recommended minimum requirements for cisco meeting ...recommended minimum requirements for cisco...
TRANSCRIPT
RecommendedMinimumRequirementsforCiscoMeetingApplicationWebRTCUse
Forthebestexperiencethefollowingrequirementsandrecommendationsshouldbefollowed.
Requirements:
o ExternalUSBwebcameracapableofatleast1280x720resolutionorhigher,Or
o Builtinlaptopwebcameracapableofatleast1280x720resolutionorhigher.
o ExternalUSBmicrophone(usuallypartofanexternalUSBcamera),orbuiltinlaptopmicrophone.
Recommendedconnectionspeed:o Wiredconnectionandbroadband
servicerecommended§ (Wirelesscarriersandsatellite
serviceNOTrecommended)o 768kbpsminimummustbemaintained
bothuploadanddownload§ 2Mbpsrecommended§ TestyourInternetSpeedby
goingto:http://speedtest.uen.net
Recommendedcomputerspecifications:o Windows10HighlyRecommendedo MacOS10.10(Yosemite)minimumo QuadCoreo 4GBRAMMinimum
OtherRecommendations:
o UsethelatestversionoftheChromebrowser(atleastVersion63.0.0orhigher)
o HaveNOotherappsorprogramsrunningwhileusingCMA/MeetingServeruponconnection
o (ifSkype,GoogleHangouts,orotherapplicationsthatmaybeusingyourwebcamarerunningthiswillcauseissues)
o Itishighlyrecommendedthatstudentsuseaheadsetwithmicrophoneforthebestaudioexperience.
Recommendationsforhavingthebestexperience:
o Useaheadsetinsteadofbuilt-inspeakersandmicrophones.Thiswillimproveyouraudioandhelppreventechoesatotherlocations.
o Muteyourmicrophonewhenyouarenotspeaking.Thispreventsothersinthebroadcastfrombeingdistractedbybackgroundnoiseatyourlocation.
o Otherinternetconnecteddevices/servicescansignificantlydecreaseyournetworkspeed(e.g.GamingConsoles,iPads,Netflix,etc.).Ifyournetworkspeedisneartheminimumrequiredspeed,ensurethesedevices/servicesarenotinuseonyournetworktoensureamorereliablenetworkconnection.
IMPORTANT!Itishighlyrecommendedthatyoupre-testyourconnectionandcomputercapabilitiesbeforeyourfirstscheduledevent.PleasecontacttheUENOperationsCentertoconductanaudioandvideoconnectiontestbycalling1-800-863-3496,option1,thenoption1again.Pleasenotethatusingadesktopvideoconferencingapplicationisconsidereda“besteffort”connection.Therearemanyvariablesinconnectingdependentupontheindividual’scomputerandnetworktheyareusing.Therearemanyissuesinconnectingthattechnicalsupportmightnotbeabletoresolveforyou.
CiscoMeetingApplicationWebRTCconnectiontroubleshootingtipsandhelpguide
Pleasenote:Chromeistherecommendedbrowsertouseforjoiningusing“guest”links.
ThefollowingsectionswillprepareyoutoconnectasaguesttotheUENIVCSystem.
1. Copyandpastetheprovidedguestlinkintotheaddressfieldofanewtab(seefig.1.5)andhitenter(or
ifChromeissetasthedefaultbrowser,justclickonthelink),butbesureyouareintheChromebrowser.
Fig.1.5
2. YoushouldnowbeattheCMAguestloginscreen(seefig.1.6).Thepageshoulddisplaythetitleoftheeventyouarejoining.BelowthetitleoftheevententeryourfullnameintheNAMEfieldandclickthe“JOINMEETINGASGUEST”button.
Fig.1.6
3. Ifyougetamessageinredindicating“Couldnotjoinmeeting”,pleaseclickonthe“Joinmeetingasguest”buttonagainanditshouldgetyoutothenextstep.
4. Youshouldnowbeatthepagewhereyouwillneedtovalidateyourwebcamera,microphoneandspeakersaswellasallowingCMAtosendyounotificationswhileconnectedtoyourevent/co-space.
(cont.nextpage)
IMPORTANT:Beforeproceeding,ensurethatawebcameraandmicrophoneareconnectedtoandenabledonyourcomputer.PleasenotethatyoumustclickALLOWinthefollowingsteps.IfyouaccidentallyclickBLOCK,youwillneedtorefertotheadditionaltroubleshootingsectionbelowlabeled“ISSUE2:Iamunabletoselector“validate”mycameraandmicrophone.”
5. Apopupwindowwillappearaskingyouto“Shownotifications”,clicktheALLOWbutton(seefig.1.7).
Fig.1.7
6. Next,youwillgetasecondpopupwindowaskingtouseyourmicrophoneandcamera.ClicktheALLOWbuttoninthesecondpopupwindowtoallowyourcameraandmicrophonetobeenabled(seefig.1.8)
Fig.1.8
7. Youshouldnowseethescreenbelow(seefig.1.9).Underthe“Usethiscomputer”tab,selectyourdesiredCameraandMicrophonefromthedropdownlist.AfterensuringyoucanseeyourselfthroughyourcameraandyourmicrophonemeterismovingwhenyouspeakCLICKthe“JOINMEETING”buttontobeconnectedtoyourevent.
Fig.1.9
Ifyouarehavingproblemsconnectingafterfollowingtheabovestepsthenextpagesincludesomeadditionaltroubleshootingstepstotry.
ADDITIONALTROUBLESHOOTINGSTEPS
ISSUE1:I’mbeingaskedtoentera“meetingID”.
- IfatanypointduringthejoinprocessyougetascreenthatisaskingforaMeetingID(fig.1.10)pleasetrythefollowingsteps:
a. Refertoyouroriginaljoinlinkthatshouldlooksomethinglikethis:https://join.avc.uen.net/invited.sf?secret=JHSy8REDMIKFV9.xlgug2A&id=378929769
b. ThemeetingIDisthestringofnumbers(usuallyninenumbers)foundattheendofthelinkashighlightedabove.
c. EnterthisstringofnumbersinthefieldinthewindowthatasksfortheMeetingIDasshownbelow(thenumberwillbedifferentfordifferentevents).Leavethepasscodefieldblank.
d. ClickJoinmeeting.
Fig.1.10
ISSUE2:Iamunabletoselector“validate”mycameraandmicrophone.
1. Ensureyouareusingawebcamerathatiscapableof1280x720presolution.
2. Tryresettingthebrowsersettings/cacheandenablingallow/denypopuppromptsfornotifications/camera/microphone
a. InGoogleChrome,openthe"ClearBrowsingData"menubyclickingonthethreedotsatthetopright,selecting"MoreToolsand"ClearBrowsingData."
b. Selectthe"Advanced"tabandchangethe"Timerange"to"Alltime."
c. Checktheboxnextto"Contentsettings"thenclick"ClearData."
d. OpentheCMAlinkforyoureventinGoogleChrome.e. Typeinyournameandselect"Joinmeetingasaguest."f. Apopupwillappearaskingyouto"Shownotifications."ClickAllow.g. Asecondpopupwillappearaskingtouseyourmicrophoneandcamera.ClickAllow.
h. Youshouldnowseethescreenbelow.Verifyyourcamera,microphone,andspeakersareworking
correctly,andthenclick"JoinMeeting."
ISSUE3:I’mconnectedtotheeventbutnotseeinganyincomingvideo.1. RefreshthepagebypressingthepagerefreshbuttoninGoogleChrome.Ifvideostilldoesn'tshow,try
refreshingthepageagain.
Ifyouarestillnotabletoconnect,calltheIVCOperationsCenterat1-800-863-3496opt1,opt1again.