ramp a4 brochure online tables only
TRANSCRIPT
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RAMP is a framework and programme designed
to help organisations operate online interactiveservices more responsibly and safely with thewellbeing of their users in mind.
RAMP AREAS
What are the risks toan end user and aprovider associated withthe well-being of users of interactiveservices?
What safeguards can be put in place toensure confidence about the service?
What safety measures, system andprocesses are needed to make thishappen?
OrganisationalData Protection
End-user Privacy and Safety
Informed Consent
Moderation and Reporting Pathways
Content risks
Contact risks
Conduct risks
Commercial risks
CATEGORIES
OF RISK
Terminate
Tolerate
Treat
Transfer
RAMP
ACTIONS
Risk Awareness and
Management Programme
RAMP
QUESTIONS
DRIVERS
BENEFITS
GETTING STARTED
WITH NEEDS
ANALYSIS
ONLINE SERVICE
TYPES
A guide to the provision of safe and secure mental health
and social support services online. A RAMP Initiative.
DELIVERING MENTAL
WELL-BEING SERVICES ONLINE
Increases in internet useand health related search
Proliferation of unregulated
unreliable/dangerous advice websites Patient desire for discretion and
anonymity
Government encouragement to use digital
Cost savings from online delivery of care
Increased accessibility
De-Stigmatisation
Choice
Dilution of risk
Meets strategic goals of theDepartment of Health
Define the purpose of your onlinepresence and interaction, e.g.
- signposting, informationprovision, awareness/fundraising, counselling, communitybuilding
Online channel selection/mix
Staff training
Knowledge, answers and advice
Peer to peer mentoring
Online Computerised CognitiveBehavioural Therapy
Counselling/psychologicalintervention
SPONSORS
www.fbk.m/mpgud [email protected]
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
content
Bh f
ndny
Unuhsd us/
shng f psn
nfmn nudng
nn nfmn
a pn f ny, s uss
shud b nfmd f hfwng:
th umsns und
whh h ms
ndny
th py py shud
nd wh nfmn s
d bu uss nd
hw hs nfmn w b
sd, usd nd shd
th tms f S /
Hus rus shud ndwh nsus bh
f pb bhu nd
h umsns und
whh psn nfmn
w b shd wh w
nfmn gns
Uss shud b pdd
wh nfmn bu h
fwng:
Hw d nn
Hw kp nn p
Hw p nsns f
gd msus f psn
nfmn
Uss shud b nfmd n
my mnn f d bh
us
cndu sk ssssmn
usng h rsk awnss ndMngmn Pgmm; h
ndngs shud b sgnd ff
by h sn mngmn
m
rgs wh h infmn
cmmssn f qud
Dp smn
f us spnsbs n
n nn dy f
ss
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ensu h d n ns
wh uss nfmn
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pps nd USB sks
nypd
adh guns wh
sp d nn
Pd uss wh py
py n n ssb fmh nns nfmn
n d hndng nd us
Mk psns f nn
nfmn b d
su mhds n n wh
ndusy sndds15
cndu gu d
pn quy ssun
hks nd dun
pgmms wh sff
tb 1.0: D Pn rsk awnss nd Mngmn Pgmm mng ky sks n n cnn
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
contat
inppp d
fm unqudw-bng pds
Uss nd b nfmd
nd ssud buh quns nd
xpn f h w-bng
pds sff hy
ky nun nn
Uss shud b nfmd
bu h nu nd xn
f h n, s h
hy n mk n nfmd
dsn whh ngg
wh h s
Dp umn ps
nd pdus
c dd jb
dspns
ensu ppp nng,
mnng nd quy
ssun mhnsms n
pn
Pd nfmn f uss
n n ssb fm bu
h quns f sff hy
w nun
Pd p-u pdus f
uss
lk f psss
ddss nns
dng ss f
ndn n h
s mngs uss
Uss nd b pdd
wh mns p
gd nppp
n fm pfssns
nd/ h uss
Uss nd b ssud
h h nns w b
mngd ffy nd
xpdusy
ensu h h s sysm
mnng nd un
f h us sps f h
nn s, mxmz
h pbby h mnmum
sndds f quy bng
dhd
ensu h h png
pdus n p s huss n sy p gd
msndu by sff nd h
uss
insu ff mpns
hndng nd nsgn
pdus, whh subj
quy ssun ss
ls wh n w
nfmn gns
tb 1.1: D Pn rsk awnss nd Mngmn Pgmm mng ky sks n n cn
15hp://www.busnssnk.g.uk/bdg/n/y?pid=1073920405
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
condut
Fu sp us
ndny nd uswshs f psn
d
Uss nd sff nd f
ndn h h d wb hndd ndny
nd usd pppy nd
undsnd hw h d
w b usd
c D Pn Py
nd pdus wh sp h us f nd sg f bh
uss nd sffs psn
nfmn
c d kpng nd
supsn f pns
infmn f uss n
d hndng nd us n n
ssb fm
commere
Unuhsd bh f
ndny
Uss nd b nfmd
xpy hw nfmn
h hy suppy w b
usd nd whh ny
m h nfmn my
b shd sd hd
py (.g. dss,
shs, nsun
mpns)
Us f d py nd
pdus wh
bunds f us h mus
b dhd
infmn f uss n us f
d n n ssb fm
Uss shud b b
p-u f p f mkng
mssgs
Uss shud b pdd wh
mns p bhs f
ndny
tb 1.2: D Pn rsk awnss nd Mngmn Pgmm mng ky sks n n cndu nd cmm
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2. iForMeD coSet
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
con
tent
Us fng
undsnd h sks(nd bns) ps
h sks nd bns
f ssng h
s
Psn f nd g
ppp nfmn h gsn sg f
ssng s
Pd FaQs nd Hp
pgs f uss ss
ny m
Psn uss wh sfy
mssgs bu sks nd
bns dung us f h
s
cpu nsn hugh
usd mhds k bxp us bng b
pd wh s
Mk ds f bh h sk nd
bns ssd wh us fh s n wy h uss
n sy ss, undsnd nd
mk n nfmd dsn n
Dp nsn py sub
nd ppp f mn w-
bng pds sp g
udn(s)
Pu n p sysms nsu
h nsn s sugh nd
gn p pdng ss
h hpu/sf-hpnnmn
Und g us
ssng s
wh h by g
nfmd nsn
ag ns nd wnngs
gud gns wng
undg uss ss
du nn
cnsn pss nng
pn/gudn
(f ppp)
H n p sysms gh
g d n uss hp dnfy
hs undg
Dp n und g nsn
py nd ssd pdus
infmn f und g uss
nd h pns/gudn
n n ssb nd sy undsnd fm
tb 2.0: infmd cnsn: rsk awnss nd Mngmn Pgmm mng ky sks n n cnn
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
con
tat
Us/sff fng
fw h us buh xn f nsn
us s, sung
n bunds bwn
uss nd/ uss nd
sff bng bhd
Dp, mpmn
nd u nnggm nd du sff
bu gd ps nd
pdus
rguy mn hw
ps nd pdus
mpmnd
cndu sp hks f us
nd sff y
impmn bus nd
ff fw-up f ny
ndn nd/ n msssuns
Dp, mpmn nd
u mphnsdun nd nng
gmn f sff suppmn
wh nng mnu/sff
hndbk
ensu h sff dh
cd f cndu h hs bn
dsgnd h us
f h mn w-bng
gnsn
H s f Hus
rus f uss h s hpms f pb nd
unpb bhus nd
nsu h hs nfd
by sff
rs h gh k n
gns uss/sff wh msus
h s
tb 2.1: infmd cnsn: rsk awnss nd Mngmn Pgmm mng ky sks n n cn
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
condut
S pd
xds bundsf ss nsnd
whh pus uss
sk f hm
c s f nsn f
dffn sps f hs
c nfmn f uss
w hm mk
nfmd hs
Dp, mpmn nd
u mphnsdun nd nng gmn
f sff suppmnd wh
nng mnu/sff
hndbk
ensu h sff dh
cd f cndu h hs bn
dsgnd h us
f h mn w-bng
gnsn
H s f Hus
rus f uss h s hpms f pb nd
unpb bhus nd
nsu h hs nfd
by sff
rs h gh k n
gns uss/sff wh msus
h s
commere
rsk us f h
gnsns pdng
psn ds nd/ usg ds f
mm gn
whu h xpss
pmssn f h us
dn f bh f
n-hus us n shng
us nfmn
Ps nd pdus h
ddss h us f nfmn
c us nfmn bu
h xn f h nsn hy
g whn ny sgnng
up h s
tb 2.2: infmd cnsn: rsk awnss nd Mngmn Pgmm mng ky sks n n cndu nd cmm
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3. Privac aD SaFet
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isks what are the
key risks to be
addressed?
what safeguards i users need to be
ondent that risks are itigated to an
aeptabe ee?
what systes and proesses
are required to ake this
happen?
content
rsk f uss
psn/sns
nfmnbmng xpsd
n unnndd
udn hugh
h wn ns,
hs f h uss
sff.
Dssu nd/
xpsu f psn
sns nfmn
my su n dsnsquns
nn dssmnd
nn.
if pdng n
nnymus s
nsd h
fmnnd
sks.
Pds nd bud n ng f
py sng nd pd nd
ssb suppng nfmn.ths sus w nug uss
mk nfmd dsns bu h
nfmn hy ps nn.
onn mn w-bng s
pds png ddd
s shud nsu h uss
psn nd sns nfmn s
n shb.
Uss nd sff shud b pdd
wh gudn bu h
phbn f h us n h pubdmn f psn nd sns
nfmn bu h pp
gnd n n nn w-bng
nx.
on s psns, sfy
mssgng nd msus (g, p-
md, ps-md mmns)
shud b pu n p nsu
h uss d n dss psn/
sns nfmn.
in h n f dssu,
ps nd pdus : hndngdssus nds b dpd.
Sff shud b qud wk
whn gudn h ps
us nnymy nd pds f
sysms nd psss p
us wh s sk f bng dnd.
Uss nd sff shud b pdd
wh gudn bu h
phbn f h us n h pub
dmn f psn nd sns
nfmn bu h ppgnd n n nn w-bng
nx.
adh inn sfy
d gd p
gudns dpd by hinn ndusy dsgnd
nhn h sfy f
uss.
Dp, mpmn nd
u h fy f
py sngs nd py
nd sfy d ps
nd pdus.
Pd uss wh sy
undsnd sfy nd
py gudn. S fdbk fm
uss bu h s f
ssfn wh py nd
sfy sngs.
ensu png sysms
n p nd spnd
ps f msus
nppp dssu
f psn sns
nfmn.
Dp nng ndgudns f sff
nsu nssn sf
ps.
Dspny sysm n
p n h n h sff
bh gudns.
Pubshd us f us f
h s.
Sysms f wng
nn nd ng
nppp nn.
tb 3.0: Py nd Sfy: rsk awnss nd Mngmn Pgmm mng ky sks n n cnn
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isks what are the key risks
to be addressed?
what safeguards i users
need to be ondent that
risks are itigated to an
aeptabe ee?
what systes and proesses are
required to ake this happen?
contat
rsk f yb-skng
nd nn snnd hssmn
Uss shud h ss
sy us s pny nppp n
by ndu fm nh
us
Ps nd pdus n
p d wh psf gd yb-skng,
buyng, hssmn,
dfmn nd nn
sn.
condut
Fu sp/
p psn
dny nd
nfmn psd by
h uss
Uss shud b ndn
n hus us f h s
n h pn f h
psn nfmn nd
h f h uss.
agd hus us
du h sk f bh f
ndny suppd by
n n dun m f
uss nd sff.
commere
cmm msus
f h nfmn
bnd by pds
Uss shud b md
w - hugh py
py nd h mns
- f h xn whh
nfmn hy p n
h s w b shd f
mm pupss nd
usd by h pd hd
ps f mk sh.
Us f nfmn py nd
pdus ng bh
nn nd xn us f
d ghd bu uss by
h pd.
op-u mkng pns g
uss h h f whh
n sp ffs
phn sns s
su f gsng us h
nn mmuny.
tb 3.1: Py nd Sfy: rsk awnss nd Mngmn Pgmm mng ky sks n n cn, cndu
nd cmm
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4. MoDeratio
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isks what are the
key risks to be
addressed?
what safeguards i users need to be
ondent that risks are itigated to an
aeptabe ee?
what systes and proesses
are required to ake this
happen?
content
rsk f uss
psn/sns
nfmnbmng xpsd
n unnndd
udn
cy gdng:
th tms f S f h pdnd
Wh nsus pn g
bh f h ms f S
exp tms f S
whh s bunds
f spnsbs ndxpy dn h gups
f psns f whh h
s hs duy f
if n wn ds
f hw hs ps f h
s s pdd why n
nnymsd fm
oe: i s mporan o noe he
general prnple ha an aon ha
s llegal f ommed ofne s also
llegal f s ommed hrough an
nerave serve. ths apples o
ssues suh as dsrbung llegal
maeral. clear reporng mehansms
and poles for handlng repors are
essenal.
contat
Hmfu bhu
.g. hssmn
gmng
inng smn
mm n ffn
h pd
wbs
Fud nd dny
hf
c us hus us
eff png nd nsgn
sysms f gd bhs f
hus us
edn h hngs h ud
s su f nsgn
Smp mhnsm f
uss p ndns
indn png nd
nsgn psss
tb 4.0: Mdn nd png phwys: rsk awnss nd Mngmn Pgmm mng ky sks n n
cnn nd cn
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isks what are the
key risks to be
addressed?
what safeguards i users need to be
ondent that risks are itigated to an
aeptabe ee?
what systes and proesses
are required to ake this
happen?
condut
rsk f hm
unb uss
eff sfgudng pnps
uphd by pd n wy h s
sb us
Sfgudng Ps nd
Pdus f hdn nd
unb dus
agd ff png
mhnsms wh .g.
p, s ss, h
suy gns
insgn pdus f
ndns
lnks wbs h
ppd gns h n
ff supp nddu
uss xpnng
dfus
commere
Hm usd dy
ndy
us fm xpsu
dsng n h
s
lmd sf suppd dsng if mm dsng
s pp n h
s, dhn h
adsng Sndds caP
d s ssn.
cndu sk ssssmn
sn h
ffnss f dsngnu nd bs
nhn h w-bng f
h us
tb 4.1: Mdn nd png phwys: rsk awnss nd Mngmn Pgmm mng ky sks n n
cndu nd cmm