REBOOTING BUSINESS PROCESS STRATEGY TO OUTCOMPETE

DATE: FRIDAY, December 2nd, 2016

VENUE: MERIDIEN NEW DELHI, INDIA

Program Director: Sunil Sayal, Region CFO, Nokia Siemens Network, India

____________________________________________________Legal Partner Knowledge Partner Associate Sponsor

– BUILDING SUSTAINABLE DIFFERENTIATORS FOR GLOBAL INDIA

6TH ANNUAL BPM & SHARED SERVICES CONCLAVE

Announces

Shared Services Forum (SSF) with RvaluE Consulting as knowledge partner, has conceptualized and has been holding the annual BPM & Shared Services Conclave for six consecutive years now. The key objectives of this event are to capture, recognize and disseminate awareness/ impact of Business Process Management (BPM) by Global Indian Organizations through Shared Services, both captive and hybrid, thereby fully leveraging the best practices from global shared services and off- shoring operations.

Past Conclave Events - 2011 to 2015

The journey of SSF began in 2011 with the purpose of sharing the knowledge which was resident with a few leaders of the shared services and outsourcing industry. This journey so far has been extremely successful with its focus progressively widening from Business Process Consolidation (BPC) to a more holistic Business Process Management (BPM). Participants take back not only a myriad of experiences with regards to strategic execution of BPM, but also connections and awards that bring in ‘Culture’ and ‘Value’ to the Industry.

The BPM & Shared Services Conclave event is one of its kind in India, with a winning combination of renowned panel of speakers, and attended by leaders from across the country, followed by an extremely charged-up evening of celebrations for Excellence Awards & Recognition for Leaders & Organizations across the Globe.

Shared Services Forum takes pleasure in announcing its:

6th Annual BPM & Shared Services Conclave

REBOOTING BUSINESS PROCESS STRATEGY TO OUTCOMPETE – BUILDING SUSTAINABLE DIFFERENTIATORS FOR GLOBAL INDIA

On December 2nd, 2016 at MERIDIEN , New Delhi

The last five conclave events reinforced the belief that success stories of global shared services and adoption of BPM in Indian Corporations is the best possible way to disseminate the value of BPM and its linkage to business impact.

In this fast-paced changing world, since organizations are required to deal with the challenges of Customer Experience, Digitization, Transformation, and Capability Development, they are realizing the urgency of bringing in BPM practices to deliver on such business imperatives. Accordingly, in the current era of growth and globalization, organizations are drawing upon global ‘best in class’ practices from overseas as well as off-shoring business operations and adapting to make them ‘best in context’ BPM strategies that enable them to swiftly achieve the goals.

Hence, it is time now for SSF to bring specific focus of the industry towards ‘continuous rebooting’ of business process practices to counter the changing world and achieve enhanced business outcomes.

Many of the Global & Indian Organizations across multiple domains have redesigned business processes, including setting up Shared Services. To name a few: Adani, Bharti Airtel, Solvay, Ericsson, Reliance, United Spirits, Vodafone, Nestle, Future Group, ICICI Bank, Hindustan Unilever, AHLBS, Brandix, Ranbaxy, SRF, VECV, HDFC, ICICI Prudential, Religare, and Cyient.

2016 Conclave Objectives & Outline

The agenda of BPM & Shared Services Conclave 2016 has been categorized under three streams:

Workshop Panel Discussions & Case Presentations, and Knowledge Sharing Interactions,

Felicitating BPM Achievers, Excellence Awards & Recognitions, and

SSF Publication of ‘Report on BPM Practices for Creating Sustainable Differentiators’.

The key focus areas of the One Day conclave are:

Reflecting and Showcasing the Imperatives for Rebooting BPM Strategy

Identifying Sustainable Differentiators for Global India

Felicitating Leading Organizations and Exemplary Leaders in Shared Services

Publishing strategically captured information/ data on BPM Practices

The conclave will be attended by around 100+ delegates and will focus on the following broad topics for the Panel Discussions/ Presentations:

From the Lens of the CXOs – Imperatives for Rebooting Business Process Strategy to Outcompete

Sharing Best Practices and adopted BPM Strategies to counter the VUCA world: Success Stories

Mantras for Enhanced Customer Experience

Digital Transformation: A Necessary Disruption?

Leveraging 3X3 matrix – Moving Beyond People-Process-Technology (PPT) to Customer-Business-Control (CBC)

BPM as a Catalyst for Transformation of Service Functions (F&A/ HR/ SCM/ CRM/ IT…)

The Awards/ Recognition/ Felicitation Categories for Industry Leaders and Organizations BPM & Shared Services in India – Single Function/ Multiple Functions Effective BPM adoption - Delivered Business Impact/ Achieved Business Excellence through:

o Leveraging Process Innovation in any of the Service Functions o Technology Transformation or digitization in any of the Service Functions o Deploying Innovative People Practices o Moving up the Process Value Chain

Successful Launch of Shared Services Strategy Effective Business Process Transformation for a Client by BPO, presenting

a Client Case Study demonstrating value delivery Felicitating Pioneering BPM Leaders/ Achievers

An independent Jury comprising of Industry veterans objectively assess the strengths of BPM Leaders /Organizations that have enabled value realization through BPM strategy.

Who would attend C-Suite Executives, Finance Controllers, Heads of HR/ IT/ Supply Chain Entrepreneurs of the Rural Sector Business strategy Leaders/ Managers Senior functional managers from multiple functions like, Quality/ Process Excellence, Finance &

Accounting, Corporate Compliance, Supply Chain & Logistics, Information Systems, Human Resources Managers/ Leaders from Shared Services /BPO – F&A, HR, Supply-chain, Operations People managing CPCs of Banking/ Financial Services/ Insurance operations

Key Takeaways for Delegates

The Conclave will be attended by 100+ delegates. Speakers (Business Leaders having experience of leading transformation) will share their expertise/ experience. The key takeaways are:

Necessity to reflect on the business process strategy for your organization How to achieve end objective of BPM adoption through digitization How to ensure efficiencies across the company through highly integrated work flows How to reduce the complexity of transformational initiatives while balancing people-centricity and

future digitalization requirements How to create “next-best-action-to-take” road maps to create sustainable differentiators Learn from success stories of SSCs to drive BPM strategy for your organization Connect with eminent experts with Shared Services expertise and experience Tips and Tricks to successful Shared Services Strategy

Sponsorship Request

Keeping in view your keen business interest and to expand business process management adoption across industry verticals and functions, we invite your organization to be a Partner at this prestigious conclave, awards and publication. We attach the available sponsorship options & benefits. SSF, being an organization focused on creating awareness, capturing, consolidating and dissemination of BIC practices of BPM for the Global India, depends largely on support from enlightened leaders like you as well as organization such as yours to carry out its management development initiatives.

BPM & SHARED SERVICES CONCLAVE SPONSORING ORGANIZATIONS IN THE PAST:

A Comprehensive Report on BPM Practices for Creating Sustainable Differentiators

This year, SSF will release a ‘Report on BPM Practices for Creating Sustainable Differentiators’, aimed at developing a deep understanding of next best-practices to sustain the momentum of transformation required to outcompete, and is based on the interaction and research insights from some of the best known Industry Leaders and veterans. The objective is to capture and highlight the imperatives of best-in-context business process strategy and the key requirements for its implementation which will become the sustainable differentiators in the fast changing world. It will provide a detailed examination of opportunities, where and how SSCs/ GBS organizations can look into the future, along side some relevant case examples providing insights of these transformational adoptions, implementation roadmap for business impact.

In the year 2012, SSF published one-of-its-kind, Research & Survey Report, ‘Shared Services: The Evolving Direction to Success’, on shared services adoption by Indian organizations, both in the public and private sectors.

The 2013 Conclave witnessed the release of the first ever BPM Publication for India, ‘BPM in Global India – the Inflection Point for Competitive Advantage’, a BPM guide that captures the insights and perspectives of the Industry, both global and domestic, about their journey, challenges and benefits, and covers services sector/ staff functions and their inter linkages, that help draw inferences for effective adoption of BPM by companies in India.

In the 2014 Conclave, SSF took a major step forward to announce its first edition of the SSF journal, Process Edge titled ‘Not a Choice Anymore’. The quarterly journal commenced sharing practices for enabling a structured strategy for the staff and support processes, thus ensuring cost optimization and greater efficiency, and gaining a Competitive Edge.

Spreading Awareness & Encouraging Adoption through SSF Publications

The Conclave events also serve as the launch pad for SSF Publications, another robust platform of the forum, wherein industry insights, best practices, shared services journeys, innovations, case studies and white papers on BPM adoption are shared for enabling enhanced business outcomes. They become reference points to pioneering thoughts in BPM implementation in Global India.

As a sequel to the 2012 report, BPM & Shared Services Landscape in Global India, Research & survey Insights was released at the 2015 Conclave event. To understand the reality of BPM adoption in the Indian Industry, and fully leverage the best practices in the context of ‘Global India’, the report captured the current state of BPM adoption by Indian companies including ET500 – the drivers, requirements, challenges, functions, processes, practices, technologies used, value realized, as well as emerging trends for such adoption in the future.

Snapshots of Past Conclave Events - 2011 to 2015

The 5 Conclave events received remarkable participation of 100+ leaders every year from organizations like Tata Business Support Services, UTI Mutual Fund, Tata Steel, IBM India, Jindal Steel & Power Ltd, Infosys BPO Ltd, Cipla, Piramal, Luxor, Metro Global Business Services, Hindustan Unilever Ltd, Sintex Industries Ltd, SRF Ltd, Tata Motors, United Spirits Ltd, Wipro, Adani Group, Essel Group, Vodafone, Aircel, American Express, Bharti Group, Dr Reddys, Ericsson, Escorts, Future Group, Hindustan Unilever, Nokia Solutions, Everest Group, ICICI Prudential, Maruti, Mother Diary, Nestle, PwC, Ranbaxy, Religare, VE Commercial Vehicles and several PSUs, to name a few.

Eminent speakers from India and overseas put forward their ideas and share their experiences under panel sessions/themes during the event. The key note speeches are delivered by distinguished industry leaders. Some of the speakers at our past Conclave events have been renowned leaders like Sarajit Jha of Tata Steel, Viswanathan P of Hindustan Unilever, Urs-Ulrich Katzenstein of Metro Global, Anupama Mohindra of American Express, K Ramesh of Rural Shores, Rajendra Prasad of SRF Ltd, Samir Joshipura of Sintex Industries, Raman Roy of Quatrro Global Services, Akhil Gupta of Bharti Group, Narayanan Sampath of Infosys BPO, PB Balaji of Hindustan Unilever, Vinod Aggarwal of VECV, Vandana Jogani of ICICI Bank, H Karthik of Everest Group, Kishan Jayasekera of Brandix, Sri Lanka, Pramod Bhasin of Genpact, Anil Sachdev of Grow Talent & SOIL, Umang Vohra of Dr Reddy’s Laboratories, Shantanu Ghosh of Genpact, Gilles Boutte of Volvo Eicher, Govind Sankaranarayanan of Tata Capital, Anup Vikal of Aircel, Ravi S Ramakrishnan of RvaluE Group, Rahul Bishnoi, Consultant, to name just a few.

Felicitations, Awards & Recognitions for Excellence in BPM & Shared Services

The Conclave also serves as the platform for recognizing and awarding Organizational Achievements and Professional Excellence, thus setting benchmarks, for Indian organizations to adopt BPM & Shared Services Strategy. The Felicitations, Awards and Recognitions cover the following categories:

Felicitations

The 2014 Conclave marked a new tradition of felicitating BPM Industry Leaders with Pioneering Leader Awards to honor their stellar contributions in the BPM space at the Industry level as well as at the Organizational level. 4 Industry leaders have been felicitated by the Shared Services Forum in the last two conclave events.

Awards

BPM & Shared Services in India & Subcontinent in Single or Multiple Domains: Excellence in Servicing for any of the critical Support/Service Functions such as Finance & Accounting, Human Resources, Supply Chain, Operations, Customer Life Cycle Management and Information Technology Services.

The Domains covered include FMCG, Manufacturing, Pharma, Retail, Telecom, Banking, Insurance, Automobiles and Diversified.

Effective BPM: Excellence in Delivering Business Impact through Transformation and/or by Leveraging Process Excellence & Redesign or Power of Technology in any of the Service Functions – F&A, HR, IT, Operations

Recognition

Successful Launch of Business Process Consolidation Strategy by Companies/ Institutions in India through Captive or Outsourced Shared Services . Some of the companies recognized under this category are:

For more details on SSF Excellence Awards, Recognitions and Felicitations, visit our portal www.sharedservicesforum.in or write to us at contact@sharedservicesforum.in

Volvo Eicher Commercial Vehicles Team received the Recognition for ‘Successful Launch of Shared Services Strategy in India’ at 2014 Conclave

Rajendra Prasad, received the Recognition on behalf of SRF Limited, for ‘Successful Launch of Shared Services Strategy in India’ at 2015 Conclave.

Oil & Natural Gas (ONGC) Team received the Recognition for ‘Successful Launch of Shared Services Strategy in India’ at 2013 Conclave

Cipla Ltd received Excellence Award

for ‘Shared Services in India – Single Domain’ at

the 2015 Conclave.

Reliance Industries received Excellence Award

for ‘Shared Services – Diversified Domains’

at the 2014 Conclave.

Adani Enterprises Ltd.

received Excellence Award for ‘Shared

Services – Diversified Domains’

at the 2013 Conclave

About the Organizers

Shared Services Forum (SSF)

Shared Services Forum (SSF) has been launched to progressively become the Forum of Interactive Excellence in India for BPM & Shared Services, with the strategic intent, inter alia, to include the following purposes:

BPM & Shared Services Strategy: Help spread Shared Services adoption and Business Process Management in Indian Organizations across private/public sector, large/medium/small/rural enterprises and multiple domains/ verticals

Winning Practices: Enable exchange of best/ next and winning practices from practitioners and industry leaders, and adapt global practices to apply to requirements of Indian Organizations

Community Network: Build industry network of leaders and help nurture/develop the capabilities of leaders to become successful

Awards & Recognition: Honor, recognize and promote transformative strategies for Shared Services as well as Leaders who enable such transformation

Publications: The Conclave events have also now become the platform for SSF to compile and release knowledge-sharing publications. These publications serve as a tool to innovate further, thus improving business efficacy.

SSF leverages the immense global and India BPM industry experience of RvaluE in multiple domains, across many functions and in all forms of operating models. They come with a strong association with the BPM ecosystem within India – Global Captives, Indian Corporations, Shared Services, BPO Majors, Pioneering Research & Publications, Industry Models & Standards etc., and draw upon their expertise to enable SSF to become a unique platform for enabling BPM Excellence in Global India.

All our Conclave events have media coverage through various mediums like newsletters and magazines like CFO India Magazine, and TV Channels like ZEE News, APN News, etc.

The Post Event report of last year’s conclave is available for your reference.

_______________________________________________________________________________________

Shared Services Forum

Corporate Office:

D-75, Malviya Nagar,

New Delhi – 11 00 17, India

Phone: +91-11-2667 4814/4920

E mail ID: contact@sharedservicesforum.in

www.sharedservicesform.in

Knowledge Partner