Re-inventing your selling, business, leadership and

customer service strategies in response to the current market.

Earn More and Learn More! Transactional Sale Features and Benefits Mediocrity Connecting with your Key Accounts Daily Activity Marketing and Advertising Conclusion- Collapsing of American

Entitlement with the American Dream

The days of showing up and taking a order are over.

No longer can you “wing” the presentation Redefine your selling strategy and become a

consultative sales champion to survive and thrive.

Focus on key targeted accounts through better qualification and discovery process. Research each customer and know their business.

Spend more time fostering stronger relationships. Do more then just ‘check-in’

Spend most of your time concentrating on your key prospects and customers.

Become keenly aware of the lifetime value of every prospect or customer.

You must reinvent your M.V.P (Most Valuable Proposition) and develop core compelling reasons which will then move OUR service from a ‘nice to have’ to a ‘need to have!’

Saying you’re the best isn’t good enough. You must focus on the cost of not making

changes/the pain of no change/keeping things the same vs. selling the warm and fuzzy benefits.

Fewer selling opportunities + increased competition = customers demanding more value for less money!!!!!!!

Leaders must transform into coaches and be more fully accountable for them and their team.

Get out of the fear based, survival driven mentality and develop a coaching culture.

Develop a 30 day tactical turnaround strategy for your under performance or your staffs.

Stop coaching the un-coachable Relinquish your role as “Chief Problem Solver” Become less tolerant of mediocrity and

underperformance in yourself and others.

Over-respond and over-communicate to the needs of your customer or prospect or risk losing them to the competition.

Many salespeople are under their desk in FEAR! Perfect opportunity to seize business.

Become more than a operations or sales person, become a valuable resource!

Trusted advisors have an easier time up selling or cross selling.

Retention is the new growth strategy. You need a fine balance between being a great hunter as well as a great farmer.

Help them reach their objectives, save money, and increase revenue. THEIR TOP GOALS!!!

Refine your daily habits and become a master of your day.

Most people are willing to do the things they want rather than the things they need to do to drive the growth of their business.

Time is your most valuable non negotiable commodity. Invest it in the right activities done the right way.

Don’t let employees hide anymore, and don’t try and hide yourself.

Hold yourself and people accountable!

More and more companies are shifting to cold calling to generate new prospects and new leads.

Cold calling is a learned skill set and strategy that needs to be developed and embraced by both operations and sales.

Operations should be constantly looking at ways to up sell and find new leads within our current clients.

Salespeople should be bringing back no less then 30 leads a week from cold calling.

The economy has taught all of us a very costly lesson. The skills, the thinking and the strategies that got us here today will not take us where we want to be tomorrow.

The last year has put more and more people and companies at this crossroads, face to face with this critical decision: adapt, innovate and change or suffer from inefficiency, stiffness, and declining profits and pay checks.

Re-inventing your selling, business, leadership and customer service

strategies in response to the current market.