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Xerox ServicesLaura RamosVP, US Industry MarketingXerox Document OutsourcingFebruary 2, 2011

© 2010 Xerox Corporation. All rights reserved. Xerox ｮ , Xerox and design ｮ and Ready For Real Business are trademarks of Xerox Corporation in the United States and/or other countries.

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Who we are

With sales of $22 billion, Xerox is the world’s largest enterprise for business process and document management

• Employees: 130,000 worldwide

• History: Founded in 1906; renamed Xerox in 1958; acquired Affiliated Computer Services (ACS) in 2010

• Headquarters: Norwalk, CT

• Chairman and CEO: Ursula M. Burns“We operate our businesses in ways through which economies grow, societies benefit and the environment is protected. Some call it the triple bottom line. We call it the best thing for our business success.”

Ursula M. Burns, Chairman and CEO

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Document Technology and Services

What we do for our services clients

Business ProcessOutsourcing

IT Outsourcing

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Document outsourcing

• Save up to 30% by optimizing use of document systems

• Simplify forms processing and records management

• Manage in-house print operations

• Shorten time-to-market for technical publications

• Make information easier to manage and find through digital imaging, archiving and indexing

• Generate a better demand through personalized, multi-channel marketing communications

Gartner’s Magic Quadrant ranks Xerox on top for MPS offerings and delivery.

Source: Gartner, Inc.: Magic Quadrant for Managed Print Services, Worldwide by Ken Weilerstein et al, August 21, 2009

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Lean Six Sigma: the way we work

• Quality and efficiency-driven approach to operations

• Lean Six Sigma trained Xerox professionals deliver millions of dollars in savings annually

• Improves work processes through fact-based, disciplined decision-making and measurable outcomes

• Creates growth opportunities while improving productivity

Aliant, a leading U.S. telecom provider, used Xerox’s Lean Six Sigma to improve its billing process resulting in a 30 percent reduction in customer billing inquiries.

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Environmental sustainability

Sustainability is not a cost of doing business -- it is a way of doing business.

Our responsibility to the environment focuses on:

• Climate protection• Preserving biodiversity and the

world’s forests• Preserving clean air and water• Preventing and managing

waste

We became the first technology company to be named a Performance Track Corporate Leader by the U.S.Environmental Protection Agency — one of only five companies named an EPA Corporate Leader.

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Our core values

• We succeed through satisfied customers.

• We deliver quality and excellence in all we do.

• We require premium return on assets.

• We use technology to develop market leadership.

• We value our employees.

• We behave responsibly as a corporate citizen.

Xerox’s high ratings for solid citizenshipearned us listings on the FTSE4Good Index Series and on the Dow Jones Sustainability North America Index.