PowerPoint Presentation

[Name]

[Title or Group]

RAP as a Service

My name is _______, I am here to talk about a breakthrough online experience called Rap as a Service.Before we get into the detail lets talk review the value prop of the Risk assessment programs and our opportunity with Rap as a service.

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How much does 1 hour cost

when your systems are down?

$189,000 COST OF DOWNTIME DURING CRITICAL SITUATION

Critical Situations cost our customers hundreds of thousands of dollars for every hour they are down.

With the Current Risk Assessment Program knows as RAP, our customers have come to love the tools, knowledge transfer and other Activities that make up the Service.

The true benefit is that customers who buy RAPS for their products encounter a 50% reduction in Critical Situations

Saving them time and money and increasing satisfaction with Microsoft Products

Background: How much does 1 hour of downtown cost your organization? According to a study we did across a wide number of enterprises, the average is $189K per hour!Critical Situations are very costly to enterprises (due to loss of productivity)Best way to save on this cost is to prevent critical situations through risk assessment and planning

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Microsoft Risk Assessment ProgramsDISCOVER | LEARN | IMPROVE

Which is why Microsofts Risk Assessment Programs have been one of the most sought-after services delivered by premier field engineering.

Over the last decade, The RAP Program has Helped some of the biggest companies in the world to Discover, learn and improve so they can eliminate Critsits in their environments and get the most our of their investment in Microsoft technology. However, today we are only reaching 1 in 4 customers with our RAPS.

Our challenge was to build a solution to reach all of our customers while driving the same great outcomes like critsit reduction.

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Introducing

as a ServiceRAP

Introducing RAP as a Service the most cutting-edge, online risk assessment for our customers.

Powered by the latest Cloud Microsoft Technologies, it takes RAP to a whole new level

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The most convenient and effective wayfor customers to assess and mitigate risks. Secure & Private | Comprehensive | Ongoing

RAP as a Service is the most convenient and effective way for customers to assess and mitigate risks. Its not only secure and private, but is comprehensive just like the current Rap service and now it no longer a one time event, but an ongoing experience for our customers.

Transition to next slide: To illustrate the big change RAP as a Service represents, let me make a quick analogy5

Remember when this was your only option for banking?

Remember a time (not too long ago) when banking meant you had to go to the bank. Wait in long linesClosed on evenings, weekends, and holidaysLong transaction times

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Online BankingSecure transactionsAnytime convenienceInstant accessBank support when neededLower feesThen came

Then came online banking and it changed everything!

I can now access my account anywhere, anytime in a secure manner. 7

RAP as a Service is as Revolutionary as Online BankingWorld Class Security and Privacy Convenient, Streamlined, flexible engagementComprehensive Assessment Access to Microsoft accredited EngineerOngoing subscription

RAP as a Service can have the same revolutionary effect that Online Banking had

This cloud-powered service is: Secure and Privacy by design, we have teamed heavily with our partners in Trustworthy Computing & Engineer Excellence to ensure that we are protecting our customers data. The RAP a Service process is not only convenient, but also streamlined and flexible to make it EASY for our customers With RAP as a Service we still have the same comprehensive IP that covers People, Process and Technology delivered bya Microsoft Accredited engineer that analyzes the results and perform knowledge transfer on the findings with the customer. Finally we have transformed what was a one time event into a subscription based service for our customers.

This is no longer a one time event Customers subscribe to the service to get updates and re-assess at any time

Assessment results available online; Reassess anytimeAccess to Microsoft accredited engineerStreamlined, flexible engagement to minimize impact on your IT staffWorld-class security to keep transfers private and protectedLong-term, persistent value

And as with many online banks and investment sites todayRAP as a Service provides not only data but insight. It gets smart about the customers environment and provides increasingly useful information. 8

RAP as a ServiceSubmit

Collect

View

Advise

Persist

Lets take a closer look at thedifferent phases of the engagement.

Youll notice that, at a high level, it follows the same basic flow as the Classic RAP we have today, where we collect and submit data and then review and advise the customer on best practices and remediation planning.

Well quickly talk about each phase and the key changes weve implemented that make RAP as a Service a breakthrough online experience.. 9

RAP as a ServiceSubmit

Collect

View

Advise

Persist

Private & ConvenientCollecting data remotely allows the customer to maintain the utmost privacy and run the assessment on their schedule

COLLECTCustomer enroll, download our client and collect the information. They can do it on their schedule at their convenience We Heavily re-engineered all code to streamline this process and brought in experts on user research and design so that the customer can easily do it themselves. .10

RAP as a ServiceSubmit

Collect

View

Advise

Persist

Off the Laptop & into the CloudSubmitting data directly to the cloud enables a truly secure submission.

SUBMITCustomers can submit directly to the cloud where we store the information collected in their own private and secure database. This eliminates the risk of we had before with engineers transporting customer data on their laptopsNo longer do we have to have our engineers keep this information on their laptops 11

RAP as a ServiceSubmit

Collect

View

Advise

Persist

Instant ResultsCustomer has immediate access to their results based on our RAP expert system based analysis.

VIEW (View Instant Results)With RAP as a Service, customers have immediate access to their results no more waiting hours or even days for results to be made available.Customers now have instant access to the results via our online portal. This gives them time to comprehend the results on their schedule , share it with their peers, and have a more meaningful conversation with our accredited engineers.

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RAP as a ServiceSubmit

Collect

View

Advise

Persist

Delivering the core of the RAP valueOur industry experts review the RAP findings, provide recommendations and build an optimization plan with you

ADVISEAll thenew features that weve discussed so far make the assessment experience revolutionary.

I want to underscore the fact that the core value of the assessment has been and remains the Microsoft engineer who is reviewing the results, providing customized advice, and transferring that knowledge to the customer.

With RAP as a Service, customers continue to have access to our industry experts that review RAP findings, provide recommendations and build an optimization plan with the customer. 13

RAP as a ServiceSubmit

Collect

View

Advise

Persist

Breakthrough follow on Experience Customers can re-assess to track progress, get updates to the IP/platform and interact with an exclusive community .

PERSISTThe Classic RAP Service was a one time event with a limited on ongoing experience.. Now customers can benefit from the value of the RAP throughout the lifetime of their subscription.

Our customers can re-assess at any time, re-generate the reports, get updated IP and enhancements to the platform. And if they ever have issues using service, they now have the ability to get support on an ongoing basis.

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For more Information http://services.premier.microsoft.com

I would like to thank you for your time today..

For more information please goto http://RAAS which has a copy of this deck, faqs, and a datasheet and roadpa,s

You can also see the landing page at services.premier.microsoft.com 15

2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7/9/2012 2:34 PM16 2010 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.