English for Receptionist

What is a RECEPTIONIST?

A person who welcomes and deals with people arriving in a hotel or place of business.

Common address to the customers:

youma’am

sirMissMrs.Mr.

Greetings

Good __________.daymorningafternoonevening

Offering help

What do you want?May I help you?

What can I do for you?Do you want any help?

What are you looking for?

Delivering luggage(bell boy)

May I have your room key?Show me your room key.

I want your room key.

One-five-two-one (1521)two-one-five-one (2151)one-five-one-two (1512)

Unit 1Giving Information

Receptionist: Good morning, ma’am. May I help you?

Customer: Yes, I’d like to use the sauna.

Receptionist: May I have your room number please?

Customer: 1521

Exercise – This is a scramble dialogue between the receptionist and occupant, arrange the

dialogue and rewrite it in your paper:

Ok. Thank you.Can I use the swimming pool?

Good afternoon, sir. May I help you?Yes, of course. Its on the 12th floor of

this building.You’re welcome.

Answer:A: Good afternoon, sir. May I help you? B: Can I use the swimming pool?A: Yes, of course. Its on the 12th floor of this building.B: Ok. Thank you. A: You’re welcome.

Unit 2Asking for Facilities

A: What facilities do you have?

B: We have a swimming pool.

A: Do you have a Jacuzzi?

B: No, I’m sorry. But we have a sauna.

Dialogue 2

A: What services do you have?

B: We have aerobic classes.

A: Do you have a yoga classes?

B: Yes, we have a yoga classes everyday.

Exercise – This is a scramble dialogue between the receptionist and occupant, arrange the

dialogue and rewrite it in your paper:

Good morning.

Sorry we don’t have, sir but we have a bowling area at the basement.

Thank you.

Do you have golf course here?

Answer:A: Good morning.

B: Do you have golf course here?

A: Sorry we don’t have, sir but we have a bowling area at the basement.

B: Thank you.

Asking hotel service and facilities:

Do you have ___________?

sauna swimming pool

bar restaurant

gym conference room

tennis court aerobic classes

Jacuzzi Air condition

coffee shop lift/elevator

Possible answer to the question

Yes, we have. It’s on the 7th floorSure we do. Sure we do have.

No, I’m sorry.Sorry, we don’t have.No, sir. We don’t have __________.

that service

but we have __________. Jacuzzi.

(give another services/facilities that is near to what the customer is needing.)

Unit 3Telling the Time of Services

A: When is the pool open?

B: The pool is open from 7 AM to 7 PM.

A: Can I swim after 7 PM?

B: No, I’m sorry. The pool is close after 7 PM for maintenance.

A: When are your aerobic classes?

B: Everyday except Monday.

A: What time?

B: 5 to 8 in the evening.

A: What are your massage hours?

B: Massages are from 10 AM to 9 PM.

A: Do I need to make a reservation?

B: Yes, I recommend making a reservation.

?Question?Can I swim after seven?Can I exercise after seven PM?Can I jog after seven?Can I play ping pong after

seven PM?Can I use the Jacuzzi after

seven PM?Can I use the sauna after seven

PM?

Supply answer to the following question!!!

Time Schedule

Sauna open 24 hours

Swimming pool 7 AM – 7 PM

Jacuzzi 10 AM – 10 PM

Ping-pong 10 AM – 1:00 PM

Gym 4 PM – 11:00 PM

Jogging area open 24 hours

Unit 4Asking about the Equipment

A: What can I do with this equipment?

B: You can lift weights.A: Can I exercise my

shoulder and muscle?B: Certainly, you can

exercise your arms too.

A: How do you operate this bicycle?

B: Start cycling and press this button here to set the time.

A: I see. What are these buttons for?

B: They are for adjustment speed.

Unit 5Telling Direction

A: May I help you, sir?

B: Yes, where is the swimming pool?

A: It’s on the fifth floor.

B: Thank you.

A: How do I get to the tennis court from here?

B: You can go down the stairs and turn left.

A: Where can I change?

B: There’s a locker room at the tennis court, sir.

Asking where…Where is the _________?

swimming pool parking lot

tennis court badminton court

rest room elevator

Where can I _________?

change sunbathe

lie down rest

shower read

It’s on the _________.

basement/ground floorthird floor, ninth floor, etc.next buildingacross this building then turn right opposite of this roomnext to this roomend corner of your room

Unit 6Telephone Conversation

A: Fitness Center, may I help you?

B: Yes, I’d like a massage.

A: Would you like a Thai massage or a Swedish massage?

B: Thai massage, please.

A: How much is a Thai massage?

B: 500 baht for one hour. When would you like to have a massage?

A: 9 o’clock.

B: Certainly, sir. I’ll book you for 9 o’clock.

A: Do I have to go to the fitness center?

B: No, sir. We can send our masseuse to you room. Would you like to do that?

A: Yes, please. My room number is 2011.

B: Very well, sir. Our masseuse will go to your room at 9 o’clock tonight.

SPA Service

A: Good morning, Miss. Please follow me.

B: OK

A: Please change into this robe.

B: Do I lie down here?

A: Yes, Miss. Please lie on your stomach.

A: I’ll start now. Please tell me if it hurts.

Is this the right pressure?B: Yes, that’s very good.

-----A: Ouch, that hurts

B: I’m very sorry Miss. Is this the right pressure now?

A: That’s better.

A: You can get up now miss.

B: Thank you. That feels good.

A: Thank you. Please come back again.

Let’s divide by 2’s or 3’s for our role play then we will have our post test.

Thanks for listening…

I’m ALIVE, ALERT, AWAKE, ENTHUSIASTIC.

I’m ALIVE, ALERT, AWAKE, ENTHUSIASTIC.

I’m ALIVE, ALERT, AWAKE, AWAKE, ALERT, ALIVE

I’m LIVE, ALERT, AWAKE, ENTHUSIASTIC.