Rapid City

Crisis Care Center (CCC)

1st Year of OperationJanuary 31, 2011 – January 31, 2012

FUNDING PARTNERSCASH CONTRIBUTIONSREGIONAL HEALTH $1,500,000

CITY OF RAPID CITY VISION 2012 $ 500,000

JOHN T. VUCUREVICH FOUNDATION $ 500,000

SD COMMUNITY FOUNDATION $ 45,000

PIONEER BANK & TRUST AND THE

F.L. CLARKSON FAMILY FOUNDATION $ 30,000

DEANNA LIEN $ 15,000

GWENDOLYN STEARNS FOUNDATION $ 5,000

CITY OF RAPID CITY CDBG $ 5,000

$2,600,000

A RESERVE FOR SUSTAINABILITY OF THE PROGRAM HAS BEEN ESTABLISHED BY PENNINGTON COUNTY WITH THE GOAL OF $1MILLION, AS OF 2012, $750,000 HAS BEEN ALLOCATED.

FUNDING PARTNERS

IN-KIND CONTRIBUTIONS HUNDREDS OF HOURS OF STAFF TIME HAVE BEEN INVESTED IN THIS PROJECT BY OUR COLLABORATIVE PARTNERS. WE TRULY THANK YOU FOR YOUR COMITTMENT AND DEDICATION TO THE SUCCESS OF THE CRISIS CARE CENTER! THANK YOU TO RAPID CITY REGIONAL HOSPITAL FOR THE DONATION OF SPACE AT REGIONAL BEHAVIORAL HEALTH CENTER! THANK YOU TO PENNINGTON COUNTY FOR THE DONATION OF THE CLIENT MANAGER SOFTWARE!

Number and Type of CCC Staffas of January 31, 2012

Medical Director Dr. Mark Garry, MD

Clinical Director Randy Allen, CSW-PIP, QMHP

Program Manager Teri Corrigan, CSW, QMHP

QMHP’s (1 per shift) 3 Full Time, 1 Part Time

EMT’s (2 per shift) 6 Full Time, 1 Part Time, 2 PRN

Case Management 1 FTE (contracted with PCHHS)

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan

Method Client was Transported to CCC 1st Year of Operation

(Separated from Referred By)Self/Other

Other LE

PCSO

RCPD

All clients entering the CCC, receive a Medical Triage exam.

Non-billable clients were those who were in briefly and/or were not able to provide or sign billing information.

Unknown levels are those where CCC staff knew a person was drinking but the breathalyzer was malfunctioning.

RCRH BHC RCRH ER Detox Jail HSC0

20

40

60

80

100

120

140

160

180

161

89

12 7 1

Diversions are tallied based on the alternative that the referring entity would have chosen had the CCC not been available.

CCC Clients Compared to MH Holds < 24 hr Admits

01020304050607080

Jan-

10

Mar

-10

May

-10

Jul-1

0

Sep-

10

Nov

-10

Jan-

11

Mar

-11

May

-11

Jul-1

1

Sep-

11

Nov

-11

MH Holds CCC Clients

CCC Satisfaction Surveys 1st Year of Service

I get the help I want from the CCC

71%

27%

1% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

I would recommend the CCC services to others

77%

23%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

CCC Satisfaction Surveys 1st Year of Service

I feel safe & comfortable in the CCC

78%

21%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

Staff is friendly, courtesous and respectful

84%

16%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

CCC Satisfaction Surveys 1st Year of Service

I received help with my symptoms/crisis

67%

31%

2% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

I believe staff understand my needs

71%

28%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

CCC Satisfaction Surveys 1st Year of Service

I like the services I receive here

76%

24%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

Staff here believes I can grow, change and recover

76%

24%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

CCC Satisfaction Surveys 1st Year of Service

I feel comfortable asking questions about my

treatment and medications

72%

27%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

Staff encourages me to take charge of how I live

my life

71%

28%

1% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

CCC Satisfaction Surveys 1st Year of Service

Staff respects my wishes of who is and is not given

information about my treatment

78%

22%

0% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

I was given a proper referral for further treatment if needed

78%

20%

1% 0%0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

VeryMuchAgree

Agree Disagree VeryMuch

Disagree

Rapid City Crisis Care Center

Emerging Trends

Number of Clients at CCC

Average Monthly Census for admissions into the CCC over the last 6 months (Aug – Jan) = 56.6/month

Average Monthly Census for admissions into the CCC over the first 3 months (Feb – Apr) = 73.0/month

An increase of 28%

Case Management Services

Average number of clients referred to case management for the last 6 months (Aug – Jan) = 15.0/month

Average number of clients referred to case management for the first 3 months (Feb – Apr) = 38.3/month

An increase of 150%

CIT Trained Officers Responding

Average number of referrals to CCC from CIT trained officers for the last 6 months (Aug – Jan) = 8.0/month

Average number of referrals to CCC from CIT trained officers for the first 3 months (Feb – Apr) = 10.7/month

An increase of 33%

Diversions in first 3 months(Feb – Apr)

Jail diversion = 1

Detox diversions = 6

Emergency Department diversions = 64

Behavioral Health diversions = 124