ONLINE SHOPPING

1. NAME2. GENDER MALE FEMALE3. AGE GROUP 11-20 21-30 31-40 41-50 50 or above4. EDUCATION LEVEL PRIMARY SECONDARY GRADUATE POST GRADUATE PHD5. OCCUPATION SELF EMPLOYED EMPLOYED PROFEESIONAL STUDENT RETIRED OTHER6. MONTHLY INCOME 10,000-20,000 20,000-30,000 30,000-40,000 40,000 or above7. HAVE YOU EVER HAD ONLINE SHOPPING? YES NO8. HOW OFTEN DO YOU HAVE ONLINE SHOPPING? TWICE A WEEK OR ABOVE WEEKLY ONCE PER TWO MONTH MONTHLY OCCASIONALY

9. HAVE YOU FELT ANY PROBLEM WHILE CONDUCTING PURCHASE? YES NO10. IF YES, WHAT KIND OF PROBLEM? DELAY IN DELIVERY CHEAP QUALITY OF PRODUCT PRODUCT DEMAGE NON DELIVERY11. IF YOU NEVER HAD ONLINE SHOPPING, PLEASE SPECIFY THE REASON NOT FAMILIAR WITH ONLINE SHOPPING WORRY ON PAYMENT SECURITY WORRY ON PERSONAL PRIVACY WORRY ON PRODUCT QUALITY ENJOY TRADITIONAL SHOPPING TOO COMPLICATED PROCEDURES UNABLE TO TOUCH THE PRODUCTS EXPENSIVE SHIPEMENT FEES NO INTERACTION WITH SHOP ASSISTANTS Other ______________________12. IN GENERAL, YOU PREFER TO DO YOUR SHOPPING OF FOLLOWING COMMODITIESOVER THE INTERNETOVER THE PHONEA RETAIL STORE

GROCERIES

COSMETICS

BOOKS/CDs

CLOTHES

FURNITURE

ELECTRONIC GADGETS

COMPUTER PRODUCTS

TOYS

CINEMA TICKET

AIRPLANE/RAILWAY TICKET

13. HOW MUCH DO YOU USUALLY SPEND ON ONLINE SHOPPING PER MONTH? LESS THAN 1,000 1,000-5,000 5,000-10,000 10,000-20,000 ABOVE 20,000

14. WHICH ARE THE ADVANTAGE OF ONLINE SHOPPING? HAVING COMPARISON SHOPPING WIDE VARIETY OF BRAND CHOICES GETTING LATEST PRODUCT INFORMATION TIME-SAVING MONEY-SAVING 24-HOUR ACCESIBILITY CONVENIENCE

15. PRICE OF GOODS VERY GOOD GOOD NEUTRAL POOR VERY POOR

16. QUALITY OF GOODS VERY GOOD GOOD NEUTRAL POOR VERY POOR

17. VARIETY OF GOODS VERY GOOD GOOD NEUTRAL POOR VERY POOR

18. PAYMENT METHOD VERY GOOD GOOD NEUTRAL POOR VERY POOR

19. DELIVERY VERY GOOD GOOD NEUTRAL POOR VERY POOR

20. AFTER SALE SERVICE VERY GOOD GOOD NEUTRAL POOR VERY POOR

21. OVERALL SERVICE VERY GOOD GOOD NEUTRAL POOR VERY POOR

22. HAVE YOU REDUCED THE FREQUENCY OF TRADITIONAL SHOPPING DUE TO ONLINE SHOPPING? YES NO

23. WILL YOU RECOMMEND OTHERS TO USE ONLINE SHOPPING? YES NO

24. WHICH PAYMENT METHOD DO YOU USE MOST OFTEN WHEN BUYING PRODUCTS ONLINE? DEBIT CARD CREDIT CARD NET BANKING CASH ON DELIVERY

25. HAVE YOU EVER CONSIDERED USING THE EMI OPTION? YES NO