questions and answers question reference … answers.pdf · 101 x hit7070 version 3.4, version...

QUESTIONS AND ANSWERS

Below follow questions which have been posed during the bidding stage, we hope this helps you as you prepare your bid response:

Question

Reference

Broadband Infraco response

1. What are the current Vendors/Models/NE Count for each Portfolico Type? Please read sheet "vendor details" in this file which require your inputs

See Answers to Question 17 - 20

2. What is the plan for next 2-3 years so that future dimensioning is taken care?

Expected growth of 30%

3. Is HA redundancy required? Yes

4. Use Cases such Enterprise Management in Phase 1 & 3, Customer Relationship in Phase 1, 2, 3; Does it meain these application to be delivered in phases or vendor can suggest application & priorities?

Enterprise Management is not part of the required solution (Tender). The required solution is based on the following group of use cases, but in this orders.

Assurance

Fulfilment processes

Customer Relationship Management

Billing The solution required should be able to integrate with the following use cases identified in future:

Enterprise Management

Supply chain Management

Portfolio lifecycle management

5. Current CRM (VTiger) used as TT. But Requirement talks about requirement UC (A_01_Manage Customer Problem, A_02_Manage ServIce Trouble, A_03_Manage Resource Trouble, A_04_Manage S/P Trouble, A_05_Manage Customer SLA). Does it mean

The trouble ticket solution will replace V-Tiger. Yes. Propose both migration and greenfield.

Trouble Ticket module to be included in solution? (Ref 2.1.6.1)

6. Does NMS (Corent TNMS, ZTE Netnumen, Timepictra - Symmetricon, Open NMS, INALA, JDSU ONMS, Cisco ANA, Rancid) provide NBI interface. If so what is the NBI protocol? (Ref 2.1.6.2)

YES, using SNMP protocol

7. Corporate IT System: Any integration is expected with Pastel Evolution (Procure to pay), Remmedy (Asset Management), VIP People (HR Payroll) with OSS solution application or these can be replaced in solution? (Ref 2.1.6.3)

The solution required does not require any integration with the current corporate IT system for now, but should have an open interfaces to similar system in future.

8. Do you expect any migration activity from current systems to new solution?

Yes. Propose both migration and greenfield.

9. NMSWorks has discovery application which discovers information from network through direct device or through NMS/EMS NBI on demand/schedule based/notification based and keep the network inventory real time. Do you have any inventory management system (like M6 or Cramer)? If so, do you want this to be reconcilled with.

No inventory management system at all.

10. NMSWorks has FMS and RCA/SIA Application which collects the alarm, remove duplicates, does co-relation, enrichment and also does root cause analysis to identify root cause problem. It also identifies various services affected due to this problem. This helps to create resource trouble ticket and service trouble ticket. Not seen requirement wrt to FMS, RCA/SIA in requirements. Is there a requirement for this? If not then from where does trouble ticket get problem from ?

The required solution is for end to end automation of trouble tickets as Assurance use cases

11. NMSWorks understands that integration with payment gateways and bank gateways are not required and hence would not be considered.

The solution required does not require any integration with the payment gateways and bank gateways system for now, but should have an open interfaces to similar system in future.

12. NMSWorks assumes that raising of Trouble ticket for Billing and viewing of ticket status would happen over web self care portal, hence will propose Web Self Care Portal for Billing. INFRACO to specify whether the portal is required. Separately NMSWorks shall propose NOC web care portal as well.

One portal for customer with multiple interfaces for leads/order, billing, fault, view customer service performance,

13. 1) Supply Chain Management for Hardware components and Services, like travel, training are addressed by ERP through Supply chain management. BBI can confirm if this serves the current RFP. 2) In BSS there is a module named "Channel Partner Management" which has the capability to support partner engagements and settlements (including interconnects). Shall we propose same?

The solution required does not require module named "Channel Partner Management” for now, but should have an open interfaces to similar module in future.

14. NMSWorsk shall propose its BSS with Work Force Management as a module. It has the following sub modules; 1. Managing of field operations 2. Planning and scheduling of appointments 3. Assigning work orders, 4. Issuing of work orders 5. Order capture and validation 6. Order Orchestration 7. Order Tracking 8. Order Closure & Intimation to customers

The solution required solution includes EM_01 Manage Field Forces, with open interfaces to future HR system.

15. What are technologies used Transmission:

SDH DWDM IP/MPLS Environmental Fiber Management Synchronization

16. What are services provided

SDH STM1,4,16,64,256 IP Peering, IP Transit, E-LAN , E-Tree Layer 1 and Layer 2 Ethernet services

17. What are the vendors for IP Cisco, ZTE

18. What are the vendors for Transmission Coriant, ZTE

19. What are the network models, version nos. under IP domain

IP Cisco – IP CORE

3 x CRS8Slot Cisco IOS XR Software, Version 5.3.0 3 x CRS4Slot Cisco IOS XR Software, Version 5.3.0 3 x ASR9000 Cisco IOS XR Software, Version 5.3.4 DCN Cisco Routers/Switches

5x 3900 Cisco IOS Software, C3900 Software (C3900- UNIVERSALK9-M) 2 x ASR1006 Isando IOS-XE Software (X86_64_LINUX_IOSDADVIPSERVICESK9- M) 50 x CISCO2911 Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(3)M3 Cisco 2811 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(3i) 10 x Cisco 3750 Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(55)SE4 DCN ZTE Routers/Switches ZXR10 ROS Version V4.8.01.B.01

24 x1800 ZXR10 2842 DC Software, Version ZXR10 ZSR V2.08.11.B.60.P02 17 x 2800 ZXR10 2842 DC Software, Version ZXR10 ZSR V2.08.11.B.60.P02 4 x 3800 ZXR10 3884 DC Software, Version ZXR10 ZSR V2.08.11.B.60.P02 15 5900 ZXR10_5952E Software, Version ZXR10 5900E&5100E V2.8.23.B2.06.P13

20. What are the network models under Transmission domain

DWDM/SDH Coriant 40 x HiT7025 Version 4.3, Version 4.4

101 x HiT7070 Version 3.4, Version 3.2.2 91 x HiT7080 Version 4.3, Version 4.4 144 x HiT7300 Version 5.10.2x, Version 5.30 28 x HiT7500 Version 3.13, Version 3.21 13 x HiT7100 Version 2.1 13 x mTera fp 4.0.1 45 x MTS Version 2.03 55 x SMA16 Version 4.22 20 WTTR Version 2.0, Version 2.2 DWDM/SDH ZTE

21. What are EMS for each vendor, model, version and qty

Coriant TNMS- Servers and Netservers and Clients Version 14.10, Version16 ANA – Version 3.7.1.2 ECS (Inala) – Version 2.25 TimePictra ZTE Netnumen T31 ZTE Netnumen U31

22. Is WIMAX, FTTX [GPPN], Microwave or other technologies to be monitored now or in future

Yes

23. Is there any last mile providers network to be monitored now or in future

Yes

24. If yes what are their technologies like microwave, wimax etc

Yes

25. Please mention the number of users for OSS, BSS, ERP separately

OSS 200, BSS 100 and; ERP 100

26. Black Economic Empowerment Broadband Infraco requires all interested parties to provide their valid Broad Based Black Economic Empowerment status from a verified agencies, sworn affidavits from QSEs and EMEs to be eligible to claim BBBEE points.

Is this required for foreign bidders if it JV with level 2 BBBEE partner?

Refer to page 74 and 75 (par. 1, 2 & 3) of the Standard Bidding Document 1 – Part A: Invitation to Bid and Part B: Terms and conditions for Bidding documents on the bid document for instruction on Tax Clearance and BBBEE requirements of international bidders wishing to participate in this bid.

27. Broadband Infraco will only accept proposals from interested parties that are prepared to accept and comply with the contract conditions as per the New Engineering Contracts (NEC) – NEC3 Professional Service Contract – PSC3)

1. Is this required for foreign bidders if it JV with level 2 BBBEE partner? 2. What kind of evidence should we provide to show we accept and comply with the NEC regulations?

The NEC contract is compulsory for both parties to a JV agreement, registration with the Central Supplier Database will only apply to the local company – this is compulsory for the local company. You need to state somewhere in your response that you accept all the terms of our NEC contract.

28. Provide details of local as well as international professional indemnity insurance (if applicable)

1. The insurance is required before or after a bidder gets the award? 2. What is the coverage of insurance, such as software, hardware, service or staff security?

At bidding stage it is sufficient to indicate that you have the Professional Indemnity and provide documentary evidence of existence of the Professional Indemnity. If awarded the bid, you will need to have Professional Indemnity cover.

29. Company Information Required The company information should be provided separately or can be combined with other documents?

This must be indicated in the bid response in the space indicated on relevant section of the bid document.

30. Please attach the first page of the Central Supplier Database (CSD) from National Treasury to the bid response

Is this required for foreign bidders if it JV with level 2 BBBEE partner? And our partner registed .

Refer to page 74 and 75 [(par. 1, 2 & 3), (Standard Bidding Document 1 – Part A: Invitation to Bid and Part B: Terms and conditions for Bidding)] on the document titled “Appointment of a service provider who will supply install test configure and integrate an Operational and Business Support System_.pdf” for

instruction on Tax Clearance and BBBEE requirements of international bidders wishing to participate in this bid.

31. Other mandatory administrative and technical requirements are stipulated under item 15 of the bid (See from page 17).

We did not find item 15 on page 17. All mandatory documents are listed on page 18 of the bid document, under the heading “Table 1: Documents that must be submitted for Pre-qualification”.

32. The attached confidentiality agreement included in Annexure F must be signed

Does it refer to Annexure E ? The confidentially agreement can be found on Annexure E on page 22 of the bid document.

33. Receipt of Invitation Form How shall we submit this document? Can we send the scanned version by email?

Please email this form to the email address provided on page 1 of the Bid Document.

34. Annexure G – SBD 4: Declaration of interest.

Inconsistent Annexure number, e.g. the "SBD 4: Declaration of Interest" is actually shown as Annexure H on page 76 instead of G. Same things happen to item 10-13. Please check and confirm if there is anything missing or mismatched.

Annexure G is the Pricing Sheet from page 72-73 .

35. Show Value Added Tax (VAT) payable by Infraco separately as an addition to the tendered total of the prices.

Does this mean, our quotation consists of 2 parts, price + VAT?

All Pricing must include Vat, please indicate the following: 1. Price Excluding Vat 2. Vat Amount 3. Price Including Vat

36. Infraco will not accept a tender submitted telephonically, e-mail or by telegraph unless stated otherwise in the Tender Data.

E-mail is mentioned as the mandatory channel for bid submission on page 74. Please refer to Question No. 29 as below. Please give us a clear instruction as to what kind of channel we should take to submit our bid documents.

This is a mistake, Broadband Infraco will not accept emailed or faxed responses, please refer to page 3 of the bid document for the correct tender delivery instruction (“lodging of tender and closing date”).

37. Comply with Broadband Infraco’s requirements regarding BEE and Black Women-owned Suppliers.

Where can we find the details of the requirements regarding BEE and Black Women-owned suppliers?

Refer to page 3, par.3.9 of the tender document for information on Broadband Infraco’s Black Economic Empowerment requirements. You can also read page 84 (Annexure K - Standard Biding Document 6.1) for requirements regarding BEE and Black Women Owned suppliers.

38. Unless alternative arrangements have been agreed, arrange for both parties to complete and sign the Form of Agreement and Contract Data for the NEC Adjudicator's Contract with the selected adjudicator

Can you please explain what the Adjudicator's Contract is?

Bidders need to indicate acceptance of the terms and conditions of our NEC contract. The successful bidder will required to sign an NEC contract.

39. Bid evaluation methodology

As stated in this part, there are 3 stages for bid evaluation, please help confirm: 1. For stage 1 (or 2), the score we got is just used as the pre-condition for entering next stage, right? As long as we got 65 (or 15) or above, we can enter stage 2 (or 3), right ? 2. In stage 3, all qualified bidders will be evaluated equally from zero, regardless of how many points they have got in stage 1 or 2, right? 3. If a bidder has got enough points to enter stage 3, does this mean his final score (which can determine if he can win the bid or not) is calculated only based on the bidder's performance in stage 3?

STAGE 1 - Bidder(s) are required to achieve a minimum of 65 points out of 80 points to proceed to Stage 2 (Proof of Concept Evaluation). STAGE 2 Bidder(s) are required to achieve a minimum of 15 points out of 20 to proceed to Stage 3 (Price & B-BBEE Evaluation). STAGE 3 Price and B-BBEE Evaluation on the 80/20 preferential point system

- Price: 80 points - B-BBEE: 20 points

40. Bidder Compliance form for Functional Evaluation

1. Does this mean the statement of compliance for Appendix A to F? 2. Shall we also need to make statement of compliance for Page 1-7, and Page 10-16?

Please ignore this section there is no “Bidder Compliance form for Functional Evaluation”.

41. Submit full details of the pricing proposal as per in a separate envelope

Is there a template provided in this RFP for price schedule?

There is no template for the pricing proposal, however bidders are requested to follow the instructions given on page 73 of the Bid document.

42. i. Phase 1 – Price Evaluation (0 Points) Should it be 80 points instead of 0 ? Yes it should be 80 points and not 0 points – please correct on the bid document.

43. Pmin = Comparative price of lowest acceptable bid Is this value fixed by Infraco? Or Infraco will select the lowest price among all tenders as the Pmin value?

The latter, it’s a National Treasury formula for calculating price, we will use the lowest acceptable bid.

44. General Commercial (including costs offer for the month, year and for two years)

1. Please explain what kind of cost we should offer by month, year and two years? You know for hardware, we should quote by quantity of equipment instead of by time. 2. Is this only for service quotation? 3. The two years refer to project implementation time OR annual maintenance service time?

Please refer to Annexure G: Pricing for all the required pricing elements.

45. Financial statements

Is there any requirement for financial statements? For example, we need to provide the financial statements for the past 3 years or just last year? And do you have a threshold for the annual turnover?

Please provide the latest audited Financial Statements

46. Cover letter indicating acceptance of NEC’s Professional Contract and negotiation of an acceptable SLA or Finance contract.

1. Can you please provide a template for such a cover letter? 2. Need we purchase the published NEC, attach it to the cover letter and then submit it together with other tender documents to Infraco?

Please prepare your own Cover letter

47. Acceptance of validity of tender – 120 days from closing of bid

How are we supposed to show our acceptance of the validity tender? Need we submit an official letter acknowledging this?

You do not have to do anything to accept the 120 days tender validity period. Bidders are advised that the tender will be valid for 120 days from the tender closing date.

48. No bid will be awarded to a person or company who has been listed in the National treasury lists of restricted service provider/suppliers as updated by National treasury.

What kind of evidence shall we submit?

You do not have to provide any evidence, as part of our administrative checks we will check whether your company is listed on the National treasury lists of restricted service provider/suppliers.

49. NAME OF OTHER PARTY a company incorporated under the laws of [insert name of country], having its registered office at [registered address], Republic of South Africa, with registration number [insert registration number] [hereinafter referred to as the “Receiving Party”).

Does this mean the bidder must be a company registered in Republic of South Africa and is it accepted if we JV with level 2 BBBEE partner?

JV is an acceptable bidding method

50. IPDR 1. How many points are allocated for this item? 2. “Supplier/Partner Settlement” and

5 points

"Network Data Management – Usage" are sub-items of IPDR?

51. Identity Management How many points are allocated for this item?

5 points

52. Company must have been in business for longer than 2 years a. <2 years = 0 points

b. ≥2 years and above years’ in business = 5 points

As stated, a company can get 5 points if it's

been in business for ≥2 year, then how come the total score for this item is 10 points?

5 points is the maximum rating that can be attained during the Bid Evaluation stage.

53. CLOSING DATE: 02 May 2018

Please confirm which is the official closing date, 2 May, 2018 OR 3 May 2018? Since some inconsistent descriptions are found in this RFP.

This was a mistake, the correct closing date is Thursday 03 May 2018 AT 12h00 PM (SOUTH AFRICAN TIME), as stated on page 1 of the Bid Document.

54. Invitation to Bid: BID RESPONSE DOCUMENTS MUST BE SUBMITTED THROUGH EMAIL.

Please confirm the acceptable channel for submitting bid response documents, as it is mentioned on Page 13 of this RFP that "Infraco will not accept a tender submitted telephonically, e-mail or by telegraph unless stated otherwise in the Tender Data." See question no. 11 as above.

Broadband Infraco will not accept bids that are accepted by telephone, email or fax. Please refer to page 3 of the bid document for the correct tender delivery instruction (“lodging of tender and closing date”).

55. VAT REGISTRATION NUMBER TAX CLEARANCE NUMBER

Are these required for a foreign bidder if it JV with level 2 BBBEE partner?? Or a foreign bidder just fill in the TAX information registered in its home country?


56. " November 2011" Are we allowed to modify this date which is obviously inappropriate for this tender?

Please do not amend any of the SBD forms, please fill in the required information on the SBD forms. Tampering or amending any of the clauses of the SBD forms is not permitted. 2011 is the year when the form was created, please leave it as it is.

57. Stipulate if applicable and ensure that all companies submit their required documentation including a valid consolidated B-BBEE certificate.

If the bidder is a joint venture composed of Company A (BBBEE level 2 and Company B, then: 1. What kind of documents must be submitted by EACH party? 2. How shall we fill in the SBD documents?


Take the SBD 1 Invitation to Bid as an example, should we submit 2 copies of this document with one copy bearing the information of Company A and the other bearing info of Company B? 3. Or we only need to just submit 1 copy of this document? if yes, then what is the "Name of Bidder", can we name it as "Company A & Company B"? 4. how many points we can get ?

In the case of a local company which is bidding with an international company, the local company must complete its own SBD 1 and attach all the documents that are required by the bid.

58. What is the difference between figure5 and figure6 in function requirement?

Figure 5: Functional Requirement Platform Figure 6: Functional information architecture (SID)

Figure 5 shows the processes (Use cases) functions while figure 6 information managed by the processes.

59. Are the services provided by Broadband Infraco to customer internet data or broadband ? What is the charging mode to the customer, online or offline? Is all the customer are postpaid subscriber or prepaid subscriber? since the usage records are charged in billing platform, is it the existing network elements provide the records ? And how do network elements provide the records, by files?

Billing platform

Online Rental Prepaid , bill monthly and/or contractual years (1-10)

60. Should the proposal solution integrate with all existing systems listed in Table 4,Table 5,Table 6

Existing Broadband Infraco infrastructure

Table 4 No Table 5 Yes Table 6 No but consider future integration with similar modules.

61. 1. What kinds of goods/service are provided to BBI by suppliers/partners? please make the detail examples.

supply chain use cases

1. Networking equipment etc

62.

Manage Infrastructure Capabilities (UC) encompasses:

1.Yes

1. Is it monitoring and analysis the inventory information? 2. When the amount of inventory is low the threshold, BBI will make the plan and design to purchase the infrastructures? 3. Where does BBI make the plan and design? 4. Infrastructures refers to what kinds of devices? Please make the examples. 5. Construction means tracking the procurement progress? Is the procurement request published by BBI and forward to supplier/partner in proposal system? If NO, then how procurement request come to supplier/partner? 6. "Handover to Operations" means when infrastructures are arrived in warehouse,BBI shall start the acceptance workflow such as hardware testing, the quality checking etc? Will the proposal system record the acceptance result of purchased infrastructures?

Monitoring & Analysis Plan & Design Construction Handover to Operations

1. Yes

4. DWDM/SDH Coriant

40 x HiT7025 Version 4.3, Version 4.4 HiT7070 Version 3.4, Version 3.2.2 HiT7080 Version 4.3, Version 4.4 HiT7300 Version 5.10.2x, Version 5.30 HiT7500 Version 3.13, Version 3.21 HiT7100 Version 2.1

IP Cisco – IP CORE

CRS8Slot Cisco IOS XR Software, Version 5.3.0 CRS4Slot Cisco IOS XR Software, Version 5.3.0 ASR9000 Cisco IOS XR Software, Version 5.3.4

63. 1. Does the word "retire" mean the product offerings becomes uncommercial? 2. Innovate the product offering, starts with the product concept, then develop the product specification, and end with commercialize. Are all above steps configured as nodes in proposal system? If yes, does It flow to the next node when the current node is finished.

Innovate & Retire Product Offering 1. Yes 2. Yes

64. what is the product offering? What is the product technology? Make the example to explain them.

Innovate & Retire Product Technology

E.g Services/Producst Layer1 and Layer2 Ethernet services STM-1/4/16/64 OTN DWDM Lambda services (10G/40G/100G)

E.g Technology SDH,DWDM,IP/MPLS 65.

1. Are all the troubles/problems mentioned in this section monitored by proposal system or by the existing system in

Assurance use cases The proposed system must monitor

troubles/problems.

BBI? If by the existing system, how do the troubles/problems alarm BBI, supplier/partner customer?

66. How does BBI collect the customer product request, have the talk with customer by face-to-face?

Establish Customer Offer (UC) is responsible for consistently managing prospective customers (new or existing), for the qualification of the customer expectations and for matching customer expectations to BBI’s products and services and ability to deliver. It starts with a qualified customer product request or request to fulfill specific expectations. It ends with the submission of an offer which the customer will either accept or reject. In case of acceptance, the approved offer becomes a contract appendix and generates a product order request.

Talk to customer face-to-face, telephone, emails

etc

67. Are all these activities manual, and paper work? If yes, will it be recorded in proposal system?

In case of identification of a matching product offering, Establish Customer Offer (UC) tracks and manages the development of the sales proposal. A pre-order is created and on the base of this pre-order (service investigation form), a feasibility check is performed including, when available, resource reservation and/or estimate lead time and cost (Check feasibility UC). Upon feasibility check completion notification, Establish Customer Offer (UC) operates a customer credit vetting (e.g. financial stability, Trade Reference & Insurance, capacity affordability) prior to submitting the sales proposal to the customer for approval and sign off. The credit vetting is performed externally (South African Credit Bureau).

Yes, activities are manual.

Yes, they should be recorded in the proposal system.

68. Figure 6: Functional information architecture (SID)

Regarding network management platform: 1. What kinds of services is involved in service inventory management? 2. What kinds of resources is involved in resource inventory management? 3.Service test management is just record the test result in the proposal system? If not, how do the system do the test? In which scenario, it need to carry out service test? 4. Resource test management is just record the test result in the proposal system? If not, how do the system do the test? In which business scenario, it need to carry out resource test?

1. Layer1 and Layer2 Ethernet services STM-1/4/16/64 OTN DWDM Lambda services (10G/40G/100G)

2. Network components, peripherals etc Yes.

69. Regarding total subscriber number

As BBI is the licensed telecommunications service provider of wholesale services, the object customer of BBI is the organization, such like company, school, government, hospital, etc. 1. Currently, how many customers(organization) does BBI have? 2. All the customer(organization) are atomic subscriber? Atomic subscriber means the subscriber has established account information in BBI and pay the service to BBI. If the customer(organization) is not atomic subscriber, it means the individual user who uses broadband service in such organization is the atomic subscriber,

1. Approx. 45 2. All customers are Atomic.

None

has established account information in BBI and pay the service to BBI. 3. If the individual user is the atomic subscriber, how

72. Does the offered system solution includes AAA system? AAA system is object to the broadband service, such as ADSL,FTTH, Lease line etc. The core function of AAA system is the authentication, authorization, and accounting. When the subscriber starts access internet, the request will first go to AAA for authentication and authorization (QoS control), after success of authentication and authorization, it is allowed to surf the internet.

Does the offered system solution includes AAA system?

No

73. As discussed, we are partnering with an overseas company to deliver this solution. However, our partner does not have any local documentation: i.e. Tax Clearance, and BEE certificate. According to one of the companies that issues out BBBEE certificate, they can only provide a consolidated BBBEE certificate for a JV if both companies already have their own individual BEE certificates. First question: So question, can we submit BEE certificate for one company? What is viable partnership model that will still enable us to claim our full BBBEE points?

Refer to page 74 and 75 [(par. 1, 2 & 3), (Standard Bidding Document 1 – Part A: Invitation to Bid and Part B: Terms and conditions for Bidding)] on the document titled “Appointment of a service provider who will supply install test configure and integrate an Operational and Business Support System_.pdf” for instruction on Tax Clearance and BBBEE requirements of international bidders wishing to participate in this bid.

74. Secondly: the question around the NEC-NEC3 & PSC documents, are these mandatory? Would we

Yes you are correct, in your bid response you must indicate that you have read the NEC contract and you will have no problem signing our NEC contract

lose points or be disqualified if we didn't submit any?

I think my second question resulted from having misread point no 6. "Condition of Contract"; my initial understanding was that we need to obtain some documentation from Thomas Telford Publishing and include in our tender submission. But after revisiting that section, it sounds like these are conditions that will apply at contractual stage with the successful bidder, and one can obtain a copy of these conditions for own information from TTP...is this correct?

– should you be recommended for the award of this bid.

75. Lastly: do we need to register on the BBI supplier database even though we're registered on CSD?

Registration on the Broadband Infraco supplier database is not a mandatory requirement at the bidding stage, however registration with National Treasury’s Central Supplier Database is a mandatory requirement for all parties wishing to submit a bid for this tender.

76. Please clarify , what are the existing services BBI is providing and what are the services they are going to launch in future ? In the RFP we can see BBI is offering backhaul connectivity services .

RFP extract for point 1

Our products and services are based on variety of technology portfolio, including Synchronous Digital Hierarchy (SDH), Dense Wavelength Division Multiplexing (DWDM) or Optical Transport Network (OTN), IP/MPLS and Carrier Ethernet

Layer1 and Layer2 Ethernet services STM-1/4/16/64 OTN DWDM Lambda services (10G/40G/100G)

77. It is also mentioned that BBI is a Wholesale provider of choice of Backhaul connectivity. Please clarify if BBI is looking

No but the solution should consider integration with similar solution in the future.

for an Enterprise solution or a Wholesale (Partner Billing Solution).

78. What are the closure timelines for this opportunity?

The bid closing date is Thursday 03 May 2018 AT 12h00 PM (SOUTH AFRICAN TIME) – this is stated on page 1 of the main Bid Document.

79. Is HA redundancy required? Is HA in the main location and DR separately required?

Yes

What are the network models, version nos. under IP domain. Please specify the qty of each ?

IP Cisco – IP CORE 3 x CRS8Slot Cisco IOS XR Software, Version 5.3.0 3 x CRS4Slot Cisco IOS XR Software, Version 5.3.0 3 x ASR9000 Cisco IOS XR Software, Version 5.3.4 DCN Cisco Routers/Switches 5x 3900 Cisco IOS Software, C3900 Software (C3900- UNIVERSALK9-M) 2 x ASR1006 Isando IOS-XE Software (X86_64_LINUX_IOSDADVIPSERVICESK9- M) 50 x CISCO2911 Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(3)M3 Cisco 2811 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(3i) 10 x Cisco 3750 Cisco IOS Software, C3750 Software (C3750-IPSERVICESK9-M), Version 12.2(55)SE4 DCN ZTE Routers/Switches ZXR10 ROS Version V4.8.01.B.01

Quantity include e.g 3 x CRS8Slot Cisco IOS XR Software, Version 5.3.0 The first number 3 is the quantity. The network is evolving we are expecting quantity and models and versions to change.

24 x1800 ZXR10 2842 DC Software, Version ZXR10 ZSR V2.08.11.B.60.P02 17 x 2800 ZXR10 2842 DC Software, Version ZXR10 ZSR V2.08.11.B.60.P02 4 x 3800 ZXR10 3884 DC Software, Version ZXR10 ZSR V2.08.11.B.60.P02 15 5900 ZXR10_5952E Software, Version ZXR10 5900E&5100E V2.8.23.B2.06.P13

78. What are the network models under Transmission domain. Please specify the qty of each ?

DWDM/SDH Coriant 40 x HiT7025 Version 4.3, Version 4.4 101 x HiT7070 Version 3.4, Version 3.2.2 91 x HiT7080 Version 4.3, Version 4.4 144 x HiT7300 Version 5.10.2x, Version 5.30 28 x HiT7500 Version 3.13, Version 3.21 13 x HiT7100 Version 2.1 13 x mTera fp 4.0.1 45 x MTS Version 2.03 55 x SMA16 Version 4.22 20 WTTR Version 2.0, Version 2.2 DWDM/SDH ZTE

Same as above answer.

79. Is WIMAX, FTTX [GPPN], Microwave or other technologies to be monitored now or in future. Kindly inform if we have to manage and price this now or mention it as possible now and will price it in future?

Yes

80. Would BBI consider a hosted cloud solution? Please provide quotes for both.

81. Clarification of BBBEE and Tax Clearance Requirements

- Refer to page 74 and 75 (par. 1, 2 & 3) to read the Standard Bidding Document 1 – Part A: Invitation to Bid and Part B: Terms and conditions for Bidding documents in the bid document for instruction on Tax Clearance

Certificate and BBBEE requirements for International bidders as well as local bidders, wishing to participate in this bid. - At the compulsory briefing session we indicated that bidders can enter into Joint Venture (JV) agreements, we stressed that to be able to claim BBBEE points the JV must submit a consolidated B-BBEE Status Level Certificate - if you are bidding as a JV and do not submit a consolidated BBBEE Level certificate for the JV, you will score 0 points out of 20 points for BBBEE. - With regards to the JV itself you need to submit a JV agreement (signed by the International and local partners) that outlines all responsibilities with respect to the bid response; the JV agreement must also spell out the percentage split of the work i.e. who will be doing what on the project.

82. Clarification of Proof of Concept (POC)

- We will retain our evaluation methodology as stated on the bid document and will not be changing it, please note that when we consider qualifying bidders for the POC we will be reasonable in giving qualifying bidders enough time to prepare their solution for POC

83. Clarification on Quoting in US Dollars and Payment of Value Added Tax in South Africa

- If you insist on quoting in US Dollars, please give us a price in US Dollars and convert it to South African Rands, please give us the exchange rate used seven (7) working days before submitting your bid/tender - If you intend quoting in US Dollars, please take the necessary steps associated with Broadband Infraco’s exposure to Rate of Exchange (ROE). - On the quote you must indicate clearly all your Pricing Terms and Conditions. - With regards to the payment of Value Added Tax, please consult the South African Revenue Service (www.sars.go.za) to seek assistance on your Value Added Tax obligations when rendering this service to Broadband Infraco.

84. Tender date extension request. This has been granted, the new tender closing date is 12 PM on Friday 18 May 2018

85. Is there an indication of the estimated range of the budget for the solution BBI is seeking? The reason we ask is that the RFP uses the ETOM Framework and if we were purely guided by that then the price for implementing a solution according to the framework could easily be R500m – R1bn, which would appear unaffordable given BBI’s current funding model.

The Pricing will be evaluated using the 80/20 principle in terms of the Preferential Procurement Regulations, 2017. The regulations indicate clearly which tender amounts fall into the 80/20 principle. To get more information on the above, please refer to page 84 of the tender document.

86. Can our response only address a component of the requirement e.g. only Service Asssurance or will that lead to us being disqualified for not addressing another e.g. Billing?

The response should address all required components as per tender documents.

87. Are the solutions expected to be deployed on-premise or in the cloud?

Please provide quotes for both.

Name Description (Ref: Appendix

A_Input_Functional Requirements v1.0_

Classification Questions/Clarifications BBI Reply

REQ_001

Prior to processing a request for quotation, the provider typically has to answer requests for product information such as portfolio roadmap (features, timeline, …), portfolio characteristics (type, price, time to deliver, …) or availability / presence

BSS

Is it Portfolio roadmap or Product road map. Is this related to the product which BB Infra is selling to their end customers or it has got some other meaning ?

Yes : Refer to the use cases 1.2.1.2 Manage customer Self Service

REQ_002

The current portfolio handled over FAB processes is static, meaning that the configuration is defined at order time and cannot be changed dynamically during usage.

CRM/OSS

1) Please expand FAB for the sake of clarification. We understand it is feasibility. 2) During pre-feasibility stage configuration was decided, but the system should allow changes during feasibility/provisioning. Please clarify

Static to mitigate possible fraud. Changes on configuration will be for downgrading or upgrading of services. Meaning the current services in use should be discontinued to allow change in configurations

REQ_003

Pro-active campaigns over B2B, forums, conferences channels are organized in order to inform potential customers about the provider portfolio.

BSS Is there a need for Campaign module, [Lead Manager] support in Enterprise perspective in CRM?

The Campaign module is not part of the current required solution. Management customer data module should have future interface to support Campaign

module or similar module.

REQ_004

Customer master data has to be accessible to and shared over the different channels (KAM, Call Center, portal::plan)

BSS

1) KAM - please expand. 2) What is the call center application available? Is it required for this tender? 3) NMSWorks has its own selfcare portal application. Is it required to be optional or mandatory. In case BBI already has one, please inform its details for integration requirement?

1) Key/Sales Account Manager team 2) No application and not required for this solution 3) Mandatory. Refer to use case1.2.1.2 manage customer self-services BBI doesn’t have any currently (greenfield)

REQ_005 Customer interaction history has to be shared over the different channels (KAM, Call Center, portal::plan)

BSS

Does BBI already have a CRM, 3rd party call center module and selfcare portal application? If yes please inform details. Is integration to these required?

No refer to REQ_004

REQ_009 During quote elaboration, the solution shall provide means to check for capacity availability

BSS

Capacity is an OSS function and shall be provided. OSS is to be Integrated with BSS for real-time capacity availability check? Please carify

Yes. OSS is to be Integrated with BSS for real-time capacity availability check

REQ_015 Customer contracts include MSA, prices schedules, SLAs

BSS

MSA - master service agreement, SLA's, Price schedules are paper documents. BBI has to specify what parameters are to be captured in CRM/BSS

Yes. Documents to be attached to the customer profile on system as contract. Including history of contracts.

REQ_032 When order cannot be fulfilled due to lacking capacity, KAM process is triggered (capital program)

CRM/OSS

What are the KAM process? We believe BSS, OSS, ERP has to be integrated to fulfill this need. Capacity lacking can be identified by OSS, capacity request by BSS and the lack of capacity resources to be trigerred

When there is capacity the orders will follow through. However when there is not capacity orders will sit with services engineering

to ERP to get the materials from stores [Supply chain module] or request order for fresh purchase. Hence kindly define KAM process.

until Capital project completed

REQ_046 Service activation should be automated OSS

This can be done. We need to know all vendor, models and quantity details of the network + the NBI details for service Auto activation. Read sheet 3 in this file to answer all the details please

See Answers to questions 17 – 20. More info about NBI interfaces can be sourced from the Vendors.

REQ_058

Change management process: impact analysis, customer information according to MSA conditions (refer to change management process documentation)

OSS

Once change manage document is provided, customer triger can be provided based on MSA. Please read REQ_015 above. Please provide chane management process documentation

Documents will be provided to the winning bidder.

REQ_059 Running orders might be changed at anytime subject to validation

OOS

This requirement seems to conflict with Req_002. Please can you elaborate the difference with respect to Req_002.

During order processing/ Fulfilment, configuration can be changed should thy become faulty or in used

REQ_061 Changes are charged as a combination of OTC and adjusted MRC

BSS

Confirm that OTC refers to One time charge [Non recurring charge - NOC] and MRC refers to Monthly recurring charge. Will BBI require usage based charges in future?

Yes

REQ_062 Same acceptance procedure as for OA CRM/OSS Is this customer acceptance test post provisioning and billing activation stage?

Yes

REQ_063

Reasons for provider initiated termination: payment issues, breach of contractual conditions eg. change of license conditions

BSS Do we need to set any priority for termination/resume based on the reason for the same.

YES

REQ_071 Win back efforts would happen when the termination request is issued.

BSS Is this part of a Workflow? Which workflow? And what are its parameters?

REQ_076 Billing inquiries are handled by finance BSS

Assumption: Finance user with Billing module access should handle biling queries? This is a function of BSS and not ERP.

YES

REQ_077 Bill inquiries will typically lead to credit notes in exceptional situations to refunds

BSS Is there any approval involved in this process? This is a function of BSS in our module

YES

REQ_096 When performance management identifies capacity shortage, CAM process is triggered

OSS

Capacity fill up trigger can be initiated in Service Assurance module of NMSWorks OSS - FMS, PMS. What is CAM process? Please provide documentation.

Customer Relationship Management USE CASES

REQ_131 Support the generation of cost reporting for products/services/resources

ERP Is there a separate need for cost management? Or is this a generic requirement? Is it department wise?

Not part of the solution currently required but should be considered for future requirements

REQ_137

Financial compliance – Tax payments, reconciliation, financial reporting, PFMA checklists, Audits analytics, statutory committees and financial delegation management.

ERP Statutory committees and financial delegation management. Need detailed explanation on this point.


REQ_138

Budget Management – Budget Planning (inputs, base-lining, variance management, commitment reporting (working capital management) expenditure management and reporting, budget estimation. Budget transfers, investment management (WACS) and financial model simulation

ERP Financial model simulation? Need More inputs


REQ_152 Suppliers Relationship Management: Provide view for all purchases relating to suppliers on agents’ desktop

ERP Agent : Vendor agent or company agent?


REQ_161

Personnel Administration Information: Financial Management – capturing of bands, special positions, establishment budget estimations, headcounts projections, etc)

ERP Is Financial Management related to Staffing , recruitment, training
