recruitment questionnaire (interview) - eu-hbm.info
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Recruitment questionnaire
(interview) Ulrike Fiddicke and UBA-Team
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Train the trainers module 1: Fieldwork, Berlin, June 2011
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DICE-TV
Outline
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Preparation
Be prepared
Quiet place
Information on hand
Prepare answers
Landline – no cell phone – for
a good connection
Focus on the interview
Sit up straight with a smile
Don‘t talk too much
// don‘t be afraid of a pause
Exercise in a role-play
(mind your speech and filler
words)
Behaviour
Summary from: dice-TV= http://www.youtube.com/watch?v=M1QkAm1sj4o&feature=youtu.be and How to
ace a telephone interview = http://www.youtube.com/watch?v=S4hKN6vt6VE&feature=youtu.be
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The date:
non interrupted, quiet conversation must be possible
Quiet place:
No voices to disturb the call, even a distinct hum in the
background can disturb the person you are calling.
Information:
Information arranged and organized in front of you!
Be ready with the points you want to raise and highlight.
Anticipate questions so you will be able to answer immediately when
the participant asks about certain issues.
Preparation is the key to a successful interview
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Behaviour
Speech:
Start polite and friendly, even smile.
Attempt to create a relationship over the phone so the potential
participant feels comfortable.
The speech must be fluently and clearly, with adjusted speed and
sound intensity.
Use pauses, short sentences and easy wording (no expert expressions).
Don’t rush through the questions,
repeat them if they were not understood and
for DEMOCOPHES: read them verbatim (each word).
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Listen:
In any kind of interview listening
is very important.
Don’t expect to talk more than you would face-to-face.
Do not speak to another person while on an interview call.
Record what the potential participant tells you.
Thank effectively:
Always thank the phone partner after an interview.
Establish the next steps.
Information on slide 4-6 has been taken from: Lynn Mattoon
http://www.job-interview-site.com/phone-interview-tips-for-phone-interviews.html
Behaviour
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DEMOCOPHES recruitment interview - Preparation
Begin, aim and structure of the call must be clear
Arguments for participation must be quickly retrievable
Be aware of and know how to handle objections
See your respondent as an equal
Material at hand: - reply card, - protocol sheet,
- information leaflet, - invitation letter
- a calendar/time schedule
- and of course: pencil and clock
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How to handle objections in general:
• Take them siriously but not personally
• Accept them as constructive critisism
• Always come back to facts
• If the critisism of the phone partner is right concede a
point to her
• Repeat the objection with different, alliviated words:
„I can understand your fear, but…“
„This is a qualified question, but…“
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How to handle objections in general:
Find out the reasons for the objections
Are the objections
directed against participation (reasons for non-participation) or
a result of remaining questions about the survey
If objections can‘t be destroid,
ask the non-responder questionnaire
Information on slides 7-9 have been retrieved from the KIGGS operation handbook, RKI
FAQs
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Preparation: Arguments against non-participation
Objections Arguments
Not interested/ objections of
the father
That‘s a pity non-responder questionnaire
Removal Switch to non-responder questionannaire
No time It‘s just one visit, participation is important for the
success of the survey (random selection)
Already taking part in
another survey
Here you get information about substances in your
body
On holidays/ school trip / in
hospital or ill
Ask when they/it will be back /healthy
Refuse to have
samples/specimen taken
Hair and urine sampling doesn‘t hurt, it is a unique
possibility to anaylse the substances under study
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Objections Arguments
Child is afraid of
nurses/physicians
The interviewer doesn‘t look like a nurse/physician
and the sample taking is more like a hair-cut
Against home visit /
renovation at the home
Visit us at our examination centre
My child feels well That‘s good, therefore it is eligible, we don‘t look
for acute diseases
A child is not a guinea pig Only analyse urine and hair and don‘t do anything
harmful to the child
Urine vessels can‘t be
stored in the refrigerator
A cold place, e.g. in the cellar is also possible
Afraid of efficient data
protection
Survey has been checked by the data protection
agency and got the approval
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Preparation: FAQs
Purpose of the survey
Why has my child been chosen to participate?
How long does the home visit take?
What happens during the home visit?
Advantage for mother and child
When do we receive our results?
What happens with our results? (Who gets to know them?)
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Personal advantage:
1) every participant receives the results of the analyses
2) every participant helps the scientists to learn more about
the distribution of environmental pollutants in people. In the
future this will help to develop a way in which human
biomonitoring studies can be used for the benefit of the
European populations.
Incentives for the child
Preparation - Some more arguments:
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• If a reply card was sent to the survey office:
At least five attempts to reach a potential participant by phone have
to be undertaken (different days, different time, possibly even on a
Saturday) and the result noted down in the protocol sheet.
Answering machine: leave a message that you will try it later/next day
again, provide your number in case the mother wants to call back.
DEMOCOPHES recruitment interview - Preparation
• If no reply card arrived at the survey office different efforts to find out
the phone number must be undertaken. If this is not successful
at least three attemps to reach the potential participant personally at
home must be undertaken
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DEMOCOPHES recruitment interview – Start
Remember: The voice is the first (and only) connection
between the potential participant and the survey staff member.
Before the start remind yourself on the situation of the potential participant:
a) she has sent the reply card and is interested in taking part, she knows
that she will be called: try to call the potential participants shortly after the
reply card arrived at the survey office, so she will remember best. Be aware
of the possibility that not the mother will answer the phone.
b) no reply card has arrived at the survey office: the one you call doesn’t
expect your call
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Interviewer introduces her-/himself and the institution
he/she is calling from (to create confidentiality)
He/ she mentions reasons for the call:
DEMOCOPHES invitation
received the reply card, now have to check
the suitability for DEMOCOPHES
or no reply card arrived, now want to check
the interest in taking part (be very polite, explain more)
Start with question 1, to get to know the correct name of the
person on the phone
“With whom am I speaking?”
DEMOCOPHES – recruitment interview - Introduction
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If obviously the wrong person is on the phone (man, child) ask for
the mother of the selected child
If an adult female person is on the phone, continue with question 2:
“Are you the mother, stepmother or foster mother
of [Name of the child] ?”
Answer “Yes” you can continue with the questionnaire
Possible introduction: “May I ask you some preparative questions, because
all participants have to fulfill some requirements. Or would you like to ask
some remaining questions?”
Answer “No” continue searching for the right
mother–child pair
DEMOCOPHES – recruitment interview - Introduction
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Question 2: mother, stepmother, or foster mother
(the one who cares for the child)
Question 3: exclusion: age >45, i.e. born before 1966
Question 4: age between 6 and 11, i.e. born year 2000-2005 (included)
(could also be 5 y old, if the birthday is after the date of the field work)
Question 6+7: living in the community = sampling location
(district / region selected for sampling)
Question 8: Child doesn’t live in the dwelling of the mother,
but very close to her (next door or next flat, but within
the sampling location still exclusion, because mother
and child don’t live together)
DEMOCOPHES – recruitment interview - Notes
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Question 9+10: mentioned chronic diseases must be
diagnosed by a physician (no other diseases lead to exclusion)
Question 11: interested in participating
Answer “Yes” Ask if there are remaining questions
Fix date and time for home visit
Thank for the interview
Establish next steps: letter of confirmation,
informed consent, urine vessels
Answer “Not made up my mind” appointment for next call
Answer “No” Ask for reasons
Switch to non-responder questionnaire
DEMOCOPHES – recruitment interview - Notes
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All these tips for the telephone interview also apply to the
non-responder interview.
The non-responder questionnaire is only asked the families who were
selected and don‘t want to take part (e.g. no interest, movers)
If the reply card indicated that only some questions of the non-responder
will be answered you may start in a very polite way to ask if you should
explain the survey once again, in case misunderstanding lead to the
decision not to take part (don‘t try to persuade them, just inform).
The questions of the non-responder questionnaire have been taken from
the basic questionnaire.
DEMOCOPHES non-responder questionnaire
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Always finish with a polite good bye
DEMOCOPHES – recruitment interview and
non-responder questionnaire
Summary
How to ace a telephone interview