RATE AND PRODUCTGUIDE 2013

Valid from 1st January 2013

For contact details of the DHL Express office nearest to you please visit our web site at www.dhl.com.phCustomer Service Hotline: Manila +632 811 7000, Cebu +6332 341 7400 DHL

DHL Express

DHL and DHL Express are registered trademarks of

Deutsche Post AG / DHL Operations B.V. / DHL International GmbH

Valid from 1st January 2013

COUNTRY HEAD OFFICE ADDRESS:DHL Express Philippines Inc. DHL House 2306 Chino Roces AvenueKayamanan-C Makati CityPhilippines

DHL EXPRESS SERVICE POINTS IN THE PHILIPPINES:

HEADLINEHEADLINE 2. LINE

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EXPORT SERVICES

DHL EXPRESS 9:00 Page 9 Our premium delivery service by 9:00 hrs on the next possible business day is offered to the majority of business centers in Europe, Middle East, Africa, Asia and the Americas. It features proactive notification of delivery and a full money-back guarantee * for even more peace of mind. We offer this premium service for document and non-document shipments.

DHL EXPRESS 10:30 Page 11 With DHL EXPRESS 10:30, you can rely on prioritized handling to ensure your shipments are delivered on the next possible business day by 10:30, guaranteed *. And with the same convenient collection and standard cut-off times as all of our services, you have more time to prepare your urgent shipments to the USA.

DHL EXPRESS 12:00 Page 12 When it really has to be there by noon the next possible business day, our DHL EXPRESS 12:00 delivery service is available to all major business centers in Europe, USA, Middle East, Eastern Europe and Asia Pacific, with a full money-back guarantee * in the case of delay. We offer this service for document and non-document shipments.

DHL EXPRESS WORLDWIDE Page 14

Our popular pre 18:00 hrs delivery service is available when youre sending document or non-document items anywhere around the world. Reliably fast to more global destinations across a single integrated network than any other express delivery company.

IMPORT SERVICES

DHL IMPORT EXPRESS WORLDWIDE Page 17

If you regularly import spare parts, samples, finished goods or other items, DHL IMPORT EXPRESS WORLDWIDE is the solution for you. Our Import Express service involves the collection of your inbound document or non-document shipments from virtually anywhere in the world. We then send your shipment through the DHL Express network and deliver it to your specifications.

* DHL Express Terms and Conditions apply.

LEARN MOREOptional Services............................................ page 3

Surcharges....................................................... page 4

eSolutions........................................................ page 5

Customs Services............................................. page 19

EXPRESS EASY.................................................. page 20

RELIABILITY. ANY TIME.ANYWHERE. AT ANY SPEED. OPTIONAL SERVICES

Shipment Insurance

We recommend our comprehensive Shippers Interest Insurance for your valuable or personal shipments, in the unlikely event of physical damage or loss. An insurance premium based on the value of the contents can provide even greater peace of mind.

Packaging

To ensure further protection of your shipment during its transit, we recommend taking advantage of our packaging options that are available in many different shapes and sizes. Contact your local DHL Express office for details on options and availability. A DHL Express courier will deliver the packaging to make preparing your shipment even easier.

Non-Standard Pickup

If your business needs a dedicated vehicle to collect unusual shipments, or a pickup outside of normal business hours, we can arrange this for you.

Weekend Delivery

We offer a Saturday delivery service from and to key cities. Please provide the destination postcode to the Customer Service Advisor and well take care of the rest.

GOGREEN Carbon NeutralFor customers that need a reliable method to calculate their annual carbon emissions at shipment level and subsequently off-set these emissions through approved environmental programs. The whole process is verified annually by an independent body accredited by the World Bank.

Delivery Signature

When you need documented proof that your shipment has been delivered, DHL Express can provide a copy of the receivers signature or company stamp on DHL Express letterhead and either fax or send it to you, whichever is more convenient.

Shipment Preparation

Convenient, fast and reliable service for seasonal or irregular shipments that require extra resources for their preparation. DHL manages the process of waybill preparation, content selection, labeling and packaging, then sends the parcels to the designated domestic or international business addresses.

Duties & Taxes Paid

To make exporting your shipment even easier, DHL Express can arrange for the shipper or a third party to be billed for any Duties and Taxes payable at destination, rather than the recipient of the shipment being billed.

DHL Express reserves the right to charge for Optional Services, Customs Services and apply surcharges under certain conditions.

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Fuel Surcharge

A variable surcharge is applied to the weight charge of each shipment. This is derived from publically available fuel oil indices that are accessible on the DHL Express website at www.dhl.com. The charge is calibrated every month to the oil price that was current two months prior to the billing month. The Fuel Surcharge applies to domestic and international shipments.

Remote Areas

A fixed surcharge is applied when a shipment is sent to or imported from a remote location such as highlands and islands. For shipment weights over the billed weight of 70kg, a higher per kilo charge is payable. The Remote Area surcharge applies to domestic and international shipments.

International shipments: minimum of PHP1,097International per kilo: PHP22 per kilo

Over Weight Piece

A fixed surcharge is applied to any piece that exceeds the scale weight of 70kg. The Over Weight Piece surcharge applies to domestic and international shipments.

International shipments: PHP1,097

Over Sized Piece

A fixed surcharge is applied to any non-palletized piece with a single dimension in excess of 120cm, or any pallet with a base dimension in excess of 120cm. The Over Sized Piece surcharge applies to domestic and international shipments.

International shipments: PHP1,097

Dangerous Goods

A variable surcharge is applied to any shipment that contains substances or commodities that are classified as hazardous. The Dangerous Goods surcharge applies to domestic and international shipments.

Storage at Facility

A surcharge is applied to any shipment that is held at a DHL facility for longer than 7 calendar days after shipment arrival date, during which time we seek further instructions for delivery or collection from either the Shipper or Receiver. The Storage at Facility surcharge applies to domestic and international shipments.

SURCHARGES

DHL Express reserves the right to apply surcharges for services and conditions not specified in this guide.

eSOLUTIONS FOR BOOKING AND TRACKING

DHL eSolutions

DHL Express offers a choice of electronic solutions to suit even the most demanding requirements. We invest continually in our market-leading technologies to make it easier for you to send your shipments around the world. And leaving you with more time to focus on your business.

DHL Web Shipping Online

This is an online and on demand shipping tool that helpsyou prepare documents, arrange pickups, store contactdetails and track deliveries. Ideal for busy office managers,business travelers or receptionists. No special softwareinstallation or training is required.

MyDHL

Access all our feature rich online tools from one location.MyDHL provides a single sign-on access to a range of onlinetools for shipping, importing and tracking. Go to www.dhl.com/mydhl to register in a few easy steps.

DHL EasyShip

DHL EasyShip is the Windows-based shipment management tool designed for DHL Express account customers with high daily shipping volumes. It provides quick and powerful control of your daily shipment process.

DHL Integrated Solutions

Using EDI, XML or Web Services gives you the capability toincorporate DHL's online shipping capabilities into your own web site, warehouse or Customer Service application. That means faster and easier access to transit times, rates and courier bookings, with global shipment tracking available at your fingertips.

DHL Import Express Online

Our web-based service to simplify the importing process for both you and the shipper who sends to you. This free service is available 365 days a year to Import Express account holders.

DHL Web Site

Our web site at www.dhl.com.ph is your comprehensive guide to DHL Express' shipping services. You can access information on transport news, service updates or contacts. To make doing business with us even easier, the site features interactive tools such as online booking, tracking, and a volumetric weight calculator, among others.

DHL ProView

For account customers that send high volumes, DHL ProView provides automatic notifications to anyone you specify, via email or text message, whenever shipments are picked up or delivered. This allows you to monitor shipments online by account number, shipment status and much more. With DHL ProView, you're always in the kn