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Berkeley’s Experience

 LSRS vs.BenchmarkingELI | Jenn Stringer, ACIO Academic Engagement

Brenda Farmer | Owen McGrath | Nicole Sattler| Chris Washington

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Berkeley Context● Student Population: ~35,000

● Faculty: ~2000

● 218 General Assignment (GA) Classrooms

○ 25 Lecture Halls > 100 seats

○ 4 Lecture Halls > 400 seats

● 1 GA Active Learning Classroom

● 50 Web/screencast Classrooms● 13 Classrooms w/o A/V Technology

 

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Classroom Selection:

● Seminar Room (15 seats)● Small Classroom (22 seats)

● Active Learning Classroom (30 seats)

Learning Spaces Rating System

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Seminar Room (15)LSRS score: (19/33)

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Small Classroom (22)LSRS score: (19/33)

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Active Learning Classroom (30)LSRS score: (23/33)

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● Aligned with our A/V Standards!● Aligned our customer services!

● Made us think partnerships

● Made us think process

● Made us think service● Thorough

Learning Spaces Rating SystemStrengths

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● Dependencies on departments and/or SMEs

● Topics - Criterion unclear or overlap

● Ratings subjective when trying to compare to

other universities

● Too many ways to “game” the ratings● Innovation hard to quantify w/o feedback from

end-users

Learning Spaces Rating SystemChallenges

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Ensure UC Berkeley maintains the highest quality services to

support research and teaching by:

● Benchmarking Berkeley technology services with peer

institutions

● Developing a set of recommendations around future

resource realignment and investments● Fostering collaboration and a shared understanding across

domains and service areas

Research & Academic Engagement(RAE) Benchmarking

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RAE BenchmarkingDefine Research Share

Identify Peer Institutions Gather Benchmarking

Data from UniversityWebsites

Narrative Summary of

Research Findings

Define Service Areas Record Data in

Worksheets

Group Presentation &

Discussion

Assign Researchers Follow-up Phone/EmailInterviews One Page ExecutiveSummary

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● Examined Learning spaces in classrooms,

libraries and computer facilities● Benchmarked against the following criteria:

○ Program/Portfolio Management

○ Ecosystem Integration

○ Support, Training & Documentation

○ Service Maturity

RAE Benchmarking

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LSRS R E Benchmarking

Consistent tool Self-defined criterion

Internally focused Externally focused

Facility focused Service focused

Construction/Resources Strategic Planning

Lots of work Lots of work

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Recommendations for LSRS

● Create a peer network for the LSRS

● Define reports and or context for key high levelstakeholders

● Develop a better way to recognize space

characteristics e.g. age, discipline, use

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Questions/Discussion

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Field Survey

Wheeler Hall

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FieldSurvey

BarrowsHall

 ALC

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FieldSurvey

BarrowsHall

 ALC

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Field

Survey

WheelerHall

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Field

Survey

Wheeler

Hall

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