quick reference guide - channel futures · service manager complete service management bundle,...

Quick Reference GuideInternal/Partner Use Only | v.2019.1, 10-January-2019

2 | Internal/Partner Use Only

Quick Reference Guide

Internal/Partner Use Only

This document is provided strictly as a guide. No guarantees can be provided or expected. This document contains the confidential information and/or proprietary property of Ivanti, Inc. and its affiliates (referred to collectively as “Ivanti”), and may not be disclosed or copied without prior written consent of Ivanti.

Ivanti retains the right to make changes to this document or related product specifications and descriptions, at any time, without notice. Ivanti makes no warranty for the use of this document and assumes no responsibility for any errors that can appear in the document nor does it make a commitment to update the information contained herein. For the most current product information, please visit www.ivanti.com.

© 2019, Ivanti. All rights reserved. IVI-2076 01/19 RC/BB/DH/DL

ContentsWelcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Ivanti – The Power of Unified IT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Unified Endpoint Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

IT Asset Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

IT Service Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Identity Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Reporting and Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Ivanti Naming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16


Internal/Partner Use Only | 1

Welcome

Using the GuideThis guide introduces you to the basic information and language you need to know when discussing Ivanti® solutions with potential customers. Use this guide to become more familiar with Ivanti offerings, learn the main messaging for each product, and fine-tune your own sales pitch.

The goal of this guide isn’t for you to memorize facts and functions—it’s a tool to help you become comfortable discussing Ivanti solutions. Tailor each message to be meaningful and uncover pain points.

You can use this guide to:�� Learn about the company message

�� Tailor your messaging and conversations

�� Sell a broader solution

�� Get up-to-speed as a New Hire

�� Prepare for meetings and discuss Ivanti solutions naturally with confidence


Ivanti – The Power of Unified IT

Who We AreShort: Ivanti is a software company that helps companies to unify their IT by bridging security, service management, and IT operations to automate and secure the digital workplace.

Long: Ivanti helps organizations reduce risks and costs associated with managing their IT environment and supporting the business and end users. We discover IT assets on-premises and in the cloud, and improve IT service delivery by helping organizations unify security, service management, and IT operations with shared data, processes, and automation.

What We DoOur approach combines integration, automation, and improved data sharing to dismantle the siloed structure and behaviors of many IT organizations.

Key challenges we address include:

�� Enabling workers to become more productive without sacrificing security

�� Significantly reducing cost and improving processes through integration and automation

�� Improving compliance and security

�� Transitioning to the cloud while supporting traditional infrastructure



Why We’re DifferentVision for Unified IT: We bring together five key IT technologies, and provide integration with other systems, to provide more control, insights, and automation to simplify IT and security management.

Rapid Time to Value: Our solutions are designed to be easy to install and quickly provide ROI/value to our customers. Here are just a few examples:

�� Start patching your environment in minutes

�� Automate and complete Windows 10 migrations in days not weeks

�� See results with service management in days not months

Customer for Life: Ivanti helps our customers solve immediate pain points first to show value and then expand to address other problems as needed. We treat our customers like family, taking feedback seriously and working to help them succeed.

Typical Results�� We reduce silos and create efficiencies with better data insights,

collaboration, and reduction of redundant, manual work, increasing IT staff productivity by 57%.

�� End users are more productive through autonomous use of self-service and automation capabilities. End-user downtime decreased by 61%, and costs were reduced by $137 per user.

�� Unplanned costs of audit violations are avoided through near-time, effective license position reporting and reclamation, saving $72 per user annually.

�� We mitigate up to 95% of intrusions with discovery, whitelisting, patch and privilege management, and secure configuration.

Refer to Insider Sales Page for the link to the Sales vPlaybook from SKO 2018 for references on the statistics and other corporate messaging.


Unified Endpoint Management

Product Description

Endpoint Manager (EPM)

Comprehensive device management with add-ons at extra cost for integrated patch and security

Unified Endpoint Manager (I-UEM)

Integrated endpoint and policy management along with added data analytics capabilities

User Workspace Manager (UWM)

�� Environment Manager�� Application Control�� Performance Manager�� File Director�� Insight

Ivanti Endpoint Manager (EPM), powered by Landesk, increases user and IT productivity by helping IT administrators gather detailed device data, automate software and OS deployments, and fix user issues quickly. It integrates and unifies the management of all end-user devices.

Simplified: EPM answers the following questions:

�� What devices are in my environment?

�� Which ones are managed?

�� Are my devices updated automatically?

�� Do I have tools to help with large projects like migrating to Windows 10?

Ivanti User Workspace Manager (UWM), powered by AppSense, simplifies desktop configuration, cuts IT costs, and secures user sessions while optimizing the user experience. It delivers a personalized, secure user workspace across physical, virtual, and cloud desktops, simplifies Windows 10 migration, eases Office 365 adoption, and ensures SLAs for user productivity.



Short DescriptionsEndpoint Manager automates complex IT processes and gives IT the tools to work faster and smarter with devices.

User Workspace Manager enables IT to slash workspace management costs, smooth migrations and improve the user experience.

Medium DescriptionsIvanti Endpoint Manager increases user and IT productivity. It empowers administrators to automate provisioning and software deployments, fix user issues quickly, and discover devices and software assets.

Ivanti User Workspace Manager delivers an unparalleled user experience, increases productivity, and liberates IT from the shackles of slow and complex desktop tools.

Benefits�� Determine what users and endpoints connect to your network,

when they connect, and what software is installed on them

�� Distribute software or provision operating systems across your enterprise to multiple platforms and devices

�� Quickly access information through actionable dashboards or reports

Questions�� How many Windows machines are in your environment and how

many are Windows 10?

�� How are you managing your mobile devices and Macs?

�� How do you manage user environments, local privileges, and user data during a migration?

Competitors Differentiators

EPM: Microsoft, IBM, Symantec, and Quest KACE

UWM: Citrix, Microsoft GPO, Liquidware, Avecto

�� Proven, comprehensive agentless discovery�� Manage mobile devices with your traditional PCs in one console�� Simplified provisioning with efficient peer-to-peer download �� Profile and local privilege management with contextual policy

engine�� Multi-threaded engine to execute parallel logon tasks


IT Asset Management

Product Description

License Optimizer for Clients (ILO-Clients)

Software Asset Management, includes discovery and inventory for clients

License Optimizer for Servers (ILO-Servers)

Software Asset Management, includes Data Center Discovery

Asset Manager Enterprise-grade Hardware Asset Management

Asset Manager Essentials

Turnkey Hardware Asset Management solution

Gain complete visibility to maximize the performance and value of your hardware and software assets. There’s no more guesswork on where you stand with your effective license position (ELP). IT Asset Management (ITAM) enables you to know what assets you have, where they are, how they’re used, and how they perform for better decision-making at any stage of an IT asset’s lifecycle.

Simplified: ITAM helps to solve the following:

�� What hardware and software has been purchased?

�� What software is installed?

�� What hardware and software is being used?

�� What are my gaps with licenses?

�� How can I improve the performance of my assets from initial purchase through decommissioning?

�� How can I optimize my hardware and software spend and get visibility to better renegotiate vendor contracts?



Short DescriptionsKnow what IT assets you have, where they are, and how they’re performing at every stage.

Medium DescriptionsTrack your effective license position (ELP), reclaim unused software, manage your IT assets from purchase to disposal to meet compliance requirements, defend audits, and optimize your hardware and software costs.

Benefits�� Discover all the hardware and software assets in your environment

�� Establish a process for users to request software, deliver it to them automatically, and keep it current

�� Run reports to show compliance and prepare for an upcoming audit

�� Help optimize software spending through license reclamation

Questions�� Do you know how many licenses your company owns for the

software you have installed?

�� Are you spending too much money for licenses you aren’t using?

�� If audited, could you be fined for not having enough licenses?

�� Do you know whether or not you’re license compliant?


Snow

Flexera

Aspera

ServiceNow

�� Proven discovery with a pre-built asset solution for faster implementation

�� Integrated with endpoint management to consolidate data and service management for improved service delivery, change and request management.

�� Import purchase information to combine with discovered data�� Show real-time software usage�� Scenario modeling and planning for licensing and asset options�� Extensive digital software library updated daily by licensing

experts �� Ease of use – quick time to value for tracking and managing assets


IT Service Management

Product Description

Help Desk Essentials

Quick-start Help Desk solution with fixed scope, pre-packaged, and delivered from the Cloud

Help Desk Starter bundle with Incident, Request, Self-Service, and Knowledge

Service Desk Adds Problem and Change Management to the Help Desk bundle

Service Manager Complete service management bundle, including Event, Availability, Release, Financial, and Portfolio Management

Voice Automation Voice module for telephony automation (add-on product)

Ivanti Service Manager is a leading ITSM solution that helps IT Help Desk and Service Desk teams provide better support and service delivery to employees and customers. Its modular functionality and automated workflows, combined with its cloud-based or on-premises deployment options, enables IT organizations to quickly deploy and configure a modern service management solution to increase IT staff productivity and customer satisfaction. Customers can choose from three product bundles, depending on their ITSM maturity, along with a quick-start, pre-built foundation package delivered from the cloud.

Simplified: IT Service Management answers the following:

�� How does work come into IT?

�� How do employees ask IT for help?

�� How does IT work get done and tracked?

�� How does IT balance the planned vs. unplanned work?

�� How do others see the value of the work IT does?

It’s a single platform where IT technicians know their tasks, leverage automated workflows, and management can track their metrics.



Short DescriptionsIvanti Service Manager provides automated and comprehensive service management functionality to improve support and service delivery for IT and other business units.

Medium DescriptionsIvanti Service Manager supports best practices to manage and automate incidents, requests, problems, and changes in IT or other departments like Facilities or HR. Organizations deliver better support and services to their employees and customers.

Benefits�� Reduce time spent on routine tasks while increasing first-call

resolutions

�� Improve service-delivery efficiency and quality with more repeatable and consistent processes

�� Increase IT effectiveness so IT can be more agile and strategic when responding to new requirements

Questions�� How much time would you save if you could automate repetitive

tasks like password resets or service request fulfillment?

�� Do you need a service management solution that doesn’t require coding expertise?

�� How easy is it to create and deliver new compelling services your users want?

�� How confident are you that your current ITSM tool will meet your future requirements?


ServiceNow

BMC

Cherwell

�� Quick time to value from initial functionality, setup and configuration,

�� Engaging user interface, including the Hub & Bot with natural language interactions

�� Voice and workflow integration for better self-service and faster issue resolutions

�� Code-free workflow designer to easily create new workflows and processes

�� Enterprise automation and integration to eliminate more manual processes


Security

Product Description

Patch Patches diverse platforms and third-party apps

Application Control Provides whitelisting, blacklisting, and local privilege management

Device Control Enforces policies for attaching devices and encrypting data in transfer

Security Suite Includes the previous three products and more for defense-in-depth security

IT teams spend too much time managing device sprawl that’s not optimized for today’s security incidents and breaches. The cybersecurity labor shortage also forces organizations to seek solutions that simplify prevention, detection, and response. Ivanti Security Solutions leverage tech that’s comprehensive but also automated and easy to manage. And Ivanti focuses on a handful of security basics that create the highest barriers to real-world attacks.

Simplified: Ivanti Security Solutions help answer the following questions:

�� How do I keep all my systems updated and show progress and any gaps?

�� How do I allow approved apps to run and limit unapproved apps?

�� How do I prevent malware from executing?

�� How can I control and encrypt the data that travels between machines?

�� What does a multi-layered security strategy look like and what are the technologies that make it work to protect and secure my environment?



Short DescriptionsProtect your organization with a focused security strategy from Ivanti to address modern threats.

Medium DescriptionsGain the multi-layered security you need. Save yourself the pain of a host of expensive, flavor-of-the-month solutions that are hard to manage and don’t address today’s main security concerns.

Benefits�� Detect and remediate operating system and third-party application

vulnerabilities on systems running Windows, UNIX, Linux, and macOS

�� Stop the unauthorized execution of unknown apps

�� Enforce usage policies for devices and ports, while providing data encryption for removable media to prevent data loss and theft

Questions�� What are you using for patching and how is it working for you?

�� What are you doing for third-party patching?

�� What are you using for endpoint management with your security?


Patch - Microsoft - ManageEngine - SolarWinds - Tanium - BigFix

Application Control - Carbon Black - Avecto

Device Control - Drivelock - McAfee - Symantec

�� Multi-platform patch support with quick, simplified time to value�� Quick creation of application whitelists and blacklists�� Simplified management of local administrative privileges�� Isolate, investigate, and remediate endpoints with one integrated

solution�� Combined with other solutions, Ivanti addresses the Top 5 CIS

Security Controls


Identity Management

Product Description

Identity Director Provides workers with the right levels of access to systems, services, and apps based on their identities

Password Director Provides end users with a fast, secure way to reset their passwords or unlock their accounts on their own

Ivanti’s identity management solution ensures workers get the right access to only the systems, services, and apps they need to do their jobs—allowing workers to be productive while keeping the business secure. IT can quickly onboard new workers and grant access to the appropriate resources based on their individual digital identities and your business policy. Then their access rights are continuously and automatically updated as they change roles, departments, or locations and are removed when they leave the organization.

Ivanti’s identity management solution addresses these critical questions:

�� Who are your users?

�� What do they have access to?

�� How are they using that access?

�� Should they have access?

�� Can you prove they have the right access?

Ivanti Identity Director is an identity governance and administration solution that uses a role- and attribute-based approach to provide workers with the right levels of access to systems, services, and apps based on their digital identities and your business policy. Through self-service and automation of tasks and workflows (including onboarding and offboarding), workers stay productive while the business remains secure.

Password Director provides end users with a fast, secure way to reset their passwords or unlock their accounts on their own—without needing to contact the service desk. This self-service capability drastically reduces the number of service desk calls, boosting the productivity of both the service desk staff and end users.



Short DescriptionsProvide workers with the right levels of access to systems, services, and apps based on their identities.

Medium Descriptions

Ivanti’s policy-based identity management solution ensures workers are granted the right levels of access to systems, services, and apps on their first day. Then when a worker changes roles or leaves your organization, these access levels are updated automatically.

Benefits�� Greater security and compliance

�� More productive and engaged workforce

�� Improved IT efficiency and service quality

�� Streamlined employee onboarding and offboarding

�� Secure end user self-service

�� Simplified compliance and audits

Questions�� How long does it take to set up a new employee and give them the

resources they need to do their job?

�� How do you remove access to systems and accounts when a worker leaves?

�� What is your current process for workers to request access to any missing apps or reset their password?

�� What amount of time and resources do you spend on compliance auditing?


SailPoint

Saviynt

Omada

One Identity

CA

Oracle

IBM

�� Fast deployment in weeks, not months�� Library of connectors to other Ivanti and third-party systems�� Flexible configuration approach - no customization needed�� Less dependence on professional services�� Powerful Automation engine

Note: Okta is not a competitor. Identity Director integrates with Okta and other vendors who do authentication. Okta authenticates a user’s identity. Identity Director authorizes that the user has the correct permissions and rights. Authentication occurs first, then authorization


Reporting and Automation

Component Description

Xtraction Xtraction delivers self-service, real-time reporting, and dashboards.

Automation Automate tasks, infrastructure, and cloud to efficiently deliver support and services to the business.

Reporting across IT can be a challenge, especially if you’re gathering and overlaying data from multiple sources and creating visuals manually.

Xtraction delivers self-service, real-time reporting, and dashboards. Merge vendor-tools data—including Ivanti tools—in one place using pre-built connectors. Using Xtraction you can cut through the mass of IT data to focus on the critical insights. Highlight trends, risks, and financial impact that are key to your business.

Automation streamlines the management of complex hybrid environments by automating tasks, infrastructure, and cloud to efficiently support and deliver IT services to the business. Using Automation, you can integrate Ivanti solutions and third-party systems for a Unified IT approach.

Ivanti’s automation solution addresses these critical questions:

�� How can I get more done faster?

�� How can I make routine tasks more consistent and repeatable?

�� How can I move my team from tactical firefighting to higher-value strategic projects?



Licensing�� Xtraction (Standard License is included with all our solutions)

�� Automation (Standard License free for all Ivanti customers with current maintenance.)


Xtraction - Domo - Power BI - Tableau

Xtraction

�� Pre-built connectors to rapidly create codeless, business value dashboards

Automation

�� Integrate complex tasks with a library of connectors to Ivanti solutions and third-party systems

�� Over 300 built-in tasks to get you started quickly�� Intuitive web-based administration�� Simple yet scalable architecture�� Manage on-premises and SaaS solutions from a single console


Unified EndpointManagement

Endpoint Manager powered by Landesk (Management Suite)

Discovery and Inventory

Software Distribution

Provisioning (Imaging)

Remote Control

Patch (add-on): cross platform both OS and 3rd Party Apps

Unified Endpoint Manager

Includes Endpoint Manager and Environment Manager Policy Management

User Workspace Manager powered by AppSense (DesktopNow)

�� Environment ManagerManages Group Policies and User Profiles

�� Application ControlApplication Whitelisting/Blacklisting, Trusted Ownership, and local privilege management

�� Performance ManagerOptimizes application speed

�� File DirectorCentralized Document Storage, similar to DropBox with more features

�� InsightAnalytics for Windows Management

Endpoint Security

Patch powered by Shavlik, Landesk and Heat

�� Patch for WindowsStandalone solutionPatches OS & 3rd party apps

�� Patch for SCCMWorks with SCCM console and leverages our 3rd Party content

�� Patch for Linux, UNIX and Mac

�� Patch for Endpoint Manager

Application Controlpowered by AppSense

Whitelisting/Blacklisting Local privilege Mgmt

Device Controlpowered by Heat

Locks USB ports, drives, tranmits encrypted data off machine

Endpoint Securitypowered by Heat (EMSS)

Endpoint Security for Endpoint Managerpowered by Landesk (Security Suite)

Core Services Across All Solutions

Discovery Integration Cloud or On-Premises Automation Business Value Dashboards, Analytics and Reporting



IT Service Management

Service Managerpowered by Heat (Service Management)

Help Desk Essentials

Turnkey version of Help Desk

Help Desk�� Request�� Incident�� Knowledge�� Self-service

Service Desk*�� Problem�� Change�� Configuration�� CMDB

Service Management*�� Release�� Event and Availability

�� Portfolio and Project

�� Financial*this level includes the one above it

Voice

Add on module for telephony with any Service Manager level

IT Asset Management

License Optimizer

Software (SW) license tracking

Find unused licenses

Ensure licenses used match licenses purchased�� License Optimizer for Clients (Asset Intelligence)

�� LIcense Optimizer for Servers (Data Center Discovery)

Asset Manager

Hardware (HW) asset tracking

Hardware lifecycle management�� Asset Manager Cloud

�� Asset Manager Premises

�� Asset Manager Essentials Turnkey version

Identity Management

Identity Director powered by RES

Provide users access to the right levels to the right systems

Changes automatically as users move or leave�� Identity�� Access

(includes password)

Password Director �� PasswordSelf-service password reset and account unlocking

Core Services Across All Solutions

Discovery Integration Cloud or On-Premises Automation Business Value Dashboards, Analytics and Reporting

quick reference guide - channel futures · service manager complete service management bundle,...

Documents