From: XXX, XXX

Sent: Friday, 9 October 2009 3:47 PM

To: XXXX, XXXX

Cc: XXX, XXX

Subject:RE: September 09- Transformation Perform.Reward Winner

Approved

Regards,

XXX XXX

Executive Director, Network Services | Telstra Networks & Services

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_____________________________________________

From: XXX, XXX

Sent: Friday, 9 October 2009 3:34 PM

To: XXX, XXX

Cc: XXX, XXX

Subject: September 09- Transformation Perform.Reward Winner

Hi XXX,

Can you please review and approve the amount of $500 for Transformations September

perform.reward winner.

Mark Reid- Global Network Operations\Customer Assurance\Customer Investigations VIC

In 2006, Mark Reid was nominated as the Network Services Subject Matter Expert for

Transformation single trouble ticket solution representing business requirements in wireless

customer fault management group. Mark has accepted this role with enthusiasm and has used his

significant technical and operational business knowledge from that time to ensure the business

requirements were captured in solution design & implementation. Over the last three years Mark

dedicated a lot of his time over his normal operational duties in level 3 customer assurance to

support transformation solution definition particularly in the ticketing interface between FoH Siebel

and BoH iTAM. He was constantly called upon to provide not just the business requirements but

also clarifying and highlighting the key concerns with regard to the proposed IT solution to ensure

quality and integrity of the solution.

Kind Regards,

XXX XXX

Executive Assistant to XXX XXX and XXX XXX| Network Services | Telstra Networks & Services