raising awareness and embedding feedback
TRANSCRIPT
Raising awareness and embedding feedbackRAISING
AWARENESS AND EMBEDDING PATIENTFEEDBACK
ONLINE ENGAGEMENT
• Latest stories widget• Story telling widget• Comments section on surveys• Email signatures• Twitter/Facebook
OFFLINE ENGAGEMENT
• Display feedback (and responses!) in waiting rooms
• Ask staff to discuss with patients• Add Patient Opinion info to all appointment
letters and other correspondence• FT newsletters or press releases• Be creative…
SHARING FEEDBACK ACROSS YOUR ORGANISATION
• Team newsletters• Team meetings• Intranet• Board reports• Alerts• Share out responding
FINALLY…ENLIST HELP
• Front line staff• Local carer groups• Volunteers• Health Watch• Foundation Trust members
