recruiting & hiring employees bosas. think-pair-share bellwork if you were looking for a job,...
TRANSCRIPT
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Recruiting & Recruiting & Hiring Hiring EmployeesEmployees
BOSAS
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TThinkhink-P-Pairair-S-SharehareBellwork If you were looking for a job, where might you look?
PROPERTY OF PIMA COUNTY JTED, 2010
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ObjectivesObjectives1. Define terminology related to staff recruitment and
training.2. List steps in hiring employees.3. Demonstrate steps in recruitment and hiring processes.
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K = Key Word or Concept
I = Information or data
M = Memory Strategy
K.I.M.
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TerminologyTerminologyRecruit – process of attracting
appropriate applicants for an organization’s jobs
Discrimination – denial of opportunities to individuals on the basis of some characteristic
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RecruitmentRecruitmentHuman Resource department recruits
candidates for an organization’s jobsVarious methods are used including
◦Internal job postings◦Internet posting◦Newspaper◦Employment agencies◦College campuses◦Trade shows/fair◦Headhunters (outside agency finds
employees)
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Hiring Process – Stage 1Hiring Process – Stage 1Select a small number of
qualified candidates from all applications◦Standard paper application◦Internet application◦Résumé◦Many organizations use
computerized systems to sort through résumés
◦
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Hiring Process – Stage 2Hiring Process – Stage 2Pre-screening interview
◦Prescreening interview to clarify qualifications
◦Interview to get a feel for personality & ability to work with others
◦May be asked to take test(s)
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Hiring Process – Stage 3Hiring Process – Stage 3After pre-screening interview,
more in-depth interviewHigher-level positions may take
several interviews
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Hiring Process – Stage 4Hiring Process – Stage 4Department supervisor evaluates
candidatesMay consult with higher-level
management, human resources, and staff
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Hiring Process – Stage 5Hiring Process – Stage 5Employer may research
candidates◦Check references◦education ◦previous employment◦motor vehicle records◦online persona◦credit histories
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Hiring Process – Stage 6Hiring Process – Stage 6Supervisor selects the candidate
most suitable for the jobHuman Resources or supervisor
offers jobCandidate accepts position or
declines
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Hiring & the lawHiring & the lawFederal & State laws govern
hiringEmployers must be careful to
avoid discriminationEmployers must respect privacy
of applicants
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Interview QuestionsInterview QuestionsSome questions employers may not ask
about◦Marital status◦Age◦Religion◦Citizenship (can ask if you have the legal right to
work in the U.S.)◦Children◦Rent or own a home◦Cause of physical disability◦Union membership◦If you’ve ever been arrested◦
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Employment testingEmployment testingTests are used to gauge abilities,
intelligence, interest, and sometimes physical condition and personality◦Three types of testing
Job skills testing Psychological testing Drug testing
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Examples of employment Examples of employment testingtestingJob skills- typing test, computer
test, operating equipment, performing a task
Psychological – questionnaires◦Assess personality characteristics◦Managerial potential
Drug – drug and alcohol tests
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Sort StepsSort StepsSort the cards into
steps.
Order the steps first - sixth
Be prepared to share
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3-2-1
3 things you learned today
2 ideas or facts you would like to know more about
1 thing you would share with a friend
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Interview Interview MethodsMethods
BOSAS
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TThinkhink-P-Pairair-S-Sharehare BELLWORK If you owned your own business and
needed to hire employees, what do you think would be the best way to find out about potential employees?
PROPERTY OF PIMA COUNTY JTED, 2010
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ObjectivesObjectives
1. Define interview methods.2. Identify interview methods.3. Evaluate interview methods.
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K = Key Word or Concept
I = Information or data
M = Memory Strategy
K.I.M.
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TerminologyTerminologyOne on one interview – face to face
questioning and observation of applicant
Telephone interview – questions/screening conducted over telephone
Stress interview – applicant put under pressure through rapid succession of questions, hostility or argument to see how applicant reacts
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TerminologyTerminologyGroup or Committee interview –
involves a panel of interviewers to see how applicant interacts
Audition interview – applicant shows skills by performing job duties
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One on OneOne on OneJob applicant meets the skill and
education requirements for the position
Goal is to establish rapport with the interviewer
Interviewer is observing eye contact, dress, and mannerisms.
Some companies may use this style for initial screening if they have not already conducted a phone interview
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TelephoneTelephoneStaff may contact job applicants
and conduct short phone interviews to screen out unsuitable candidates.
Will check information on a resume to see if it coincides with a job seeker’s verbal on-the-spot responses.
May also be judging qualities such as voice level, language fluency, emotional tone.
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StressStressMeant to test how an applicant
reacts under pressure. Sometimes there may be a “good
cop, bad cop” scenario set up to see how the interviewee responds to negativity, hostility or an argumentative situation.
Another tactic might be an enforced silence to see how the applicant reacts.
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Group or CommitteeGroup or CommitteeInvolves a group of company staff
questioning the job applicant. Two, three or even more company
staff.One of the goals of this type of
interview is to see how a job seeker interacts in a group or team.
This situation may also present role-plays and problem solving.
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AuditionAuditionDancers, singers, graphic artists, sales
people, computer programmers, and others must often audition by showing their skills firsthand
Present portfolios of work to a potential employer.
Dental assistants and technicians also often work one full day at standard pay to see how they perform
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Partner PracticePartner Practice
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Work with a partner to Work with a partner to think of example situation think of example situation
where the interview where the interview method would be used.method would be used.
Make sure both of you are Make sure both of you are prepared to share your prepared to share your
knowledgeknowledge
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PredictPredict
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Work with your group Work with your group to predict the best to predict the best
interviewinterviewMethod for the scenarioMethod for the scenario
Be prepared to shareBe prepared to share
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PROPERTY OF PIMA COUNTY JTED, 2010
Using the letter given to you, select a Using the letter given to you, select a word or phrase which best describes an word or phrase which best describes an
element of the lesson or the element of the lesson or the information learned!information learned!
to
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Employee Employee Orientation & Orientation & TrainingTraining
BOSAS
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TThinkhink-P-Pairair-S-Sharehare Bellwork Think back to your first day of kindergarten or the first day of school you can remember. What was it like?
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ObjectivesObjectives
1. Identify components of employee orientation.
2. Identify types of employee training.
3. Identify the role of the administrative support staff in the orientation and training of new employees.
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TerminologyTerminologyEmployee Orientation – activity
that introduces employees to the organization
OJT – on the job training. Training in which employee immediately begins tasks and learns while doing
Apprentice
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Training & DevelopmentTraining & DevelopmentIncludes all attempts to improve
productivity by increasing employee productivity
Training focuses on short-term abilities
Development focuses long-term abilities
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PredictPredict
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What types of activities might be included in training and development of employees?
Be prepared to shareBe prepared to share
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Training & Development 3 Training & Development 3 stepssteps1. Assessing the needs of the
organization and skills of employees to determine training needs
2. Designing training activities to meet identified needs
3. Evaluating effectiveness of training
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OrientationOrientationActivity that introduces new
employees to organization, fellow employees, supervisors, policies, practices and objectives of company
Include anything from informal talks to formal activities
May include company visits, reading of handbooks, company history, etc.
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On-the-Job trainingOn-the-Job trainingEmployee being trained
immediately begins tasks and learns by doing or watches others and imitates them
Easiest kind of trainingCan work well if they have good
example to followMore demanding jobs require
more intense training
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Apprentice programsApprentice programsInvolve a period during which a
learner works alongside an experienced employee to master skills
Some involve classroom trainingCan last several years, i.e.
plumbers
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Off-the-Job trainingOff-the-Job trainingOccurs away from the workplaceConsists of internal and external
programs to develop variety of skills and foster personal development
Might include subjects such as time management, stress management, languages
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Online trainingOnline trainingAttend classes online – via
InternetGives employers ability to
provide consistent content tailored to specific training needs
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Vestibule trainingVestibule trainingDone in classrooms where
employees are taught on equipment similar to that used on job
Computer and robotic training is often completed in a vestibule classroom
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Job simulationJob simulationUse of equipment that duplicates
job conditions and tasks so trainees can learn skills before attempting them on job
Simulation attempts to duplicate exact combination of conditions that occur on job
Example – astronauts, airline pilots, army tank operators
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Administrative Support Staff Administrative Support Staff RoleRolein Orientationin OrientationSupport role in preparing for
orientationReserve facilitiesPrepare documents such information
letter, brochuresArrange for day of orientation for
needed supplies, food, equipmentPrepare employee packetsAssist supervisor is preparation of
presentation
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Administrative Support Staff Administrative Support Staff Role in Training & DevelopmentRole in Training & DevelopmentMight train new office staffAssist supervisor in preparation
of training materialsSchedule employees for trainingDocument employees
attendance/completion of training
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Letter or Note to a Letter or Note to a FriendFriend
PROPERTY OF PIMA COUNTY JTED, 2010
Thinking back to your first day of school exercise for bellwork, how could that be compared to a first day at a new job?If you were in charge of first day orientation for new employees how would you make it a good experience for employees?
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Role of Administrative Staff in OrientationRole of Administrative Staff in Orientation
Purpose of Purpose of OrientatioOrientation n
BOSAS
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ObjectivesObjectives
1. Identify role of administrative staff in orientation and training.
2. Identify purpose of orientation.
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TThinkhink-P-Pairair-S-Sharehare Recall our last lesson on
orientation and training and development. What is orientation and what is its purpose?
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OrientationOrientationActivity that introduces new
employees to organization, fellow employees, supervisors, policies, practices and objectives of company
Include anything from informal talks to formal activities
May include company visits, reading of handbooks, company history, etc.
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Pass…Pass…
ORORPLAY!PLAY!
OrientationOrientation
If you were responsible for orientation of new employees, what specific kinds of things would you need to organize?
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Your Task as office assistantYour Task as office assistant
Letterhead/welcome letterOrientation AgendaCompany PresentationCompany NewsletterCommunicate with supervisorPlan your work each day and
keep track of progress
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How to get it done?How to get it done?Your office uses Microsoft OfficeWhat programs will you use to
complete the following tasks?◦Create a letterhead and compose a
letter◦Presentation◦Newsletter◦Agenda◦Memo
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Plan and Organize your workPlan and Organize your workEach day you will be given a new taskKeep track of your work on your Plan of Work If you have not finished a task by the time a
new task is assigned you will need to start the new task and come back to the unfinished task
When you complete a task, go through the checklist to make sure you have included all required elements
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TThinkhink-P-Pairair-S-Sharehare How will you keep track
of your handout for two weeks and how will you prioritize your work to complete it in time.
PROPERTY OF PIMA COUNTY JTED, 2010
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Role of Administrative Staff in OrientationRole of Administrative Staff in Orientation
Welcome Welcome LetterLetter
BOSAS
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ObjectivesObjectives
1. Identify role of administrative staff in orientation and training.
2. Demonstrate role of administrative support staff by creating a company orientation welcome letter.
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K-W-LK-W-L
PROPERTY OF PIMA COUNTY JTED, 2010 63
What I know
What I would like
to learn
What I learned
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K-W-LK-W-L What do you know about
new employee orientation and welcome letters and what would you like to learn?
PROPERTY OF PIMA COUNTY JTED, 2010
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TerminologyTerminologyLetterhead -a printed heading on
stationery, giving name and address of a business
Logo –or logotype, a graphic representation or symbol of a company
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LetterheaLetterheadd
http://www.easyaffiliateshop.com/events-parties-services/invitations-cards-printing-services/significance-of-letterhead-printing.html
LOGO
Company address, phone, etc.
Other items with same design might include envelopes, business cards, brochures.
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Block Style LetterBlock Style Letter
http://www.dolores.k12.co.us/dhs/karenwebster/beghscomputer1/letterwriting/block_style_format.htm
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Review AssignmentReview AssignmentWrite an orientation/welcome
letter to new employeesCreate a letterhead Logo will be used for all
orientation projectsFormat the letter in block style
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K-W-LK-W-L
PROPERTY OF PIMA COUNTY JTED, 2010 69
What I know
What I would like
to learn
What I learned
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Role of Administrative Staff in OrientationRole of Administrative Staff in Orientation
OrientatioOrientation Agendan Agenda
BOSAS
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ObjectivesObjectives
1. Identify role of administrative staff in orientation and training.
2. Demonstrate role of administrative support staff by creating an agenda for orientation.
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K-W-LK-W-L
PROPERTY OF PIMA COUNTY JTED, 2010 72
What I know
What I would like
to learn
What I learned
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K-W-LK-W-L What should be included in an agenda
for a workshop and why would you give participants an agenda?
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Purpose of agendaPurpose of agendaRoadmap for the meetingLet’s people know where they’re
headed so they stay on trackGives sense of purpose and
direction
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Sample AgendaSample Agenda
http://www.google.com/imgres?imgurl=http://applejac.typepad.com/.a/6a00d8341fbd4c53ef00e55272257a8834-640wi&imgrefurl=http://applejac.typepad.com/applejac_macintosh_users/2008/05/june-2008-meeting-agenda.html&usg=__lfIMCRCjPS6fz5JRHzBG7f0uWiM=&h=828&w=640&sz=83&hl=en&start=0&zoom=1&tbnid=Wil-zWx2-ZKwAM:&tbnh=141&tbnw=109&ei=uAYSTuyfJIHiiAKgmYj0Aw&prev=/search%3Fq%3Dmeeting%2Bagenda%26hl%3Den%26biw%3D1428%26bih%3D950%26gbv%3D2%26tbm%3Disch&itbs=1&iact=hc&vpx=602&vpy=108&dur=505&hovh=254&hovw=196&tx=84&ty=113&page=1&ndsp=43&ved=1t:429,r:3,s:0
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Role of Administrative Staff in OrientationRole of Administrative Staff in Orientation
Company Company PresentatiPresentationon
BOSAS
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ObjectivesObjectives
1. Identify role of administrative staff in orientation and training.
2. Demonstrate role of administrative support staff by creating a company presentation for new employees.
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K-W-LK-W-L
PROPERTY OF PIMA COUNTY JTED, 2010 78
What I know
What I would like
to learn
What I learned
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K-W-LK-W-L Think about comparing being a new
employee to being a new student at school. You need to prepare a presentation about the company for a new employee.
PROPERTY OF PIMA COUNTY JTED, 2010
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Purpose of presentationPurpose of presentationTo present the mission and vision
of the companyTo give background/history
information regarding the company
Introduce policies
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What to includeWhat to includeCompany logoOrganizational chartMission & Vision statementsHistory Policies/BenefitsSummary slide that welcomes new hires to the
familyBackgroundFooter that contains title and date of workshopApply transitions and animationsClipart or pictures
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Role of Administrative Staff in OrientationRole of Administrative Staff in Orientation
Company Company NewsletterNewsletter
BOSAS
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ObjectivesObjectives
1. Identify role of administrative staff in orientation and training.
2. Demonstrate role of administrative support staff by creating a company newsletter for new employees.
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K-W-LK-W-L
PROPERTY OF PIMA COUNTY JTED, 2010 84
What I know
What I would like
to learn
What I learned
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K-W-LK-W-L Think about newsletters you’ve seen
from school or some other organization. What kind of information is included?
PROPERTY OF PIMA COUNTY JTED, 2010
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Purpose of newsletterPurpose of newsletterTo present the mission and vision
of the companyIntroduce change is policies or
new policiesGive insight into upcoming
events
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What to includeWhat to includeLogo, address informationHighlights of company, historyMission/VisionOrientation informationUpcoming events for new hires
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http://www.google.com/imgres?imgurl=http://www.newsletterville.com/Newsletter%2520Samples/The%2520Key%2520Vol%25207,%2520Issue%25203_Page_1.jpg&imgrefurl=http://www.newsletterville.com/newsletter_samples.htm&usg=__gDJcg--GdVHifAvOZOa8g954Yv4=&h=1654&w=1279&sz=304&hl=en&start=0&zoom=1&tbnid=xqooT6jMIgFlKM:&tbnh=176&tbnw=136&ei=gI4STsSfFefciALSobSFDg&prev=/search%3Fq%3Dcompany%2Bnewsletter%2Bsamples%26hl%3Den%26biw%3D1428%26bih%3D950%26gbv%3D2%26tbm%3Disch&itbs=1&iact=hc&vpx=195&vpy=186&dur=679&hovh=255&hovw=197&tx=108&ty=97&page=1&ndsp=28&ved=1t:429,r:0,s:0
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Memo to your Memo to your SupervisorSupervisor
BOSAS
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TThinkhink-P-Pairair-S-Sharehare Think about the five projects you’ve
completed for the new employee orientation. How well did you use your time? Did you prioritize your work? Were you able to work on your own or did you need to check in with others along the way?
PROPERTY OF PIMA COUNTY JTED, 2010
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ObjectivesObjectivesDemonstrate role of administrative
support staff by creating documents needed for new employee orientation
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AssignmentAssignmentIn lesson four, your supervisor
gave you directions to complete items needed for new employee orientation.
Your supervisor expects you to write a memo explaining the items you created and reason they are needed for orientation
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MemoMemo
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How to write the memoHow to write the memoWrite the opening segment. State the purpose of the memo and identify the purpose – restate what your supervisor asked you to do. Identify the exact reason for writing the memo and make it clear
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Explain the work you Explain the work you completedcompletedExplain briefly the four
orientation documents you created, how you created them and why they are important for the new employee orientation.
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Memo closingMemo closingClose the memo with a friendly
ending that states how you felt about being given this important assignment.
Consider the ways that the supervisor can benefit from the information in the memo.
Ask for action – i.e.. Please let me know if you’d like me to continue with any other orientation projects…
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Professional Professional DevelopmentDevelopment
BOSAS
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TThinkhink-P-Pairair-S-SharehareBellwork What is the benefit of joining
a student club? Think of all the ways it might benefit you.
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ObjectivesObjectives
1. Identify professional development.
2. Critique benefits of professional staff development (i.e., workshops, conferences, course work, and membership in professional associations).
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TerminologyTerminologyProfessional Development - the
advancement of skills or expertise to succeed in a particular profession, esp. through continued education
Professional Association - people engaged in the same profession, formed usually to control entry into the profession, maintain standards
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Types of Professional Types of Professional DevelopmentDevelopmentWorkshopsConferencesCourse workCan be internal – company
organized or external – online, college, professional association
Join professional organizations
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Why Professional Why Professional Development?Development?Main reason to increase the
competency and effectiveness of employees
Boost morale by positioning participants to advance their careers through acquiring new skills or gaining insight into an area of the company they might be unfamiliar with
Being selected to travel to a conference can make an employee feel special or rewarded
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Weigh BenefitsWeigh BenefitsBalance benefits with the costs
associated with such programs Class or instructor fees, travel
expenses, downtime and lost productivity are just some considerations
Is it really necessary? Will it have a measurable impact on day-to-day operations? Will the staff be able to participate while with normal workload?
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Professional Associations or Professional Associations or certificationscertificationsCertifications can advance careerCertifications/membership might
be necessary for some careersNetworking
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What to consider –What to consider –Professional OrganizationsProfessional OrganizationsWhat are you hoping to accomplish? Is this about furthering your career? Is this about growing your business? Is it a social objective, or is it truly a
professional objective?
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Students Number 1-4Students Number 1-41. Certified Administrative Professional
2. IAAP Certification
3. Arizona Educational Office Professional Association
4. MOS certificationPROPERTY OF PIMA COUNTY JTED, 2010
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1.1. Research your assigned number.Research your assigned number.2.2. Take notes.Take notes.3.3. Teach your section to the rest of the Teach your section to the rest of the
group.group.4.4. Be prepared to share your learning Be prepared to share your learning
with the whole group.with the whole group.
JigsawJigsaw
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1314
4837
23
2118
In 12 words or less, critique the benefits of professional
staff development.
PROPERTY OF PIMA COUNTY JTED, 2010