re-engineering back office work processes to fuel growth
DESCRIPTION
Common back office challenges and ways to overcome themTRANSCRIPT
Re-engineering back-office work processes to fuel
growth
Yoshinori Kameyama7 Sep 2011
The Facts
Gartner:
“As much as 1-3 percent of your corporate revenues are spent on printing costs”
IDC:
“90 percent of companies can’t estimate their document costs”
“23% of helpdesk call are print related”
“As much as 1-3 percent of your corporate revenues are spent on printing costs”
“Firms that actively manage their printer fleet can save up to 30% of printing cost”
“Office workers produce on an average 10,000 pages per annum, of which 44% is avoidable and unnecessary printing”
InfoTrend/CAP Ventures:
“Typically, only 10% of the office document burdened costs relate to equipment, supplies, and service expenses. For every $1 spent on equipment, supplies, and service, another $9 is spent on other burdened costs.”
Common Back Office Challenges
Maintain Return on IT Investment
Un-Optimised Output Environment
High Print Related Cost
Lack of Accountability and
Control
Improving Productivity
Lack of Management Information for
Informed Decision
Out-Sourced Managed Document Service
TOP OBJECTIVESReduce printing & maintenance cost
Reduce staff time; Improve productivity
Control and governance
Enhanced & structured service level
Control and governance
Security compliance
Accountability
Proactive management
Streamline workflow
Sustainability
What Canon MDS Aim to Achieve
CONTROL
• Optimise fleet
• Optimised output environment
• Implement print & device
ENHANCE
• Asset & consumables management
• Proactive fleet monitoring
INNOVATE
• Usage reporting
• Performance reporting
• Regular service review and consultancy• Implement print & device
control measures
• Cost control
• SLA and support
• Change management
• Training
and consultancy
• Align device to usage trend
Accountability
Return of Investment
Optimised Environment
Reduce Cost
Management Information
Visibility
Continual Improvement
Availability
Active Management
Technology Transition
Improved Productivity
Out-Source Partnership
DOCUMENT / PRINT STRATEGY
GLOBAL CAPABILITY
BUSINESS GROWTH
Case Study: Mindtree India
Global IT SolutionGlobal IT Solution
No. 45th in The 2009 Global Outsourcing 100 by
International Association of Outsourcing Professionals
No. 1 among Most Admired Knowledge Enterprise (India
Award)
National Winner for Excellence in Corporate
Governance in India (2007 –2008)
Challenges that customer face?
Case Study: Mindtree India
CHALLENGES BEFORE CANON
Completely on network printers with minimal control
Confidentiality issues & no accountability
High printing cost with no facility for copying/scanning
Global IT Solution
Administratively taxing for procurement & device
management
Support & service levels
Confidentiality issues & no accountability
Paper wastages
Workflow and productivity
Environmental concerns
Global IT Solution
No. 45th in The 2009 Global Outsourcing 100 by
International Association of Outsourcing Professionals
No. 1 among Most Admired Knowledge Enterprise (India
Award)
National Winner for Excellence in Corporate
Governance in India (2007 –2008)
Case Study: Mindtree India
CANON’S SOLUTION & SERVICES
Global IT SolutionGlobal IT Solution
No. 45th in The 2009 Global Outsourcing 100 by
International Association of Outsourcing Professionals
No. 1 among Most Admired Knowledge Enterprise (India
Award)
National Winner for Excellence in Corporate
Governance in India (2007 –2008)
ServicesServicesProvidedProvided
• Fleet Management
• Consumables Management
• Paper Management
• On-site Convenience Care
Case Study: Mindtree India
RESULTS
Global IT Solution
SAVINGS
USD$62,000/yr
PRINTING $$
25% Reduction
HARDWARE
18% Reduction
Global IT Solution
No. 45th in The 2009 Global Outsourcing 100 by
International Association of Outsourcing Professionals
No. 1 among Most Admired Knowledge Enterprise (India
Award)
National Winner for Excellence in Corporate
Governance in India (2007 –2008)
PAPER
50% Reduction
CONFIDENTIALITY ACCOUNTABILITY
CASE STUDYCASE STUDYVIDEO
Thank You
Working towards a common win…