Suzanne DeLashmit Round Rock, Texas 78664

Home: (512) 671-6960

Cell: (512) 560-6611

sdelashmit@att.net

Profile:

1) Thirty six years in the financial industry

2) Twenty nine years in management

3) Eighteen years mortgage experience (Audit, Quality Assurance, Closing, Loan Workout and

Loss Mitigation.

4) Fourteen years banking experience (Deposit, Operations, Loan Operations, Consumer

Lending, Commercial Lending, Mortgages and Compliance)

5) Two years Financial Institution Resolution. Two years Asset Liquidation (Real Estate). Both

with the Resolution Trust Corporation)

Experience:

AmeriPro Funding, Inc., Austin, Texas March 13 – Dec 31, 2013

Closing Manager (Laid off due to a reduction in staff.)

Managed the day to day operations of the Closing Department and 6 Closers. Was cross trained

to order the wires from our warehouse banks, so that the mortgages that we closed could fund.

Prepared the training material that Closers needed to be able to start closing loans in other states

where the company was going to start originating loans. Performed audits on 10% of the loans

that we closed so that further training opportunities could be identified and provided.

DHI Mortgage, Austin, Texas Aug 01 – March 13

Regional Closing Manager / Regional Assistant Closing Manager / Regional Closing Quality

Control Manager

Managed the day to day operations of the Austin Regional Closing Center that closed mortgages

for 33 branches in 16 states with 23 staff members. Closing Department closed 800 – 1,000 loans

per month. Responsible for a 1.2 million yearly budget to accomplish this task.

Had to maintain a QC score of 1.50 or less. Had an average QC score of 1.02. Maintain an “A”

score on the monthly Closing Score Card for a minimum of 8 “A” s for a year’s period of time.

Over a period of 8 years, the department received consistent A’s, along with 2 B’s.

Responded to all emails that were received by the Closing Scenario Desk.

ECommissions Systems, LLC, Austin, Texas Sept 99 – Aug 01

Quality Assurance Manager / Underwriter

As an underwriter, underwrote Real Estate Sales Contracts. As the Quality Assurance Manager,

audited the underwriter’s performances, performed quality control procedures and funded the

approved ECommission transactions.

Empire Funding Corporation, Austin, Texas July 98 – Sept 99

Manager, Audit Department / Loss Mitigation Specialist

Managed an Audit Team of 8 Auditors. The team was responsible for auditing the mortgage

loans from 5 branches that were located In 5 different states. The auditors insured that the

mortgage underwriters were adhering to the company’s underwriting guidelines and policies.

Loss Mitigation consisted of short sales, substitution of collateral and modification transactions.

American Bank of Commerce, Austin, Texas Jan 96 – May 98

Banking Officer, Loan Operations

Responsible for the preparation of all loan documents. Before funding, insured all proper

documentation was in place and that all liens were perfected. Worked and resolved all

outstanding collateral exceptions.

Ontra, Inc., Austin, Texas Jan 94 – Jan 96

Credit Analyst / Specialist

Managed, worked out, or foreclosed on 1,400 non-performing mortgage loans. 200 of those were

on commercial properties. Assigned, communicated and tracked the entire bankruptcy and

foreclosure process with attorneys. Performed market studies. Analyzed environmental studies.

Performed the duties of Closer to insure a timely closing of above mentioned loans.

M.I.R.G., Inc., Contractor for RTC, Dallas, Texas Dec 92 – Jan 94

Department Head, Customer Service

Created and managed a Customer Service Department in the Claims Processing Center that

accommodated the depositors of 215 failed S&L's. 1,200 customer inquiries and claims were

researched and resolved per month. Hired and managed 16 employees to cover 4 departments.

Those departments included Customer Service, Excess Depositors and Creditors, Account Holds

and Check Reconciliation.

FiServe Joint Venture, Contractor for RTC, San Antonio, Texas May 92 – Dec 92

Department Head, Closings / Quality Control / Seller Financing

Managed 3 departments consisting of 22 employees that were responsible for conducting the

auctions and sales events for the real estate owned from 52 failed S&L’s on behalf of RTC.

Those departments included Closings, Quality Control and Seller Financing.

Resolution Trust Corporation, San Antonio, Texas Apr 90 – May 92

Asset Specialist

Was the oversight manager for the RTC Contractor that was hired to manage all single family

dwelling real estate owned properties from 52 failed S&L’s. Also worked on the Closing Team.

Performed in all capacities at 52 closures of S&L’s. Managed all branch closings that consisted

up to 18 branches and 54 personnel to complete this task. Performed 18 asset Valuation Reviews on S&L’s that were placed in RTC conservatorships and receiverships.

Northwest Bank, N.A., San Antonio, Texas Apr 84 – Apr 90

Assistant Vice President / Cashier / Loan Operations Officer / Head Teller Was responsible for the daily operation of the bank. Managed 14 employees. Was a Consumer

and Commercial Lender. Started and maintained the loan operation department. Created the

teller department. Supervised 6 Tellers.

Alamo Heights National Bank, San Antonio, Texas Apr 78 –Apr 84

Head Teller - Supervised 18 tellers.

Education:

Associates Degree in Business Administration – San Antonio College, San Antonio, Texas

American Institute of Banking – 11 courses