8/14/2019 Recruitment Sheet Tier 7a[1]

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NCC Competencies: Tier 7 (Frontline)

Information for job Applicants:

Thank you for applying to work for us.

Working for Nottinghamshire County Council is more than just doing a job, it is aboutworking together to help and improve the lives of the citizens of Nottinghamshire.

To make a difference for the people we serve it is all about what we do and how we do it.

Whatwe do - is driven by the knowledge, skills and experience of our staff

Howwe do it - is driven by our Competencies, these describe how we work together

This information sheet describes the behaviours we need and expect of staff working for usat your level of the organisation.

The selection and interview process gives us the opportunity to find out about:

How well your knowledge, skillsand experiencemeets the needs of the job

How well you demonstrate the behaviourswe need to enable you to perform well atyour job here at the Council.

During the selection process you will be asked questions about your past experiences andthere may be demonstration task or test to complete.

These are designed to give you the best opportunity to show yourself at your best.

Please read and think about the competencies as part of your preparation to complete theapplication forms and before coming for an interview.

CompetenciesThe best people for the right jobs

8/14/2019 Recruitment Sheet Tier 7a[1]

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NCC Competencies: Tier 7 (Frontline)

Customer Focus:Listening andresponding to the needs of our customers

Understands and puts into practice theCouncils commitment to excellentcustomer service

Ensures customer feedback is reported tomanagers

Effective and Efficient ResourceManagement:Using the councilsresources effectively, reducingbureaucracy and ensuring maximumefficiency

Understands how to use resources

efficiently and effectively and looks foropportunities to improve efficiency

Leadership:Demonstrating purposefuland inspirational leadership

Understands that the public are entitled toexpect the highest standards of conductand behaviour from staff

Communication Skills:Creating anopen and respectful dialogue to achieveour ambitious goals and targets

Communicates concerns and ideas tocolleagues and to their line managerappropriately

Listens to customers and ensures thattheir concerns are addressed

Ensures that customers understandinformation from the Council

Presents a positive image of the Council

Creativity and Innovation:Continuallychallenging the way we work and strivingto find creative and innovative solutions

Suggests ideas and identifiesopportunities for improvement

Responds positively to change andinnovation at work

Performance: Achieving high levels ofperformance

Plans and manages work to meet andexceed agreed targets

Works collaboratively with colleagues

Fairness and Respect:Demonstratingfairness and equality in the treatment ofcustomers and staff

Treats all customers and colleagues withrespect, consideration and theappropriate level of confidentiality

Raises concerns about fairness and

respect with managers

Risk Management, Safeguardingand Health and Safety:Maintainingeffective risk management

Understands their personalresponsibilities for health and safety andsafeguarding

Takes responsibility for ensuring a healthyand safe environment for customers andfor staff