Nairobi, Kenya, 26 – 27July 2010

Quality of Service Monitoring Tool

Tahitii OBIOHANetwork Planning & Optimisation

EngineerPlanet Network International

ITU-T Workshop on

Delivering Good Quality Telecommunication Service

in a Safe Environment in Africa (Nairobi, Kenya, 26 July – 27 July 2010 )

PLANET NETWORK INTERNATIONAL

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RPM SYSTEM RPM SYSTEM

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QoS

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Processing RAW DATA from the OMC-R

Tool: RPM SYSTEM

PLANET NETWORK INTERNATIONAL

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1. Objectives of quality of service for

regulators

2. The solution put forth by PNI

3. Administrator profile

4. User profile

5. Processing Raw data

6. Results overview

7. Questions

SUMMARY

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Objectives of quality of service for regulators

The main role of the regulator amongst others, isThe main role of the regulator amongst others, is:

To monitor Quality of Service (QoS) of mobile phone operators so that

they comply and meet the specifications they have been assigned in the

issuance of operating license, and

To assist operators, as well as challenging them, in improving the quality

of services offered to end-users(subscribers).

DefinitionDefinition:: Quality of Service can be briefly defined as the measurement of two

main indicators :Key Quality Indicators (KQIs)Key Performance indicators (KPIs)

Several methods for evaluating the QoS of operators

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Objectives of quality of service for regulators

Regularly monitor and enforce the

specifications strictly

Ensure a good network coverage and a good

voice quality

Ensure competition between operators for

lowering call prices

Communicating the results of the network

status to endusers

…

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Current state about measurement of QoSDrive test and/or END TO END measurement are

very limited and subjective in that it is mainly

outdoors and periodic:

o some parts of the territory : buildings,

highways and main roads

o a given period : once a year for over a month

Need for expensive tools that needs to be

constantly updated: new technology, new mobile

testing…

Results are disputed, owing to ineffective control

over time

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How to control QoS ?

Voice quality Voice quality measurementmeasurement

(user’s perception)(user’s perception)

Means/Process Means/Process Means/Process Means/Process

1111 2222

A specific auditA specific audit= current network status= current network status

Measurement of Key Measurement of Key Performance Indicators Performance Indicators (KPIs) and Key Quality (KPIs) and Key Quality

indicators(KQIs)indicators(KQIs)

Snapshot viewSnapshot view

Establishing a system of Establishing a system of QoS managementQoS management

PermanentPermanent

PenaltiesPenalties

Permanent surveillancePermanent surveillance

UnequivocalUnequivocal

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The solution put forth by PNI

RPM SYSTEM SOLUTIONRPM SYSTEM SOLUTION

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QoS control systemSystem that records each call from each

subscriber 24h/24 no matter its location in a

given network

System at the forefront of Web technology

Powerful database system

Multi-vendors (compatible with all vendor

equipment of operators around the world)

Multi-technology : 2G, 3G, 4G …

Completely designed to meet the needs of

regulators

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This system provides the following services and

more to regulators:

Functions of analysis, edition reports and alarms

Historic of data by operator

Supervision and monitoring monthly for the issuance of

penalties against the operator which does not respect the

specifications

Better quality of service ensured for the end users

QoS control system

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Features of this system:

Collecting Raw data counters OMC-R of any

equipment

Technology based on Web browsing 2.0

Automatic alerts of events by email

System allowing to send reports automatically by

email

Alarm programming

Unequivocal data processing

Easy-to-use

QoS control system

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Raw Data coming from Mobile Operator

OMC Data OMC Data

Intranet/Internet (secured ssh/https

Aministrator User 1 User...n

Recovery Raw dataRecovery Raw data

HOW IT WORKS ?HOW IT WORKS ?QoS control system

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User Profile

A customizable tool according to each user

Homepage UserHomepage User

Menu available

Exporting results

Result of Last month

processed

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User Profile

Editing reports after collection and data analysis

Factor integrity and reliability of the month100% of the indicators present for

the day

24 hours of data for present day

Data missing or not yet integrated for the month

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User Profile

Investigate data easily using Query BuilderFields need for the query Fields selected in our

query

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User Profile

The data report The data report

Filter level

Rich, Interactive and detailed flexible reporting

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User Profile

Result of our query

Informative results tabulated by Query Builder

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User ProfileInteractive and flexible graphical reporting generated by Query Builder

Graph settings

Graph Overview

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User Profile

Interactive visualization of the network on a map

GIS (Geographical Information System)GIS (Geographical Information System)

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User Profile

Mapping out severity levels

Cellule défectueuse, haut critère de sévérité

Cellule défectueuse, critère de sévérité

moyen, grosse zone impactée

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User Profile

Interactive visualization of the network on a mapGIS 3D Overview (HO SUCCESS RATE)GIS 3D Overview (HO SUCCESS RATE)

Intervals defined for

this KPI

Coverage area of cell 347 for this

interval

Nairobi, Kenya, 26 – 27 July 2010 23

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Processing Raw data

Access in console mode with Putty sessionManagement interface of Raw DataManagement interface of Raw Data

Name of Database

Directory for processing raw data

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Results Overview

An example using Operator COMIUM ( a mobile operator in Ivory coast)

Data processing for the month of December 2009

Reliability of data provided by the operatorReliability of data provided by the operator

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Results Overview

Operator COMIUM : Showing Alarm Results from April to December 2009

Alarm ResultsAlarm Results

Results OverviewResults by severity levelResults by severity level

Operator COMIUM : Showing severity level results from April to December 2009

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Results OverviewNumber of cells identifiedNumber of cells identified

Operator COMIUM : Showing recurrent faulty cells from April to December 2009

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PLANET NETWORK INTERNATIONAL

Questions ?

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PLANET NETWORK INTERNATIONAL

For more information visit: www.planetworkint.com

Or dial #: 1800 RPM PNI