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QUALITY POLICY MANUALNATIONAL METROLOGY LABORATORY

Sectioni

TitleVersion 3

of 1

QUALITY POLICY MANUAL

NATIONAL METROLOGY LABORATORYINDUSTRIAL TECHNOLOGY DEVELOPMENT INSTITUTE

DEPARTMENT OF SCIENCE AND TECHNOLOGY

Address: DOST Compound, General Santos AvenueBicutan, Taguig City, Metro Manila, Philippines 1631

Tel No.: +63 2 837-2071to T2locals 2199,2238,2272Fax No.: +63 2 837 -3167 I 837-6150E-Mail: [email protected], [email protected]: www.nml.gov.ph

A.pproval is evidenced by signature and

mproval seal in all pages.Prepared by: MJASolisrDate:2013-08-30 ln1T.ifJ-il:,:#^YD,L

This document is the property of NML and no paf of it may be reproduced or transmittedwithout prior written approval'of the Chief ofNML.

r0.,r r;'r - a-rlrl,la'tfr * $']l

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Sectionii

Table of ContentsVersion 6

Page I of2

SectionNo.

Title Version Date of Issue

I Title Paee J 2073-09-26l1 Table of Contents 6 2015-03-060 Bindine Character of Quality Policy Manual 4 2015-03-06

00 Declaration of Impartiality 4 2015-03-061.0 General 2 20t3-09-261.1 Scope of Accreditation 5 20t?-o9-261.2 Membershios I 20t3-10-252.O Oualitv Policv Statement 2 2013-09-263.0 Vision, Mission and Maior Policies J 2015-03-06

4.0 Management Reouirements

4.1 NML Orsanization 4 2013-09-264.2 Quality Management System 2 2013-09-26A'+-J Document Control 4 2013-09-264.4 Review ofRequests, Tenders and Contracts 2 2013-09-264.5 Subcontracting of Tests and Calibration Services 2 2013-o9-264.6 Purchasing Services and Supplies 2"1 30lll0:30-.tu"'4.7 Service to the Customer 2 20t3-09-264.8 Complaints 2 2013-49-26

4.9 Control of Nonconforming Test and./orCalibration Work 2 2013-09-26

4.10 Improvement 2 2013-08-304.tt Corrective Action 2 20t3-09-264.12 Preventive Action ) 2013-09-264.13 Control ofRecords 2 2013-09-264.14 Internal Audits 2 20t3-09-264.15 Management Review ) 20t3-09-26

5.0 Technical Requirements

5.1 General ) 2013-09-265) Personnel 2 20t3-09-265.3 Accommodation and Environmental Conditions 2 2013-09-265.4 Calibration Methods and Method Validation 2 2013-09-265.5 Equipment 2 2013-09-265.6 Measurement Traceabilitv 2 2AB-09-265.7 Sampline n 2 2013-09-26

Appror,al is evidenced by signature androproval seal in all pases.

)repared by: MJASolis)ate:2015-03{2

A,pprovedby: AVKimura --r)ate:2015-0346 / /r,'/--

This document is the property ofNML and no it may >e reproduced or tran"smittedwithout prior wriuen approval ofthe Chief ofNML.

t; -i)u

t)tll}

Sectionii


Table of Contents

SectionNo.

Title Version Date

5.8 Handline of Test and Calibration Items 2 20t3-09-26

5.9Assuring the Quality of Tests and CalibrationResults

2 2013-09-26

5.10 Reoortins the Results 2 2013-09-26

Annex A Layout of Ofiice and Sections of the NML ,) 2013-09-26AnnexB List of Operating Procedures 2 2013-09-26Annex C Terms. Definitions and Abbreviations J 2013-09-26

iApproval is evidenced by signature and

This document is the property ofNML and no part it may be reproduced or transmitted

without prior written approval the Chief ofNML.

#f,GiStITDI

Version 6

Page2 of 2

G)ftITDI


Section0

Binding Character of the Quality Policy ManualVersion 4

Page I of2

0 Binding character of the QPM

This Quality Policy Manual (QPM) describes the National Metrology Laboratory's structure and

organization with regards to quality assurance in the technical services it provides. Compliance

to it assures that organizational and technical activities are planned, supervised and controlled.

The quality management system is based on the requirements of ISOIIE C 17025.2005 "General

Requirements for the competence of testing and calibration laboratories ", also referred to as

ISOIIEC 17025 in this documentation, as assessed by the Deutsche Akkreditierungsstelle GmbH

(DAkks).

The staff members of the National Metrology Laboratory NIVfl-) and other organizational units

of the Industrial Technology Development Institute (ITDI) which are directly or indirectly

involved are herewith bound to carry out their tasks in accordance with the quality policy laid

down in this QPM.

The quality management system of all NML Sections is integrated into the quality management

system of the NML of ITDI. The Quality Manager takes the lead role in the documentation and

development of the management system for the NML. The NML Chief coordinates on behalf ofthe ITDI Director the planning, execution and review of quality assurance

Laboratory and is responsible for the maintenance and control of the QPM.

lApproval is evidencedby siguature andhpproval seal in all pages.

This document is the property ofNML and no part ol may be reproduced or transmittedChief ofNML.

mea$lres:!G16.':*.Y$1*;':;'

in the

t:2015-0346

without prior wriuen approval of

()t1


Section0

Binding Character of the Quality Policy ManualVersion 4

Page2 of 2

This Quality Policy Manual is herewith declared binding for the National Metrology Laboratory

ITDI.

Taguig City, Metro Manila, Philippines

Chiel NML

by: AVKi:2015-03-06


u ilt

Director,ITDI

is evidenced by signature and aredby: MJASolis:20154342

without prior written approval of Chief of NML.


Declaration of ImpartialityPage 1 of1

00 Declaration of Impartiality

In compliance with NML's Quality Policy Manual on the basis of the ISO/IEC 17025: 200i

standard, the Industrial Technology Development Institute (ITDI) as the holder of NML,

herewith declares its willingness to ensure that the impartiality of the personnel of the National

Metrology Laboratory is guaranteed.

A.\.h^\lP1rruQf4 ilrazaNza. PhD.

Director,ITDI

:Approval is evidenced by signature and prepared by: MJASolis2015-03-02


\j11

l,

without prior written approval of he Chief ofNML

Section00

G)l'+ITDI


Section1.0

GeneralVersion 2

Page I of1

1.0 General

The National Metrology Laboratory NML) is one of the divisions of the Industrial Technology

Development Institute (ITDD of the Department of Science and Technology (DOST).

The NML is mandated by law to provide metrology and related services to industries and other

sectors, and is committed to continually provide reliable and accurate service as documented in

this Quality Policy Manual (QPM).

The NML accomplishes its mandate by providing the following services:

- testing, calibration and verification of measuring instruments;

- consultation and training in metrolog,t;

- proficiency testing; and

-te chnical as s e s sm ent of cali br ati on lab or at or i e s.

The NML provides testing and calibration of measuring instruments in thefollowing disciplines:

- Mass, Force and Pressure

- Length

- Viscosity, Density, Volume and Flow

- Thermometry and Hygrometry

- Electrical, Time, Frequency, and Photometry.

When requested and on meritorious cases, the NML provides on-site services at customer's

location in most ofthe listed disciplines. All services are performed in accordance with the

requirements contained in this }PM. The guidelines contained in this Quality Policy Manual

(QPM) applies to all employees ofthe NML and meets all the requirements set forth bythe

ISOIIEC 17025 "General requirements for the competence of testing and calibration

laboratories" (Edition August 2005).

Approval is evidencedby signature andmoror,-al seal in all pages.

?repared by: MJASolis)ate:2013-08-30

A,pproved by: AVKimuraTl)ate:2o1349-26 /,U/"L--

This document is the properry of NML and no pffiff ft may be reproduced or transmittedwithout prior written approval of the Chief ofNML.

t1

lt

prior written approval

e)a.UITDI


Section11

Scope of AccreditationVersion 5

Page I of4

Mass Standards Section

Measured Quantity /Calibration Item

RangeMeasurementConditions /Procedure')

Calibration andMeasurementCapability a

Remarlis

conventional mass

lmeto5mg

OI\4L R-l I I-1:2004

@/; without dersifdetermination

0.006 mg

for weights pieces

according toOIML R-l i I, upto OIML Class F1

l0 mg 0.008 me

20 me 0.010 mg

50 ms 0.012 me

100 mg 0.018 me

200 me 0.020 mg

500 mg 0.025 ms

le 0.03 mg)a 0.04 me

5s 0.05 mg

loe 0.06 me

2oe 0.08 mg

50e 0.10 me

100 e 0.16 mg

200 s, 0.3 mg

500 e 0.8 mg

lks 1.6 ms2ke 3.0 mg

5kg 8.0 me

10 ke 16 mg20 ks, 30 mg

conventional mass

I mg to 100 mg

without deasitydetermination

0.05 me

for free nominalvalues, rz. =conventional mass

> 100 mg to 200 ms 0.06 ms> 200 me to 500 mg 0.08 ms

>500msto1g 0.10 ms>l s.to2s 0.12 mg>2gto5g 0.16 mg

>5sto10s 0.20 me> l0 eto20 g 0.25 ms.

>20eto50s 0.30 me>50sto100s 0.50 me

> 100eto20ks 5.10'" m.

7he DAkkS accreditation scope of the Mass, Pressure, Temperature and Electrical Standards

Sections are as follows:

The Section offers calibration of test weights up to OIML Class Fl from I mg to 20 kg andfree

nominal values from t mg to 20 kg. It issues DAkkS calibration certificates with a documented

traceability of rntional standnrds to the International System of Units (SI)-

Ut1

ilA,pproval is evidenced by signature and

looroval seal in all pages.Prepared by: MJASolisDate: 2013-08-30 ]:,'J:;ff$,:r*Yfu

This document is the propertywithout nrir

of NML and no partrr written aooroval o

I it may be reproduced or transmittedhe Chief ofNML.thout pnor wntten aPP


Section1.1


Page2 of 4

Pressure Standards Section

MeasuredQuantitl /

CalibrationItem


Calibration and MeasurementCapability')

Remarks

gaugepressure,Pe

0.2 MPa to 4 MPa

DAKKS.DKD.R6.l/EURA-M{ET cg-}7Version 2.0

7 .l . l}'s . pe, but not less than 25 Pa pressuremedirun:

gas> 4 MPa to 20 MPa 7.1 .lO'5-pe

1.25 MPa ro 6.8 MPa I .l . 7O-a . pe . but not less than 4 I 0 Pa pressuremedium:

liquid> 6.8 MPa to 100 MPa 8.3 . l}'s. pe, but not less than 630 Pa

The Section offers calibration of pressure measuring instraments sach ds test gauges, pressure

calibrators and transducers. It issues DAkkS calibration certificates \vith a documented

traceability of national standards to the Internatiornl System of Unils (SI).

t)t\Approval is evidenced by signature and

rpproval seal in all pages.)repared by: MJASolis)ate:201348-30 }xiJlJsiln;:#,,*rDv/--

lit may be reproduced or transmittedhe Chief ofNML.

This document is the property ofNML and no partwithout prior written approval of'

[{


Section1.1


Page2 of 4

Pressure Standards Section

MeasuredQuantitl /

CalibrationItem


Calibration and MeasurementCapability')

Remarks

gaugepressure.Pe

0.2 MPa to 4 MPa

DAKKS.DKD-R6.1/EURA-\v{ET cg-}7Version 2.0

7.1 . l}'s. pe, but not lessthan 25 Pa pressuremedium:

gas> 4 MPa to 20 MPa 7.1 .l0'5-pe

1.25 MPa ro 6.8 MPa I .l . 7O-a . pe , but not less than 4 I 0 Pa presswemedium:

liquid> 6.8 MPa to 100 MPa 8.3 . l}'s. pe, but not less than 630 Pa

The Section offers calibration of pressure measuring instraments sach as test gauges, pressure

calibrators and transducers. It issues DAkkS calibration certificates \vith a documented

traceability of national standards to the International System of Units (SI).

0l\Approval is evidenced by signature and

rpDroval seal in all pages.lrepared by: MJASolis)ate:201348-30 }XiJlJSf,Y;|#,,*fDY/--

lit may be reproduced or transmittedhe Chief ofNML.

This document is the property ofNML and no partwithout prior written approval of'

[{

c)C.t

ITDI

QUALITY POLICY MANUALNATIONAL METROLOGY L ARORATORY

Section1.1


Page 3 of4

Electrical Standards Section

Measured Quantity /Calibration Item

RangeMeasurernentConditions /Procedure')

Calibration andMeasurementCapability')

Remarls

6 % Crtgital multimeterTP-S9-DMM.OI:

Calibration of 6%DigitMultimeters

dc voltage

100 mV 5.3 uV/V

decadic values1V 2.2 vYN

10v 2.2 ltYN100 v 2.2 UYN

1000 v 2.2 ttYN

ac voltage

I00 mV1 kliz 42 lrYN

50 kIIz 68 uV/V

IV I kIIz 44 tYN50 kllz 52 vYN

l0v 1 kllz 42 vYN50 kllz qz UYN

100 v 1 kllz 42 UYN50 kllz 49 [V/V

650 V I kllz 0.17 mV/V

dc currentl0 mA 5.3 uA/A

100 mA 5.3 uA/A1A 11 liA/A

ac crlrent 1A I kIIz 013 mA/A

dc resistance

100 C2 4-wire l1 uO/Qlko 4-wire 11 uQ/O

10 ko 4-wire 5.3 uQ/A100 ko 4-wire 5.3 uQ/Q

I IvfC) 4-wire 8"5 r.rf2/Q

l0 I!{f2 4-wire 16 pC2/O

100 N4f2 2-wire 60 uO/O

dc rel-erence voltagestandards

1.018 Vand l0 VTP.S9-ECAI41:Calibration of DCVoltage Standards

0.5 pV/V includes chemicalstandard cells

standard resistors IQtolMQTP.S9-RES-OI:

Calibration of StandardResistors

0.8 pflf) resistors h air andoil, decadic values

The Section offers calibration of electrical measuring instruments sucll as 6 1/z digrtal

multimeters, DC reference voltage standords and standard resistors. It issues DAkkS calibration

certificates with a documented traceability of national standards to the International System of

Units (SI).

Approval is evidenced by signature and

lDproval seal in all Pages.

)reparedby: MJASolis)ate:201348-30

Lr\- Approved by: AVKimyral . ,)Lie:2ot3{ls'26 U{!M"

This document is the property ofNML and no partirithorrt nrior written aooroval o

lf it may be reproduced or transmitted

the Chief ofNML.

u[1

ti

without prior written approva

e)c'}ITDI


Section1.1


Page 4 of4

Thermometry Standards Section

Measured QuantitylCalibration Item


Calibration audMeasurementCapabitity ?

Remarks

industrial platinumresistancethermometers

-30"C to 0'C Glycoi bath 25 mK

comparison u'ithstandard platinumresistancethermometer

>00c to 90 "c water bath 25 mK

> 90 "C to 250 "C oil bath 30 mK

0 "C (ice point) ice bath l0 mK

liquid-in-glassthemometers

-30"C to 0 "C Glycol bath 45 mKcomparison withstandard platinumresistancetherrnometer

>0"C to 90 "C water bath 45 mK

> 90 0c to 250 'c oil bath 45 mK

digital thomometers

-30"C to 0 "C Gh'col bath 30 mKcompmison uithstandard platinumresistancethermometer

>OoC to 90'C wats bath 30 mK

> 90'C to 250 'C oil ba& 30 mK

The Section offers calibration of temperature measuring instruments sach as industrial platinum

resistance thermometers, liquid-in-glass thermometers and digttal thermometers. It isrues

DAkkS calibration certificates with a documented traceability of national standards to the

International System of Units (SI).

,) In case ofreference measurement Jaboratories according to DIN ill ISO 15195 rrith DI]\t EN'1SO 17025 please indicate reference procedure

in column "procedure".

2) The calibration and measurement capabilities are stated according to EA-4/02. These are expanded uncertainties of measurement wtth a

coverage probability of 95% and have i coverage facnr of k = 2 unless stated otherwise. (Jncertainties without unit are relative uncerla,nn"t ,,referring to the measurement value anless stated otier*ise.' n 1,} ttreferring to the measurement value anless stated otherwise.

{pprovat is evidenced by signature and

moroval seal in all pages.Preparedby: MJASolisDate:2013{8-30

t=i Approvedbl': AYKtWru -Date:201349-26 U

-it may be reproduced or transmittedhe Chief ofNML.

This document is the property ofNML and no partwithout prior written approval of

It

e)('-

ITDI


Section1.2

MembershipsVersion I

Page I of2

1.2 Memberships

1.2.1 Asia Pacilic Metrolory Programme (APMP)

The Philippines through the Industrial Technology Development Institute (ITDD maintains full

membership in the APMP, the Regional Metrology Organization (RMO) for the Asian countries.

ITDI has been a full member since 1980.

The NML, as the national metrology institute of the Philippines, represents the country in the

APMP and participates in the Developing Economies Committee (DEC) meetings, Technical

Committee meetings and General Assembly held annually.

Participation of NML in the Technical Committee (TC) meetings ensures that the NML is

informed of international developments in the relevant metrology areas where existing

measurement capability exists. Inasmuch as the NML would want to have representatives in all

the relevant TCs, participation in the TC meetings is limited in the fields having DAkkS

accredited scopes.

The NML also takes part in technical training courses and workshops organized by the various

technical committees of APMP and the DEC aimed at further enhancing the technical

capabilities ofthe NMIs in specific measurements.

The NML also engages with other NMIs in the Asia-Pacific Region in improving regional

metrological capability by participating in intercomparison measurements that are linked to the

worldwide intercomparison measurements. The NML is required to participate in the APMP-

organized intercomparison measurements particularly in the fields where there is an existing

capability.

ui

t:2013-10-25: 2013-10-25is evidenced by signature and

This' document is the property of NML and no pait of it may be reproduced or transmitted

without prior writren approval of the Chief ofNML


Section1.2

MembershipsVersion 1

Page2 of 2

1.2.2 Asia Pacific Legd Metrology Forum (APLMF)

The Philippines through ITDI is a full member economy of the APLMF since September 3,

L999. The NML represents the country in the regional meetings held annually and participates

in the training courses and workshops offered for the members.

1.2.3 General Conference on Weights and Measures (CGPM)

The Republic of the Philippines through the ITDI became an Associate State of the General

Conference on Weights and Measures on June 1, 2OO2 and has signed the Mutual Recognition

Arrangement referred to as the International Committee for Weights and Measures - (CIPM

MRA) in Decemb er 9, 2002.

pproval is evidenced by signanre and

This document is the property ofNML and no pan of it may be reproducedwithout prior written approval of the Chief ofNML.

0m

2013-10-25

G.,')C'LITDI


Section2.0

Quatif Policy StatementVersion 2

Page 1 of I

2.0 QuaIiS Policy Statement

The NML management is committed to.

- provide its customers the highest quality of measurement services, and integrity of data

in certificates and reports;

- implement goodprofessional laboratory prdctices; and

- comply fully with the requirements of ISO,4EC 17025:2A05 cmd continuously improve

the ffictiveness of its mcfingement rystem.

The management system is the framework under which the quality of NML activities is defined,

organized and maintained. This system is documented in its Quality Policy Manual (QPM) to

de{ine formally and clearly qualrty policies, rules and procedures . The QPM is made available to

concerned staff so that they are guided on their respective roles, duties and responsibilities

towards a competent laboratory.

All NML staffhave the responsibility to familiarize themselves with and adhere to all relevant

policies and procedures ofthe Laboratory at all times.

t)t1

{pproval is evidencedby signature and

lpproval seal in all pages.?reparedby: MJASolis \)ate:2013{8-30

ovedby:AVKim:201349-26

iit may be reproduced or transmittedhe Chief ofNML.

This document is the property of NML and no partwithout orior written aoProval owithout prior written app

tt

Section3.0


Version 3

Vision, Mission, and Major

3.0 Vision, Mission, and Major Policies

3.1. Vision and Mission

Approval is evidenced by signature and

aooroval seal in all paqes.

VTSION

NML of internationally recognized competence andnationally

sought for traceability of calibrations.

MISSION

We shall establish, maintain, and disseminate the national

standards of units of measurements to provide international

traceability to the measurements done in the country.

We shall do this by competently conducting calibrations and

measurements at accuracy levels appropriate to the needs of

the customer.

\)11

ttThis document is the property ofNML and no part it may be reproduced or transmitted

without prior written approval the Chief ofNML.

QUALITY POLICYNATIONAL METROLOGY

MANUALLABORATORY

Section3.0

TTDI

Vision, Mission, and Major Policies

3.2. Major Policies

The NML operates in conformity with the ISOiIEC 17025:2005 standard.In order to ensure

a high-level of quality in the services it provides to its customers, the National Metrology

Laboratory Nlvtr-) implements and maintains a management system which is described in

this Quality Policy Manual (QPM) and related documentation.

All staff are guided in their work by the following quality policies that are expounded in the

succeeding sections of this QPM and accompanying procedures:

1. Measurements are carried out in accordance with stated specifications and

customers' requirements.

2. In the conduct of measurements, the Laboratory only employs qualified

resources, i.e.:

a. evaluated and authorized staff;

b. validated test methods; and

c. verified or calibrated equipment, where such affects the qualitv of the

results-

3. Corollary to item 2, the Laboratory only accepts work that it is competent to

perform and has the resources to undertake.

4. The Laboratory maintainsa high-level of quality in implementing its procedures

(handling of test samples, preparation, etc.) which affects the accuracy of the

results.

5. The Laboratory has a systematic program to monitor the reliability of its

calibration or test results. This includes quality control on method

implementation.

6. The Laboratory protects confidentiality and proprietary rights of the customer.

ULTbv:AVKimura

:2015-03-06


itis evidenced by signature and

without prior written approval of Chief of NML.

Version 3

Page2 of 4


Section3.0

7. The NML staff is free from undue pressure, if any, which migtrt influence their

technical judgment.

The Laboratory does not engage in any activities that would diminishconfidence

in its competence, impartiality, judgment or operational integrity.

AII NML staff, in their plans, decisions, and actions, emphasize the prevention

of problems over the correction of problems after they occur.

10. Corollary to item 9, all the NML staff, with the NML Chief in the lead role,

closely monitors the activities of the Laboratory to immediately detect potential

problems and implement the appropriatepreventive actions.

I 1. The Laboratory periodically conducts internal quality audits (IQAs) in addition

to the activity described in item 9. The IQAs determine whether the activities and

procedures of the NML conform to the requirements of ISO/IEC fiA25.2005 and

the management system it established.

12. The NML management meets at least once a year to review the effectiveness of

its management system and makes the necessary amendments.

$Onrovl h :ld":,.dbY signature and

seal in dlThis document is the property ofNML and no part it may be reproduced or transmitted

8.

9.

Vision, Mission, and Major Policies

without prior written approval Chief ofNML.

UI'

I

G"IfLITDI

Version 3Visiono Mission, and Major Policies

3.3. Commitment

I shall commit myself to work for the attainment of the Laboratory's mission and

implementation of the major policies defined in this section of this Quality Policy Manual

(QPM)

I shall ensure that all staffof the National Metrology Laboratory adhere to good professional

practices, familiarize themselves with the management system and its documentation, and

implement the policies and procedures therein at all times.

Towards this end, with the assistance of every NML staff, we shall effectively implemena

the management system defined in this Quality Policy Manual.

AURORA V. KIMURAChief, National Metrology Laboratory

The Industrial Technology Development Institute management shall commitinensuring that the

National Metrology Laboratory implements and continually improves its management system,

with emphasis on the importance of complying with customer requirements as well as statutory

and regulatory requirements.

.|"^,/^\\rerQpza \ezeNze. PILD.Industlibl Tec'hnology Development Institute

Approval is evidencedby signamre and by:AVKimuraseal in all :2015{3-06


Section3.0


MANUALLABORATORY

Page 4 of4

aredby:MJASolis:2015{3{2

without prior written approval the Chief ofNML

[]I:

i 3)i {:ii ITDI


Section4.t

NML OrganizationVersion 4

Page I of 10

4.1 NML Organization

4 1.1 The National Metrology Laboratory G.Ovfl-) is one of the major divisions of the Industrial

Technology Development Institute (ITDI) of the Department of Science and Technology

(DOST) recognized under Execative Order No. 366, series 2004 (Government

Rati onali z ati on Pr o gr arn) .

ITDI and DOST are government entities created under Executive Order No. 128 of 1987

(Reorganizing the National Science and Technology Authority).

Office and sections of NML are located at the Metrology Building, DOST Compound,

General Santos Avenue, Bicutan, Taguig City, Metro Manila, Philippines. Annex A shows

the layout of the ffices and sections of NML. Details of the sections are described in their

respective Laboratory Quality Mamtal (LQM).

The NML is covered by policies and procedures of ITDI with respect to the hiring of

personnel, procurement of equipment and materials and other administrative matters.

Complimenting the ITDI policies and procedures are the NML poticies and procedures

contained in this Quality Policy Manual (QPM)

4.l.2The NML implements a management system addressing the needs of the customers and

meeting the requirements of ISOIreC fi025:2005,

U11

tt

he property of NML and no pan qr lr may oc loPrujtwiihout prior wriuen approval of the Chief of NML'

{.pproval is evidenced by signatr:re and

rorroral seal in all Pages.

Preparedby: MIASolisDate:201348-30

" -\) 3?,iffiiil;^,Y%-i. th" *"r..W ofNML and no part df it may be reproduced or transmrfieo

This document

a)f:ITDI

QUALITY POLICY MANUALNATIONAL METROLOGY LAB ORATORY

Section4.1


Page 2 of 10

1.1.3 The management system covers all works carried out within and outside (on-site) the

NML's base laboratory. Works are guided accordingly by appropriate calibration

procedure s and work instructions.

4 1 4 ITDI provides budget and administrative support for the procurement of equipment and

services, and hiring of personnel of the NML. However, this does not diminish the

independence of the NML on the selection and acceptance of equipment, services and

personnel. Other Divisions of ITDI have their own responsibilities and are not involved in

the metrological sewrces of the NML nor influence its activities.

4 1 5 Structure of NML and Responsibilities of Staff

(intentionally left vacant)

rJF

rtA,pproval is widencedby signature andrpproval seal in all pages.

lrepared by: MJASolis)ate:2013{8-30

A.ooroved bv: AVKimurarr)al:2onas-26 ( /{/W-

M property ofNML and no part qf it may be reproduced or transmitted

without prior wriuen approval of the Chief ofNML.property

e)f.j

ITDI


Section4.1


Page 3 of10

4.1 .5.1 Orgaruzational Chart of the Industrial Technology Development Institute

f.soU frorcllitU

Technlcal Sen lEet

Support Services

Figure 4.1 Organizational Chart of IIDI

11

ti

\J

Hesearch and Developrnent

,=fuj PlannlE & MtS i ^"i

A,pproval is evidenced by signature androoroval seal in all pages.

Prepared by: MJASolisDate:201348-30

.l-\) {ooroved bv : AVKimura-r)aie:zor34s-26 ( /llL.

@erh/ of Ntytr- and no part qf it may be reproduced or transmitted

without prior written approval of the Chief ofNML.property

ITDI


Section4.1

I\ML OrganizationVersion 4

Page 4 of 10

4.1.5.2 Organizatiornl Chart of the National Metrologlt Laboratory

OFFICE OFlT{E CHIEF

RECEIVING and REIEASING UN lT

THERMOMETRY STAN DARDS SECTION

TC, Hygrometry, Enclosures

TORCESTANDARDS SECNON

DENSITY and VOtUMt STANDARDS

sEgrloN

IENGTH STANDARDS SECfi ON

BIG VOTUME ANd FIOW STANDARDS

sEcfloN

Figure 4.2 Organizational Chart of NML(Sectionswith DAkkS accredited scopes are enclosed in the solid line)

t)[1

It

D-K-15035-01-00

THERMOMETRY STAN DARDS SECTION I

LIGI DT, and IPRT

EECTRICAT STANDARDS SECTION


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QUATITY SYSTEM


Section4.1


Page 5 of 10

4.r.s.3 NML CHIEF (DAkkS Head):

The NML Chief is responsible for ensuring that the activities of the NML relatedto the

provision of the metrological services conform to its policies and the requirements of

ISO/IEC 17025. This responsibility encompasses planning, monitoring, and controlling

technical and administrative activities and resources to support the operations of the

NML.

In discharging this responsibrhty,the NML Chief delegates:

-operational control of metrologicalservices to Section Heads;

- management of the NML quality system to the Quality Manager.

The NML Chief authorizes arrangements to review and audit the management

system at appropriate intervals, appraise the results, and implement any corrective

and preventive actions. The procedures are given in OM 4.14: Internal Audils and

OM 4.15: Management Review. The Quality Manager ensures these are

implemented.

The NML Chief reports directly to the ITDI Director and is responsible to set up an

organizational structure, allocate appropriate resources, and formulate policies and

procedures necessary to maintain the management system.

\]t1

I}I

Approvat is evidenced b-v signature and

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without prior wriuen approval of ihe Chief ofNML

e)C,-v

ITDI

ITDI


Section4.1


Page 6 of l0

Station: National Metrology Laboratory

Reports to: Director, ITDI

Supervises: Section Heads, cmd staff of Receiving and Releasing Unit and NML

Secretariat

Duties and Responsibilities:

a. Take charge of the NML (administrative and technical)-

b. Plan, organize, lead, direct, and control programs and projects of the NML.

c. Participate in ITDI planning, and policy formulation.

d. Improve the manogement system; c*td review and approve new and revised

documents of the Quality Policy Manual.

e. Provide technical guidance and supervision to staff and direction for

continuous technical and management system improvement.

f. Maintain contacts and represent the NML and/or ITDI in local and

international forums relevant to metrology

g. Participate in the formulation of policies and procedures, and implement

activities of ITDI committees where he/she is a member.

h. Prepare technical and progress reports of the NML.

i. Approve and sign calibration certificates and test reports of Section Heads

and DAkkS Deputy Heads

j. Appoint a Quali4t Manager for the NML and Section Head for each

section.

k. Designate deputies of the NAIL Chief, Quality Manager and Section Heads

in cases of absence(s), to ensure contimtity.

l. sive authority to NML staff to perform relevant tasks such as operate and

handle standards and specialized equipment among others.

utl

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GIfLITDI


Section4.t


Page 7 of l0

Recommend to the ITDI Dtector the Officer-in-Charge of the NML in case

of his/her official travel(s) overseas;

Perform other relevant duties as may be assigned to him.her.

4.1.s.4 NML QUALTTY MANAGER:

Reports to the NML Chief and is responsible for ensuring that the Laboratory meets

all rules, regulations and guidelines set forth in this Quality Policy Manual and

ISOffi,C fi025. The Quatity Manager is also responsible for the proper resolution

and documentation of all corrective/preventive actions. He/she has direct access to

the top-level management on matters concerning policies and resources of the NML.

Station: National Metrology Laboratory

Reports to NML Chief

Supervises'. NML, Section Heads, and staff of Receiving and Releasing Unit

pertaining to quality management


a. Lead the development and documentation of the management system for the

NML.

b. Facilitate the development and harmonization of the Laboratory Quality

Manuals and assure their consistencywith the Quality Policy Matrual.

c. Plan and organize periodic internal quallty audits and system management

reviews.

d. Monitor the implementation of the management system to detect if there is

any non-compliance, record the non-compliance and report to the NML

n.

tl [1

rtApproval is evidenced by signature andmoroval seal in all Dages.

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Chtef.


Section4.1


Page 8 of l0

e. Develop and recommend to the NML Chief improvements in quality policies

and procedures to meet the requirements of the ITDI and NML customers.

f. Control the distribution of the Quality Policy Manual

g. Ensure awareness of staffon the importance of their activities and how these

activities contribute to the achievement of an effective management system.

h. Assist the NML Chief in implementing Nlv{L quality policies.

4.1.5.5 SECTION HEADS (DAkkS Deputy Heads):

Report directly to the NML Chief and have the authority and responsibility for the

day-to-day operations of their respective Sections. They ensure that their Section

staffmeet all the quahty requirements set forth by the Laboratory.

Station: Sections of the NML

Reports to NML Chtef

Supervises: Section staff


a. Take charge of the Section (administrative and technical).

b. Plan and lead the programs and projects of the Section.

c. Develop and maintain policies, operational procedures and records of the

Section.

ur?

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Section4.t


Page 9 of 10

d. Plan and implement quality control activities (interlaboratory comparison,

external calibration, in-house calibration) to ensure that measurements

done are traceable to the definition of the SI units.

e. Participate in NML planning and policy formulation.

f. Review and sign calibration certificates and test reports of technical staff

under his/her supervision.

g. Provide technical guidance and supervision to Section staff

h. Assess the competence, performance and calibration work done by the

Section staff.

i. Prepare technical and progress repofts of the Section.

j Perform other NML relevant duties as may be assigned to him,her.

4.1.5.6 All other positions are functional and occupied by qualified staff that has the

responsibillty to perform independent tasks assigned by their respective Section

Head and/or the NML Chief.

4.1.5.7 Policies

4.1.5.7.1 Major Policies of the NML are in Section 3.0 ofthis )PM.4.1.5.7.2 Other policies affecting quality of service of the NML are as follows.

- New staff are supervised by a more experienced staff familiar with

calibrationhest methods and procedure s.

- The NML Chief has the overall responsibility.for technical operations.

However, in the event that the NML Chief is on fficial travel overseas,

the ITDI Director desigrntes an Officer-in-Charge of the NML, upon

the recommendation of the NML Chief, who takes over the

responsibi lity of his/her ab sence.

[lNttApproval is evidenced by signature and

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- Top milragement calls meetings at least once a year to evaluate the

effectiveness of the milngement system.

- Top management ensures that the integrity of the matwgement system is

maintainedwhen changes are planned and implemented.

utl

d


Section4.1


Page 10 of l0

A.pproval is evidenced by signature andmproval seal in all pages.

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without orior written aooroval of the Chief ofNML.pnor wntten app

G')(-.+ITDI

c)e'+ITDI


Section4.2

Quality Management SystemVersion 2

Page I of2

a.2 Quality Management System

4.2.1 A managemeilt system has been established, implemented and maintained in accordance

wrth ISO/IEC 17025. The management system covers all work carried out at the National

Metrology Laboratory NI\dL) base laboratory, or on-site at the facilities of the customer.

The system's documentation are communicated to, understood by, and available to NML

stafi and implementedby the all.

4.2.2TheNML's management system policies related to quality, including its quality policy

statement are covered in Section 2.0: Quality Policy Statement and Section 3.0: Vision,

Mission and Major Policies of this Quality Policy Manual (QPM).

4 2 3 The NML Chief rs committed to the attainment of the Laboratory's visioq mission and

major policies. The ITDI Director is committed to ensuring that the NML irnplements and

continually improves its management system. Tools for implementing continuous

improvement of the system are covered in Section 4.10 Improvement and OM 4.10.

Preventive Actions and Opportunities for Improvement.

4.2.4 The commitments of the marngement emphasize the importance of meeting customer

requirements as well as statutory and regulatory requirements.

4.2.5 Implementation of the policies in this QPM is described in the procedures found in the

Operations Mamtal (OM). Annex B shows the list of procedures. Also, the structure of the

documentation used in the manngement system is described under Section 4.3: Document

Control.


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t)tl

rt


ITDI


Section4.2

Quality Management SystemVersion 2

Page2 of 2

4 2 6 The roles, duties and responsibilities of the Section Heads and the Quality Manager

mcluding their responsibility to ensure compliance with ISOIIEC 17025.2005 are covered

in Section 4.1: NML Organization.

4.2.7lt is the policy of the NML to ensure that the integrity of its management system is

, maintainedwhen changes are implemented. (Section 4.1.5.7.2: NML Organization).

Uf

ItA.pproval is evidenced by signature androoroval seal in all pages.

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Section4.3

Document ControlVersion 4

Page I of4

4.3l)ocument Control

Procedures have been established to control documents that form part of the quahty management

system. Records are stored and protected in such a w6y that they remain legible, identifiable and

easily retrievable for a defined period oftime.

4.3.1 Document hierarchy and structure

QualityPolicy Manual

/ operations Manual \

/ Laboratory Quality Manual \/ TechnicalProcedures \

/ Work Instructions \

/ Forms. Records \

The Ouality Policy Manqal (QPM) contains the vision, mission and policies of the National

Metrologt Laboratory and commitments of the management to the quality aspects of its

me tr o lo gi cal activities.

The Operation Manual (OM) defines how the policies are implemented in terms of general,

administrative and technical procedures.dtr

tiA.pproval is evidenced by signanre andlooroval seal in all pases.

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ITDI

G)('tITDI

QUALITY POLICY MANUALNATIONAL METROLOGY LAB ORATORY

Section4.3


Page2 of 4

The Laboratory Quality Manual GaIO is a manual which contains detailed and specific

policies, standard procedures, technical requirements, and forms u,hich are appropriate and

applicable only to a specific Section. However, it follows the concepts outlined in the

Quality Policy Manual and Operations Manual.

4.3.1.1 Document Control Procedure:

Procedure for control of documents and authorized persons responsible for the

changes in and the review and approval of documents are described in OM 4.3:

Document Control.

4.3.2 Document/Procedure Approval and Issue

4.3.2.1Procedures and documents are reviewed and approved for adequacy by an

authorized person prior to issue, and are reviewed as the need arises to ensure

appropriateness and applicability. OM 4.3: Document Control identifies NML staff

authorized to review and approve quality system documents. A Master List ofDocuments identifies the cutent version of a document and is easily available to

prevent the use of invalid andl/or obsolete documents.

4.3.2.2 The procedures adopted ensure that:

a. authorized editions of appropriate documents are available at designated Sections

where operations essential to the management system are performed,

b. reviews on all documents within the management gtstem are conducted as the

need arises to evaluate the appropriateness arud applicability of the procedures.

Records of these reviews are maintained as quality records;

\)tl,A.pproval is evidenced by signature andrpproval seal in all pages.

lrepared by: MIASolis)ate: 201348-30

ara\*-' ::i::;f,$;^X^Y)H-This document is the property ofNML and no part df it may be reproduced or transmitted

without prior written approval ofthe Chief ofNML.pno approv

r


Section4.3


Page 3 of4

c. invalid or obsolete documents are removed from all points of issue or use, or

otherwise assured against intended use before the revised and approved

document is issued; and

d. obsolete documents being retained for legal purposes are properly marked and

archived.

4.3.2.3 All quality documents generated by the NML contains at least the following

information:

a. title of the document/section;

b. document/section number;

c. version number

d. page number (including the total number of pages per document/section);

e. printed name and signature of preparer, and date prepared; and

f printed name and signature of approving authority, and date approved.

4.3.3 Document Changes

4.3.3.1 Changes to procedures and documents in the form of additions or deletions are

reviewed either by the Section Head or Quality Manager, and thereafter approved

by the NML Chief before being issued for use.

4.3.3.2 Modifications/alterations to procedures or documents are suitably identified and

required a conesponding change of the preparation date and version mtmber, and

the appropriate attachments. The modified or added text/s is made in italics.

Approval is evidenced by signature andlooroval seal in all nages,

Prepared by: MJASolis)ate:2013{8-30 ]x,x'T;i,T,1r^Y)*

This document is the property ofNML and no pr.t f it may be reproduced or transmittedwithout orior written anoroval of the Chief ofNML.

0r!

n


e){"tITDI


Section4.3


Page 4 of4

4.3.3.3 Amendtnents of documents by hand pending the re-issue oJ the documents are

made by the Quality Marruger for the Quality Policy Marual, Operations Mamral,

Laboratory Quality Mamtals, Technical Procedures, Work Instructions, Forms and

Records. Hand written changes to procedures or documents are made in the

following form:

a. All corrections identified in any document are crossed out (strilcethrough),

initialed and dnted, and the corrected information and/or data entered

alongside. The corrected information is not erased, made illegible or deleted

from the hard copy. Ihis signifies a temporary change until the formaldocument is reviewed, corrected and approved by authorized NML staff. The

revised document isformally re-issued as soon as practicable.

4.3.3 Procedures for approval and issue of documents, ild making changes in documents

maintained or stored in electronic form are described in OM 4.3: Document Control.

UtT

r{Approval is evidenced by signanre andDDroval seal in all pages.

?repared by: MIASolis)ate:2013{8-30

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This document is the properfy ofNML and no part of it may be reproduced or transmittedwithout prior written approval ofihe Chief ofNML


Section4.4

Review of Requests, Tenders and ContractsVersion 2

Page I of2

4.5. Review of Requests, Tenders and Contracts

4.4.1 Procedures are established for the review of requests, tenders and contracts (OM

4.4.1. Review of Requests and Contracts). This review process addresses the

following concerns:

4.5.1.1. Services are adequately defined and documented;

4.5.1.2. NML has the ability and resources to meet the customers'

expectations, which may be communicated orally or in writing,

4.5.1.3. Appropriate test or calibration method to conduct the requested

services is selected;

4.5.1.4" Any differences in expectations and services to be performed are

resolved before any work is performed. This ensures that the

requests, tenders, and/or the contract are acceptable to both the

NML and the customer.

4.5.2.Records of the customers' requirements, and any pertinent information exchanged

during the required service are mai*uned as quality record.

4.5.3.The review process covers any work performed by the NML.

4.5. .The customer ls informed of any deviation from the contract.

4.5.5.If the contract has to be amended after work has coflrmenced, the same contract

review process ls repeated. All concerned staff are then informed of any

amendment(s).

\jla

IApproval is evidenced by signanre andrDproval seal in all Dages.

Preparedby: MJASolisDate:2013-08-30

'"-\>3x,x',"#i,rJ r*^Y?*t-

gf it may be reproduced or transmittedwithout orior written aooroval ofthe Chief ofNML.pn approval


Section4.4

Review of Requests, Tenders and ContractsVersion 2

Page2 of 2

4.5.6.For services not included in the ofiicial list of services offered by NML, the

calibration item brought in by the customer is evaluated thoroughly, if the NML iscapable of performing such measurements. The customer provides the NMLnecessary documents for the review and analysis of samples. The customer and staff

comes into agreement on how the sample will be measured and what

certificatelreport will be issued. Reference: List of Services with respective

calibratioMest method provided at the Receiving and Releasing Unit (RRU)

Uh

dApproval is evidenced by signatue and

Dproval seal in all pages.lrepared by: MJASolis)ate:2013-08-30 }liJ5;f,'i,*YarL

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Section45

Subcontracting of Tests and Calibrafion ServicesVersion 2

Page 1 ofl

4.5. Subcontracting of Tests and Calibration

4.5.1 The NML does not subcontract tests and calibration services.

t)h

ttApproval is evidenced by signanre andrporoval seal in all paqes.

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Section

4.6

Purchasing of Supplies and ServicesVersion I

Pase 1 of2

4.6 Purchasing Services and Supplies

4.6.1 It is the policy of NML to purchase supplies and services of acceptable quality

and from reputable sources. Procedures are established to cover the purchase,

reception and storage of items necessary for the operation of the laboratory. (OM

4.6: Purchase and Evaluation of Supplies and Services).

4.6.1.1 Vendors may be qualified based on past performance records,

certifications, audits and surveys performed by acceptable sources. This

process allows a vendor to be used for occasional purchases without

going through the approval process.

4.6.2 All purchased supplies and consumable materials that affect the quality of

calibrations are not used until they have been inspected or verified as complying

with specifications or requirements defined in methods for the calibrations

concerned. Inspection reports/records are maintained by the Laboratory.

4.6.3 Purchasing documents will be reviewed and approved for correctness prior to

being released. The document will contain appropriate data for the services or

products being requested.

4.6.4 It is the responsibility of the Bids and Awards Committee (BAC) of the ITDI to

maintain a list of approved vendors. All potential vendors will be evaluated as to

their ability to consistently comply with quality requirements. Records are

maintained to prove compliance to any purchase order issued by ITDI.

is evidenced by signature by: MTEEt2 '{

ved by: AVKapproval seal in all pages. 2009 October : 2009 October l3

Thir do",r*ent is the properfy of NML and no part of it may be reproduced or transmitted

UR

tI


ITDI


Section

4.6

Purchasing of Supplies and ServicesVersion I

Pase2 ofZ

4.6.5 Upon the delivery of supplies and equipment, the end-user or responsible

laboratory staff will evaluate the item/s. The item/s will only be accepted if it

passed the NML requirements. IF NOT, then the item/s will have to be returned

to the supplier, and inform the Procurement Section and Bids and Awards

Committee of the rejected item/s.

'al is evidenced by signature by: MTEE3;S,'5.*XI Bfuapproval seal in all pages. 2009 October 12

This document is the property of NML and no part of it may be reproduced or transmitted

UR

w



Section

4.6

Purchasing of Supplies and ServicesVersion 1

Pase2 ofZ

4.6.5 Upon the delivery of supplies and equipment, the end-user or responsible

laboratory staff will evaluate the item/s. The item/s will only be accepted if it

passed the NML requirements. IF NOT, then the item/s will have to be retumed

to the supplier, and inform the Procurement Section and Bids and Awards

Committee of the rejected item/s.

pproval is evidenced by signature by: MTEE:#3,'5.il5 Bfuapproval seal in all pages. 2009 October 12

Thit' do""*.nt ii the property of NML and no part of it may be reproduced or transmitted

UR

tf


{UGft}

ITDI

4.7 Service to the Customer

4.7.1 NML services are posted at the NML website (www.nrn1.gov.ph) and at the Receiving and

Releasing Unit (RRU). NML, when requested by the customers, clarifies conditions of NML

services, requirements of the customer, and the data on the calibration certificate/test report

issued

4.7.1.1 On meritorious cases, NML allows customers to witness the calibration performed

on their measuring instrument, provided that the interest of the NML is safeguarded

and confidentiality of other customers is ensured.

4.7.1.2 All information provided to or by a customer in respect of a test or calibration is treated

as confidential. Information will only be released to a third parry at the request of or

with the approval of the client.

4.7.2 NML solicits feedback on its performance from its customer and considers this in the

improvement of the Laboratory policies and procedures. The NML Sections inform the

customer promptly of problems in test andlor calibration work such as delays and any other

deviations from the agreed service. Customers are asked to accomplish the NML Feedback

Form (Form No. 4" 10.2) upon the release of their calibration certificatesltest reports.

4.1.3 For customers who would like to conduct a visit at the NML, they send a letter of request

addressed to the NML Chief, citing the purpose, objective, specific section to visit and

preferred date. The NML Chief then sends back a letter of response indicating whether the

request has been accepted or declined.

pproval is eridenced b-v signature and :oared bv: MJASolis i r\Jv

te: 2013-08-30pproved b1': A '{ ./ r' ^,JYr"t-roval seal in all :2013-09-26

utl

liThis document is the property of NML and no partpf it may be reproduced or transmitted



Section4.7

t.i, Service to the CustomerVersion 2

Page 1 ofl

4.7 Service to the Customer

4.7.1 NML services are posted at the NML website (www.nrnl.gov.ph) and at the Receiving and

Releasing Unit ERU). NML, when requested by the customers, clarifies conditions of NML

services, requirements of the customer, and the data on the calibration certificate/test report

issued

4.7.1.I On meritorious cases, NML allows customers to witness the calibration performed

on their measuring instrument, provided that the interest of the NML is safeguarded

and confidentiality of other customers is ensured.

4.7.1.2 All information provided to or by a customer in respect of a test or calibration is treated

as confidential. Information will only be released to a third parry at the request of or

with the approval of the client.

4 7.2 NML solicits feedback on its performance from its customer and considers this in the

improvement of the Laboratory policies and procedures. The NML Sections inform the

customer promptly of problems in test and/or calibration work such as delays and any other

deviations from the agreed service. Customers are asked to accomplish the NML Feedback

Form (Form No. 4" 10.2) upon the release of their calibration certificates/test reports.

4.1.3 For customers who would like to conduct a visit at the NML, they send a letter of request

addressed to the NML Chief, citing the purpose, objective, specific section to visit and

preferred date. The NML Chief then sends back a letter of response indicating whether the

request has been accepted or declined.

pproval is eridenced b-v signature and bv:MJASolis pproved b1': A '{ ./ r, .t

-/Y,"t-roval seal in all te: 2013-08-30 :2013-09-26

utl

liThis document is the property of NML and no partPf it may be reproduced or transmitted


a)ItrITDI


Section4.7

t.i, Service to the CustomerVersion 2

Page 1 ofl

.)

{uITDI


ComplaintsVersion 2

Page I ofl

4.8 Complaints

4.8.1 It is the policy of NML to promptly resolve complaints received from customers or other

concerned parties. Complainant, nature of complaint, investigations undertaken and

corrective actions taken are documented and form part of NML records. Procedure for

resolution of complaints is covered in OM 4.8: Complaints, F4.10 Complaint Form.

UT

IThis document is the property of NML and no part of it .iV U. r.p-ar."a * tr"rrr-itt.A

without prior written approval of the Chief ofNML

,al is evidenced by signature and'al seal in all

by:MJASolis2013-08-30

red by: AVKi

Section4.8


Section4.9

Control of Nonconforming Test and/or Calibration WorkVersion 2

Page 1 of1

4.9 Control of Nonconforming Test and/or Calibration Work

4.9.1 ltis the policy ofNML to manage and control work or activities that do not conform to its

guidelines and procedures or agreed requirements ofthe customers.

4.9.1.1 Responsibility and authority is defined on how nonconforming tests and

calibration work are to be handled.

4.9.1.2 When nonconforming test and/or calibration work is identified, an evaluation to

determine its significance is performed.

4.9.1.3 Corrective action is promptly made together with any decision about the

acceptability of the nonconforming work.

4.9.1.4 When necessary the customer is notified of the nonconformity and work is

recalled.

4.9.1.5 When nonconforming work has been corrected, the concerned Section Head is

responsible for authorizing the resumption ofwork. Procedure for implementing

above policy is covered in OM 4.9: Control ofNonconforming Test and/or

Calibration Work.

4.9.2If the evaluation of the nonconforming work indicates possible recurrence or casts doubt

on the Section's compliance with its management system requirements, corrective action

procedure (OM 4.1 l: Corrective Action) is applied.

\)rl

rA.pproval is evidencedby signature androoroval seal in all pases.

lrepared by: MJASolis)ate:2013-08-30

J\-J }ll1"ffiJi':X VltlLThis document is the properry ofNML and no part qf it may be reproduced or transmitted

without prior written approval oflthe Chief of NML.prior written approval

)il;ITDI

i Version 2

Improvement I i

; Page l oflII_-O-_--_II

4.l0Improvement

The NML continuouslf improves the effectiveness of its management system through the use

of the:

qualin' policl,' and qualit_v objectives:

intemal and external audit results:

anaf'sis of dala:

correctir e and preventii'e actions:

managemenl 1s1,ig$'; and

customer feedback, complaint and r e c ommendat i o n.


MAI{I]ALLABORATORY

Section4.10

a.

b

d.

e.

t'.

ppror,al is evidenced b,v signature red b-v: MJASoli'qr-""--- oved bv: A2013-08-30 _. Pu:g_2q!-0&jq

UF

rThis document is the propertl. of NML and no part of it mav be reproduced or transmitted

uithout prior mritten approval of the Chief ofNML.

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Section4.11

Corrective ActionVersion 2

Page I of1

4.11 Corrective Action

4.11.1 It is the policy of NML to implement corrective actions promptly when any

nonconforming work or departures from its policies and procedure is identified.

4.11.2 An investigation to determine the root cause of the problem is carried out at the start of

the corrective action procedure.

4.11.3 The Section selects and implements appropriate corrective action as identified to resolve

the problem and prevent its recurrence. If there are any changes resulting from the

corrective action, these are documented and implemented.

4.11.4 The Quality Manager reviews the root cause of the problem and corrective action taken

and, ensures its appropriateness. Implementation of the corrective action is monitored for

its effectiveness.

4.11.5 If the nonconformities or deparnrres from its policies and procedures cast doubt to the

Section's compliance with its management system requirements, an internal audit to the

particular area is conducted.

The above actions are described in more detail in OM 4.11: Corrective Action and OM 4.8:

Complaints and OM 4.14 Internal Audil

iITfrI

Approval is evidencedby signature and

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of NMt and no part of it may be reproduced or transmittedwithout orior written aooroval of the Chief ofNML.without prior written approval of

ITDI

.)(-

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Section4.12

Preventive ActionVersion 2

Page 1 ofl

1.12 Preventive Action

4.12.1 NML prioritizes the prevention of problems over the correction of problems after they

occur. If potential problems or nonconformities or the need for improvement of its

technical and/or management system are identified, action plans are developed,

implemented and monitored to prevent the occurrence/recurrence of such.

4.12.2 Procedures for preventive actions which include the initiation of such actions and

application of controls to ensure that they are effective are described in OM 4.12.

Preventive Actions and Opportunities for Improvement.

This document is the property of NML and no part of it may be reproduced or transmittedwithout prior written approval of'the Chief ofNML.

Utr

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Section4.13

Version 2

Page 1 of3Control of Records

4.13 Control of Records

4.13 1 The NML ensures the safety and security of records

4 13 1.1 Procedures have been established to provide evidence ofcontrol ofrecords that

form part of the management system (OM 4.13: Control of Records). The

procedure includes identification, collection, access, filing, storage, maintenance,

and disposal of records. Quality records include internal audit, management

review and corrective and preventive actions.

4.13.1.2 Records are stored and protected from damage or deterioration so that they

remain legible, identifiable, and readily accessible. NML maintains and retains the

following quality and technical records for the specified amount of time:

Corrective and Prevenfive Action Reports

Management Review Meeting (minutes,/reports)

lPurchases (requests and orders), Approved L,endors and Suppliers,

llnspection and Acceptance reports, and other records related toi purchase, reimbursement and di sbursenrents

Training Re cords and Qualtfi cati ons, Authori zati on

Master List of Documents, Distribution List and Doatment Isstance i

and Receipt iland Receipt

Table 4.13.1.2.1

Audit Plan and scheduleiAudit Reports and summary (mternar and

C omp I a int s, Fe e db ac k, S u gge sti on,'Opp or hmi ty for I mpr ov e m e nt,

is evidenced by signanre and: 2013-08-30

This document is the property ofNML and no part of it may be reproduced or trinsmittedwithout prior written approval of the Chief ofNML.

a){:ITDI

',exterual)

Oualitv Records


Section4.13

Version 2

Page 1 of3Control of Records

4.13 Control of Records

4.13.1 The NML ensures the safety and security of records

4 13.1.1 Procedures have been established to provide evidence ofcontrol ofrecords that

form part of the management system (OM 4.13: Control of Records). The

procedure includes identification, collection, access, filing, storage, maintenance,

and disposal of records. Quality records include internal audit, management

review and corrective and preventive actions.

4 13.1.2 Records are stored and protected from damage or deterioration so that they

remain legible, identifiable, and readily accessible. NML maintains and retains the

following quality and technical records for the specified amount of time:

Corrective and Preventfue Action Reports

Management Revi ew Meeting (minute si?eports)

lPurchases (requests and orders), Approved L,endors and Suppliers,ilnspection and Acceptance reports, and other records related toi purchase, reimbursement and di sbursements

Training Re cords and Qualtfi cati ons, Authori zati on

lMaster List of Documents, Distribution List and Doatntent Isstanceiand Receipt

Table 4.13.1.2.1

Audit Plan and scheduleiAudit Reports and summary (mternar and

'i C omp I a int s, Fe e db ac k, S u gge sti on iOpp or hmi ty for I mpr ov e m e nt,

is evidenced by signanre and: 2013-08-30

This document is the property ofNML and no part pf it may be reproduced or trinsmittedwithout prior written approval of the Chief ofNML.

a){;ITDI

',exterual)

Oualitv Records

.)

{"uITDT


Section413

Control of RecordsVersion 2

Page 2 of3

The Technical records listed below shall sen e as overvian list of records to be maintained in

each section. The records are included in Sectiott l0 Records and Filing System of the Section's

Laboratory Quality Mantnl (LQM):

Table 1.13.1.2.2

I ,T'^^r---:^^' lt^^^--t-Technical Records r

t,Tramtng Appraisal and Persormel Training Summary I1 , _r. _._

---iPersonal Data Sheet i

II

Calibratiort Record-Sectiott's Standards (tvtth data sheets;work i

) sheets; calculations; measltrement results, certificates and reports), '

ll'ilnterlaboratory Comparisons and Proficiency Testing I

l,Snndards, EEripment utd Instnrments (with Calibration, i

1

Intermediate che cks and ]ufaintenance)t- 7llCalibration proqtram, Contt'ol charts, assessment of uncertainties and

i

I

tt soflv are verirt cati on, Envir onmental c onditi onsi soJfirt are verutcctil on, Lr-lrolr* r"t"!:9!gr, *rt _ __ __r

'iReceiving and Releasing Llntt (RRU)-Technical Service Request O'SR)ii f nohnnb nrtrl {'tt<tnntor Prnttorht Fnfiit-Fvil Pnca 1i,Lagbook and Customer Property Ent)-Exrg Entry-Exit Pass

iSection's TSR Logbook i

Calibration Record-for Customer (with photocopy of Technical :I

I

,Sen,ices Request liornt, data sheets;work sheets; calailations; lI

t,measurement results, certificates and reports) i

I

4.13 1 3

4.t3.t.4

All records are held in a secure area and are kept confidential.

All records stored electronically are backed up and accessible only to authorized

staff.

tr{i

Ptpproval is evidenced b1'signarure and prepared by: MJASolis I\-^*i roved b1': AYKimurl)u*

:.20t3_09_26 ,Ju{r+".rotal seal in all pages. pate: 201348-30

T1"r d".r..rt ir the property of NML and no part gf it may be reproduced or transmitted


a)C' =ITDI


Section4.13

Control of RecordsVersion 2

Page 3 of3

4 13 2 Technical Records

4.13.2.3 All records of original observations, derived data, calibration records, staff

records and calibration certificates,test reports issued to customers are kept on

file for (5) years. These records have enough information to be able to reproduce

the original test,'calibration as close as possible. Refer to OM 4.13 Control of

Records Table 4.4.2

4.13.2.4 All observations or data are recorded at the time of observation and made to

identifiable to the particular task performed.

4.l3.2.5Mistakes in records are crossed out (strikethrough). The corrected value is

entered alongside and initialed by the authorized person making the correction(s).

The corrected information is not erased, made illegible or deleted from the hard

copy. Similar measures are taken to avoid loss or change of original data stored

electronically.

tjrl

rff,i, aoo,r*rt is the]rope.ty oil.nfl- *d ro part,of it may be reproduced or transmitted

without prior written approval df the Chief of NML

rved b1': AYKimu1fi'n,,2ot3-09-26 -/v;'"*

b-v:MJASolis2013-08-30

'al is eridenced b-v signature andseal in all

QUALITY POLICY MANUAL Section4.T4

NATIONAL METROLOGY LABORATORY

Version 2lnternal Audits

Page 1 ofi

4-14 Internal Audits

4.14.t The NMI- regularly conducts internal audits of its activrties based on to a predetermined

schedule and procedure (OM. 4.T4.Internal Audit) to verify if its operations continue to

comply with the requirements of its management system and ISOiIEC 17025

The internal audit covers all areas of the management system including metrological

activities and services.

The Quality Manager is responsible to plan and organize audits according to schedule or

as requested by the NML management.

The internal audit rs conducted by qualifi ed and trained NML staff independent of the

area to be audited.

4 14.2 When audit findings cast doubt as to the effectiveness of the operations or the corectness

of results, the NML promptly implements corrective actions described in OM 4.1 1

Corrective Actions.

4 14.3 All internal audit findings, observations, and corrective actions are recorded and reported

for review.

-.i.]-1.1 Fallow up activities and coryective actiorts are performed to confirm the effectiveness of

the actiorts.

This document is the property ofNML and no part of,it may be reproduced or transmittedwithout prior written approval ofthe Chief of NML.

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ttA.pprorral is er..idenced b-v signature andrnoror.al seal in all pages.

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Management Review

4.15 Management Reviews

4.15.1 The NML management reviews periodically its

activities to ensure their continuing integrity,

introduce necessary changes and improvements.

according to OM 5.15: Management Review.

a)(o:ITDI


The review covers at least the following.

-suitability of policies and procedures;

-reports from the managerial and supervisory staff,

-results of recent intenrul oudits;

-assessments by external bodies;

-results of interlaboratory comparisons and proficiency tests;

-corrective and preventive actions;

-changes in the volume and type of work undertaken;

-feedback from customers and other parties;

-complaints,

-r e conzntendati ons for improvement ; and

-other relevant factors such as quality control activities, resources and stafftraining

415.2 All findings from the management review and actions that need to be undertaken

resulting from ll are documented and kept as quality records. The NML management

sees to it that the planned actions are implemented within an appropriate and agreed

timescale.

by: AVKi

Section4t5

Version 2

Page I ofl

management system and ruetrological

suitability and effectiveness, and to

These review meetings are conducted

Utt

t/:pared b-v: MIASoliste: 2013-08-30

is evidenced b1' signature and lV t tit ",yvtv-20t3-09-26

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seal in all


Management Review

4.15 Management Reviews

4.15.1 The NML management reviews periodically its

activities to ensure their continuing integrity,

introduce necessary changes and improvements.

according to OM 5.15: Management Review.

a)(rITDI


The review covers at least the following.

-suitability of policies and procedures;

-reports from the managerial and supervisory staff,

-results of recent itfienrul oudits;

-assessments by external bodies;

-results of interlaboratory comparisons and proficiency tests;

-corrective and preventive actions;

-changes in the volume and type of work undertaken;

-feedback from customers and other parties;

-complaints,

-r e conzntendali ons for impt'ovement ; and

-other relevant factors such as quality control activities, resources and stafftraining.

4.15.2 All findings from the management review and actions that need to be undertaken

resulting from ll are documented and kept as quality records. The NML management

sees to it that the planned actions are implemented within an appropriate and agreed

timescale.

by: AVKi'Y l ryuJL,/U ru20t3-09-26

Section4t5

Version 2

Page I ofl

management system and ruetrological

suitability and effectiveness, and to

These review meetings are conducted

Utt

t/:pared b-v: MJASoliste: 2013-08-30

is evidenced b1' signature and

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seal in all

a)(' uITDI

QUALITY POLICY MAT{UALNATIONAL METROLOGY LABORATORY

Section51

Technical Requirements: General

5.1 Technical Requirements: General

-5.1.1 Every effort is made to identify all factors which contribute to the accuracy of a

calibration. These factors include but are not limited to: human factors; accommodation

and environmental controls; test and calibration methods and method validation;

equipment; measurement traceability; and the handling of test and calibration items.

5 1.2 The factors mentioned above are taken into considerationwhen the National Metrolog/

Labaratory is det,eloping testicalibration and Erality procedures, hiring, evaluating and

training staff, and selecting reference standards and equipruent.

pproval is er,tdenced b1' sigrnture and

seal in all

UI?

v

Page I of1

rovedbv: AVKimura?."; ;iJ-iil ;

*"""'L,h'*-

This document is the property of NML and no part of it may be reproduced or transmitted

without prior written approval of fhe Chief of NML.

Version 2

QUALITY POLICY MANUALNATIONAI METROLOGY LABORATORY

Section5.2

PersonnelVersion 2

Page I of1

5.2 Personnel

5.2.l Personnel are hired based on professional qualifications, including education and/or

relevant experience. The National Metrology Laboratory fflAf) ensures that the staffwho

operale equipment, perform tests/calibrations, evaluate results and, sign test

reports/calibration certificates are competent. In cases where test/calibration work is done

by staff still undergoing training, supervision is provided

5.2.2 The Industrial Technologt Development Institute €fDD has policies to develop and

upgrade the competence of its staff. The NML Chief o.nd Section Heads are responsible foridentifuing and providing the canent andfuture tain@ needs of NML staff. Procedures

are described in detail in OM 5.2.1 StaffDevelopment.

5.2.3 The NML does not designate test/calibrationwork to non-NML staff.

5.2.4 The NML maintains job descriptions for managerial and technical positions (Section 4.1

NML Organizatiory Laboratory Quality Marruals).

5 2 5 Only qualified personnel are allowed to perform specific tasks like calibration, operation

of specific equipment or preparation and issuance of test reports/calibration certificates.

Authorizations and records of quahfication, education, training and experience of NML staff are

maintained and readily available. A list of authorizations and records are found in the sections'

Lab oratory Quality Maruals.

A.pproval is evidenced by signature andpproval seal in all pages.

Prepared by: MJASolisDate:201348-30 3liJffi,T,ff w-

This document is the property of NML and no part of it may be reproduced or transmittedwithout prior written aporoval of4he Chief ofNML.

vl*

V

pnor ppr

I -l .-i. . .-i1. r,,ir,ri..ir.ut

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Section5.3

Accommodation and Environmenfal ConditionsVersion 2

Page I ofl

5.3 AccommodationandEnvironmentalConditions

5.3.1 The NML base laboratory and its facilities were designed and constructed to be

appropriate for measurement work and services, and environmental conditions are

regularly monitored and controlled to ens-ure that it meets metrological, technical, and

customer requirements- Work dane outside the base laboratory @n-site) is performed in

sach away that it also meets the requirements.

Technical requirements for accommodations and environmental conditions for specific

test/calibration work are found in the Sections' Laboratory Quatiry Maruals.

5.3.2 Work is stopped if environmental conditions are not suitable or not meet requirements.

5.3.3 Sufficient work space around the measurement and separation from incompatible

activities is ensared and maintained.

5.3.4 Access to NML facilities and measurement areas are limited and controlled by locks and

si grmge i dentifu ing authori zed staff,

5.3.5 Ihe NML implements goodworlElace housekeeping because it is a vital component in

ensuring the integrity of measurement results by preventing the contamirntion of

standards and samples, damage to measuring instruments or degradation of metrological

capabilities of the Laboratory. Each section maintains its own good housekeeprng

procedure.

Approval is evidenced by signature andpproval seal in all pages.

Preparedby: MJASolis)ate:201348-30

ApprovedW: AVKtnufugDate:201349-26 c

This document is the property of NML and no part qf it may be reproduced or transmittedwithout orior written aooroval o/the Chief ofNML.

utlr


I -- -' , ',i,!,s{&ia

5.4 Calibration Methods and Method Validation

5.4.1 The NML uses appropriate and validated methods and procedures. These cover handling,

preparation, use, operation and storage of test/calibration items, as well as estimation ofmeasurement uncertainties and statistical analysis of data. All are kept uplo-date and

readily accessible to authorized stafl,

Deviation from standard methods is allowed provided that it is validated, documented,

accepted by the customer, and authorized by the NML Chief or Section Head.

5 4 2 lhe National Metrologt l-aboratory @ML) uses test and/or calibration methods that meet

customer needs, appropriate for the testing/calibration work undertaken. These methods

are based on the latest valid edition published either in international, regtonal, or national

standards, or by reputable teclmical organizations, or in relevqnt scientific texts or

iournals, or as specified by the manufacturer of the equipment. If needed, NML uses

laboratory-developed methods that have been validoted catd documented however they

must be appropriate and acceptable to the customer. NML informs its customers if the

method proposed is irnppropriate or otttdated.

A list of technical procedures and worlc instructions are found in the Table of contents ofthe Sections' Laboratory Quality Manuals.

5.4.3 Development of test and/or calibration methods by the Sections for their own use is a

planned activity and performed by qualified personnel equipped with adequate resources.

As development proceeds, plans are updated and effectively communicated to all

concerned.


4proval seal in all pages.Prepared by: MJASolisDate:2013-08-30 :fff,Iil,};**fu,/-

This document is the property ofNML and no part of it may be reproduced or transmitted

ur]

W


Section5.4

Calibration Method and Method ValidationVersion 2

Page 1 of3


[:uITDI


Section5.4


Page 2 of3

5.4.4 If there is a need to use non-standard methods such as methods developed by the NML, it

seeks the approval of the customer and includes a clear speeification of the customer's

requirements and the purpose of the test and/or calibrqtion. The methods are validated

prior to use.

5.4.5 Laboratorydeveloped methods, non-standard methods, modfied sandnrd methods or

those used oatside their intended use are validated. Validation is as extensive as necessary

to confirm that they are fit for their intended use. The validation process is documented

which includes the results obtained, validation procedures used, and indication the method

is fit for its intended use. The NML ensures that the scope of the validated method is

relevant to the customer's need.

5.4.6 The NML adapts the ISO Guide to the Expression of Uncertainty in Measurement, 1993;

as basis for expressing its uncertainty in measarement. The general procedure for

estimating uncertainty of measurement is given in OM 5.4.6: Estimation of Uncertainty.

All uncertainty components affecting the results in a test and,'or calibration work are taken

into accountwhen estimating the uncertainty of measurement.

5.4.'l Control of data

5.4.7.1Calculations, data transfers and test reports/calibration certificates are checked in a

systematic manner. OM 5.4.7: control of Data describes the process.


uta

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without prior wriuen approval of Chief of NML.

)repared by: MIASolis)ate:201348-30


Section5.4


Page 3 of3

5.4.7.2 When computers or automated instruments are used to acquire, record, process,

store or retrieve calibration data, the NML ensures that:

- in-house developed software are documented and validated;

- appropriate procedures are implemented to protect data and maintain their

integrity and confidentiality with respect to collection, processing and storage.

Details of these procedures are given in OM 5.4.7: Control of Data; and

- computers and automated instruments are maintained and operated in an

environment necessary to ensure integrity of data.

utt

tApproval is evidenced by signature ancrpproval seal in all pages.

Prepared by: MJASolis)ate:201348-30

rvedby:AVI(im:20L349-26

This document is the property of NML and no part oflit may be reproduced or transmittedwithout prior written apDroval of the Chief of NML.pnor wntten approva

L . :.' rl rrr'd{1F,fiff.i?itili'1r&t!.i98&}ffi*d4@rsw!\ar ss?@er,*g

5.5 Equipment

5.5.1 The NML is equipped with reference standards and equipment required/or the coruect

per/ormance of measurement services.

5.5.2 NML uses laboratory equipment and associated software that are capable of achieving the

accuracy required for a particular test/calibration work. A calibration program for

reference standards and equipment has been established. They are calibrated before use

and regularly thereafier at established intervals.

5.5.3 Laboratory equipment are only operated by authorized staff. Their operation, maintenance

and service manuals are filed and stored to allow easy retrieval and access.

5.5.4 Laboratory equipment, including its software, which affects signrficantly measurement

resalls are assigned a unique identification number.

5.5.5 Records are maintained for each equipment and its software. These ,ecords include the

following informati on :

5.5.5.1 identity of the equipment and its software;

5.5.5.2 manufacturer's name, type identification and serial number or other unique

identilication;

5.5.5.3 compliance of the equipment to specification;

5.5.5.4 the current location, where appropriate;

5.5.5.5 the manufacturer's instructions, if available or reference to their location,

5 5.5.6 dates, results and copies of reports and certificates of all calibrations, adjustments,

acceptance criteria, and the due date of next calibration,

ut1

F


MANUALLABORATORY

Section5.5

EquipmentVersion 2

Page I of3

Approval is evidenced by signature andmproval seal in all pages.

?repared by: MJASolis \)ate:2013-08-30 }liJ";ff'i,ff'^Y2tu-

fniiaocument is the property of NML and no part of/t may be reproduced or transmitted

without orior written approval of tfre Chief ofNML.without prior written approval of

!,QUALITY POLICY MANUAL


Section55

EquipmentVersion 2

Page 2 of 3

5.5.5 7 maintenance plan, where appropriate, and maintenance carried out to date; and

5.5.5.8 any damage, malfunction, modification or repair to the equipment.

5.5.6 Laboratory equipment are handled, stored and maintained in such a way to prevent damage

and/or deterioratiot. Procedures dre given in OM 5.6.3: Handling of Reference Standards

and Equipment.

5 5.7 If an equipment has been rubjected to mishandling or found to be out of

tolerance/specification, it is immediately taken out of service and appropriately labeled to

prevent use. Customers dre promptly notified (OM 4.9 Control o/ Nonconforming Test

and/or Colibration lltork) f the incident has adversely a/fected the test/calibration v,ork

andtor its result.

5.5 8 Equipment of the sections requiring calibration are labeled. indicating the date of its last

and next calibration.

5 5.9 If an equipment is used under urnuthorized or uncontrolled condifions, its functions and

calibration status are checked to verifu its suitability to return to service.

5.5.10 Intermediate checks onreference standards and equipment are performed at specified

intervals according to defined procedures. (OM 5.6.3: Handling of Reference Standards

and Equipment)

5.5"11 When correction factors are used, the Section Heod ensures that records, including its

computer software, are updated. Records are maintained in each section.

{pproval is evidenced by signature andDproval seal in all pages.

lrepared by: MJASolis)ate: 2013-08-30 HlTflil,tx*^m,,L

This document is the property of NML and no part af it may be reproduced or transmittedwithout prior written approval of fhe Chief ofNML"

t,ltt

pnor wntten appr

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TTDI


Section5.5

EquipmentVersion 2

Page 3 of3

5.5.12 All laboratory equipment a.re safeguarded against unauthorized adjustments using tamper

proof seals/stickers or passwords. If tampering is evident or suspected, the equipment is

treated as nonconforming. Broken seals require the equipment to be removed from service

until an evaluation has been made to ensure that the equipment is suitable again for

service. Access to and use oif measurement areas are only limited to Laboratory staff and

its management. Persons not worhng with the Laboratory are allowed access to

measurement areas only if they are accompanied by l-aboratory stafi. Laboratory doors

are kept locked when not in use and at the close of day. Laboratory room keys are only

gwen to Laboratory personnel. Access is made lcnown to all by placing a signboard at the

entrance. Cleaning andfacilities maintenance staffs are only allowed sapervised access to

the Laboratory rooms during normal working hours.

tjn

IApproval is evidenced by signature and

DDror,,al seal in all Dages.

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This document is the property of NML and no part offit may be reproduced or transmittedwithout prior written approval of the Chief ofNML.pnor approval

c){':'-iITDI


Section5.6

Measurement TraceabilityVersion 2

Page 1 of2

5.6 Measurement Traceability

5.6.1 All NML standards and measuring instruments are calibrated before being placed into

service and regularly thereafter according to an established program and procedure. Refer

to OM 5.6: Measurement Traceability.

5.6.2 Specific requirements

5.6.2.1 Calibration

5.6.2.1./ The link to SI units is achieved by the use of reference standards that

are calibrated by National Metrology Institutes CNA/tr$ with Calibration

and Measurement Capabilities published in the Bureau International

des Poids et Mesures (BIPM) Key Comparison Database of the CIPM

MRA in the relevantfields. Auxiliary equipment are calibrated either by

these NMIs or calibration laboratories accredited under ISO,/IEC

I 7025:2005.

5.6.2.1.2 NML participates in regiorml interlaboratory comparison programs

wherever available and possible. Intercomparison results, reports and

evaluation are filed and kept as a record. See LQM Section l0Recording and Filing System.

5.6.2.2 Testing

5.6.2.2.1 Test and measuring equipment have the same traceability requirements

given in Section 5.6.2.1 of this Quality Policy Manual. UI}

(Approval is evidenced by signature andrpproval seal in all pages.

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Section5.6

Measurement TraceabilityVersion 2

Page2 of 2

5.6.3 Reference Standards

5 . 6. 3 . i NML has a program and procedure for the traceable calibration of its reference

standards (OM 5.6: Measurement Traceability). These reference standards of

measurement are used only for calibration. Reference standards are calibrated

before and after any adjustments are made.

5.6.3.2 Reference standards are traceable to SI units where possible.

5.6.3.3 Intermediate checks on reference and working standards are performed at

specified intervals according to the defined procedures to maintain the confidence

in their calibration status. R"f", to OM 5.6.3: Hcmdling of Reference Standards

and Equipment.

5.6.3.4 The NML has procedures for safe handling, transport, storage and use ofreference standards and equipment to prevent contamination and deterioration,

and to insure their integrity. These procedures are outlined in OM 5.6.3: Handling

o/ Refer ence Standards and Equipment.

vfttt

Approval is evidenced by signanre andlxrproval seal in all paees.

Prepared by: MJASolis)ate:201348-30

A.noroved bv: AVICmurf))ite:2or34e-26 /,/)/rq-

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G)C':ITDI


Section5.7

SamplingVersion 2

Page I of1

5.7 Sampling

5.7.1 The NML does not carry out sampling of materials for subsequent calibration.

{pproval is evidenced by signature and

moroval seal in all pages.Preparedby: MIASolisDate:201348-30 llg',"}li,'J;r:X*mt4-

and ,ro part o/it may be reproduced or transmitted

without prior written approval of ihe Chief ofNML.

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MANUALLABORATORY

Section5.8

Handling of Test and Calibration ItemsVersion 2

Page 1 of 1

5.8 Handling of Test and Calibration Items

5.8.1 The National Metrolog,t Laboratory NML) has established procedures for the

transportation, receipt, handling, protection, storage, retention and releasing of test and

calibration items of its customers. OM 5.8: Handling of Test and Calibration ltems

provides procedures to protect the integrity of the test and calibration items as well as the

interest of the NML and its castomers.

5.8.2 Test and calibration items received from customers are individually and uniquely

identified ttsing Technical Service Request Numbers (TSR No.) which is retained

throughout its stay with NML. This ensures that the items are not confused or mixed with

other items, or when referred to in records or documents.

5.8.3 Upon receipt of items for calibration, records are made of any abnormalities or departures

from conditions specified in the test/calibration method. If there is doubt on ils suitability

or does not conform to requirements, the NML informs the customer and documents and

records

5.8.4 The NML has procedures for avoiding deterioration, loss or damage to the test and

calibration item during storage, handling, and preparation. When items need to be stored or

conditioned under specified conditions, these conditions are maintained, monitored, and

recorded.

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IApproval is evidenced by signature andlpproval seal in all pages.

Preparedby: MJASolisDate:201348-30 ]xlJ:;;flil;.^x^Yb*

This document is the property ofNML and no part cwithout prior written approval of

it may be reproduced or transmittedre Chief ofNML.pnor app

e)(rITDI


Section5.9

Assuring the Quality of Tests and Calibration ResultsVersion 2

Page I of 1

5.9 Assuring the Quality of Tests and Calibration Results

5.9.1 The National Metrologt Laboratory \IML) implements a monitoring scheme to ensure the

qualrty of the measuremenl results it reports. It is found in OM 5.9.2: Assuring the Quality

of Test and Calibration Results. With this proce&tre, the NML reqrds resulting data and

applies statistical techniques to detect trends. The NML plans and reviews this scheme

which include but not be limited to the following:

- internal quality control schemes using statistical techniques;

- participation in interlaboratory comparison or proficiency testing programs,

- regular use of certified reference materials, check standards or secondary reference

materials; and

- replication of tests and calibrations using the same method.

5.9.2 Quality control data are analyzed and if found to exceed pre-defined limits, a review of

the measurement system is initiated, and actions are taken to correct the problem lftzrs

preventing incorrect results from being reported.

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tfApproval is evidenced by signanre andlpproval seal in all pages.

Preparedby:MJASolis \Date:2013-08-30

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Section5.10

Reporting the ResultsVersion 2

Page 1 of4

5.10 Reporting the Results

5.10 1 Measurement resultslrom tests and calibrations carried out by the National MetrologyLaboratory OrAdL) are reported accurately, clearly, unambiguously, objectively, and inaccordance with specific instructions in the test/calibration method used.

5.10.2 Certificateslreports issued by the NML contains the following information:

5.10.2.1 Title: "Calibration Certificate" for calibration, and "Test Report" for other

metrological tests

5.10.2.2 Technical Service Request Number (which will also serve as the Calibration

Cerfficate Number or Test Report Number)

5.10.2.3 Date of Test/Calibration

5.10.2.4 ldentification of the test/calibration item (instrument gtpe, model, serial mtmber,

and description of the item condition upon receipt and release, if relevant);

5.10.2.5 Name and address of the customer and reference to where the test/calibration

was carried out, if not done at the base laboratory;

5. I 0. 2. 6 Measurement Results ;

5.10.2.7 Statement of Estimation of Measurement (Jncertainty, if applicable;

5. 1 0. 2. I Cali bration Procedure or Test Method used;

5. I 0. 2. 9 Environmental Conditions ;

5.10.2.t0 Remarl$ (by default statements that the results relate only to the item being

tested/calibrated as identified on the report and it shall not be reproduced in

anyform, except infull, without the written approval of the National Metrolog,t

Laboratory, Industrial Technologt Development Institute)

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ffiA.pproval is evidenced by signature and

Dproval seal in all pages.Prepared by: MJASolis)ate:2013-08-30 fi#,"fff,T,ff*Ylru-

This document is the property of NML and no part of it may be reproduced or transmittedwithout prior written approval of the Chief of NML.pnor wntten app

ITDI


Section5. r0


Page2 of 4

5.10.2,11 Name(s), Designation(s), Signatures(s) of the persons performing and

authorizing the certificate/report

Sample test reports and calibration certificates are presented in the annexes of the

Sections' Laboratory Quality Manuals.

5.10.3 Test Reports

For verification tests, the report contains statement of compliance or non-compliance

with requirements or specifi cations.

The test report only relates to the items tested. If a statement of compliance to

specifications is made, pertinent clauses of the specifications that are met or not met are

identified.

If required, uncertainties of measurement are taken into account on the determination ofcompliance.

5 . 10.4 Calibration Certificates

5.10.4.1 The following additionat information appears in the calibration certificates,

where necessary for the interpretation of the calibration results:

a.) Environmental conditions under which the calibration is made that may

influence the calibration result;

b.) Estimated uncertainty of measurement; and

c.) Traceability of measurement.

A.pproval is evidenced by signature andrpproval seal in all pages.

Prepared by: MJASolisDate: 2013-08-30 ]lr:;'fflil,:x^w)u-

This document is the property of NML and no part offit may be reproduced or transmittedwithout prior written approval of the Chief ofNML.

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Section5. l0


Page 3 of4

5.10.4.2 The calibration certificate only relates to the quantities measured. Uncertainties

of measurement are always taken into account.

5.10.4.3 If adjustments are made to the calibration itern, the results before and after the

adjustment are documented and reported.

5.10.4.4 Calibration cerfficates do not contain any recommendation on the calibration

interval or due date except where this has been agreed with the customer or

mandated by legal requirements.

5. 1 0.5 Opinions and interpretations

The NML does not include in its test reports/calibration certificates interpretations or opinions

about the calibration result.

5.10.6 Testing and calibration results obtained from subcontractors

The NML does not subcontract test/calibration services.

5.10.7 Electronic transmission of results

Refer to QPM Section 5.4.7 Control of Data and oM 5.4.7: Data Management

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I{pproval is evidenced by signanue andrpproval seal in all paqes.

Prepared by: MJASolis \Date: 2013-08-30 ]l"llffJJ; -^X^U),4--

This document is the property of NML and no part ofit may be reproduced or transmittedwithout prior written approval of{he Chief of NMI..pnor wntten approva

ITDI


Section510


Page 4 of4

5.10.8 Format of test reports and calibration certificates

The certificates and reports of NML are presented in a concise, easy to read format to minimize

the possibility of misunderstanding or misuse.

5.10.9 Amendments to test reports and calibration certificates

Amendments to test reports and calibration certificates meet all the requirements of ISOIIEC

17O25:2OO5. This is described in detail in OM 5.10. Amendments to Test Reports and

Calibration Certifi cates.

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Approval is evidenced by signanre andlpproval seal in all pages.

?reparedby: MJASolis)ate:2013{8-30 }l[',Tf,'i;ffi)L

This document is the property of NML and no part o/it may be reproduced or transmittedwithout prior written approval of fhe Chief of NML.pnor wrltten appr

e)(''f

ITDT

QUALITY POLICY MAI\UALNATIONAL METROLOGY LABORATORY

AnnexA

Layout of Oflices and Sections of the NMLVersion 2

Page I of2

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Layout of Offices and Sections of the NMLVersion 2

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List of Operating ProceduresPage I ofl

OM No. Title4.1.5c Confidentialitv & Proprietary Riehts4.1.5d Impartial Service

4.3 Documents Control4.4 Review of Requests4.6 Purchase and Evaluation of Supplies and Services

4.8 Complaints4.9 Non-Conforming Test and Calibration Work4.tt Corrective Action4.12 Preventive Action and Opporttrnities for Improvement

4.t3 Control ofRecords4.14 Internal Audit4.15 Management Review5.2.t StaffDevelopment5.3.5 Laboratory Housekeeping and Maintenance

5.4.6 Estimation of Uncertainty5.4.7 Control ofData5.6 Measurement Traceability

5.6.3 Handlins of Reference Standards and Equipment

5.8 tlandlins of Test and/or Calibration Items

s.9.2 Assuring the Quality of Test and Calibration Results

5.10 Amendments to Test Reports and Calibration aq[figatgl

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e.pproval is evidencedby signatrne and

rooroval seal in all pages.

Preparedby: MJASolisDate:2013-08-30

Approved by AvKjmF?h/L_)ate:2013-09-26 (/

this docu.nent is the property ofNML and no part ofwithout orior written approval of tl'l

may be reproduced or transmitted

Chief of NML.without prior written approval

e)ITDI

AnnexB

Version 2

ITDI


AnnexC

Terms, Definitions and AbbreviationsVersion 3

Page I of3

1.

1.1

Terms and Definitions

Terms of quality assurance

This QPM uses the designations and definitions of quality as$Irance in accordance withthe latest versions of the standards ISO/IEC 17025.

Quality Policy Manual (QPM) contains the mission and policies of the NML andcommitments of the top management to the quality aspects of its calibration activities.

Operation Manual (OM) defines how the policies and objectives are implemented interms of general, technical and administrative procedures;lnternal implementing procedures for process elements of the management systemdescribed in the Quality Policy Manual of the ITDI, including responsibilities andtheir interrelation.

Laboratory Quality Manual (LQM) is a manual which contains detailed and specificpolicies, standard procedures, technical requirements, and forms which are appropriateand applicable only to a specific Section. Howeveq they follow the concepts outlined inthe Quality Policy Manual and Operation Manual.

Technical Procedure (TP) is an implementing standard operations procedure inperforming calibration of standards andl/or samples which is applicable only to a specificSection

Work instruction (Wt) is an nstructions related to the place of work whichdescribe working processes and supplement other working documents (e.gdrawings, orders).

Fundamental metrological definitions

CalibrationOperation that, under specified conditions, in a first step, establishes a relation betweenthe quantity values with measurement uncertainties provided by measurement standardsand corresponding indications with associated measurement uncertainties and, in a

second step, uses this information to establish a relation for obtaining a measurementresult from an indication. (VIM 2.39)

1)

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This document is the property of NML and no part of it may be

is evidenced by signature and:2013-09-26

approval ofthe Chiefof

Dite:2ots-oe-ze (y'/'74 l+

or nansmiuea witfrout prior wrinen /

C.|t,-ITDI


AnnexC


Page2 of 3

TraceabilityThe process of relating measurement results to national standards through an unbrokenchain of calibrations. (DKD)

National (Measurement) StandardA measurement standard recognizedby national authority to serve in a state or economyas the basis for assigning quantity values to other measurement standards for the kind ofquantity concerned. (VIM 5.3)

Reference (Measurement) StandardA measurement standard designated for the calibration of other measurement standardsfor quantities of a given kind in a given organization or at a given location ryq4,5 6)

Working (Measurement) StandardA measurement standard that is used routinely to calibrate or verifii measuringinstruments or measuring systems. (VIM 5.7)

NO]! t: A working measurement standard is usually calibrated with respect to a referqrce measurement standard.NOTE 2: In relation to verification, tlre terms'theck standard'or'tontrol standard'are also sometimes used.

Uncertainty of measurementA non-negative parameter characterizing the dispersion of the quantity values beingattributed to a measurand, based on the information used. (VIM 2.26)

Calibration and Measurement Capabilities"In the context of the CIPM MRA and ILAC Arrangement, and in relation to the CIPM-ILAC common Statement, the following shared aerriition is agreed upon:a CMC is a calibration and measurement capability available to customers under normalconditions: a) as published in the BIPM key comparison database (KCDB) of the CIPMMRA; or (b) as described in the laboratory's scope of accreditation granted by asignatory to the ILAC Arrangemenr.u (WD CIPM 2AO7-tl)

Quality RecordsThe Quality Records contain the results and evidences of the implementation of thequality policies and procedures. They include reports from internal audits, managementreviews as well as records of corrective and preventive actions.

Technical RecordsThe Technical Records are records of original observations, derived data and informationto establish calibration records, staff records, and copies of calibration certificates issued(see QPItd, section 4.13).


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ris evidenced by signature and rovedby:AV

:2013-09-26

approval ofthe Chiefofor transmitted without prior written


AnnexC


Page 3 of3

) Abbreviations used

ITDI

DOST

NML

QPM

LQM

QA

QM

WI

OM

VIM

DAKKS

PTB

WECC

ISO

Industrial Technology Development Institute

Department of Science and Technology

National Metrology Laboratory

Quality Policy Manual

Laboratory Quality Manual

Quality assuran@

Quality management

Work instruction

Operations Manual, krternal implementing procedures

International Vocabulary of Basic and General Terms in Metrology

Deutsche Akkreditierungsstelle

Physikali sch-Techni sche Bundesanstalt

Western European Calibration Cooperation

International Organization for Standardization

CIPM - MRA Comit6International des Poids et Mesures (CIPM) - Mutual

Recognition Arrangement (MRA)


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{t:2O]3-A9-26is evidenced by signature and aredby:MJA

:201348-30

approval ofthe Chiefofor transrnitted without prior written

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a)(:ITDI


Sectioni

TitleVersion 3

Page 1 of 1


NATIONAL METROLOGY LABORATORYINDUSTRIAL TECHNOLOGY DEVELOPMENT INSTITUTE

DEPARTMENT OF SCIENCE AND TECHNOLOGY

Address: DOST Compound, General Santos AvenueBicutan, Taguig City, Metro Manila, Philippines 1631

Tel No.: +63 2 837-2071to T2locals 2199,2238,2272Fax No.: +63 2 837 -3167 I 837-6150E-Mail: [email protected], [email protected]: www.nml.gov.ph

A.ppror,'al is evidenced by signature and

mproval seal in all pages.Prepared by: MJASolisrDate:2013-08-30 $n1"trf,Y:r:X^YDrL

This document is the property of NML and no paf of it may be reproduced or transmittedwithout prior written approval'of the Chief ofNML.

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