questionneires 2
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questionnaire
I am student of B.V.V. Sangha's Institute Of Management Studies Vidyagiri, Bagalkot I am studying in MBA 4th SEM for my academics purpose I am doing my ongoing project in Vijay motors Bijapur. The topic is a study on post purchase behavior with special reference of Hero MotoCorp two wheelers. So I kindly request to spare few minutes to fill this questionnaire.
NAME: ______________________________________________________
ADDRESS: ___________________________________________________
MOBILE / PHONE: ___________________________________________
OCCUPATION: STUDENT BUSINESS MAN EMPLOYEE OTHER
GENDER: MALE FEMALEAGE: LESS THAN 25 YEARS 26-35 YEARS 36-45YEARS 46-55YEARSFAMILY INCOME (PER MONTH): LESS THAN RS 10000 Rs 10000-20000 Rs 20000-30000 ABOVE 400000EDUCATIONAL QUALIFICATION: NO FORMAL EDUCATION BELOW 12TH U.G P.G OTHERS
1) Have you purchased two wheeler first time?Yes no 2) Which of the following brand you owned?a)Glamour b) CBZ- X-Treme c) Hunk d) karizama e) others 3) Which of the following brand you considered?a) Bajaj b) HERO MOTOCORP c) Suzuki d) Yamaha e) Any other4) How come you know about that brand? (Can make more than one) a) T.V. b) Newspaper c) Dealer effort d) World of mouth e) Internetf) Any other 5) Are you satisfied with the service offered by the dealer?a). Yes b). No
6) Rate the following in order of influence you purchase a bike? a) Brand image of the product b) Price c) After sales serviced) Quality and feature of product e) Ease of availability f) Value for money 7) What is your price Expectations regarding hero motocorp bikes?a) Rs 40000-50000 b) Rs 50000-60000 c)Rs 60000-70000 d) Rs 70000-80000 e) Rs 80000-90000f)Rs 90000-100000 8) What is the Expectations mileage / average of your bike? a) Below 50 b) 50-60 c) 60-70 d) above 70
9) Which physical features contributed most in you buying decision?a) Looks b) body build c) Style d) Robustness
10) What technological feature effected ing your buying decision? a) power economy mode b) Mileage c) Four stroke engine d) Any other 11) What are the factors you looked before purchase Hero Motocorp bike? a) Price b) Mileage c) Design d) Colour12) What are the factors you looked before purchase Hero Motocorp bike? a) Price b) Mileage c) Design d) Colour
13) What is your opinion towards following feature of Hero Motocorp services?
Attributes good/high average/medium poor/low
On time delivery
Quick service
Availability of spare parts
Cost of service
Quality of service
14) Are you satisfied with the Colour and Body designs of splendor plus? a) Yes b) No If No please ___________________
15) Please rank the below factor according to your experience? Satisfied O.k.Not satisfied
1. Pickup
2. Service
3. Maintenance
4. Mileage
16) What is your overall experience regarding post purchase behaviour?
Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied
17) What is your opinion about purchase Decision?
Right Decision Wrong Decision Dont know
18) Hero motocorp brand preference during replacement purchase a) Yes b) No If No please ________________
19) Do you have any intention to sell your bike within 2 years? a) Yes b) No c) Dont know
20) What is your overall experience regarding sales and service?
Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied
Your suggestions to improve Hero Motorcorp two wheelers
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Your faithfully Sainath B Sherakhane