-8120 Marilyn Gell Mason, Strategic Management for Today's Libraries (Chicago:
American Library Association, 1999), 3.21
102005 25
22 223 21 25-624 225 7 5226 7 4827 7 4928 7 5029 7 45
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30 8 93 11 123132 6 93 10 833 3 93 6 14
2005~2010 Strategic Plan 2005-201094 6
34 8-30
49