"quality matters" by kay shattuck
DESCRIPTION
Delivered August 28, 2010 at the CCLDP Leadership Institute, Morgan State University.TRANSCRIPT
Morgan Leadership ConferenceAugust 28, 2010
Kay Shattuck, [email protected]
Quality Matters Inter-Institutional Quality Assurance in Online Learning
What is quality in online distance education?
Classic Best Practices Ex: Chickering & Ehrmann; ACE Guiding
Emerging Best Practices Ex: NEA/IHEP Benchmarks; WICHE
Supportive Research Lit 101 research journals & dissertations citations
Factors Affecting Course Quality
Course design Course delivery (i.e. teaching, faculty
performance) Course content Course management system Institutional infrastructure Faculty training and readiness Student engagement and readiness
A Tool (The Rubric)
AND
A Faculty Peer Process
Peer Course Review
Feedback
Course
Instructional Designers
InstitutionsFaculty Course Developers National Standards &
Research Literature
Rubric
Course Meets Quality Expectations
Course Revision
Quality Matters: Peer Course Review
Process
TrainingFaculty Reviewers
Quality Matters Rubric
diagnostic tool to facilitate a process of continuous
improvement
o 8 key areas (general standards) of course quality
o 40 specific review standards
o 17 are essential standards
o Detailed annotations & examples of good practice for all 40 standards
QM Rubric = Key Tool
The Rubric
Eight General Standards:
1. Course Overview and Introduction
2. Learning Objectives (Competencies)
3. Assessment and Measurement
4. Resources and Materials5. Learner Engagement6. Course Technology7. Learner Support8. Accessibility
Key components must align.
Alignment: Critical course elements work together to ensure that students achieve the desired learning outcomes.
As a process…
• Guides improvement of effectiveness of online courses
• Stimulates a campus dialog among faculty & instructional development staff on best practices
• Helps build a campus culture dedicated to continuous improvement
• Helps persuade internal & external stakeholders that the quality is a major institutional priority
continuous improvement
assuring the quality
through a guided faculty peer process
What QM is NOT About…
Not about an individual instructor (it’s about the course)
Not about faculty evaluation (it’s about course quality)
Not about judgment(it’s about diagnosis and improvement)
Not about “win/lose” or “pass/fail” (it’s about continuous improvement in a supportive environment)
Designed to promote student learning
Designed to ensure all reviewed courses will eventually meet expectations
QM is a collegial review process, not an evaluation process
A review team must include an external peer reviewer
Set up so that the course instructor considered an associate of the review team
Research guiding …
flowing from practice
Satisfaction
Learning
Retention
Rubric
Emerging QM research themes…
The community college completion challenge
Rebalancing the mission
“…urging a paradigm shift for community colleges and similar institutions, from emphasizing access to one emphasizing completion”
Course completion challenge
“While it takes an act of courage for many people to enroll in courses, it takes institutional effort as well to help student successfully complete them.”
AACC Policy Brief, June 2010
