questionnaire for project

8/14/2019 Questionnaire for project

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Major Research Project

Questionnaire

Thanks for sharing your valuable experience. I assure you that your given information will be

confidential and will not be shared with anyone and will not be used for any other purpose

except my research work.

1) Which Telecom Service Provider do you use among these followings?

1. Bharti Airtel

2. Vodafone India

2) What type of service/s you are using in the above selected company?

Prepaid Mobile Service

Postpaid Mobile Service

WLL

Broadband Service

Black Berry

3) On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely

satisfied," how would you rate your level of overall satisfaction with the companys service/s,

which you mentioned in Question (2)?

1 2 3 4 5

4) Kindly elaborate that what specifically are you satisfied or dissatisfied with the companys

service/s which you mentioned in Question (2)?

5) How likely are you to recommend the company to a friend or relative? Would you say the

chances are

0% 25% 50% 75% 100%

6) On a scale of 0% to 100% where 0% represents "Extremely dissatisfied" and 100% represents

"Extremely satisfied," how would you rate your level of satisfaction with the companys

service in regards to

0% 25% 50% 75% 100%


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Customer Service

Price

Value

7) If you recall your recent contact with the company, how would you rate the companys

representative regarding his/her-

0% 25% 50% 75% 100%

Ability to help

Overall knowledge of your question

Ability to help you resolve your issue

8) In total, how long have you been a customer of the company?

Less than one year

One to under two years

Two to under three yearsThree to under four years

Four years or more

9) Please list the top three reasons you initially became a customer of this company in order of

importance?

(a).

(b).....

(c).....

10) On a ranking scale of 1 to 10 where 1 represents the Top rank and 10 represents the

Lowest rank, how would you like to rank the following service contents of the company ( If

you ever used the another company which has been mentioned in question (1) and has not

been selected by you, rank that one also)-

Bharti Airtel Vodafone

Customer Care

Value added services

Price

Promotional Schemes

Availability

Network Performance/Speed (Broadband)

Voice clarity


3/4

Accessibility

Accountability (Billing Performance)

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11) If you ever used the another company which has been mentioned in question (1) and has not

been selected by you, please list the top three reasons you gave up to use that companys

service/s

(a).

(b).

(c ).

12) If you would like to give any other comment on the service quality which is providing by the

company-

13) Please list the top three improvements which you expect from the companys service you are

using-

(a) .

(b) .

(c) .

Sex: Male Female .


4/4

Age: ..yrs. (Optional)

Occupation:.. (Optional)

Location:

Date:

questionnaire for project

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