Resume

Name: Rahul ChoudharyAddress: Flat 301 Poorva Residency Wing-F, Opposite Challenger public school Near Lotus Hospital

Career objective:

Work with commitment and passion in an organization focused on excellence. Seeking a position of Professional in the field of IT where fresh talent will add value to operations and utilize my skills and abilities.

Technical skillsOperating Systems : WINDOWS XP/2000, UNIX.Tools/Applications : Single.eView, Remedy, Putty, TOAD, Control-M, WinScp, Tectia, Web logicDatabase : Oracle, Sql ServerTechnical Skills : Linux, UNIX, SQL, PL/SQL.

Skills and strength:

Experience in Oracle. SQL and PL/SQL exposure to database tools like TOAD. Understanding and Knowledge of software engineering processes and tools such as

Clarify, WinScp, Putty. Functional experience in Windows And UNIX Server, and Clarity along with

Database, Patching, Gap Closer Activity, Database Migration Activities. Managing the SLA of Application and Escalation of issues. Quick learner and enthusiasm for new technologies. Expertise in understanding and analysis of the client requirement. Good convincing skills with client interaction. Managing the COB process, EOD, SOD and Batch processing.

Work experience:

Overall 5 years’ Experience in IT.Currently Working At Cognizant Technology Solution as Technical Lead.Worked with Tech Mahindra LTD as Software Engineer.Worked with ICICI Bank (ANB GLOBAL SOLUTION) as S/W Consultant in Production Support.Worked with Reliance Communication as Technical Support Engineer.

Educational Qualification:

B.E (computer science) with 67 %( Aggregate) from RGTU University Bhopal. 12th with 72% from MP Board. 10th with 78% from MP Board.

Current Role and Responsibility (Cognizant) :1. Currently working as analyst for credit-Suisse for product Temenos (T24), Collection,

FATCA, CFS(Customer Fraud System),BANCA, SWIFT.2. Involved the different team to understand the requirements for resolving the issues.3. Providing and explaining the requirements with technical and different teams to make sure

they understand the same.4. Working as Private Banking, Investment Banking and card domain meanwhile have

to collect the requirements from users monitor the batch jobs in Control-m if the jobs are failed then we need to investigate the logs under the SLA of Incident with respective teams.

5. Performing the daily COB activity for closing the business in out of business hours.6. Technical Application support specialist to interface with client service desk,

Provide analysis and understand issues to provide solutions / resolutions in a timely Manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other major Private Banking applications.

7. To interact with the customer and gather the requirements required from the clients. These also include suggesting solutions and getting business approval on the same.

8. Maintaining various documents like requirement document, project charter, release plan, im-plementation plan etc.

Roles and Responsibility in Tech Mahindra:1. Worked with Applications UK Single.eView, ROI Single.eView (for

Ireland), Collections, Payments, CFS (Counter fraud management), and Interconnect.

2. Scheduling and monitoring the Bill Cycles Daily.3. Managing the Payment Due date in Single.eView as per client re-

quirement4. Involved in Deployments Activity after taking the Approvals of all

stake Holders. Analyze the issue based on the priority of high, medium and low under SLA of the incidents.

5 Involved the Incident Management Team if any high priority issue oc-curs and has to follow up with IM for reduces impact of issue.

6 To involve multiple teams and explain them the scope of their work and get their sizing.

7 Interaction between the client and the development/testing team after analyz-ing the issues and with priority to assign them.

8 Creating and maintaining the use case documents for the requirements.

Roles and Responsibility in ICICI Bank:-1. To Provide the L2 Operation Support for Finacle Trade Factory, Gover-

nance, Fraud Management system, Omni flow, Omicapture, RTGS, NEFT, I –view, ISENSE.

2. In the trade factory to handle the all trade related problem, and Dc governance we can raise the change request for changes in the application.

3. Database indexing, backup of database, open the finical port in Corporate Info pool open the current account for corporate offices,

4. To resolve issue of transaction with high priority and involved different teams with making their requirements as per issues occurs.

5. Gathering the requirements from client to resolving the issue.6. Involved to Change management team for getting the approval from

all stakeholder for any changes in application.7. Involved in Database & Product Support in the all applications.

Interact with Global users, Checks the error logs while the application issue occurs.

8. Involved the SAN and storage team while space issues occurred in servers and after resolution get the RCA for reduce the efficiency of issues occurring.

9. Schedule and following up the Backup Activity with the netback up teams. If the application down then we start the first level trouble shoot then start the respectively Services.

10. Exporting and importing data from database. Write SQL scripts as per client requirement and involved the change management team and deployment team for further deployments in servers.

Roles and Responsibility in Reliance Communication Ltd.

1. Worked with application I-care, clarify and ICCM (integrated credit control management) with L2 support to the customers.

2. Worked on incidents, services request, change request under the SLA.3. Involved to resolve the CAF posting Issue Relating to postpaid and prepaid Cards.4. Can- Ban Mismatch in Billing for investigating in application and database error

logs.5. Involved in Restoration Issues comes to restore the MDN which is deactivated.6. Involved in Payment Issue i.e. Payment is not reflected in ICCM, to resolve the

payment issue investigate the error logs and involved the different teams.7. Involved the Credit exceeds issues credit limit exceed but MDN is active, MDN

does not exist, ID Termination issue, Service Level Blank/Mismatch, Bill status and escalated to Billing.

8. MACD (Move, Add, Change Delete) problem resolution through various Systems, Analyze & Monitoring of Web Logic Logs.9. Get the requirement related to Customer service activation, number change,

service cancellation, Suspension, resumption etc in billing system.10. Monitoring the tasks and jobs in control-m, updating exiting customer profile as

per customer request.11. Handling the payment related issues, like payment not updated, payment mode,

billing status.

Roles for Bulk Handler Support:

1. BHS project is totally related to the DND services, monitoring files related to the DND.

2. Relaying the files in our different Servers, and also using and FTP to relaying the files. Here we are relaying the DND files in our different instance. Instance is virtual tunnel which contains the automated scripts for passing or processed the files. In virtual tunnel different types of directories are created which is Inbox, Temp, Processed, Rejected, Log, Config, Ack. We have total 24 Instance for sending the files. From Instance file comes to the Inbox after that it comes Process and here Process is directly connected to our DND database. When file comes to the Process then it verifies each and every numbers inside the file whether it’s DND or not. If number found in DND database then file goes to Rejected Directory.

3. To handle the project on Bulksms, Basically pushing the Bulk messages on reliance Bulk handlers through PUTTY (based on UNIX).Troubleshooting On UCC complaints to handle the DND process.

Contact Details: Email ID : rchoudhary1187@gmail.com Mobile No: +91 9867780181

Permanent Address: S/o Ummed kumar Choudhary Opposite jain hospital mahule hardware Gali ward no-32 Balaghat (MP) India.