reference chat del mar college library’s experience implementing libraryh3lp for real-time online...
Post on 20-Dec-2015
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Reference Chat
Del Mar College Library’s experience implementing LibraryH3lp for real-time
online reference assistance
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The Past, c.2000
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Concerns
Privacy for the Patron Privacy for the Library Staff Cost to Maintain Ease of Maintenance Service to All Users
Not Platform Specific
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Benefits of LibraryH3lp
Inexpensive Easy to Set Up Remotely Hosted by LibraryH3lp
Local hosting is an option
Flexible Good Features
Transfers Transcripts Report Module
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Pricing ModelsLibrary H3lp My Customer Cloud
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Challenges
A little clunky Especially in administration side OK for patron and librarian
Documentation Getting better as company matures
Customer Support This isn’t their day job
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Ref Chat Products
Library H3lp Products Library H3lp
The originalDesigned for Library ReferenceModest annual fees
My Customer CloudDesigned for Small Business, but sold to libraries that prefer a per-use pricing model
Competition Ref Chatter
From Altarama
Text A Librarian
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Options
Gateways integrate public IM identities AIM Yahoo! MSN ICQ Meebo Me GoogleTalk SMS Text
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http://libraryh3lp.com
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Create an account
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Users & Queues
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Create a Custom Widget
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Create a Custom Widget
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Generate Widget Code
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Next Steps
Embed widget code in webpage(s) Install Pidgin app Configure Pidgin with user info
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Pidgin Config
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Activate Your Queue
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Ready to Chat!
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Chat in Action
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Try it live now
You’ll be in the patron role…
http://library.delmar.edu/Merry/scuugchat.html Orhttp://library.delmar.edu/library/libchat.htm
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Outcomes
initial issues with unanswered chats 537 chats in initial year prices increased but still reasonable
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Mobile Web Design
Del Mar College Library’s experience developing a
mobile-friendly web presence
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Overview
Why Go Mobile? Why Did DMC Go Mobile? Issues With Content App vs. Web Tool or Two What’s Next for DMC?
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Why Go Mobile?
2.168 Billion Cell Phones
According to Wolfram Alpha
Photo courtesy http://www.treehugger.com
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Why Go Mobile?
Nearly 300 Million
in US
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Why Go Mobile?
4.1 Billion SMS Texts Daily in USIn 2009 according to Gizmodo
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Smartphones
61.6 million sold in Q2 of 2010According to Gartner
Majority cell phones by 12/2011According to Nielsen
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Smartphones
A smartphone is a mobile phone that offers more advanced computing ability and connectivity than a contemporary basic feature phone.~Andrew Nusca
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Del Mar College• Over 12,000 students• Nearly 400,000 library visits • Mature web presence• Generally not leading edge
tech• Slow to adopt social media• Library has own tech dept
• 1 librarian, 3 FT techs, 2 PT techs
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Philosophy for Mobile Web
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Mobile-Friendly Databases
• EbscoHost• Encyclopedia Britannica (concise
ed.)• Stat!Ref• WorldCat• Google Books• American Chemical Society
(iPhone)
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Four approaches
Create one simple version of site Design multiple versions for
devices Use Content Adaptation Create one high end version or app
http://www.dummies.com/how-to/content/mobile-web-design-for-dummies-cheat-sheet.html
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Apps vs Web
Mobile Apps• Customized by platform• Programming
experience• More time to develop• Works only on some
phones • Fees to participate in
phone app distribution service
Mobile Web• Adjustment by
browser• HTML/CSS experience• Less time to develop• Works on web-enabled
devices• No additional cost*
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Q2 2010 Smartphone Global Sales by OSAccording to Gartner via Wikipedia
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Mobile Site vs. Mobile CSS
Mobile Site• Write separate
website• Redirector for site• Separate URL (redirect
to)• http://m.yoursite.org OR• http://www.yoursite.org/m/
index.html
• Maintenance after build
• Good for complex sites
• Shows just mobile-friendly content*
Mobile CSS• Write separate CSS• Redirector for CSS• No need for added URL
• No maintenance after build
• Good for sites using CMS
• Shows all content in a mobile-friendly format*
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Redirect to page<!--Mobile device redirect--><script type="text/javascript"><!--if (screen.width <= 699) {document.location = "m/index.html";}//--></script>
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Redirect CSS
<link media=“only screen and (max-device-width: 480px)” href=“mobile.css” type=“text/css” rel=“stylesheet” />
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Redirect by OS, Device, or Browser
Detect Mobile Browsers at http://detectmobilebrowsers.mobi
Detecting Smartphones Using Javascripthttp://www.hand-interactive.com/resources/detect-mobile-javascript.htm
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Mobile Optimizer• Google’s Mobile Optimizer• Skweezer****• IYHY (still avail?)• Usable Assistive
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Creating A Mobile Site Using Dreamweaver CS3
• Click File > New• Under page type: select HTML• Under doctype: select XHTML Mobile
1.0• Create page.
(The page is automatically formatted for a mobile device.)
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Mobile Template
<!DOCTYPE html PUBLIC "-//WAPFORUM//DTD XHTML Mobile 1.0//EN" "http://www.wapforum.org/DTD/xhtml-mobile10.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><title>Untitled Document</title></head>
<body>
</body></html>
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Validation
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Testing
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HTML 5.0 ?
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http://blog.nielsen.com/nielsenwire/online_mobile/the-state-of-mobile-apps/
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Marketing
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So what about SirsiDynix?
Ed Smith to present on Web Services and BookMyne Tomorrow at 1:30 PM
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LibraryThing Anywhere Price List! We key off buildings and locations, to be as dead-simple as possible. It’s an annual subscription fee.
Schools$150, plus $50 for each additional location
Public libraries$350 for main library, plus $50 per branch
Two and four-year colleges$750, plus $150 for each additional library building
Universities$1,000, plus $150 for each additional library building
From http://www.librarything.com/blogs/thingology/category/mobile-web/
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Outcomes
Continuing to develop Over 1200 views in less than 6
mos.
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What’s Next for DMC?
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What’s Next for DMC?
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