recorded problem steps - justanswer web view13/09/2017 · recorded problem steps ......
TRANSCRIPT
Recorded Problem Steps This file contains all the steps and information that was recorded to help you describe the problem to others. Before sharing this file, you should verify the following:
The steps below accurately describe the problem. There is no information below or on any screenshots that you do not want
others to see.Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used.You can do the following:
Review the recorded problem steps Review the recorded problem steps as a slide show Review the additional details
Problem Steps Previous Next Problem Step 1: (9/13/2017 10:45:37 PM) User left click on "Start (push button)" in "Start"
Previous Next Problem Step 2: (9/13/2017 10:45:39 PM) User left click on "Items View (list)" in "Test"
Previous Next Problem Step 3: (9/13/2017 10:45:41 PM) User left click on "Desktop (outline item)" in "Test"
Previous Next Problem Step 4: (9/13/2017 10:45:46 PM) User mouse drag end on "Items View (list)" in "Desktop"
Previous Next Problem Step 5: (9/13/2017 10:45:48 PM) User left double click on "Type (editable text)" in "Desktop"
Previous Next Problem Step 6: (9/13/2017 10:45:53 PM) User left click in "MailMerge1.xlsm - Excel"
Previous Next Problem Step 7: (9/13/2017 10:45:55 PM) User left click on "Desktop (push button)"
Previous Next Problem Step 8: (9/13/2017 10:45:57 PM) User left click on "Local Disk (C:) (outline item)" in "Desktop"
Previous Next Problem Step 9: (9/13/2017 10:45:58 PM) User left double click on "Name (editable text)" in "Local Disk (C:)"
Previous Next Problem Step 10: (9/13/2017 10:46:01 PM) User left click on "MailMerge1.xlsm - Excel (push button)"
Previous Next Problem Step 11: (9/13/2017 10:46:03 PM) User keyboard input in "MailMerge1.xlsm - Excel" [...]
Previous Next Problem Step 12: (9/13/2017 10:46:04 PM) User keyboard input in "MailMerge1.xlsm - Excel" [...]
Previous Next Problem Step 13: (9/13/2017 10:46:09 PM) User left click in "MailMerge1.xlsm - Excel"
Previous Next Problem Step 14: (9/13/2017 10:46:15 PM) User mouse drag end in "MailMerge1.xlsm - Excel"
Previous Next Problem Step 15: (9/13/2017 10:46:16 PM) User left click in "MailMerge1.xlsm - Excel"
Previous Next Problem Step 16: (9/13/2017 10:46:18 PM) User left click in "MailMerge1.xlsm - Excel"
Previous Next Problem Step 17: (9/13/2017 10:46:26 PM) User left click on "Close (push button)" in "MergeTemplate.doc [Read-Only] [Compatibility Mode] - Word"
Previous Next Problem Step 18: (9/13/2017 10:46:28 PM) User left click on "Debug (push button)" in "Microsoft Visual Basic"
Previous Next Problem Step 19: (9/13/2017 10:46:29 PM) User left click in "Microsoft Visual Basic for Applications - MailMerge1.xlsm [break]"
Return to top of page... Additional Details The following section contains the additional details that were recorded that can help find a solution for your problem. These details help accurately identify the programs and UI you used while recording the problem steps. This section may contain text that is internal to programs that only very advanced users or programmers may understand. Please review these details to ensure that they do not contain any information that you would not like others to see. Recording Session: 9/13/2017 10:45:33 PM - 10:46:33 PM Problem Steps: 19, Missed Steps: 0, Other Errors: 0 Operating System: 7601.23807.amd64fre.win7sp1_ldr.170512-0600 6.1.1.0.2.4 Problem Step 1: User left click on "Start (push button)" in "Start" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Start, Start, Button Problem Step 2: User left click on "Items View (list)" in "Test" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Items View, DirectUIHWND, ShellView, SHELLDLL_DefView, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Test, ShellTabWindowClass, Test, CabinetWClass Problem Step 3: User left click on "Desktop (outline item)" in "Test" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Desktop, Namespace Tree Control, Tree View, SysTreeView32, Namespace Tree Control, NamespaceTreeControl, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Test, ShellTabWindowClass, Test, CabinetWClass Problem Step 4: User mouse drag end on "Items View (list)" in "Desktop" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Items View, DirectUIHWND, ShellView, SHELLDLL_DefView, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Desktop, ShellTabWindowClass, Desktop, CabinetWClass Problem Step 5: User left double click on "Type (editable text)" in "Desktop" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Type, MailMerge1.xlsm, Items View, DirectUIHWND, ShellView, SHELLDLL_DefView, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Desktop, ShellTabWindowClass, Desktop, CabinetWClass Problem Step 6: User left click in "MailMerge1.xlsm - Excel" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm, EXCEL7, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 7: User left click on "Desktop (push button)" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Desktop, Running applications, Running applications, MSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, Shell_TrayWnd Problem Step 8: User left click on "Local Disk (C:) (outline item)" in "Desktop" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Local Disk (C:), Namespace Tree Control, Tree View, SysTreeView32, Namespace Tree Control,
NamespaceTreeControl, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Desktop, ShellTabWindowClass, Desktop, CabinetWClass Problem Step 9: User left double click on "Name (editable text)" in "Local Disk (C:)" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: Name, Test, Items View, DirectUIHWND, ShellView, SHELLDLL_DefView, CtrlNotifySink, DirectUIHWND, DUIViewWndClassName, Local Disk (C:), ShellTabWindowClass, Local Disk (C:), CabinetWClass Problem Step 10: User left click on "MailMerge1.xlsm - Excel (push button)" Program: Windows Explorer, 6.1.7600.16385 (win7_rtm.090713-1255), Microsoft Corporation, EXPLORER.EXE, EXPLORER.EXE UI Elements: MailMerge1.xlsm - Excel, Running applications, Running applications, MSTaskListWClass, Running applications, MSTaskSwWClass, ReBarWindow32, Shell_TrayWnd Problem Step 11: User keyboard input in "MailMerge1.xlsm - Excel" [...] Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm, EXCEL7, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 12: User keyboard input in "MailMerge1.xlsm - Excel" [...] Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: EXCEL6, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 13: User left click in "MailMerge1.xlsm - Excel" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm, EXCEL7, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 14: User mouse drag end in "MailMerge1.xlsm - Excel" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm, EXCEL7, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 15: User left click in "MailMerge1.xlsm - Excel" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm, EXCEL7, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 16: User left click in "MailMerge1.xlsm - Excel" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm, EXCEL7, XLDESK, MailMerge1.xlsm - Excel, XLMAIN Problem Step 17: User left click on "Close (push button)" in "MergeTemplate.doc [Read-Only] [Compatibility Mode] - Word" Program: Microsoft Word, 15.0.4953.1000, Microsoft Corporation, WINWORD.EXE /AUTOMATION -EMBEDDING, WINWORD.EXE UI Elements: Close, Full screen Reading Menu, NetUIHWND, NUIPane, &Full screen Reading Menu, MsoWorkPane, &Full screen Reading Menu, MsoCommandBar, MsoDockTop, MsoCommandBarDock, MergeTemplate.doc [Read-Only] [Compatibility Mode] - Word, OpusApp Problem Step 18: User left click on "Debug (push button)" in "Microsoft Visual Basic" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: Debug, &Debug, Button, Microsoft Visual Basic, #32770 Problem Step 19: User left click in "Microsoft Visual Basic for Applications - MailMerge1.xlsm [break]" Program: Microsoft Excel, 15.0.4953.1000, Microsoft Corporation, EXCEL.EXE /DDE, EXCEL.EXE UI Elements: MailMerge1.xlsm - Module1 (Code), VbaWindow, MDIClient, Microsoft Visual Basic for Applications - MailMerge1.xlsm [break], wndclass_desked_gsk Return to top of page...