Queues - Handout

Queues Manual

Queues

01/01/06 2

Copyright© September 2007 Worldspan Training and Development London

Worldspan® is part of the Travelport Group www.travelport.com / www.worldspan.com

QUEUES

Queues

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Queues 1 Queue Structure 2 Queue Types 3 Subscriber Queues 4 Queue Count 5 All activated queues 5 Queue Count Summary 6 Specific Queue Count 7 Queue Count Management 7 Reset Queue Count 8 Access Queue 9 Dupe Suppression 10 Working Queues 11 Action/Advice Segment Codes 12 End Of Queue Marker (EOQM) 13 Queue Removal 15 Move Within Queue 15 Exit Queue 16 PNR Queue Placement 16 Queue List Display 17 Print From Queue 18 Message Queue 19 General Message 19 Supervisory Message 19 Send a General Message 20 Delay Queues 21 Unable to Contact 21 Left Message to Call Back 21 Delay Queue Remark 22 Queue Follow Up (QF) 23 Message Tags 24 PNR Record Search 26 On-Line Record Search 26 On-Line PNR Search Field Definitions 27 On-Line Record Search Count 29 Overnight Record Search for Air Segments 30 Overnight Record Search for Auxilary Segments 30 Qtrac 31 Queue Activation 32 Activate Dual Queues 33 Date Ranges 34 Activate Additional Categories 36 Queue & Category Labels 37 Queue & Category Deactivation 38

Queues - Handout

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QUEUES HELP QUEUES INFO QG A Queue is an automated file of PNR’s or messages, which require servicing or handling. Each queue is identified by a number and optional queue identification. A queue will hold either PNR’s, MESSAGES or WORLD FILES but never a combination on the same queue. Worldspan places PNR’s on queue based on the action required, such as confirmation or schedule change notification. The system determines correct queue placement of a PNR from the Subscriber Identification (SID) in the first phone field. The Queue System is similar to an efficient filing system. Queues can be sub-divided into CATEGORIES and DATE RANGES. Each Subscriber Identification may have a maximum of: • 25 PNR queues (includes SYSTEM and PERSONAL queues) • 1 Message queue • 1 Holding queue • 1 World File queue

Queues

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QUEUE STRUCTURE Queues are sometimes more easily understood when displayed graphically as below. Placing a PNR on Queue is similar to placing a file within a filing cabinet. As action is required on the PNR’s, Worldspan will automatically place the files (PNR’s) into the correct filing cabinet, dependent upon the action type e.g. TICKETING, PRICING, SCHEDULE CHANGES, CONFIRMATIONS etc.

QUEUE 1 QUEUE 9 QUEUE 98

Retrieving files ( PNR’s ) from the Queues can be thought of as asking for a file. If you request a file by filing cabinet type, Worldspan will display the entire contents of the cabinet allowing you to select or proceed through each in turn. If you request a file by cabinet and your Category, only the selected files will be displayed; similarly when a Date Range is added to the request the resulting display is further refined.

CATEGORY 0

CATEGORY 1

CATEGORY

2

CATEGORY

1

CATEGORY

2

CATEGORY 0

CATEGORY 1

CATEGORY

2

1 2 3

DATE RANGE

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QUEUE TYPES INFO QNBR There are two types of Queues, SPECIAL queues and DUAL queues. • SPECIAL QUEUE’s can have a maximum of 165 categories. A maximum of 33 categories may be activated at one time. • DUAL QUEUE’s are divided between categories and date ranges. A Dual Queue can have a maximum of 75 categories. A maximum of 15 categories may be activated at one time. CATEGORIES A Category can be compared to a single drawer in a filling cabinet. Every queue contains at least one category. More categories may be activated based on your requirements. Any queue can be designed to contain categories, which prioritise your workload. For example, the Ticketing Queue may contain a separate category labelled with the name of each agent in the office. The ticketing field directs PNR’s to the ticketing queue and to the appropriate category. EXAMPLE: 7TAW/02/10JUN | | | Date For Ticket Issuance Category Assigned To An Agent DATE RANGES Date Ranges can be compared to the file folders inside the drawer of a filling cabinet. There are 4 Date Ranges with the dates in ascending order. Date Ranges sort PNR’s by date priority of the first flight segment. Date Ranges are assigned and can be amended by the subscriber.

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SUBSCRIBER QUEUES INFO QNBR The following table lists the queues most agencies have activated. Your office may add additional queues depending on your agency's needs.

QUEUE

QUEUE TYPE

QUEUE ID

DESCRIPTION

0

SPECIAL

MANUAL

System Default Queue - queue number is not specified in the queuing entry. - PNR’s with non-air segments that contain booking errors. - PNR’s that have been manually queued. - queue number is not active for the system to use.

1 DUAL

CONFOS PNR’s containing action/advice codes such as KK, KL, UC, etc.

7 DUAL SCHEDULE CHANGE

PNR’s with schedule changes from all airlines.

8 DUAL OPTION Options ready for issuing.(Not Priced)

9 DUAL TICKEITNG Autopriced PNR’s ready for ticketing.

19

DUAL

PRICING

PNR’s that have failed pricing by the system. These PNR’s require manual pricing.

86

SPECIAL

PNR SEARCH

(QROLL)

PNR’s placed on queue, per agent request for various reasons. e.g. - all PNR’s containing flights with a specific airline. - PNR’s created on a specific date. - all PNR’s created by a specific agent sine.

96

SPECIAL

QUEUE FOLLOW

UP

PNR’s placed on queue as the result of a queue follow-up, a remark is stored in the PNR.

97

DUAL

QM - MSG QS - SUPV MSG

The MESSAGE queue is used for: - messages from World Travel Suppliers (WTS) - ET Edit messages. - interoffice and miscellaneous messages. No PNR’s appear or can be placed on the message queues.

SYSTEM QUEUES are reserved for specific functions. These queues should not be used as personal queues. - System Queues ACTIVATED BY WORLDSPAN: Q0 Q1 Q97 Q98 - System Queues ACTIVATED at SUBSCRIBER LOCATION are Q7 Q9 Q19 Q86 Q96

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QUEUE COUNT (QCT) HELP QCOUNT Any individual within an agency may be responsible for your queues. Queues should be checked daily. A Queue Count may be displayed in several different ways: • QUEUE COUNT, All ACTIVATED QUEUES: All queues with or without items to be worked. • QUEUE COUNT SUMMARY: All queues that contain items to be worked. • SPECIFIC QUEUE COUNT: Specified queue and category only. • QUEUE COUNT MANAGEMENT: Specified queue. ALL ACTIVATED QUEUES To display all the queues activated at your agency in numerical order, make the entry: QCT This will display the total number of items to be worked on each queue, the individual Categories and Date Ranges will not be shown in this display.

(a) (b) 1345 20DEC A06 (c) (d) (e) QUE Q/TTL ITM/WK QUE Q/TTL ITM/WK QUE Q/TTL ITM/WK LM 0 0 UTC 0 13 0 131 3 1 52 0 5 0 0 7 8 0 8 46 0 9 61 20 13 0 0 17 0 0 20 0 0 21 13 2 31 0 0 35 0 0 40 0 0 41 0 0 44 0 2 45 0 0 57 0 0 60 1 0 79 0 0 80 0 0 81 0 0 84 0 0 86 87 47 90 0 0 96 0 0 97 0 0 98 0 0

EXPLANATION:

(a) Date and Time of Queue Count request. (b) Subscriber ID (SID) (c) QUE – the queue number, LM and UTC are delayed PNR queues. (d) Q/TTL – the total number of items on queue. (e) ITM/WK – the total number of items worked off of the queue.

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QUEUE COUNT SUMMARY HELP QC A queue count displays the number of items on each Queue, Category or Date Range needing to be worked. Any Queue, Category or Date Range that is not displayed has no items to be worked. Queue numbers are displayed in the order of creation and not in numerical sequence. When a queue is deactivated, the next queue activated will replace the deleted queue in the display order. To display current queue activity, enter: QCT∗ALL ENTRY: QCT∗ALL | | | | | All Queues | Mandatory Asterisk Queue Count Total RESPONSE:

(a)

1132 20DEC

(b)

A06 PREF (e) (f) (g)

QUEUE (c) CAT (d) D/R Q/TTL IW

0 DEFAULT C 0 MISC 129 0

C 2 MISC 1 3

1 CONFOS C 0 CONFOS D1 51 0

D2 9 0

86 Q ROLL C 3 MARTIN 107 0

7 SCHEDULES C 0 D1 8 0

8 OPTIONS C 0 41 0

C 6 5 0

9 TICKETING C 0 ASH D1 60 20

C 1 LAURA D1 1 0

EXPLANATION:

(a) Time and date of Queue Count request. (b) Subscriber ID (SID) and Queue Title (Preface). (c) Queue Number and Queue Identification. (d) Category Number and Category Identification (e) Date Range Number (f) Number of items requiring action. (g) Number of items worked since totals were reset.

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Queues

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SPECIFIC QUEUE COUNT A queue count may be performed for a specific category on a queue. If no category number is included in the request, Worldspan defaults to category 0. ENTRY: Q C / 9 ∗ C 1 (spaces added for clarity) | | | | | | | | | Category Number | | | Mandatory Asterisk | | Queue Number | Mandatory Slash ( / ) Queue Count Total RESPONSE:

1539 20DEC

Q 9 TICKETING A06 Q/TTL

LAURA 20DEC C 1 D1 1

20MAR C 1 D2 1

QUEUE COUNT MANAGEMENT Queue Count Management assists in verifying the volume of work at an agency. Queue Count Management entries will display all Categories and Date Ranges whether or not they have items to be worked. ENTRY: QC/9∗ALL-A RESPONSE: partial display

1600 20DEC

Q 9 TICKETING A06 Q/TTL ADDS LQC IW

ASH 20DEC C 0 D1 60 10 70 20

20MAR C 0 D2 0 0 0 0

20JUN C 0 D3 0 0 0 0

20SEP C 0 D4 0 0 0 0

LAURA 20DEC C 1 D1 1 0 1 0

20MAR C 1 D2 1 1 0 0

EXPLANATION of MANAGEMENT COLOUMNS: ADDS Number of PNR’s ADDED to the queue since the counts were reset.

LQC LAST QUEUE COUNT - Number of PNR’s on queue when counts were reset.

IW ITEMS WORKED - Number of PNR’s that have been worked off the queue since the

counts were reset.

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Queues

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RESET QUEUE COUNTS HELP QC/AA The ADDS and IW management columns in a queue count can be reset daily, weekly, monthly or whenever required by your agency. The Subscriber Identification must be included in the entry. DESCRIPTION ENTRY Reset All Activity Counters to Zero QC / 1DQ / AA All Activity Counters Mandatory Slash ( / ) Subscriber Identification Mandatory Slash ( / ) Queue Count EXAMPLE ENTRY: QC/1DQ/AA RESPONSE:

1937 20DEC

1DQ PREF Q/TTL ADDS LQC IW

TOTALS TO ZERO

Print a Hardcopy of Queue Totals JT1DQRR/QC/1DQ/AA and Reset Counters

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Queues

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ACCESS QUEUE (Q/) HELP QACCESS When a queue is accessed, Worldspan retrieves the first PNR, MESSAGE or WORLD FILE on the queue and displays it on the screen. The following defaults will occur if: • A Queue Number is not included in the queue access entry, QUEUE 1 is assumed. • A Category Number is not included in the queue access entry, CATEGORY 0 is assumed. • A Date Range is not included in the queue access entry, DATE RANGE 1 is assumed. If the Queue, Category or Date Range is empty, Worldspan will respond with “Q EMPTY”. If a PNR or World File is active in the Work Area, the PNR or World File must be ignored prior to accessing the PNR or World File queues. When a PNR is modified and ended while working in a queue, it will be removed from queue, even if the action required by the queue placement was not performed. e.g. A PNR accessed on the ticketing queue ( QUEUE 9 ) is modified to update a schedule change and was not ticketed before End Transaction, Worldspan does not retain the PNR on the ticketing queue. Once PNR’s goes through End Transaction, the system presumes all functions relating to the reason the PNR was on queue have been completed. DESCRIPTION ENTRY Access Queue 1 Q Access Queue 8 (default C0 & D1) Q/8 Access Queue 7, Category 2 (default D1) Q/7∗C2 Access Queue 7, Date Range 3 (default C0) Q/7∗D3 Access Queue 9, Category 4, Date Range 2 Q/9∗C4∗D2 Queue Access for Bridged/Branched Location Q/1DQ/1∗C2∗D1 Access Message Queue QM Access Supervisory Message Queue QS Access World File Queue Q/98 or QG

Queues

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DUPE SUPPRESSION INFO DUPSUP Dupe Suppression inhibits PNR’s from being displayed on queue if the action for which it was placed on queue has already been performed. For example, a subscriber retrieves a PNR and issues a ticket. The TAW ticketing entry was used, therefore the PNR is automatically placed on Queue 9 for ticketing; when the ticketing queue is accessed, the ticketed PNR will be suppressed from the display and is automatically removed from the queue.

The following table lists the queues, which have Dupe Suppression.

QUEUE

QUEUE ID

DESCRIPTION

1

CONFIRMATIONS PNR’s are suppressed when all confirmation codes have been updated.

7

SCHEDULE

CHANGE

PNR’s are suppressed when all schedule change codes have been update.

9

TICKETING

PNR’s are suppressed when the ticketing field indicates ticketed. e.g. 7T/

19

PRICING

PNR’s are suppressed when the “TKTG FAX” line indicates: “ RATE DESK PRICED” “ AUTO PRICED” “ AGENT ASSISTED PRICED”

Prior to queue access, a queue count will include all PNR’s placed on queue. If a queue count display indicates PNR’s on queue and the response to a queue access entry is “Q EMPTY”, this indicates that the PNR’s have been removed from the queue because of Dupe Suppression. The response “50 PNR SUPPRESSED – REPEAT Q ENTRY”, will be displayed when 50 consecutive PNR’s have been suppressed. When this response is displayed on screen, it indicates that you have been automatically exited from the queue and will be required to re-access the queue to work the remaining PNR’s.

Queues

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WORKING QUEUES HELP EW HELP QREMOVE Queues replace the requirement for airlines, car rental companies, hotel chains and WTS associates having to make telephone calls to inform subscribers of changes to a PNR; e.g. • air segments confirmed from the waiting list • air segments with schedule changes • car and/or hotel segments with notification of a confirmation number. Queues can be worked at the agent’s own convenience; however, queues should be accessed and worked daily. When a PNR is worked and ended, ignored or removed from queue, the next PNR is displayed. This process continues until the last PNR is worked, Worldspan will respond with: (a) WE SPAN THE WORLD/ZWLY26 - if End Transaction < E > or End and Work < EW > is used, the PNR is updated and automatically removed from the

queue. (ZWLY26 = PNR Record Locator) (b) IGNORED - if Ignored < I > is used, the PNR will remain on queue and be placed at the bottom of the queue. (c) OFF Q - if Queue Remove < QR > is used. DESCRIPTION ENTRY Remove Duplicate PNR’s from Queue QRD End and Work PNR (next PNR is displayed) EW End, Work, SSR’s and Redisplay PNR EWGR End and Work SSR’s (next PNR is displayed) EWG End, Work and Redisplay PNR EWR Modify Flight Segment Departure and Arrival Times .2/10301250 End Transaction (next PNR is displayed) E or < ET > key Ignore (sends PNR to the bottom of the queue) I or < IGN> key Remove PNR From Queue QR Unable To Contact (return PNR to queue in 3 hours) QUTC Left Message to Call Back (return PNR to queue next day) QLMCB Ignore Message and Leave on Queue QEMI Ignore World File (removes World File from queue)` G∗I Ignore World File and Leave on Queue GEGI

Queues

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ACTION/ADVICE SEGMENT CODES HELP ACTIONC Action/Advice status codes are found in Itinerary segments and also Genfax (OSI, SSR) to advise changes of status.

CHANGING SEQUENCE OF ACTION/ADVICE CODES

Here is a table of the possible sequence the following action/advice codes could take when booked on:

REQUEST WAITLIST AVAILABLE NN LL SS PN HL HK YES

NO

MAYBE NO YES HOST SCHEDULE CHANGE

OAL

KK UC UU UC KL WK CANCELLED FLIGHT

WK

HK HL HK SC NEW

FLIGHT TK

HK

DEFINITION OF COMMON ACTION / ADVICE STATUS CODES HK HOLDING CONFIRMED PW PRIORITY WAITLIST ( DL ) HL HOLDING LIST RR RECONFIRM KK CONFIRMED FROM PENDING SC NEW FLIGHT SCHEDULE ( NW/TW ) KL CONFIRMED FROM LIST SS SEGMENT SOLD LL LIST SEGMENT TK NEW FLIGHT SCHEDULE ( OAL ) MK MEMO CONFIRMED UC WAITLIST CLOSED (UNABLE LIST ) NN SEAT REQUESTED UN FLIGHT NOT OPERATING NO NO ACTION TAKEN US WAITLIST FROM SEAT SALE PB PRIORITY WAITLIST ( NW/TW ) UU LIST FROM PENDING PN SPACE PENDING WK PREVIOUSLY CONFIRMED SEGMENT PS PENDING SALE

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END OF QUEUE MARKER INFO QUEUE MARKER INFO QEOQ End of Queue Marker (EOQM) provides an on-screen message advising when the last PNR in a queue has been viewed. It also indicates that additional PNR’s may have been added to the queue or ignored since the queue was accessed. This functionality applies to all PNR, Message and WORLD FILE queues.

END OF QUEUE MARKER ACTIVATION Activation of EOQM is optional, but when activated, applies to all CRT’s and work areas associated to a specific SID. EOQM cannot be activated while in Queue mode. The activation entry is a one time only entry. ENTRY: QEOQ RESPONSE:

END OF QUEUE MARKER ACTIVATED FOR M1L (M1L – Agency SID)

Repeating the entry results in the following error response.

RESPONSE:

END OF QUEUE MARKER ALREADY ACTIVE FOR M1L

END OF QUEUE MARKER DEACTIVATION EOQM can only be deactivated by the Help Desk, deactivation will be completed within 24 hours.

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END OF QUEUE MARKER PROCESSING EOQM creates an invisible marker when a queue is accessed. This marker is associated to the last PNR, Message or World File in queue. Any item that is ignored while working the queue is placed at the bottom of the queue, below the marked PNR, Message or World File. When the marked PNR, Message or World File is worked, the queue is automatically exited and one of two types of messages is displayed. 1. OFF Q Indicates no PNRs, Messages or World Files have been added to the queue below the marked item.

2. The second message provides the opportunity to reset the marker and access the queue by simply tabbing and entering. The message differs, depending on the type of queue being worked. FOR ADDED/IGNORED PNRS >QNP( FOR ADDED/IGNORED MESSAGES >QNM( FOR ADDED/IGNORED WORLD FILES >QNG( NOTE: The QNP, QNM and QNG entries are only valid after the marked PNR, Message or World File has been worked. The entries are associated to a specific type of queue and error responses are returned if an entry is made on a non-associated queue or before the marked item is worked END OF QUEUE MARKER BYPASS ENTRIES HELP QACCESS Bypass entries provide the capability to access a queue and temporarily deactivate the EOQM. By simply adding a change symbol (@) to the queue access entry, the marker is deactivated for that session. DESCRIPTION ENTRY Access Queue 9 (default C0 & D1) Q/9@

Queues

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QUEUE REMOVAL HELP QREMOVE It is possible to work a PNR that has been accessed outside of the queue system (retrieved by record locator or passenger name) when the PNR has already been placed on a queue. The PNR will not be removed from queue if the PNR is worked outside of a queue unless the queue is dupe suppressed (see page 10). If the PNR is accessed via the queue after the modification has been stored, the PNR will reflect all amendments. The PNR will appear to have been placed on queue when no action is required, the PNR should be removed from queue. DESCRIPTION ENTRY Remove Current PNR from Queue QR Remove Duplicate PNR’s from Queue QRD Remove Message From Queue QRM Remove World File from Queue QRG Remove displayed PNR from a specified queue QRQ/50*C3*D1 without being in the queue MOVE WITHIN QUEUE When there is more than one Category or Date Range that requires working on a specific queue, it is possible to move to the next Category or Date Range without having to use a queue access entry. DESCRIPTION ENTRY Access Next Category of Same Queue QNC Access Next Date Range of Same Queue QND

Queues

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EXIT QUEUE (QX) HELP QEXIT When all PNR’s, MESSAGES or WORLD FILES on queue have been worked and ended or removed from queue, the queue will automatically exited. To exit a queue when PNR’s, MESSAGES or WORLD FILES remain on queue, use one of the entries below: DESCRIPTION ENTRY Exit Queue and End Transaction QX≠E Exit Queue and Ignore PNR QX≠I Exit Queue and Remove PNR from Queue QX≠QR Exit Queue and Place Current PNR on Queue QX≠QEP/9 Exit Queue and Place Current PNR on Multiple Queues QX≠QGP/8∗C2/20 Exit Message Queue and Leave Message on Queue QX≠QEMI Exit Message Queue and Remove Message From Queue QX≠QRM Exit World File Queue and End Transaction QX≠G∗E Exit World File Queue and Ignore Message QX≠G∗I Exit World File Queue and Leave World File on Queue QX≠QEGI PNR QUEUE PLACEMENT (QEP) HELP QPLACE In addition to Worldspan automatically placing PNR’s on queue, PNR’s can be manually placed on any queue. Worldspan will assume queue placement to: • YOUR OWN AGENCY if the SID is not specified in the queue placement entry. • QUEUE 0, if the queue is not specified in the queue placement entry. • CATEGORY 0, if the category is not specified in the queue placement entry. DESCRIPTION ENTRY Queue Placement Queue 0, Category 0 QEP Specific Queue, Queue 9 QEP/9 Specific Category, Queue 7, Category 3 QEP/7∗C3 Specific Date Range, Queue 8, Category 1, Date Range 2 QEP/8∗C1∗D2 Specific Date, Queue 1, Category 0 and Date QEP/1∗12JUN Bridged/Branched Location QEP/1DQ/1∗C2 Multiple Queue Placement QGP/1∗C2/30/34 Multiple Queue Placement to Bridged/Branch Location QGP/A6Y/7-1DQ/8 Queue Placement and Redisplay PNR QEPR/8∗C1∗D3

Queues

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Queues

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QUEUE LIST DISPLAY (QLD) HELP QLIST Queue List Display provides the ability to display a list of PNR’s held on a Queue. DESCRIPTION ENTRY Display List for Queue 0, Category 0 QLD Display List for Specific Queue ( default category 0 ) QLD/9 Display List for Specific Category ( default date range 1 ) QLD/8∗C2 Display List for Specific Date Range QLD/1∗C1∗D3 Display List of Last 5 PNR’s on Queue QLD/86∗C3∗LAST 5 ENTRY: QLD/86∗C3 RESPONSE: <partial display>

A06 Q 86

1157

F/A CAT D/R NBR NAME

Y9C9NG C 3 N/A 2 NAZZARO/SMRS

NAZZARO/JMR

Y9NOEG C 3 N/A 1 NICHONGHAILE/MAIREADMISS

YUL2U8 C 3 N/A 2 BLACKMAN/DENNISMR

BLACKMAN/RUTH

YXJE2C C 3 N/A 1 JORDAN/SMISS

YXN644 C 3 N/A 0 **** UTR PNR ****

YX4PN6 C 3 N/A 1 MCGUIGAN/EMISS

UTR PNR - in the name area of the list indicates that the PNR has been purged (past date) from the system and cannot be displayed. PRINT QUEUE LIST HELP QLIST A maximum of 75 PNR’s may appear on a queue list, when there are more than 2000 PNR’s on a queue, the following message will appear at the bottom of the queue list; - DISPLAY LIMITED TO 75 PNRS -

- MORE PNRS EXIST...ENTER QLP TO SEND ENTIRE LIST TO PRINTER -

Use the entry QLP followed by the Queue Number, Category and Date Range if required, to print the queue list.

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Queues

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PRINT FROM QUEUE HELP QTP When a specific queue has been accessed, it is possible to send a hard copy of the PNR, Message or World File to a local printer. EXAMPLE: ENTRY: QTP RESPONSE:

SENT

When the entry QTP or QTG is used, the PNR or World File is automatically removed from queue. DESCRIPTION ENTRY Print PNR and Remove From Queue QTP Print Message and Remove From Queue QTMI Print World File and Remove From Queue QTG Print World File and Leave on Queue QTGI

Queues

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MESSAGE QUEUE INFO Q97 The Message queue contains messages and not PNR’s. There are two types of messages, GENERAL MESSAGES and SUPERVISORY MESSAGES. GENERAL MESSAGE The General Message queue contains data that requires action or provides information such as: • World File end transaction edit override messages. • Response to GENFAX or non-air service requests. • Data not in PNR format providing information or requiring action. To access the General Message queue make the entry: QM RESPONSE:

OVERRIDE PERFORMED ON THE FOLLOWING

ZNG6RT

QUINCY/MAUREEN.MS **BOEING G4R

N 1 5-CM

5.ETOV- REFUNDED TICKET/BN/G4R/26NOV/0743Z)

The message tag on the above PNR indicates an End Transaction Edit was overridden. SUPERVISORY MESSAGE The Supervisory Message contains messages indicating: • A record search has been completed (see pages 24-28). • A problem exists with Direct Response PNR’s. To access the Supervisory Message queue make the entry: QS RESPONSE:

Q86 ROLL IN FOR 1DQ COMPLETED 1521-1523

Queues

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SEND A GENERAL MESSAGE INFO Q97 A General Message is created by using remarks, (5 field). No other PNR fields may be used when creating the message. Each new line must start with a number 5, the function identifier for the remarks field. EXAMPLE:

5THIS IS HOW THE FIRST LINE OF A MESSAGE LOOKS <ENTER> 5AN END ITEM CAN BE ADDED AT THE END OF EACH LINE#5THIS ALLOWS THE MESSAGE TO BE ENTERED IN ONE ENTRY<ENTER>

To display the message prior to sending it, make the entry: ∗M RESPONSE:

M- 1.THIS IS HOW THE FIRST LINE OF A MESSAGE LOOKS 2.AN END ITEM CAN BE ADDED AT THE END OF EACH LINE 3.THIS ALLOWS THE MESSAGE TO BE ENTERED IN ONE ENTRY

To send the message to the General Message queue ( default category 0 ) use the entry: QEM RESPONSE:

ON Q DESCRIPTION ENTRY Queue Count Message Queue QCM Queue Count Supervisory Queue QCM∗C1 Access General Message Queue QM or Q/97 Access Supervisory Message Queue QS or Q/97∗C1 Redisplay Last Message Q∗ Remove Message From Queue QRM Ignore Message (sends message to the bottom of the queue) QEMI Print Message QTMI Send Message to General Message Queue QEM Send Message to Supervisory Message Queue QEM∗C1 Send Message to Bridged or Branch Location QEM/A6Y

Queues

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DELAY QUEUES HELP QUTC Queue 7, the schedule change queue and Queue 1, the confirmation queue are very important queues, they contain changes to flight status, flight times, flight numbers and flight cancellations. It is important that passengers are informed of these changes immediately, however; it is not always possible to contact a passenger at the same time the change is received. If an agent is unable to contact a passenger and the PNR was accessed via a queue, the PNR may be temporarily stored in a holding area called a DELAY QUEUE. There are two types of delay queues: • UNABLE TO CONTACT (UTC) • LEFT MESSAGE TO CALL BACK (LM) A Delay Queue cannot be accessed to display PNR’s, however a count may be made of the number of PNR’s held on a delay queue. UNABLE TO CONTACT HELP QUTC When the entry QUTC is used, Worldspan initiates an internal program, which temporarily removes the PNR from the queue, and then 3 hours later returns the PNR to the same queue, category and date range from which the QUTC entry was made. DESCRIPTION ENTRY Unable to Contact, Return to Queue in 3 Hours QUTC Unable to Contact, Return to Queue at Time Specified QUTC/5P LEFT MESSAGE TO CALL BACK HELP QUTC When the entry QLMCB is used, Worldspan temporarily removes the PNR from the queue and then 24 hours later, returns the PNR to the same queue, category and date range from which the QLMCB entry was made. DESCRIPTION ENTRY Left Message to Call Back, Return to Queue in 24 Hours QLMCB Left Message to Call Back, Return to Queue on Date Specified QLMCB/12OCT

Queues

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DELAY QUEUE REMARK When a QUTC or QLMCB entry is made, a remark containing the details of when, where and who created the delay message is automatically added to the PNR and is suppressed from view in the PNR. EXAMPLE: A PNR containing a delay message

1P- 6246FA

1.1COHEN/LMS*ADT

1 BA 430M 10JUN MO LHRAMS HK1 0845 1050 /O $ E

2 BA 427M 18JUN TU AMSLHR HK1 1015 1030 /O $ E

P- 1.A6Y 020 8745 1900-T/WORLDSPAN TRAVEL /BILL

T- 1.T/

TKG FAX-MANUAL PNR FARE TYPE EX

**** ITEMS SUPPRESSED ****/QF

Item Suppressed contains the Delay Message Remark

The message is stored with queue Follow-Up remarks, to display the delay message remark make the entry: ∗QF RESPONSE:

M- 1.UTR /1332/02JAN/A6Y/PM*03HRS

2.LMCB/1419/02JAN/A6Y/PM-4JAN

EXPLANATION: 1.UTR /1332/02JAN/A6Y/PM*03HRS Time PNR Will Return to Queue Agent Sine Subscriber Identification (PCC) Date Entry Was Made Time Entry Was Made Unable to Reach. A QUTC Entry Was Made Line Number 2.LMCB/1419/02JAN/A6Y/PM-4JAN Date PNR Will Return to Queue Agent Sine Subscriber Identification ( PCC ) Date Entry Was Made Time Entry Was Made Left Message to Call Back. A QLMCB Entry Was made

Queues

01/01/07 28

Line Number

Queues

01/01/07 29

QUEUE FOLLOW UP (QF) HELP QF Queue Follow-Up allows PNR’s to be placed on queue for future processing. All PNR’s will be placed on Queue 96, the designated queue for Queue Follow-Up. Queue Follow-Up entries will end transaction on a PNR or a combined entry can be used for queue Follow-Up and to redisplay the PNR. A queue Follow-Up entry can be made with or without a message. The entry QF will place the PNR on queue 96 and category 0. EXAMPLE: ENTRY: QF RESPONSE:

ON Q/6246FA

When a queue count is made, it will reflect that the PNR has been automatically placed on queue 96 and category 0. ENTRY: QCT∗ALL RESPONSE:

1511 02JAN

A6Y PREF

QUEUE CAT D/R Q/TTL IW

96 FOLLOW UP C 0 URGENT 2 12

A PNR DISPLAYED FROM QUEUE 96 WITH NO MESSAGE TAG FOLLOW UP - SALES - NO FOLLOW-UP TAG

1P- ZLEXCS

1.1TAYLOR/MMR*ADT

1 KL 1000L 19JUN TU LHRAMS HK1 0635 0855 /O $ E

2 KL 1007L 26JUN TU AMSLHR HK1 0830 0900 /O $ E

P- 1.A6Y 020 8745 1900-T/WORLDSPAN TRAVEL / SAM

T- 1.T/

TKG FAX-MANUAL PNR FARE TYPE EX

**** ITEMS SUPPRESSED ****/QF

QUEUE FOLLOW-UP ENTRIES with NO MESSAGE TAG DESCRIPTION ENTRY Place PNR on Queue 96, Category 0, Today QF Place PNR on Queue 96, Category 0, Specific Date, QF∗19AUG Place PNR on Queue 96, Category 2, Today QF∗C2 Place PNR on Queue 96, Category 4, Specific Date QF∗C4∗10SEP

Queues

01/01/07 30

Queues

01/01/07 31

MESSAGE TAGS HELP QFTAG A Follow-Up Message Tag may be added to the queue Follow-Up entry, this will indicate the action required on the PNR. Use the entry INFO QFTAG to display a list of the message tag codes.

QUEUE FOLLOW-UP MESSAGE TAGS INFO QFTAG INFO QF* TABLE OF MESSAGE TAGS --------------------- BOARDING PASS BP CREDIT CARD CC CONFIRMATION CF CAR CR CRUISE CS CHECK WAILTIST CW DEPOSIT DUE DD DELIVER TICKET DT FREE FORM *** FF FINALIZED FN FORM OF PAYMENT FO FINAL PAYMENT FP FNL TOUR PAYMENT FT HOTEL HH HOTEL DEPOSIT HD HOTEL VOUCHER HV MAIL TICKET MT NEED DOCUMENTS ND PASSPORT PP PAYMENT DUE PD PREPAID PT QUALITY CONTROL QC RAIL RR RECONFIRM RC SCHEDULE CHANGE SC SEATS SS SPECIAL MEAL SM TOUR TT TOUR DEPOSIT TD TOUR VOUCHER TV TRACK-NO ACTION TR VERIFY FARE VF VISAS VI *** FREE FORM MAY CONTAIN 2-16 CHARACTERS

QUEUE FOLLOW-UP ENTRIES with MESSAGE TAGS DESCRIPTION ENTRY Place PNR on Queue 96, Category 0, Today QF$FP Place PNR on Queue 96, Category 0, Specific Date, QF∗19AUG$SM Place PNR on Queue 96, Category 2, Today QFR∗C2$HH and Redisplay PNR Place PNR on Queue 96, Category 4, Specific Date QF∗C4∗10SEP$MT Place PNR on Queue 34, Category 0, Today and' QF/34$FFCHECK TKT RCVD Free Format Message Tag (2-16 characters) Multiple Message Tags QF*C2*13AUG$SS-*C2*20AUG$BP

Queues

01/01/07 32

When the PNR appears on queue, the message tag will be displayed above the PNR indicating why the PNR is on queue. Queue Follow-Up messages cannot be modified or deleted. EXAMPLE:

FOLLOW UP - SALES - CHECK TICKET RCVD

1P- ZLEXCS

1.1TAYLOR/MMR*ADT

1 KL 1000L 19JUN TU LHRAMS HK1 0635 0855 /O $ E

2 KL 1007L 26JUN TU AMSLHR HK1 0830 0900 /O $ E

P- 1.A6Y 0181 745 1900-T/WORLDSPAN TRAVEL / SAM

T- 1.T/

TKG FAX-MANUAL PNR FARE TYPE EX

**** ITEMS SUPPRESSED ****/QF

When a QF type entry is made, a remark containing the details of when, where and who initiated the Follow-Up is automatically appended to the PNR and is suppressed from view in the PNR. To display a queue Follow-Up remark, make the entry: ∗QF RESPONSE: M- 1.QF /1118/02JAN/A06 /PM*A06/096/C000/02JAN CHECK TKT RCVD

Message Tag Date PNR Will Appear Queue Category PNR Will be Placed on

Queue PNR Will be Placed on Subscriber ID Where PNR was Queued Agent Sine Who Initiated Queue Follow-Up Subscriber ID Who Initiated Queue Follow-Up Date Queue Follow-Up Initiated Time Queue Follow-Up Initiated

Queue Follow-Up. A QF Entry was Made Line Number Remark Function Identifier

Queues

01/01/07 33

Queues

01/01/07 34

PNR RECORD SEARCH (86) A Record Search may be used to retrieve and examine a certain group of PNR’s e.g. all PNR’s with waitlist segments or all PNR’s containing flight segments with a specific airline for fare increases. All PNR’s matching the criteria requested in the search will be placed on Queue 86, the designated queue for PNR Record Search. There are three types of record searches: • Online Record Search • Overnight Record Search - Air Segments Only • Overnight Record Search - Auxiliary Segments Only ON-LINE RECORD SEARCH (QROLL) When an Online Record Search is initiated, Worldspan will place all PNR’s that fall within the specified parameters on Queue 86 immediately after the search has been completed. A template is used to complete the information. To display the Online Record Search, template use the entry: QR86 RESPONSE: ONLINE RECORD SEARCH TEMPLATE

>QSEARCH-OFFICE( )*****************************************

*************************************CP( ) TYPE- ALL PNRS( )

OR WITH SELECTED PARAMETERS- *****************TKTD( )UNTKTD( )

INTL( )DOM( )CREATE( )STATUS( )ACCT NBR( )

BKG AGT( / )( / )AIR/FLT( )( )( )WL( )

FLTDT( )( )TKTDT( )( )TKT CAT( )( )( )

DPTR/ARR ( ) ( / )( / )( / )CLASS( )( ) C/PNR( )

ALLAUX( ) OR- ALLCARS( )ALLHTLS( )ALLPTS( )ALLOTS( ) OR-TRN( )

CAR( )( )( )HTL( )( )( )PTS( )( )AUXDTE( )( )

URMKS( )( )****************** 6Q( )

W/()( )BTYPE( )BNAME( )

TLDT( )( )SYS CNCLD( )***(

>

See the pages 27-28 for the field definitions.

DESCRIPTION ENTRY Display Template for Online Record Search QR86 Redisplay Last Template (within 24 hours of original request) QR86∗

Queues

01/01/07 35

Queues

01/01/07 36

ONLINE PNR SEARCH FIELD DEFINITIONS INFO QR86DEF

FIELD DESCRIPTION EXAMPLE NOTES

OFFICE LOCATION where the search will take place. (1DQ) If left blank, defaults to own SID

CP CATEGORY on Q86 where PNR’s will be placed. (3) If left blank, defaults to category 0

ALL PNRS Places All PNR’s on Q86, all other parameters are Ignored.

(X)

TKTD TICKETED PNR’s, 7T/ must appear in the ticketing field and tickets should have been issued no more than 30 days prior to the search request.

(X) Not combinable with UNTKTD option

UNTKTD UNTICKETED PNR’s, select PNR’s with 7TAW or 7TAX in the ticketing field.

(X) Not combinable with TKTD option

INTL INTERNATIONAL AIR SEGMENTS, select PNR’s that contain a least one flight segment with a board or off point with a non-US city.

(X) Not combinable with DOM option

DOM DOMESTIC AIR SEGMENTS, select PNR’s that contain a least one flight segment with a board or off point with a US city.

(X) Not combinable with INTL option.

CREATE PNR CREATION, selects PNR’s created on a specific date, the date must be prior to or on the current day the search is requested.

(12DEC95)

STATUS SEGMENT STATUS, selects PNR’s that contain a specific status code, applicable to Air and Auxiliary segments

(HL) Only one action/advice code per request.

ACCT CLIENT ACCOUNT NUMBER, selects PNR’s that contain a client account number 5-CA7643217 e.g. if the account number is 12345678 or 34567721 or 59014567 and 4567 is requested in the search, all of the PNR’s will be selected.

(4567)

Numbers selected may appear in any position within 5-CA number.

BKG AGT BOOKING AGENT, searches for PNR’s created by a specific agent sine and if required SID

(AB/ )

(AB/A6Y )

The SID cannot be used without the agent sine.

AIR/FLT AIRLINE or FLIGHT NUMBER. selects PNR’s containing a specific airline or specific airline and flight number.

(DL ) (DL19 )

WL WAITLIST, selects all PNR’s that contain at least one waitlist segment, applicable to air segments only.

(X)

Status codes - PA PB PC PD HL WL UU GL GU KL LL ML MW TL US PW

FLTDT FLIGHT DATE, selects all PNR’s containing the dates specified. - One Specific Date - Two Specific Dates (24JUL/) (30JUL) - Range of Dates (24JUL-) ( 30JUL)

(24JUL )

A current or future date must be used.

TKTDTE TICKETED DATE, selects all PNR’s with a ticketing field unticketed or ticketed for the dates specified. The search is applicable to PNR’s ticketed within the last 30 days or unticketed with a future date. - One Specific Date (10NOV ) ( ) - Two Specific Dates (10NOV/) (15NOV) - Range of Dates (10NOV-) (15NOV)

(10NOV)

TKT CAT TICKETING CATEGORY, selects all PNR’s that contain a 7TAW or 7TAX ticketing field, Worldspan searches for the specified category.

(8 )( ) ( )

(02)(10)(7 )

Maximum of three different categories can be selected.

Queues

01/01/07 37

FIELD DESCRIPTION EXAMPLE NOTES

DPTR/AR

R DEPARTURE and ARRIVAL with specific cities/airports. If the city code LON is entered, a search will be made for all air segments containing airports LHR, LGW, STN, LTN and LCY . Option 1 - AUXILARY SEGMENTS ( A) - city/airport for which auxiliary segment is booked - a maximum of 6 city/airports maybe requested. Option 2 - SPECIFIC CITY PAIRS ( P ) - city pair entered will be matched to the board and off point in the air segment. Option 3 - SPECIFIC BOARD AND OFF POINTS ( S ) - city pair entered will be matched to the board and off point in the air segment. - (CPH/...) is the board point - (.../PAR) is the off point - a maximum off 3 board or off points may be specified

(A) (BOS/LHR)

(P) (FRA/MIL)

(S) (CPH/PAR)

CLASS BOOKING CLASS, select all PNR’s containing a specific booking class.

(L )( ) (V) (S)

Maximum of 2 booking classes.

C/PNR COPPORATE GROUP PNR,s, select all PNR’s if the name field starts with -C/10NAME

(X)

ALLAUX AUXILARY SEGMENTS, select all PNR’s that contain at least one Car, Hotel, WTS or TVL segment

(X)

ALLCARS CAR SEGMENTS, select all PNR’s that contain at least one car segment.

(X)

ALLHTLS HOTEL SEGMENTS, select all PNR’s that contain at least one hotel segment.

(X)

ALLPTS WORLDSPAN TRAVEL SUPPLIER SEGMENTS , select all PNR’s that contain at least one WTS segment.

(X)

ALLOTS OTS SEGMENTS, select all PNR’s that contain at least one OTS segment (Travel Segments).

(X)

TRN AMTRACK SEGMENTS, select all PNR’s that contain at least one Amtrak segment.

(X)

CAR CAR RENTAL COMPANY, select all PNR’s that contain at least one of the rental companies specified.

(ZE) (AL) ( ) Maximum of 3 rental companies.

HTL HOTEL CHAIN, select all PNR’s that contain at least one of the hotel chains specified.

(SI) ( ) ( )

Maximum of 3 hotel chains.

PTS WORLDSPAN TRAVEL SUPPLIER, select all PNR’s that contain at least of the Travel Suppliers specified.

(9F) ( ) Maximum of 2 Worldspan travel suppliers

AUXDTE AUXILARY DATE, select all PNR’s that contain at least one auxiliary segment for the dates specified. - One Specific Date (24JUL) - Two Specific Dates (24JUL/) (30JUL) - Range of Dates (24JUL-) ( 30JUL)

(24JUL)

The date(s) must be current date or a future date.

URMKS UNIQUE REMARKS, select all PNR’s that contain unique remarks. - specific type of unique remarks (A) (… ) - specific data (Z) ( enter text ) - variable data (C) ( enter text ... )

6Q QUEUE SORT, select all PNR’s that contain the 6Q/ field. (BD ) Maximum of 3 letters

Queues

01/01/07 38

FIELD DESCRIPTION EXAMPLE NOTES

W/( ) ( ) BTYPE ( ) BNAME ( )

WORLD GROUP INV REC SEARCH WG NAME FIELD (NIKE.CORP )BLOCK TYPE CODE BTYPE( ) BLOCK NAME BNAME( )

As Shown

TLDT ( ) ( )

This field applies to ticket to confirm participants. Refer to KIP* - One Specific Date TLDT (24JUN07)( ) - Two specific dates TLDT (24JUN07/)(28JUN07) - Range of dates TLDT (24JUN07-)(28JUN07)

As Shown

If the requested date

is prior to the

current date- it must

be

within the last 30

days. SYS CNCLD ( ) *** ( Select PNR’s with an auto-cancellation

indicator, resulting from an expired time

limit.

Here is an example of a completed template; the search criteria is for all confirmed bookings with flight segments on Northwest Airlines, created on the 10th January 2007. All PNR’s located are to be routed to category 4. RESPONSE: ONLINE RECORD SEARCH TEMPLATE

>QSEARCH-OFFICE( )*****************************************

*************************************CP(4 ) TYPE- ALL PNRS( )

OR WITH SELECTED PARAMETERS- *****************TKTD( )UNTKTD( )

INTL( )DOM( )CREATE(10JAN07)STATUS(HK)ACCT NBR( )

BKG AGT( / )( / )AIR/FLT(NW )( )( )WL( )

FLTDT( )( )TKTDT( )( )TKT CAT( )( )( )

DPTR/ARR ( ) ( / )( / )( / )CLASS( )( ) C/PNR( )

ALLAUX( ) OR- ALLCARS( )ALLHTLS( )ALLPTS( )ALLOTS( ) OR-TRN( )

CAR( )( )( )HTL( )( )( )PTS( )( )AUXDTE( )( )

URMKS( )( )****************** 6Q( )

W/()( )BTYPE( )BNAME( )

TLDT( )( )SYS CNCLD( )***(

>

enter here when the template is complete RESPONSE: RECORD SEARCH INITIATED

PNR’s will be placed on queue 86 and the specified category if at least one item from any of the parameters specified areas are found in a PNR. ON-LINE RECORD SEARCH COUNT

Queues

01/01/07 39

Every location may request up to 20 online record search requests per month, to display the number of record searches processed during the current month, make the entry: QIC RESPONSE: Q86 ROLL-INS USED THIS MONTH 2

Queues

01/01/07 40

OVERNIGHT RECORD SEARCH for AIR SEGMENTS When an Overnight Record Search for Air Segments is requested, Worldspan will process the record search and place any PNR’s that fall within the specified parameters on Queue 86 the next day. A template is used to complete the information; to display the Air Segment Overnight Record Search template, make the entry: HELP Q86AIR RESPONSE: AIR SEGMENT OVERNIGHT RECORD SEARCH TEMPLATE

GSM/AQ86 FOR AIR SEG---SEARCH SID( )( )ALL PNRS( ) PLACE ON SID( )CAT( )UNTKTD( )DOM( )INTL( ) DPT DATE( )( )TKTG DATE( )( ) AIRL( )FLT NBR( )( ) DPT/ARR CITY( )( / )TKTG CODE( ) AGT SINE( )STATUS( )CLASS( )C/PNR( )TRN( )WL( ) DIAL LINK 2.1( )COMMERCIAL WORLD( )IATA( ) W/( ) ( )BTYPE( )BNAME( ) >

OVERNIGHT RECORD SEARCH for AUXILIARY SEGMENTS The process for an Overnight Record Search for Auxiliary Segments is the same as a request for Air Segments. To display the template for Auxiliary Segments, use the entry: HELP Q86AUX RESPONSE:AUXILIARY SEGMENT OVERNIGHT RECORD SEARCH TEMPLATE

GSM/XQ86 FOR AUX SEG-------SEARCH ( )( ) PLACE ON SID( ) CAT( ) ALL AUX( ) BOOKING DATE( )( ) DATE OF SERVICE( )( ) ALLCARS( ) ALLHOTEL( ) ALLOTS( ) CAR ( ) HOTEL ( ) CITY OF SERVICE ( ) >

There is no charge or limit to the number of overnight record searches an agency may request.

Queues

01/01/07 41

QTRAC HELP QTRAC QTRAC places PNR’s on a designated queue after End Transaction (ET) based on SID in the first phone field. This eliminates the need to remember to queue a PNR each time a PNR is created, changed, or cancelled. Any queue and category may be used for QTRAC except system placed queues.

DESCRIPTION ENTRY Activate queue and category QD/41*C2/QTRAC Activate QTRAC with specific category QT/41*C1 Display queue designated for QTRAC QTD Deactivate QTRAC QTX

Queues

01/01/07 42

QUEUE ACTIVATION HELP QD Worldspan queue structure has 3 levels, the levels determine how many queues an agency may activate. All agents are assigned to level 1, this level permits a maximum of 25 queues. The Queue Expanded System allows the number of PNR queues to be increased from 25 up to a maximum of 255 queues. Any individual in an agency may activate queues. When a queue is activated, it may not be numbered above 255 and it is mandatory to activate at least one category at the same time. Special Queues and Dual Queues have slightly different formats for activation. ACTIVATE SPECIAL QUEUES A Special Queue may have a maximum of 165 categories, 33 categories may be activated in one entry. DESCRIPTION ENTRY Activate Queue 96 with 1 Category QD/96∗C1

(category 0 activated) Activate Queue 96 with 10 Categories QD/96∗C10

(categories 0 - 9 activated) Activate Queue 96 with 33 Categories and Label QD/96∗C33/FOLLOW UP

(categories 0 - 32 activated, a label may have 1 - 16 characters ) EXAMPLE: ENTRY: QD/96∗C3/FOLLOW UP RESPONSE:

Q OK ADS

When a queue count management entry is made; QC/96∗ALL-A, the returned response reflects that categories 0 to 2 have been activated.

1050 04JAN

Q 96 FOLLOW UP A6Y Q/TTL ADDS LQC IW

C 0 0 0 0 0

> C 1 0 0 0 0

C 2 0 0 0 0

Queues

01/01/07 43

ACTIVATE DUAL QUEUES HELP QD A Dual Queue may have a maximum of 75 categories, 15 categories may be activated in one entry. If Date Ranges are required, they must be included in the queue activation entry. Date ranges cannot be added after a queue has been activated. DESCRIPTION ENTRY Activate Queue 8 with 1 Category and Date Ranges QD/8∗C1∗D10JAN-12JAN-15JAN Activate Queue 7 with 1 Category, Date Ranges and Label QD/7∗C1∗D8AUG-10AUG-14AUG/OPTIONS (a label may have 1 - 10 characters) EXAMPLE: ENTRY: QD/8∗C12∗D5JAN-7JAN-9JAN/OPTIONS RESPONSE:

Q OK ADS

When a queue count management entry is made; QC/8∗ALL-A, the returned response reflects that categories 0 to 11 have been activated and each category has the same date ranges. <partial display>

1110 04JAN

Q 8 OPTIONS A6Y Q/TTL ADDS LQC IW

04JAN C 0 D1 0 0 0 0

06JAN C 0 D2 0 0 0 0

08JAN C 0 D3 0 0 0 0

10JAN C 0 D4 0 0 0 0

04JAN C 1 D1 0 0 0 0

06JAN C 1 D2 0 0 0 0

08JAN C 1 D3 0 0 0 0

10JAN C 1 D4 0 0 0 0

04JAN C 2 D1 0 0 0 0

06JAN C 2 D2 0 0 0 0

08JAN C 2 D3 0 0 0 0

10JAN C 2 D4 0 0 0 0

04JAN C 3 D1 0 0 0 0

Queues

01/01/07 44

Queues

01/01/07 45

DATE RANGES INFO NOREC Date Ranges provide the ability for Worldspan to separate PNR’s in date order. Each category in a queue may contain a maximum of 4 Date Ranges, the first Date Range will always be the current date and Date Ranges 2 - 4 may include any future date. For example; an agency receives 50 PNR’s on their schedule change queue, any PNR’s found with today as the date in the first flight segment, Worldspan will automatically place those PNR’S onto Date Range 1. The agent will not have to work the entire schedule change queue to locate the PNR’s for passengers who are travelling today. Date Ranges must be activated at the same time the queue and categories are activated. Date Ranges may be added or changed, but may not be deleted from the system queues activated by Worldspan, these queues are Q1, Q97 and Q98. If Date Ranges are required after a queue has been activated, the queue will have to be deactivated (see page 38) and then reactivated with Date Ranges. DESCRIPTION ENTRY PNR QUEUE Add Date Ranges QD/9∗C1∗D15MAY-17MAY-20MAY Change Date Ranges for Categories 0-14 QD/9∗D@10JAN-15JAN-25JAN Change Date Ranges for Categories 15-29 QD/9∗C20∗D@10JAN-15JAN-25JAN MESSAGE QUEUE Change Date Ranges for Categories 0-14 QDM∗D@9AUG-01SEP-12NOV Change Date Ranges for Categories 30-44 QDM∗C35∗D@9AUG-01SEP-12NOV SPECIAL NOTE The categories in Date Range queues are divided into blocks, 15 categories per block. If a single category requires different Date Ranges from the other categories in a queue, the change entry will amend the other 14 categories in that block.

Categories 1 -14, do not require a category number in the Date Range change entry. Categories 15 - 29, use any number between 15 - 29 in the Date Range change entry Categories 30 - 44, use any number between 30 - 44 in the Date Range change entry. Categories 45 - 59, use any number between 45 - 59 in the Date Range change entry. Categories 60 - 74, use any number between 60 - 74 in the Date Range change entry.

Queues

01/01/07 46

DATE RANGE Today is 1 January and the following entry is used to activate a queue with categories 0 - 7 and date ranges 1 - 4: QD/7∗C8∗D2JAN-5JAN-8JAN EXAMPLE:

DATE RANGE FROM TO 1 TODAY 2 JANUARY 2 3 JANUARY 5 JANUARY 3 6 JANUARY 8 JANUARY 4 9 JANUARY AND BEYOND

The dates specified in the queue activation entry indicate when the date range ends and only three dates can be selected when activating Date Ranges. When a queue count management entry is made, the beginning date of the date range appears in the queue count display. Every day, Worldspan initiates a queue file maintenance program, this automatically increases the Date Range by one day. EXAMPLE: If today is now 2 January, the Date Ranges will appear as:

DATE RANGE FROM TO 1 TODAY 3 JANUARY 2 4 JANUARY 6 JANUARY 3 7 JANUARY 9 JANUARY 4 10JANUARY AND BEYOND

Queues

01/01/07 47

ACTIVATE ADDITIONAL CATEGORIES HELP QDCA When a queue is activated, it is mandatory to activate at least one category. Additional categories may be activated at any time. QUIDELINES • SPECIAL QUEUES - permit 33 categories to be activated in one entry. • DUAL QUEUES - permit 15 categories to be activated in one entry. Categories must be activated in numerical sequence. For example; a queue has been activated with categories 0 - 3, to activate one additional category, make the entry: Q D C A / 9 ∗ C 4 - 4 ( spaces added for clarity ) Last Category to be Activated Thorough To First Category to be Activated Mandatory Asterisk ( ∗ ) Queue Number Mandatory Slash ( / ) Add Categories Function Identifier for Queue Activate DESCRIPTION ENTRY Add a Single Category to a PNR Queue QDCA/8∗C2-2 Add Multiple Categories to a PNR Queue QDCA/7∗C4-12 Add a Single Category to the Message Queue QDCAM∗C6-6 Add Multiple Categories to the Message Queue QDCAM∗C3-8 EXAMPLE: Queue 9 has categories 0 - 4 activated, to activate categories 5 - 10 make the following entry QDCA/9∗C5-10 RESPONSE: OK

If an attempt is made to add additional categories that are not in numerical sequence, the following error response will be returned.

CONSECUTIVE CATEGORY ACTIVATION RQRD

Queues

01/01/07 48

Queues

01/01/07 49

QUEUE & CATEGORY LABELS HELP QLABEL A Label may be added to a queue or a category to further define the function of the queue or to identify that a queue or category has been allocated to a department or an individual person at your agency. • QUEUE LABELS, may be added when a queue is being activated or after the queue has been activated. Queue labels may contain 1 - 10 characters. • CATEGORY LABELS, may only be added after the category has been activated.

- Special Queue category labels may contain 1 - 16 characters. - Dual Queues category labels may contain 1 - 10 characters.

The following special characters may be used in a queue or category label: PERIOD . DOLLAR SIGN $ DASH - ASTERISK ∗ DESCRIPTION ENTRY QUEUE LABELS Add/Amend a PNR Queue Label QD/8@OPTIONS Add/Amend the Message Queue Label QDM@MESSAGE Add/Amend the World File Queue Label QD/98@WORLD FILES Delete a Queue Label (see note*) QD/8@ CATEGORY LABELS Add/Amend a Category Label on a Special Queue QD/86∗C4$LABEL Add/Amend a Category Label on a Dual Queue QD/1∗C10-URGENT Add/Amend a Category Label on the Message Queue QDM∗C3-REMARKS Delete a Category Label on a Special Queue (see note*) QD/86∗C16$ Delete a Category Label on a Dual Queue (see note*) QD/160∗C7- Delete a Category Label on the Message Queue (see note*)QDM∗C6-

*NOTE - a mandatory space is required at the end of the entry

Queues

01/01/07 50

QUEUE & CATEGORY DEACTIVATION HELP QDX All queues and categories except for the System Queues (Q0, Q1, Q97 and Q98) activated by Worldspan may be deactivated. Any individual in an agency may deactivate queues and categories. GUILDLINES • A queue or category can only be deactivated when there are no items on the queue and/or category. • If a queue is deactivated, all categories on that queue will also be

deactivated. • Specific categories except for category 0, may be deactivated without

affecting the remaining categories in the queue. • Deactivation of categories does not require numerical sequence. • SPECIAL QUEUES - permit 33 categories to be deactivated in one entry. • DUAL QUEUES - permit 15 categories to be deactivated in one entry. DESCRIPTION ENTRY PNR QUEUE Deactivate Entire Queue QDX/40 Deactivate a Single Category QDCX/72∗C9-9 Deactivate Range of Categories QDCX/8∗C2-12 MESSAGE QUEUE Deactivate a Single Category QDCXM∗C4-4 Deactivate Range of Categories QDCXM∗C14-18

EXAMPLE ENTRY: QDX/30 ENTRY: QDCX/70∗C14-18 RESPONSE: RESPONSE:

Q OFF OK