Recording

made smartWelcome to a different

approach to voice and

data recording

45.4Billion

Inbound calls per year

to contact centres

in the UK

36.6Billion

Chat and SMS messages

sent daily around the

world in 2013

240Million

Calls to 911 in the

USA last year

Over

500KTrades daily on the

London Stock

Exchange

More than

30%Of customer service

communications globally

now conducted on channels

other than the phone

The world

needs smart

Recording, archiving, retrieving, analysing—day in,

day out. They take more calls as demand grows,

adapt to new channels to keep up with the latest

technologies and try to flex to constantly changing

compliance requirements. All while contending

with the growing need to unlock new value

from Big Data.

It’s a big ask for any business—managing risk and

TCO (Total Cost of Ownership), maintaining control

and increasing performance. Trying to focus on the

value in data as opposed to the recording.

At Red Box Recorders, we deliver dependability,

flexibility and advanced functionality to financial

markets, contact centres, public safety, government

and other sectors around the globe.

Half the police forces in Great Britain have chosen

Red Box. 21% of the FTSE 100 use our solutions.

We’re partnered with the world’s largest technology

providers—investing together to create better,

more integrated solutions.

Over the last 20 years, we’ve become renowned

for performance, for service and for an approach

that keeps on delivering. We exist to change the

conventions and find better ways to help our

customers—to deliver the smart difference.

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Companies today are constantly pushed

to their limits when it comes to handling

the communications and data that runs

through their business.

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What smart

can do for you

No two organisations operate in the same way.

And we think that’s worth celebrating. So

however you communicate with your customers,

with Red Box you can be confident of capturing,

authenticating, analysing and evaluating across

any media: landline and mobile, radio, screen,

SMS, instant messaging, social media…

The result? Your organisation remains fully

compliant today and tomorrow and also becomes

more competitive, productive and efficient.

That’s the power of Red Box Quantify.

There’s no need for extra hardware, with Quantify

you can do it all: record, replay, view the interface

in selected languages as well as being able to

search key words and phrases in any language.

It’s straightforward, it’s innovative, it’s the

smart choice.

Reduce call

management costs

by up to 30%

Quantify enables you to

reduce expenses by helping

reduce call billing costs by as

much as 30%. You’ll also be

able to improve employee

productivity by tracking

non-business calls and detect

network abuse or fraud.

Investigate

compliance incidents

with ease

Quantify makes it easier

to investigate incidents

for compliance or evidence

and disclosure. Simply

reconstruct events from a

wide range of sources, such

as audio files, PC screen

recordings and SMS.

Find information

quickly and efficiently

Use Quantify to accelerate

investigations, dispute

resolution, transactions or call

validation. Search content

quickly across audio and data,

using embedded analytics

in our search and replay

application, at a far lower

cost than traditional audio

analytics solutions.

Capture screen data

with confidence

Quantify gives you the power

to record hundreds of screens

at a time and deliver them

easily across your network.

It’s a straightforward

application that’s ideal

for contact centres and

back offices.

Our voice and data recording solution

helps you manage customer interactions

in one user-friendly, single view.

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What smart

is built on:

Advanced

usability

Access the industry’s most intuitive

interface. Red Box end-users benefit from

the latest innovations with added usability

Rely on a host of fast and simple search,

reconstruction and evaluation tools to help you

get the job done quicker and more efficiently

Gain in-depth knowledge and drive

leading insights with straightforward,

powerful analytics

Start benefitting sooner thanks

to the industry’s most agile

deployment

Dependability

Rely on our product that’s designed to

reliably and accurately capture and retain

everything you need to remain compliant

Benefit from the best technology fit thanks to our

leading technology partnerships and integrations

Feel secure in the fact we’re already trusted where

it matters most—in high dependency and highly

regulated markets including public safety and

financial sectors

Look to the future with confidence—

invest in one single, scalable solution

and gain a license for life with no

extra updating costs

Flexibility

Get an implementation truly

tailored to you—a result of our focus on

partnership, on better understanding

of individual client needs

Choose from various architecture options

including hosted, on-premise, virtual and

multi-tenant

Take advantage of flexible commercial models

including CAPEX/OPEX pricing plus custom

monitoring tools and reporting

Reduce your physical footprint with

one single, future-proof solution

Proof

Our solutions have all been proven

under stress testing

We have the highest customer satisfaction,

highest loyalty and longest partnerships

in the industry

A reputation grounded in 20+ years experience

and a heritage of firsts

We’re installed in over half of the countries

in the world and counting

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Smart benefits

at a glance

+ Safer

+ More competitive

+ More productive

+ More efficient

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Even with the best

training, the most

capable call centre

managers will struggle

to improve agent

performance if they

can’t access the right

information to monitor

them adequately.

Thanks to Quantify, you’ll

never face that dilemma.

Gain valuable insights by

analysing measurable

statistics in vital areas

such as call handling

times and first call

resolution.

You’ll also be able to

create a full quality

management system

for call assessment,

reporting and coaching.

So now everyone can

achieve targets and

enhance the customer

journey.

We don’t need to state

the obvious. If you’re

an organisation that

requires regulatory

recording, you’ll already

have a system in

place to ensure that

conversations and trades

are recorded for audit if

necessary.

But can all your staff

grasp how to use it

and know its exact

capabilities? We’ve

designed a solution

that’s not only more

straightforward, but also

more advanced.

Quantify can cover all

your compliance needs

in one, while giving

you reassurance that

processes are being

followed properly

through staff training,

quality management

and audit trails.

While Quantify

is designed for

straightforward use,

advanced thinking is built

in at its core. More than

half of our staff work

in R&D. We’re not just

integrating the latest

developments into our

products at speed, but

creating and enhancing

more solutions in-house

than any other company

in the market.

You’ll benefit

automatically—there’s

no need to worry about

buying or re-installing

updates. With Red Box

Quantify you’ll keep

getting upgrades as

part of your standard

maintenance contract.

We’ve been helping companies

achieve all this at a lower cost

for over 20 years.

Increase

quality and

performance

Meet growing

compliance

requirements

Look to the

future with

confidence

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When recording is

crucial, count on us

Contact

Centres

In this market customer

experience is everything.

Fast, helpful responses

encourage customer

satisfaction, discourage

repeat calls, and reduce

queue lengths. Agents

are more productive and

costs are lower.

Flexible architecture

options across hosted,

on-premise, virtual

and multi-tenant allow

for a smaller physical

footprint.

Red Box Quantify

helps managers track

and analyse current

performance in real time,

feeding into reviews

and training, ultimately

resulting in better

customer retention.

And it protects agents

and the business with

dependable total

recording.

Financial

Institutes

The financial market

is probably the most

tightly regulated

sector of all, anywhere

in the world. Red Box

Quantify is proven to

safely record and store

communications from

multiple sources—

not only to enable

compliance, but also

to support critical

business processes and

aid cleaner markets by

deterring market abuse.

We work with four of the

world’s top ten banks,

as well as many of the

leading global brokers.

Public

Safety

With our roots in public

safety, we’ve built a

solution around their

priorities.

With Quantify you get

the confidence of an

efficient, compliant

solution, and can focus

on priorities such as

fast evidence output

and distribution for

investigation, instant

replay to verify caller

details, and operational

evidence for HMIC and

national call handling

standards.

Half the police

forces in Great

Britain have

chosen Red Box

solutions

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“The solution integrates with our IP

telephony system to meet our precise

business and operational needs. It

will help us enhance training, dispute

resolution, user experience and

quality assurance”

Karen McSweeney,

NHS Scotland, Greater Glasgow and Clyde

“We needed a recording solution that

has the scope and functionality to be

used across our multiple trading sites.

The ease of use and flexibility of the

Red Box Quantify system means we

are best placed to meet our recording

needs now and in the future”

Keith Hill, Senior Manager, Network Services,

Scotiabank Trading floors

“The flexibility of the Red Box solution

means we can adapt it to meet the

business’ changing requirements. It

supported simple migration to a new

telephony platform with no disruption,

and helped us reduce our foot print”

June Potts,

Head of Customer Contact, Park Retail

“We selected Red Box based on its

ability to provide a system that

was easy to specify, install and

manage. This will enable us to boost

performance within the contact

centre through enhanced monitoring,

evaluation and training, whilst also

supporting regulatory compliance and

effective dispute resolution”

Nick Coates, Head of Product,

Operations & Sales, Abercrombie & Kent

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We’re in great

companyWe believe in an open approach to shaping new thinking and solutions. So

credit where it’s due — to the world’s leading IT and telephony vendors. We have

been working alongside them to integrate our software with their solutions.

For you, that means it’s even easier now to choose with confidence a complete

technology solution from your chosen provider complete with Red Box recording

software. For us it means an exciting future, full of possibilities.

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Discover the smart difference

Call us on 0845 262 5005

Email info@redboxrecorders.com

Or visit us at redboxrecorders.com

+ In the last five years our

business has grown globally

by more than 20% annually

+ We’re committed to R&D that

delivers the most advanced

yet user-friendly solutions

+ We have over 300 reseller

partners delivering excellent

local sales and support

Start a smart

partnership

For 20 years we’ve been helping

companies all over the world

discover a better approach to

voice and data recording

Let’s talk

Red Box Recorders Limited

Registered office: Bradmore Business Park,

Loughborough Road, Bradmore, Nottingham NG11 6QA, UK

T +44 (0)845 262 5005 E sales@redboxrecorders.com

© Red Box Recorders Limited 2014. Registered in England No.4186453