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The Westin hotel // annapolis, md // November 6-8, 2013

TSS Customer Success Conference // November 6-8 // Westin Annapolis Hotel // TSSconference.com

Sea of ChangeLearn how to improve your business and navigate the myriad changes facing our industry at the 2013 TSS Customer Success Conference. Network with TitleExpress users, TSS staff and TSS partners during two stimulating days of education and exploration in beautiful, historic Annapolis, Maryland.

Opening day begins with a special keynote address by Michelle Korsmo, Chief Executive Officer at the American Land Title Association, and concludes with an evening reception and crab feast along the Chesapeake Bay. General sessions focus on key issues impacting our industry and specialized sessions hone in on ways to leverage your TSS technology investment to increase efficiency, reduce expenses and attract new business. Additional sessions explore current topics with an emphasis on best practices, advanced document preparation techniques and customized management reporting.

Welcome Aboard The Conference is at the Westin Hotel in downtown Annapolis, just a short walk away from the historic city harbor and surrounded by premier dining, shopping, and nightlife.

OVERVIEW

The Westin hotel // annapolis, md // November 6-8, 2013

>Innovation

>Efficiency

>Profitability

>Marketability

Agenda

Wednesday, November 6

5:00-6:30 PM 7:30 AM8:00-8:45 AM9:00-12:00 PM12:00-1:00 PM1:00-4:00 PM4:15-5:00 PM6:00-9:00 PM

7:30 AM8:00-8:45 AM9:00-10:30 AM10:45-12:00 PM12:00 PM

Ice Breaker Cocktail Party and Networking Reception

Continental BreakfastKeynote AddressBreakout SessionsLunchBreakout SessionsGeneral SessionCrab Feast

Continental BreakfastGeneral SessionBreakout SessionsGeneral SessionConclusion

Thursday, November 7 Friday, November 8

(detailed schedule follows)

SCHEDULE

Thursday, November 7

Wednesday, November 6

7:30 - 8:00 AM Continental Breakfast (sponsored by: The Security Title Guarantee Corporation of Baltimore)

8:00 - 8:45 AM Keynote Address: Michelle Korsmo / CEO, American Land Title Association

8:45 - 9:00 AM Refreshment Break (served in the Exhibitor Lounge)

9:00 - 10:30 AM

10:30 - 10:45 AM Morning Break (served in the Exhibitor Lounge)

10:45 - Noon

Noon - 1:00 PM Lunch (sponsored by: RedVision Information Systems)

1:00 - 2:30 PM

2:30 - 2:45 PM Afternoon Break (served in the Exhibitor Lounge)

TSS Customer Success Conference // November 6-8 // Westin Annapolis Hotel // TSSconference.com

Improving Office Operations Learn about the many time- and money-saving office management features TitleExpress offers. Topics include how to achieve a truly paperless office, more efficient workflow, how to use management reports to detect and solve processing inefficiencies.

Generating and Managing New BusinessTitleExpress can help you gain and keep new customers. Learn how to use the integrated tools to manage and compensate sales staff, create pipeline reports and generate new leads.

Streamlining Processing for the Bottom Line This session covers features that successful users employ to improve processing time. Topics include eliminating redundant data entry and improving document processing.

Staying in Touch after the ClosingPost-closing marketing is an important part of new order generation. Learn about built-in tools and third-party integrations that keep you in front of homeowners.

Smoother, Faster Closings Closings can be smoother and faster using features that minimize HUD-1 and disbursement errors.

The Marketing Power of ReportsLearn how to mine the data resources available in TitleExpress to create custom reports that provide an insight into where your business is (and isn’t) coming from.

3:00 - 5:00 PM Early Registration/Exhibitor Setup

5:00 - 6:30 PM Ice Breaker Cocktail Party and Networking Reception

7:30 - 8:00 AM Continental Breakfast

8:00 - 8:45 AM General Session: What’s New at TSS As TSS celebrates its 20th year, hear about new and coming products and services.

8:45 - 9:00 AM Refreshment Break (served in the Exhibitor Lounge)

9:00 - 10:30 AM

10:30 - 10:45 AM Morning Break (served in the Exhibitor Lounge)

10:45 AM - Noon General Session: TitleExpress and Best Practices (Part II) Experts discuss the application of ALTA’s Best Practices to TitleExpress.

Noon Conclusion / Exhibitor Breakdown

TSS Customer Success Conference // November 6-8 // Westin Annapolis Hotel // TSSconference.com

Friday, November 8

Streamlining Post Closing Processes Activities that occur after closing are often the most time-consuming. Learn about the efficiencies that TitleExpress offers for escrow accounting and underwriter management.

Selling your Services to other Title Companies Do you offer services other title companies can use? Learn how many TitleExpress customers are selling services that integrate with all closing platforms.

4:00 - 4:15 PM Refreshment Break (served in the Exhibitor Lounge)

4:15 - 5:00 PM General Session: TitleExpress and Best Practices (Part I) Experts discuss the application of ALTA’s Best Practices to TitleExpress.

6:00 - 9:00 PM Evening Reception and Crab Feast on the Chesapeake Bay (sponsored by: North American Title Insurance Company and reQuire)

Schedule subject to change without notice.

Documents the Fast Way Learn how to create and customize documents with electronic signatures, use advanced merge sets and DPS toolbar features for powerful, flexibleand efficient document processing.

Internet-based Marketing for the Title AgentHear how you can gain new customers by leveraging TitleExpress and the Internet. Learn about the TSS products and partners that e-enable your business.

2:45 - 4:00 PM

TSS Customer Success Conference // November 6-8 // Westin Annapolis Hotel // TSSconference.com

chart your course

DestinationThe Westin Annapolis Hotel100 Westgate CircleAnnapolis, MD 21401

AccommodationsReserve your guest room at the Westin Annapolis Hotel at a discounted rate of $149/night. Rooms will be held until October 7, 2013 and are subject to availability. Guest check-in time is 3:00 p.m. and check-out time is noon. To make a reservation, visit TSSconference.com or call 888-627-8994. Be sure to refer to the TSS Conference when making your reservation. For additional information on the hotel, visit their website at WestinAnnapolis.com.

Hotel ParkingValet parking is provided at the hotel, as well as self-park services. Self-service garage parking is available at a discounted daily rate of $10. Free parking is also available daily in the residential area off of Amos Garrett Boulevard, directly across from the hotel.

TransportationThe Westin hotel is conveniently located a short distance from several local airports.

Baltimore Washington International Airport (BWI)Approximate travel time: 30 minutes

Reagan International Airport (DCA)Approximate travel time: 50 minutes

Dulles International Airport (IAD)Approximate travel time: 90 minutes

SAVE $50 when you register more than

one person from the same company.

Attendee

Additional Attendee (same company)

Attendee - Day One (excludes crab feast)

Attendee - Day Two

Spouse/Guest

Crab Feast Only

$465

$415

$200

$100

$195

$165

Rates

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