real-time business productivity for the uber-connected world - kristine lindely & luke mahon,...
DESCRIPTION
Demonstration video here: http://www.slideshare.net/dellenterprise/it35-demo-unified-communicationslync-chat-15596991 or try here: http://www.slideshare.net/secret/IEH1lRQlJzdHKCTRANSCRIPT
Confidential
Real-Time Business Productivity for the Uber-Connected World
Kristine Lindely & Luke MahonGlobal Datacenter Solutions Marketing
Confidential
The most demanding users
* Gen Y – Generation born between mid-1970’s and early 2000’s.
TODAY
Changing demographics
and they expect
that areFast, EfficientCommunications Tools
Confidential
Telework is becoming more common
22.8M2011
18.5M2010
2009
2008
2007 10M
12.2M
15.1M
One in five workers worldwide telecommute frequently, working remotely from their office or communicating by email, phone or online chats.
A global, distributed workforce
Source: Reuters Survey 2012
The number of full time + casual telecommuters grew by 22.9% annually, to 22.8 million at the end of 2011.Source: IDC
Confidential
Workplace trends
of information workers report that they use at least one self-purchased device for work
95%
45%of Millennials use social network sites at work regardless of whether their use is prohibited
the world’s mobile worker population will grow to nearly more than 1/3 of the world’s workforce by 2013
of Global 1000 enterprises will rely on external cloud computing services for at least one of their top 10 revenue-generating processes by 2015
50%
1.2 billion
Consumerization of IT Mobile and distributed
Multi-generational workforce
Rise of the cloud
of information workers report that they use at least one self-purchased device for work
95%
45%of Millennials use social network sites at work regardless of whether their use is prohibited
the world’s mobile worker population will grow to nearly more than 1/3 of the world’s workforce by 2013
1.2 billion
of Global 1000 enterprises will rely on external cloud computing services for at least one of their top 10 revenue generating processes by 2015
50%
Confidential
IT’s balancing act
Unreliable communicationsHigh travel or
communications costs
Slow access
No scalability
Security and compliance concerns
Distributed teams, partners, and customers
Devices that aren’t integrated
Explosive data growth Boost IT efficiency to meet
user timelines and demands
Do more with less – and do it faster
Confidential
There’s a lot to consider…
PSTDN
DNSservers
Mediation & AV conferencing servers
Server farmLAN switches
VoIP Gateway
SAN Switches
Campus
Internet
Lync servers
Archiving +monitoring servers
Protect data
Balance data
Deliver data
External
users
Internal users
Storage forHyper-V VM’s
& SQL db’s
Confidential
Using trusted technologies to:• Be more productive anywhere, any time• Interact with customers, teammates & information• Achieve mission success
What if you could make it all work better together?
Microsoft® Exchange
Microsoft SharePoint®
Microsoft Lync®
Confidential
On-premises and
in the cloud
Authentication
Administration
Storage
Common communications
Networking - Security - Compliance
Unified communications
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Confidential
A day in the life – Connected Workplace
Demo: day in the life
Kristine in DC and Luke in UK used real-time collaboration to build this presentation
Lego man has a great idea
Lego Man needs to share this great with colleagues, so opens up outlook window (use real images on computer) and sends out email
Confidential
Lync – communication at your fingertips
Instant Messaging, and presence
Enterprise voice and telephony
Audio, video, & Web Conferencing
Reduce costs = converged communications
Adopt quickly = ease of use
Ease deployment = interoperability & extensibility
Confidential
Dell implements our own UC solutionReal savings, real-time:
Cut web conferencing expenses by moving 22,000 meetings (monthly) in-house, decreasing external services (current usage ~250,000 mtgs/month)
Empowering employees to use Lync to resolve issues reduced helpdesk costs & downtime
Saved >$1M by eliminating a large, aging PBX and avoiding replacing voicemail appliances
Increased productivity and mobility for 12,500+ workers with a Microsoft voice solution
Solution
• PowerEdge R710, M610
• EQL storage
• MS Exchange, Lync & SharePoint 2010
• 115,000 users
Confidential
Global connectivity – worldwide broadband
Source: wikipedia
Confidential
Global connectivity – long distance calling
** Source: British Telecom
REALLY??
*18p/min =
$.24/min USD
Confidential
• “On-Demand” is expected
• Intelligent infrastructure,
smarter management,
better SLA’s
• Simplify, standardize,
automate
• IT-as-a-Service for Office
apps
• How you get there matters
Transform
Confidential
Bringing all the elements of IT togetherEngineered to be better together, by design
Dell Enterprise SolutionsServers, Storage, Networking
Services and Cloud
End-User Computing
Software
En
d-t
o-E
nd
IT S
olu
tion
s
Scala
ble
, m
id-m
ark
et
desig
n p
oin
t
Intelligent Infrastructure + Application = Optimized SLA
Confidential
Dell solutions for Unified Communications and Collaboration
Microsoft® Exchange
Email, calendar and contacts on the PC,
phone and web
Microsoft SharePoint®
Anytime, anywhere info sharing & collaboration through communities
Microsoft Lync® Voice, IM, audio, video & web conferencing in
richer, enterprise contextual format
• Integrated email, voicemail, phone, messaging, and conferencing
• Real-time document and application sharing
• A common interface for all unified communications devices
Confidential
Infrastructure building blocksTwo approaches + one great services team
• Compute, network, storage
• Software• Microsoft
integration
• Active System & vStart
• Converged blade data center
• Reference architectures
Do it yourself Pre-integratedServices• Expert global
services
• Network assessments
• Application services for Exchange, Lync & SharePoint
• Consulting & Training
Confidential
Do it yourselfIntelligent infrastructure & strong partnerships = choice & scalability
Reference Architectures
StorageEqualLogic & Compellentfor ExchangeEqualLogic plug-ins for SharePointHyper-V & MS app integration
PowerEdge ServersFlexible configs racks & blades
NetworkForce10PowerConnectSonicWall, F5
Quest tools for app performance migration, optimization
Production workloads
End-userWin8 & Delltouchscreen laptops
Remote office/branch office
access
Cost effective disaster recovery
Flexible & modular integration
Services
Confidential
Dell Active System & vStart Integrated solutions for Exchange, Lync, and SharePoint
Virtualization
Pre-integrated infrastructure w/ app blueprint
Apps
Dep
loym
en
t an
d S
up
port
Serv
ices
Mgmt
Dell vStart 50 / 100/ 200 / 1000 Active System 800 • Pre-engineered and pre-tested virtualization solution. Components:
Servers: PowerEdge
Storage: Compellent & EqualLogic
Network: Force10 & PowerConnect
• Full application integration
• Deployment & IT Support Services included
• Leverages Microsoft Hyper-V, MS System Center,
• Dell Skyhawk & Gale mgmt sw
Confidential
SharePoint on Dell vStart 100 / Hyper-V• Rapid time-to-
value for SharePoint
• High availability at all tiers of SharePoint farm
• Scalable platform that accommodates future growth easily
• Fully integrated platform - virtualized infrastructure, pre-designed, pre-validated, and pre-built using networking and storage best practices
Confidential
Dell Services & ROI Tool
Dell Unified Storage Solution for SharePoint
Reduce SQL server footprint up to
97%*
Advantages:• One unified platform for
SharePoint storage delivering block for SQL and NTFS for files
• Supports all Dell storage platforms• Interoperable with all SQL storage,
plugs and plays, no rip and replace
• Improves scalability and management of SharePoint
• Integrates with Central Administration
• No new tools or servers required• Configure once and forget• Lower overall SharePoint storage
CapEx/OpEx
Improve performance up to
35%*
Purpose-built platform using Quest
Metadata only
Fluid FS
Block
Files
*Based on Dell internal testing
Confidential
Lessons learned: Networking and Quality of Service
Networking pain points Dell’s modular networking solutions provide ways to…
Quality of Service is key
• Balance • Deliver and • Protect
• Latency• Oversubscription• Insufficient Buffers• Performance bottlenecks• Security risks
Dell can converge your communications and handle QoS
…voice and data transmissions
Confidential
A lot to consider, and Dell can simplify it
DNSservers
Mediation & AV conferencing servers
Server farm
VoIP Gateway
SAN Switches
Campus
Internet
Lync servers
Archiving +monitoring servers
External
users
Internal users
Storage forHyper-V VM’s & SQL db’s
Force10
PowerConnect -W
Force10
Force10
Protect data
Balance data
Deliver data
SonicWALL
SonicWALL
SonicWALL
Confidential
ChallengeDrive growth while reducing costs by creating a virtualized IT infrastructure to support unified communications.
Results• Major project designed and implemented
in just nine months• Improved IT performance with
approximately 46% fewer servers• IT gains platform ready for unified
communications• End-users gain access to new servers in
45 minutes with virtualization• Easier management increases IT
productivity by approximately 85%
EuropcarSouth Africa
“Working with Dell was a highly collaborative and informative process. Dell consultants worked hard to understand our environment and our challenges”
Shaun Phillips, General Manager - IT Operations and Infrastructure
Confidential
“We eliminated a difficult-to-maintain, large PBX system, which helped us cut expenses dramatically.”
Case Study | Newport City Homes
Nonprofit residential social housing agency wants to improve customer service while reducing capital and operating expenses
Challenge
Solution
Dell integrates the customer call center technology with unified communications and customer relationship management solution from Dell and Microsoft.
Benefits:
• 80% reduction in call waiting time
• £50,000 capital savings
• 20% estimated savings in licensing cost due to application integration
Watch the Video
Confidential
Comprehensive ServicesDell IT consulting services with Microsoft
• Data center planning and management
• Platform optimization and virtualization
• Data management
• Networking
• Facilities efficiency
• Client optimization
• Client mobility
• Client application management
• Education and training
• IT strategy and planning
• Business continuity and disaster recovery
• Communications and collaboration
• Application infrastructure
• Security
Data center End user Enterprise architecture
Confidential
Expertise by the numbers…
300,000+ enterprise voice users
deployed by Dell Services
#1Microsoft Lync deployment
partner world-wide 3yrs running
19languages spoken by our
Lync team
0.82%calls escalated from Dell to
Microsoft (FY12)
> 2 Million Exchange seats deployed in MS
FY2012
#1Microsoft SharePoint
partner in North America
Why partner with Dell?What does Gartner say?
• Gartner analysts state: “Dell continues the evolutionary process to become a more innovative and service-focused company as the computing market goes through a period of transformation.”
• MS Lync is the best enterprise IM solution available today
• MS lacks the e2e platform, they’re “anxious for someone to step up as a one stop shop” (enter Dell)
• Customers are taking exception to competitors coming in with UC and really pushing a full rip & replace infrastructure (as a requirement)
Dell UC & Collaboration solutions can be phased in as you need:
• Most organizations have MS exchange in-house, many with ESL including license to use Lync, it’s just not deployed yet!
• We focus on improving your business productivity, helping you leverage existing systems, skills and tools
• No need to introduce additional tools in your environment – you don’t need to change platforms
• Best practices formed from our own experience in Dell IT
• SharePoint platforms and expertise: document repository today, BI and sites tomorrow
• Interop and End-user aspects
Let’s get started
Tour the DellWorld Expo• See the Unified Solution for SharePoint in the Data
Insights neighborhood• Test drive Lync in the Solution Center neighborhood • Speak with experts in the Business Productivity
area
Get Started on your plan• Talk with your Dell team about your options• Request a whiteboard/visioning session
Visit a Dell Solution Center near you• Live solution demos and proof of concepts• Book a CIE session for your organization – learn how
to gain real-time productivity for your team!
Get more info:• www.Dell.com and www.DellTechCenter.com
Confidential
On the Dell World app
Or
Contentstyleguidelines Session Evaluation Survey
On paper• Forms in room• Turn in on the way
out
4. Select survey title
5. Simply complete the survey
3. Select Surveys
1. Select My Schedule
2. Select session to evaluate
Please help Dell meet your needsby filling out the Session Evaluation Surveys
Confidential