regional solution support centre
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Business Process and Systems Technology
A dedicated Solution Quality Principal is an integral resource and active
participant in the development and delivery of your solution. Through their
in-depth understanding of your solution and mandate to oversee its transition to
the RSSC, the Principal takes responsibility for ensuring that your expectations of
support are achievable and sustainable. The Principal provides on-going technical
account management as well as managing the relationship between your
team and the RSSC teams.
Our Process and Systems Architects provide the critical link between the business and technology functions
of the RSSC. They are responsible for actually implementing your agreed
support workflow and requirements into the RSSC and developing the processes which report on and remotely monitor
your solution, enabling help when needed. Their end objective is to make sure that we have in place everything
needed to deliver your organisation the consistent levels of support you would
expect from us.
The role of our team of Solution Support Engineers is to understand
your environment and ensure that any business impact being experienced is
minimised by delivering fast resolutions and if needed, overseeing the escalation of your issue directly to our development
teams. This team of highly skilled specialists represent our front line of support and have a common aim to make not only your first, but every
subsequent engagement with us, a positive one.