queensland police service disability …...queensland police service disability service plan...

QUEENSLAND POLICE SERVICE

DISABILITY SERVICE PLAN PROGRESS REPORT - 1 JULY 2018 TO 30 JUNE 2019 (YEAR 2)

WHOLE-OF-GOVERNMENT ACTIONS (As detailed in All Abilities Queensland - Queensland Government Actions)

Action All Abilities Queensland commitments for 2017-2020

Action success measure How we know we have completed these actions and activities

Products/Activities Outline agency-specific products or activities to support this action (for the period 1 July 2018 to 30 June 2019)

Progress/Achievements What we did in the period 1 July 2018 to 30 June 2019 to ensure success measures are addressed

Status For the period 1 July 2018 to 30 June 2019, is the action completed or still underway

Support national communication strategies and activities to promote the National Disability Strategy 2010–2020 (AAQ whole-of-government, DCDSS lead).

• Queensland participates and contributes to national communication strategies and activities.

• Implement a variety of communication platforms to raise awareness of, and promote, activities within QPS.

• QPS public messaging aligns with national communication strategies and adheres to Queensland Government Social Media Guidelines.

• Implementation of the QPS Domestic, Family Violence and Vulnerable Persons Corporate intranet webpage; production of newsletters; and use of social media.

• QPS is supporting and/or participating in government and community hosted events at a local level to raise awareness of disability.

• Specific social media platforms utilised to target unique audiences including use of video captioning.

Completed. Ongoing strategy.

Queensland Government Ministers act as champions with business, industry and organisational partners within their portfolio to raise awareness of disability and build partnerships and opportunities (AAQ whole-of-government, DCDSS lead).

• Information pack provided to Ministers to support development of partnerships.

• Support the Police Minister to raise awareness of disability within the QPS and build partnerships within the community.

• The QPS was the first policing jurisdiction in Australia to partner with Dementia Australia in support of their ‘Dementia Friend’ campaign.

• The QPS developed the Vulnerable Persons Framework in recognition of the growing evidence highlighting the intersection between persons affected by domestic and family violence and other vulnerabilities such as disability, mental impairment, elder abuse and homelessness.

• The 2019 annual Domestic, Family Violence and Vulnerable Persons workshop, discussed the importance of ‘seeing the person’ and making police contact ‘count’ with the person.

Completed.

Investigate and develop options to provide disability awareness training to Queensland Government frontline staff and to incorporate disability awareness training into Queensland Government induction programs (AAQ whole-of-government, DCDSS lead).

• Disability awareness training program developed and piloted with DCDSS staff and in DCDSS induction programs.

• Explore options for disability awareness training to be progressively rolled out to staff of other Queensland Government departments and induction programs.

• The QPS Invests in training, education and professional development opportunities for members related to vulnerable persons.

• The QPS People Capability Command (PCAP) and the DFV&VP Unit work collaboratively to ensure the currency of QPS training packages.

• The QPS works with Disability Ambassadors to provide education and awareness to members to improve support to people with disability experiencing domestic and family violence.

• A review of the First Year Constable Mental Health Intervention Training program resulted in enhancements to the training product to reflect contemporary policing approaches and procedural requirements.

• Train-the-trainer workshops delivered to Education and Training Officers, Mental Health Intervention Coordinators and Negotiators involved in facilitating training to First Year Constables.

• ‘Responding to Mental Illness’, an online training product, released for frontline Police

Completed.






• Continue to deliver and evaluate current training programs that support QPS officers to identify people with disability, and to use a range of communication techniques and diversionary strategies.

• Amend Induction training packages to include the QPS Disability Service Plan information.

• The People Capability Command Induction Package will transition to an online environment.

• Disability, Policing Services & Community, online training updated.

• Recruit Training program highlights a range of factors, including disability and impairment, which may present barriers to effective communication. Training in Communication and Investigative Interviewing highlights cues to recognise barriers and offers strategies to overcome or mitigate them.

• Recruit and Constable Training packages updated.

• Commenced the review and transition of the People Capability Command Induction Package to an online format and will include information to inform new and existing staff of the QPS Disability Plan and QPS commitments in this area.

• This course is active with regular enrolments.

Ongoing. Completed. Ongoing. Ongoing.

Encourage Local Governments, non-government organisations and businesses to develop disability access and inclusion plans and use processes to engage with people with disability in the design and delivery of services (AAQ whole-of-government, DCDSS lead).

• Letters sent to all Local Governments and key non-government stakeholders.

• Information to support Local Governments, non-government organisations and businesses to develop plans provided on dedicated website.

• Contribute to the knowledge base for external partners and entities by ensuring the QPS Disability Service Plan and supporting resources are publicly available. **

• The QPS Disability Service Plan is published on the QPS internet page.

Completed.

Access for people with disability is improved by considering the needs of people with disability when buildings and venues used by the Queensland Government are refurbished or leases renewed and where possible in choosing venues for Queensland Government run events and meetings (AAQ whole-of-government, DCDSS lead).

• Guidance provided to staff about how to choose an accessible venue for an event or meeting.

• New buildings and facilities continue to be designed and constructed to provide suitable accessibility for people with disability.

• QPS Capital Investment Prioritisation Process and QPS Capital Investment Project Proposal (CIPP) Global Scorecard updated.

• Issues relating to physical access to all relevant event locations is routinely communicated across the organisation when applicable.

• Active communication and consideration by both the QPS and Public Safety Business Agency (PSBA) are ongoing, relative to considering the needs of people with disability when QPS building and venues are constructed, refurbished, leases renewed and in the selection of venues for events/meetings.

• The QPS Building Design Manual includes requirements for access and mobility for people with disability. This ensures new and refurbished QPS builds must comply with legislation in areas such as public access staff amenities, corridors and internal spaces, access from the street and parking spaces. All new and refurbishment QPS builds have been constructed to meet this legislation.

• QPS has updated the QPS Capital Investment Prioritisation Process. Existing and new capital investment project proposals (CIPPs) are evaluated against on a range of criteria within the QPS CIPP Global Scorecard annually. The ‘functionality’ criteria within this document has been updated to specify ‘e.g. inadequate access for people with disability’. This ensures current and new proposals for refurbishment of existing QPS buildings with inadequate access for people with disability will be given higher priority for the 5-year QPS Capital

Ongoing. Ongoing. Completed.






Works Program against other competing priorities.

Government services and funded non-government services provide access to language, translating and communication services (AAQ whole-of-government, Department of Local Government, Racing and Multicultural Affairs (DLGRMA) lead).

• Language, translating and communication services are available to Queenslanders with disability when accessing Queensland Government provided and funded services

• myPolice and Neighbourhood Watch (NHWQ.org) news sites do not meet accessibility standards.

• QPS are investigating options for an accessibility assessment of both sites and to scope external funding options.

• The QPS Operational Procedures Manuals contains the protocol for the engagement of accredited interpreters and translators.

.

Ongoing.

Work towards ensuring all Queensland Government information is accessible and provided in multiple formats (AAQ whole-of-government, DCDSS lead).

• All new key Queensland Government information/materials are provided in accessible formats.

• Existing content progressively reviewed and updated

• The relaunched QPS Website (www.police.qld.gov.au) (08/2019) uses Google translate to enable multi lingual access.

• QPS Website completely redesigned and relaunched (08/2019)

Completed.

Government policies require Queensland Government websites to meet contemporary Australian Web Content Accessibility Guidelines. Work continues to be undertaken to provide transcripts and/or captions are available for newly created time-based media (i.e. pre-recorded video/audio) (AAQ whole-of-government, DHPW support).

• All new key website content is accessible and complies with guidelines.

• Increase in the number of government websites that meet guidelines.

• The QLD Police service external (www.police.qld.gov.au) 08/2019 has been redesigned and relaunched on a modern platform and delivered a client centric, mobile friendly, device agnostic website that is user friendly and multilingual.

• QPS Website completely redesigned and relaunched (08/2019)

Completed.

Promote uptake of the Companion Card Program by businesses, including Queensland Government venues and events (AAQ whole-of-government, DCDSS lead).

• Number of businesses, offering the Companion Card Scheme.

• Raise awareness of the Companion Card Program within the QPS.

• In November 2018, Strategy, Policy and Performance distributed information to all members on the Companion Card Program.

Completed.

Work towards ensuring all Queensland Government legislation, policies and programs are consistent with national commitments under international conventions, consider the needs or interests of people with disability and carers and promote and uphold the human rights of people with disability (AAQ whole-of-government, DCDSS lead).

• New Queensland Government legislation, policies and programs demonstrate they have considered the needs of people with disability and carers in development and implementation.

• The QPS reviewed existing legislation in preparation for the implementation of the Human Rights Act 2019.

• QPS consulted the Department of Communities, Disability Services and Seniors (DCDSS) on QPS legislative initiatives.

• QPS prepared legislative instruments in accordance with the requirements of the Qld Cabinet Handbook and Legislation Handbooks.

• The following legislative instruments were prepared in accordance with the specified products/activities during the period: o Police Powers and Responsibilities and Other

Legislation Amendment Act 2018. o Police Service Administration (Approved Agencies)

Amendment Regulation 2019. o Weapons and Other Legislation (Fees) Amendment

Regulation 2019.

• There is ongoing consideration and alignment of legislation, policies and programs relating to people with disability and the progression of human rights.

Ongoing.

Implement strategies to reach the Queensland Government target that, by 2022, eight per cent of the Queensland Public Sector workforce will be people with disability, across attraction, recruitment, retention and career progression and development, for example flexible work practices and inclusion of people with disability in the government employer brand (AAQ whole-of-government, Public Service Commission (PSC) lead).

• The proportion of people with disability employed in the Queensland Public Sector workforce increases towards eight per cent by 2022.

• PSBA HR provides QPS with ongoing consultative service for the implementation of employment strategies.

• Staff member vacancies are published on the Smart Jobs Queensland website in accordance with Queensland Public Sector Legislation.

• As at 30 June 2019, the proportion of non-operational staff members in the QPS who identify as a person with a disability was 2.87%.

Monitoring of target proportion ongoing.

http://www.police.qld.gov.au/

http://www.police.qld.gov.au/






• Appointment as a Police Recruit requires applicants to successfully meet law enforcement standards in relation to a range of fitness and cognitive standards to prepare recruits to meet the demands of a police career. These standards are consistent with law enforcement standards in other Australian states and territories.

Promote information, resources and examples of the benefits to businesses of employing people with disability, the assistance available, how to make recruitment and employment process more accessible to improve opportunities for people with disability to participate in employment (AAQ whole-of-government, DCDSS lead).

• Information, resources and good practice case studies uploaded to the dedicated website.

• During this report period QPS Inclusion & Diversity Plan (IDP) for Action 2016-2018 was in place until May 2019. This plan for action included strategic drivers in relation to the Disability Service Plans.

• The Inclusion and Diversity Restorative Engagement and Cultural Reform Program (Juniper) released the new QPS IDP for Action 2019-20 in May 2019.

• Juniper has commenced involvement with Inclusion & Diversity Interagency Community of practise. This involvement is ongoing.

• Juniper has commenced the development of QPS Inclusion Network to provide governance and support around diversity and inclusivity.

• Juniper also commenced engagement with internal and external Human Rights Commission champions during this reporting period. This work is ongoing and will support diversity and inclusivity in the organisation.

• Training to be conducted for Selection Panel members on Equality of Employment Opportunity, Anti-discrimination and awareness of unconscious bias.

• Juniper delivered 70+ presentations state-wide promoting

5 themes including: I embrace difference; I support my

community; I value people; I start conversation and I

believe in better.

• During this period Juniper reviewed the ‘Working for Queensland” results as a reporting measure for inclusive practises developed at local levels.

• 12 Selection Panel courses were conducted across the QPS in 2018 – 19 and it is anticipated this training will continue in 2019-2020.

Ongoing. Ongoing.

Work with the National Disability Insurance Agency to provide a smooth transition to the National Disability Insurance Scheme (AAQ whole-of-government, DCDSS lead).

• All existing eligible client’s transition and access services through the NDIS by 30 June 2019.

• Enhance QPS Referrals system. • During 2018-19, the QPS made enhancements to the Queensland Police Referrals system to direct referrals to recommended service providers based on the priority issue identified.

Completed.

Promote inclusion of people with disability on State Government boards, steering

• Application and appointment processes for Queensland Government boards, steering

• QPS to encourage the membership and/or participation of people with

• District Officers seek board membership that is reflective of the community, which includes people with disability.

Ongoing.






committees and advisory bodies to foster ‘change from within’ (AAQ whole-of-government, DCDSS lead).

committees and advisory bodies are accessible to Queenslanders with disability.

disability on Community Policing Boards.

Community Policing Boards meet to address specific issues, with members co-opted who have the specialist skills to provide solutions and strategies addressing the matter at hand.

Consultation and engagement processes are offered in a range of ways, including the use of technology, which maximise the participation opportunities for people with disability their families and carers (AAQ whole-of-government, DCDSS lead).

• Increased participation of people with disability in consultation.

• Options for engagement promoted

• Introduce the use of text subtitles for videos released on QPS social media platforms to improve engagement for hearing impaired persons.

• Text subtitles introduced. Increased levels of engagement of videos with subtitles has been verified by analytics.

Ongoing.

Queensland Government agencies consult with people with disability when either developing a Disability Service Plan or implementing Disability Service Plan actions (AAQ whole-of-government, DCDSS lead).

• Queensland Governments Disability Service Plans 2017-2020 include details of consultation with people with disability or details of consultation with people with disability in the implementation of actions is reflected in reporting.

• Consult with people with disability when implementing Disability Service Plan actions.

• The QPS continued to work with Disability Advocacy Groups and Disability Ambassadors during 2018-19 to raise awareness, including through the incorporation of lived experiences or as guest speakers in the delivery of training courses at QPS hosted workshops and conferences.

Completed.

Existing leadership programs are accessible and inclusive of Queenslanders with disability (AAQ whole-of-government, DCDSS lead).

• Application and assessment processes for Queensland Government leadership programs are accessible.

• Participant demographics for Queensland Government leadership programs are representative of the community.

• Identify barriers that may exclude QPS members with disability from applying for and attending leadership training programs.

• Operational Policing and Leadership have recently taken possession of a newly designed learning facility where the Leadership Centre now undertakes all its workshops, including leadership training. The QPS Building Design Manual includes a section with certain requirements for access and mobility for people with disability. This has ensured that the refurbished building complies with legislation in the classroom, auditorium, kitchen, amenities areas, access from the street and parking spaces.

• There are no known barriers to any members undertaking leadership training within the QPS as it is primarily through distance education. For the workshop courses that are offered, a disability would not preclude any members from attending and reasonable adjustments could be made, if needed, for any of the activities.

• Each learning area has been fitted with assistive listening devices such as hearing loops for use of persons with hearing aids

Completed.

QUEENSLAND POLICE SERVICE

DISABILITY SERVICE PLAN PROGRESS REPORT - 1 JULY 2018 TO 30 JUNE 2019 (YEAR 2)

ADDITIONAL DEPARTMENT SPECIFIC ACTIONS (Additional actions detailed in your DSP which are not already detailed in the Action Plan)






Provide disaster management and preparedness information to stakeholders, the disability sector and the community to assist with building community preparedness.

• Disaster District Management Plans (DDMP’s) are reviewed and published publicly by the Queensland Police Service (QPS) to provide the disability sector and the community with information preparedness.

• DCDSS and other partner stakeholders are involved as part of the DDMP review and planning process by QPS Executive Officers (XO’s)and District Disaster Coordinators (DDC’s) to ensure the disability sector are catered for in the prevention, preparedness, response and recovery phases.

• Review and publish Local Disaster Management Plans (LDMP’s).

• The QPS Executive Officers (XO’s) and District Disaster Coordinator’s (DDC’s) completed 22 District Disaster Management Plan (DDMP) reviews and 78 Local Disaster Management Plan reviews.

• Disaster Management Plans are published on the QPS Webpage.

Completed.

Build organisational capacity to understand

and assist people with disability, families and

carers who engage with the QPS.

• Through: collaborative relationships; enhancement of networks; appropriate referral pathways; and reinvestment of learnings to support continuous organisational improvement and build strong leadership.

• Investment in initiatives that promote best practice policing strategies and advance a shared vision through innovation and collaboration.

During 2018-19 the QPS:

• Commenced a review of the Service's current policing responses to elder abuse and people with a disability to plan for potential future demands resulting from the Royal Commission into Aged Care and Disability;

• Through the Australia New Zealand Policing Advisory Agency (ANZPAA), collaborated with other jurisdictions in the development of the ‘ANZPAA Mental Health Guide for police responding to Mental Health Incidents’. The aim of the guide is to create consistency across all jurisdictions when responding to people with mental illness in the community in a respectful, engaging manner to facilitate meaningful dialogue between the parties;

• Developed the QPS Disability Services Intranet page as a resource for frontline police;

• Developed the Vulnerable Persons Framework for implementation by state-wide;

• Enhanced the Queensland Police Referrals network by increasing the referral categories;

• Invested in training, education and professional development opportunities for members related to domestic and family violence and vulnerable persons;

• Strengthened the local, on the ground response to domestic and family violence through: progressing the staged implementation of specialist domestic and family violence officers.

Completed.






• Trailing two dedicated Domestic and Family Violence Coordinators in the Police Communications Centre -commenced in September 2018 – extended until October 2019.

At a local level, work with people in Aboriginal

and Torres Strait Island communities and rural

and remote communities to identify disability

services options in those areas.

• Through: collaborative relationships built; enhancement of networks; and reinvestment of learnings to support continuous organisational improvement.

• Investment in initiatives that promote best practice policing strategies and advance a shared vision through innovation and collaboration.

• The QPS presented to the Domestic and Family Violence Implementation Council’s Aboriginal and Torres Strait Islander Advisory Group in April 2019 sharing policing approaches in responding to domestic and family violence (and more broadly, vulnerable persons) affecting Aboriginal and Torres Strait Islander people and communities.

• The QPS continues to promote the Queensland Police Referrals service across the State, including identifying prospective local service providers to join the Police Referrals network.

Ongoing.

Continue to improve the policing response to domestic and family violence and vulnerable persons including those with disability, harnessing collaborative partnerships to deliver a more cohesive and informed response.

• Support continuous organisational improvement and build strong leadership; and enhanced outcomes for people affected by domestic and family violence including those with a disability through the advancement of a shared vision.

Implement the remaining Not Now, Not Ever recommendations and Second Action Plan deliverables; and identify QPS deliverables for inclusion in the Third Action Plan.

During 2018-19 the QPS:

• Co-designed with external professional services, an innovative cultural change program to support continuous improvement and build strong leadership within the organisation related to domestic and family violence prevention, with the embedding of this program to occur as the Service’s key action in the Government’s Third Action Plan 2019-20 to 2021-22;

• Continued to collaborate with partner agencies and the community on joint strategies that raise awareness and contribute to delivering an integrated service response to vulnerable persons;

• Commenced a review of the Service's current policing responses to elder abuse and people with a disability to plan for potential future demands resulting from the Royal Commission into Aged Care and Disability;

• Initiated design development of a suite of new education materials for internal and external use related to elder abuse and the policing response; and progressed preparations for a QPS display at the 2019 National Elder Abuse Conference in July 2019.

Completed.

Maintain the Police Referrals system to

ensure that persons with disability, their

family’s and carers, can be offered local timely

referral services.

• Appropriate referral pathways identified; ongoing take up of referrals by persons with disability, their family’s and carers.

• Liaise with Police Referrals partners to ensure disability services are current and maintained through the system.

• During 2018-19, the QPS made enhancements to the Queensland Police Referrals network to ensure frontline officers can continue to provide individuals, their families and carers, the option of a referral to local service providers.

Completed.

Provide a cohesive, informed and quality

policing response to people impacted by

crime, including people with disability at all

stages of the process, from initial response,

the other watchhouse, and the courts.

• Investment in initiatives that promote best practice policing strategies; and reinvestment of learnings to support continuous organisational improvement.

• Police are supported to identify people with a disability and use a range of communication techniques and diversionary strategies where appropriate.

• The QPS Operational Procedures Manual (OPM) contains policies, instructions and guidance to assist police with appropriate knowledge and application processes to build rapport with people with a disability that come in to contact with police at times of crisis or intervention. The QPS OPM is reviewed and updated, as required, to ensure best practice

Completed.






approaches, currency and consistency with the law and community expectations.

Support Victim Assist Queensland to promote

victims’ rights and engage with services that

support victims of crime to ensure service

providers understand the importance of

providing information about services that

support victims who have a disability and

making effective referrals to relevant

agencies.

• Increased understanding and awareness about Victim Assist Queensland and about services which may aid victims in their recovery.

• Continue to work with partner agencies to increase awareness amongst service providers of the importance of providing relevant information to people with a disability who have been victims of crime.

• The QPS continues to provide dedicated resources, working collaboratively with Victim Assist Queensland, to ensure all victims with disability are provided appropriate assistance.

Ongoing.

Support to be provided to a person with

disability who wishes to lodge a complaint

under the complaint’s management system or

makes and application under the Information

Privacy Act 2009.

• Training is provided by the QPS Ethical Standards Command to QPS members to ensure people with disability are supported when lodging a complaint.

• The Ethical Standards Command (ESC) 2018-2019 Operational Plan contained an activity to “Provide disability awareness training to officers dealing with complaints.” In support of this activity, the QPS Professional Standards Training Continuum modules 1, 2 & 3 have been updated to reference and support the QPS Disability Service Plan.

• The ESC 2018-2019 Operation Plan contained the performance indicator “Development of complaint taking disability awareness training programs for ESC.” Measurement of training delivered by ESC through the QPS Professional Standards Training Continuum supports the achievement of this objective.

• ESC continues to monitor and support progress through the Professional Practice Management network and Complaint Reform Project.

Ongoing. The delivery of the QPS Professional Standards Training Continuum is an ongoing activity across the QPS.

QPS will encourage the membership and/or

participation of people with disability, their

families and carers in Community Policing

Boards.

• QPS to encourage the membership and/or participation of people with disability on Community Policing Boards.

• Members of the community including people with disability are considered and encouraged to participate on Community Policing Boards where appropriate.

• District Officers seek board membership that is reflective of the community, which includes people with disability. Community Policing Boards meet to address specific issues, with members co-opted who have the specialist skills to provide solutions and strategies addressing the matter at hand.

Ongoing.

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