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QUALITY MANUAL (QM)-FEFACULTY OF ENGINEERING

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Preface

The first edition of Quality Manual (Teaching, Learning and Assessment) is designed to meet

the needs of Quality Management System (QMS) for the Faculty of Engineering academic

staff. The Quality Manual describes the scope, terms and definitions, QMS, management

responsibilities, resource management, product realization and the process of measurement,

analysis and improvement. The Quality Manual contains sufficient processes and references

that enable the academic staff to follow, without too much difficulty.

The authors would like to thank Prof Amir Azam Khan, Prof Ng Chee Khoon, Prof Dr Sinin

Bin Hamdan, AP Dr Mohammad Omar Abdullah, Dr Ehsan Ahmed, Dr Siti Noor Linda Taib,

Ir Dr Mohd Shahril Bin Osman, Dr Kismet Hong Ping, Abdul Razak Abdul Rahim, Nor

Azalina Binti Rosli, Norazlina Bt Bateni, Siti Nor Ain Bt Musa, Dygku Salma Awg Ismail

and Ade Syaheda Wani Bt Marzuki.

The Quality Management Committee (QMC) of Faculty of Engineering hope that the

academic staff will follow and implement the Teaching, Learning and Assessment processes

of this Quality Manual accordingly.

Faculty of EngineeringQuality Manual (QM)-FE

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CONTENTS PAGE

List of Figures x

Committee Representation vi

About the Manual vii

Overview of Faculty of Engineering, Universiti Malaysia Sarawak(UNIMAS) ix

Definition x

Abbreviation xiv

1 Scope 1

1.1 General 1

1.2 Application 1

2 Normative References 2

3 Terms and Definitions 3

4 Quality Management System 4

4.1 General requirements 4

4.2 Documentation requirements 5


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5 Management Responsibility 11

5.1 Management commitment 11

5.2 Customer focus 11

5.3 Quality Policy 12

5.4 Planning 13

5.5 Responsibility, authority and communication 14

5.6 Management review 16

6 Resource Management 18

6.1 Provision of resource 18

6.2 Human resource 18

6.3 Infrastructure 19

6.4 Work environment 20

7 Product Realization 21

7.1 Planning of product realization 21

7.2 Customer -related processes 22

7.3 Design and development 24

7.4 Purchasing 25

7.5 Production and service provision 26

7.6 Control of monitoring and measuring equipment 27


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8 Measurement, Analysis and Improvement 28

8.1 General 28

8.2 Monitoring and Measurement 28

8.3 Control of Nonconforming Product 30

8.4 Analysis of Data 31

8.5 Improvement 31


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List of Figure

Figure 1 Quality Management System structure.

Figure 2 Product Realization process

Teaching Checklist

a. Course File CT (QM) – FE - 01

b. Lecture & Tutorial CT (QM) – FE - 02

c. Cooperative Learning CT (QM) – FE – 03

d. Site/Industrial Visit CT (QM) –FE – 04

e. Project CT (QM) – FE – 05

f. Laboratory CT (QM) – FE – 06

g. Problem Based Learning CT (QM) – FE – 07

Appointment Checklist

a. IAP CA (QM) – FE – 01

b. Adjunct Professor CA (QM) – FE – 02

c. International Advisor CA (QM) – FE – 03

d. External Examiner (Local/International) CA (QM) – FE – 04

e. Invited Lecturer/Speaker & Flying Lecturer CA (QM) – FE – 05

f. Board of Studies CA (QM) – FE - 06

Teaching Process Procedure

a. Teaching Appointment Letter PP (QM)(P) – FE – 01

b. Teaching-Learning with Lecture & Tutorial PP (QM)(P) – FE – 02

c. Teaching-Learning with Cooperative Learning PP (QM)(P) – FE - 03

d. Teaching-Learning with Site/Industrial Visit PP (QM)(P) – FE – 04

e. Teaching-Learning with Project PP (QM)(P) – FE – 05

f. Teaching-Learning based on Laboratory PP (QM)(P) – FE – 06

g. Teaching-Learning based on PBL PP (QM)(P) – FE – 07

h. Teaching-Learning based on FYP PP(QM)(P) – FE - 08

i. Teaching-Learning based on LI PP (QM)(P) – FE – 09

j. Teaching-Learning based on IDP PP (QM)(P) – FE – 10

k. Teaching-Learning with Invited Lecturer/Speaker


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& Part Time Lecturer PP (QM)(P) – FE – 11

l. Customer Feedback PP (QM)(P) – FE - 12

m. Student Final Exam Answer Script Disposal Procedure PP (QM)(P) – FE - 13

Supporting Process Procedure

a. Document Control PP (QM)(S) – FE – 01

b. Record Control PP (QM)(S) – FE – 02

c. Internal Audit PP (QM)(S) – FE – 03

d. Nonconformity Product Control PP (QM)(S) – FE – 04

e. Preventive Action PP (QM)(S) – FE – 05

f. Corrective Action PP (QM)(S) – FE – 06

g. Staff Development Training PP (QM)(S) – FE – 07

h. Purchasing PP (QM)(S) – FE – 08

i. Maintenance PP (QM)(S) – FE – 09

Attachments

a. Case Study Report Presentation Rubric CT (QM) – FE – 03D(i)

b. Team Work Evaluation Rubric CT (QM) – FE – 03D(ii)

c. Oral Presentation Rubric CT (QM) – FE – 03D(iii)

d. Site/Industrial Visit Log Book Rubric CT (QM) – FE – 04D(i)

e. Laboratory Report Presentation Rubric CT (QM) – FE – 06D(i)

f. Conduct Experiment for Laboratory Work Rubric CT (QM) – FE – 06D(ii)

g. PBL Course Plan CT (QM) – FE – 07D(i)

h. PBL Rubric CT (QM) – FE – 07D(ii)

i. Borang Permohonan bagi Pelupusan Skrip Jawapan Pelajar FK/2011

j. IAP, Adjunct Professor, International Advisor Report CA (QM) – FE – 01E(i)

k. Cadangan Perlantikan IAP (lampiran) CA (QM) – FE – 01E(ii)

l. External Examiner Report CA (QM) – FE – 04E(i)

m. Garis Panduan Perlantikan Pemeriksa Luar (lampiran) CA (QM) – FE – 04E(ii)


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The Authors

The authors for Faculty of Engineering Quality Manual are:

Prof Dr Wan Hashim Bin Wan IbrahimDr Al-Khalid Bin Hj OthmanDr Wan Azlan Bin Wan Zainal AbidinDr Rubiyah Bt BainiDr Syed Tarmizi Bin Syed ShazaliRosmina Bt Ahmad BustamiHamzah Bin Sa’eeKasumawati Bt LiasDr Thelaha Bin MasriDr Delsye Teo Ching LeeNur Tahirah Bt RazaliAbang Mohammad Nizam Bin Abang KamaruddinAbdul Azim Bin Abdullah


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About this manual

This Quality Manual is developed for Faculty of Engineering’s Quality Management System

in Teaching, Learning and Assessment. It is aimed primarily at achieving customer

satisfaction by meeting the Engineering Accreditation Council’s requirements and industries’

needs through application and continual improvement of the system. This Quality

Management System is developed based on quality principles such as leadership, customer

focus, continual improvement involvement of the employees and stakeholders, process focus

and ultimately decisions that are based on survey data, meetings or discussions among the

stakeholders.

The Management Representative maintains this manual for the Quality Management System

and for Faculty of Engineering employees’ use especially the academic staff.

Requests for changes should be submitted to the Management Representative and updates of

the manual are issued as required. It is the responsibility of the Management Representative,

Faculty Dean, Deputy Dean and Head of Department to ensure that employees are familiar

with the manual’s content that relates to their work and responsibilities in particular. They

will be kept informed of any changes and updates.

This Quality Manual describes the Faculty of Engineering’s Quality Management System.

The purpose is for:

Internal use – to communicate to employees especially the academic staff on the

faculty’s quality policy and quality objectives, to facilitate the implementation of Quality

Management System and its continuity and required updates, to provide effective

communication and control of quality related activities and documents.

External use – to inform Faculty of Engineering stakeholders on the Faculty of

Engineering’s Quality Policy and Quality Objectives.


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Faculty comply with MS ISO 9001:2008.

Effective date of this Quality Manual: December 10, 2009

Approved by:

____________________________ ________________________________

Dr Al-Khalid Bin Hj Othman, Prof Dr Wan Hashim Bin Wan Ibrahim,

Management Representative Dean, Faculty of Engineering

Date: Date:


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Overview of Faculty of Engineering, Universiti Malaysia Sarawak

The Faculty of Engineering, formed on 30th December 1993, is one of eight faculties in

Universiti Malaysia Sarawak (UNIMAS). The faculty started off with only two engineering

programmes, Civil Engineering and Electronics and Telecommunications Engineering with

the first intake in July 1994. The Mechanical Engineering and Manufacturing System

Programme and the Electronics and Computer Engineering Programme were introduced in

1996 and May 2000 respectively. In early 2009, the Chemical Engineering Programme was

introduced in order to fulfil the growing needs and opportunities in the world of engineering.

Currently, there is an intake of approximately 2000 students in the Engineering Faculty. The

faculty’s core business is teaching & learning; providing knowledge to customer in order to

prepare them for the engineering profession.

The Faculty of Engineering provide comfortable lecture environment, various engineering

laboratory tools and experienced academic staff. The curriculum prepared by the Faculty of

Engineering meets the requirement of the industries.

Faculty of Engineering, Universiti Malaysia Sarawak Vision

To excel in providing quality engineering programmes through a dynamic and

innovative education system, specializing in its niche research areas for the benefits of

the nation.

Faculty of Engineering, Universiti Malaysia Sarawak Mission

To provide innovative and systematic engineering education and produce ethical

engineers with good technical and interpersonal skills through dedication and

commitment of faculty members renowned in their respective niche areas with excellent

networking and thus addressing the inspirations of stakeholders.


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Definition

“Amendment” is a minor amendment that is less than 50% for any work process in a

document.

“Corrective action” is action to eliminate the cause of a detected nonconformity or other

undesirable situation.

“Course” is a subject that offers by any programme and it has a specific code.

“Course Registration” is a process where the student registers certain courses in certain

program within the given period.

“Customer satisfaction” is customer’s perception of the degree to which the customers’

requirements have been fulfilled.

“Continual improvement” is recurring activity to increase the ability to fulfil requirements.

“Customer” is organization or person that receives a product or services.

“Conformity” is fulfilment of a requirement.

“Corrective Maintenance” is maintenance that implemented to repair damage equipment to

be in better condition.

“Dean” is a head of a Faculty appointed by the Vice Chancellor.

“Defect” is non-fulfilment of a requirement related to an intended or specified use.

“Design and development” is set of processes that transform requirements into specified

characteristics or into the specification of a product, process, or system.

“Document Officer” is a person who will be responsible in managing and controlling the

documents that are used in the Faculty of Engineering Quality Management System.

“Direct Purchase” is purchasing of supplies and services for one type of item that does not

exceed RM50,000.00 a year, works not exceeding RM100,000.00 for each purchase

“Evaluation” is a mechanism to measure student’s academic achievement.


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“External Document” is official documents published by the government agency used as a

reference or guide for the Faculty of Engineering Quality Management System.

“External Training Programme” is a training/course/seminar/workshop organized by

Faculty of Engineering or co-organized with external agencies and conducted outside of

Faculty of Engineering.

“External Agency Training” is a training/course/seminar/workshop organized by external

organizer such as other or private training agency. Nomination put forward to the related

agency by the Head of Department based on the training needs that have been identified by

the Head of Department.

“Faculty” is an academic entity that offers programme at University including any centres or

university institutes that offers academic programme.

“Faculty Academic Committee” is a committee that chaired by the Dean which constitute

of Deputy Dean, Head of Department, Programme Coordinator, Lecturer and Assistant

Registrar as a Secretary. This committee will discuss the issues that related to the faculty

academic affair.

“Faculty Examination Committee” is a committee that chaired by the Dean which

constitutes of Deputy Dean, Head of Department, Programme Coordinator, Lecturer and

Assistant Registrar as a Secretary to verify the student results, make amendment on the

results if necessary and decide which student that are qualified to graduate.

“Head of Department” is an academician appointed by Vice Chancellor to lead a

department in a faculty.

“Internal Document” is documents created for the implementation purpose of Faculty of

Engineering Quality Management System.

“Internal Training Programme” is a training/course/seminar/workshop organized by

Faculty of Engineering or co-organized with external agencies and conducted in the Faculty

of Engineering premise.

“Lecture” is a learning class in any course.


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“Management” is coordinated activities to direct and control an organization.

“Management system” is system to establish policy and objectives and to achieve those

objectives.

“Non-conformity” is non-fulfilment of a requirement.

“Organizational structure” is arrangement of responsibilities, authorities and relationships

between people.

“Preventive action” is action to eliminate the cause of a potential nonconformity or other

undesirable potential situation.

“Process” is set of interrelated or interacting activities which transforms inputs into outputs.

“Product” is result of a process.

“Procedure” is specified way to carry out an activity or a process.

“Preventive Maintenance” is scheduled maintenance

“Quality” is degree to which a set of inherent characteristics fulfils requirements.

“Quality documents” is documents which form the quality system.

“Quality Policy” is overall intentions and direction of an organization related to quality as

formally expressed by top management.

“Quality Objectives” is something sought or aimed for, related to quality.

“Quality management” is coordinated activities to direct and control an organization with

regard to quality.

“Quality Planning” is part of quality management focused on setting quality objectives and

specifying necessary operational processes and related resources to fulfil the quality

objectives.

“Quality control” is part of quality management focused on fulfilling quality requirements.

“Quality improvement” is part of quality management focused on increasing the ability to

fulfil quality requirements.


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“Quality manual” is document specifying the Quality Management System of an

organization.

“Quality plan” is document specifying which procedure and associated resources shall be

applied by whom and when to a specific product or process.

“Quotation” is purchasing of supplies and services that is in range of RM50, 000.00 to

RM100, 000.00, works costing more than RM100, 000.00 to RM500, 000.00 for each

purchase.

“Requirement” is need or expectation that is stated, generally implied or obligatory.

“Record” is document stating results achieved or providing evidence of activities performed.

“Revision” is a major change that is more than 50% for any work process or exceeding eight

(8) times of changes in one process.

“Student” is someone who completed the student registration at the University.

“Student Registration” is a process where the student registers the program and semester;

and pays all the fees within the given period.

“Semester” is a studying period (usually 17 weeks) that determined by the Senate for

teaching and learning activities.

“System” is set of interrelated or interacting elements.

“Staff Development Programme” is a programme provided to the staff to enhance the

skills, knowledge as well as to form the staff attitude towards improving their competency in

performing their jobs.

“Top management” is person or group of people who directs and controls an organization at

the highest level.

“Tender” is purchasing of supplies, services and works costing more than RM500,000.00 for

each purchase.

“University” is Universiti Malaysia Sarawak.

“Work environment” is set of conditions under which work is performed.


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Abbreviation

EAC - Engineering Accreditation Councils

FE - Faculty of Engineering

FYP - Final Year Project

FAC - Faculty Accreditation Committee

FOBEC - Faculty Outcome Based Education Committee

FQMU - Faculty Quality Management Unit

FQAC - Faculty Quality Assurance Committee

HOD - Head of Department

IDP - Integrated Design Project

LI - Industrial Training

MR - Management Representative

PBL - Problem Based Learning

QMC - Quality Management Committee

QMS - Quality Management System

SMP - Sistem Maklumat Pelajar

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Faculty of Engineering(QM)-FEQUALITY MANUAL

1 Scope

1.1 General

The QMS described hereinafter in accordance with all the requirements of MS ISO

9001:2008 focuses on enhancing customer satisfaction through continual improvement of

teaching, learning and assessment processes by meeting the EAC requirements and industries

needs; and demonstrates compliance with customer and regulatory requirements.

1.2 Application

The scope and application of the QMS covers complete teaching, learning and assessment

processes. The FE QMS meets all requirements of MS ISO 9001:2008 except:

7.3 Design and Development.

7.5.2 Validation of Processes for Production and Service Provision.

7.5.4 Customer Property.

7.6 Control of Monitoring and Measurement Equipment.

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2 Normative References

The content and application of the Quality Manual makes reference to the following

documents:

MS ISO 9001:2008, Quality Management System – requirements.

MS ISO 9000:2005, Quality Management System – fundamentals and vocabulary.

MS ISO 9004:2000, Quality Management System – guidelines for performance

improvements.

Peruntukan-Peruntukan Am UNIMAS.

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3 Terms and Definitions

Terms and definitions of Peruntukan-Peruntukan AM UNIMAS and MS ISO 9000:2005 are

applied in the Quality Manual.

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4 Quality Management System

4.1 General Requirement

FE establishes, documents, implements and maintains the QMS and continually improves its

effectiveness in line with the requirements of MS ISO 9001:2008. In order to achieve the

general requirements, FE needs to:

a) Determine teaching, learning and assessment activities which affect FE QMS.

b) Determine the sequence and interaction of teaching, learning and assessment activities

in a suitable manner.

c) Determine the methods needed to ensure teaching, learning and assessment activities

and their implementation controls are effective.

d) Implement actions necessary to achieve planned results.

e) Ensure the availability of human and material resources, as well as necessary

information to support teaching, learning and assessment activities.

f) Monitor and measure where applicable and analyze the achievement of planned

results.

g) Perform continual quality improvement of teaching, learning and assessment

activities.

These processes are managed by the Faculty of Engineering in accordance with the

requirements of MS ISO 9001:2008.

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4.2 Documentation Requirements

4.2.1 General

The documentation of FE QMS includes:

a) Documented statements of a Quality Policy and Quality Objectives.

b) Quality Manual.

c) Process procedure.

d) Supporting process procedure.

e) Documents, including records determined by the faculty necessary to ensure effective

planning, implementation and control of the processes.

FE establishes and maintains QMS documentation to ensure customer satisfaction. The QMS

structure is summarized as follows:

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Fig

ure

1:

Qua

lity

Man

agem

ent

Sy

stem

Str

uctu

re(Q

MS

).

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The QMS is established to ensure teaching, learning and assessment processes are

implemented effectively in accordance with requirements of MS ISO 9001:2008 as shown in

Figure 1:

i. Quality Manual

The Quality Manual describes FE management commitment on handling the QMS in

teaching, learning and assessment processes. The Quality Manual refers to Quality

Procedures identified in FE QMS covering teaching, learning and assessment.

ii. Process Procedures

Process procedures describe FE QMS procedure in teaching, learning and assessment

activities that is currently in practical. The FE is responsible to prepare and implement

teaching, learning and assessment processes that are consistent with MS ISO

9001:2008 and EAC requirements. There are twelve (12) process procedures in

teaching, learning and assessment developed by FE:

a) Teaching Appointment Letter.

b) Teaching-Learning with Lecture & Tutorial approach.

c) Teaching-Learning with Cooperative Learning approach.

d) Teaching-Learning with Site/Industrial Visit approach.

e) Teaching-Learning with Project approach.

f) Teaching-Learning with Laboratory approach.

g) Teaching-Learning based on Problem Based Learning (PBL).

h) Teaching-Learning based on Final Year Project (FYP).

i) Teaching-Learning based on Industrial Training (LI).

j) Teaching-Learning based on Integrated Design Project (IDP).

k) Teaching-Learning with Lecture, Invited Lecture/Speaker.

l) Student Final Exam Answer Script Disposal

m) Customer Feedback.

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iii. Supporting Process Procedures

Supporting process procedures describe FE QMS supporting processes that relates to

teaching, learning and assessment activities which ensure teaching, learning and

assessment process procedures are implemented effectively. FE has developed nine

(9) supporting process procedures:

a) Control of Documents.

b) Control of Records.

c) Internal Audit.

d) Control of Nonconformity Products.

e) Preventive Actions.

f) Corrective Actions.

g) Academic Staff Training.

h) Purchasing.

i) Maintenance.

iv. Supporting Documents

Supporting documents are internal and external documents used as reference that

supports implementation of FE QMS in teaching, learning and assessment activities.

v. Records

Evidences required by MS ISO 9001:2008.

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4.2.2 Quality Manual

The Quality Manual is the main document in the FE QMS. This document is prepared to

fulfil the following requirements:

a) Scope of QMS which covers teaching, learning and assessment processes in FE.

b) Quality Policy and Quality Objectives of FE.

c) Exclusion application of clauses 7.3, 7.5.2, 7.5.4 and 7.6 in MS ISO 9001:2008.

4.2.3 Control of Documents

FE controls the documents required by the QMS. It is the responsibility of the Management

Representative (MR) to ensure the availability of the QMS corporate documents and

documents required by MS ISO 9001:2008. The MR is also responsible in ensuring that the

Quality Manual is updated. The controlled documents are:

a) Quality Manual.

b) Process Procedure.

c) Supporting Process Procedure.

d) Supporting document required by MS ISO 9001:2008 related to teaching, learning

and assessment processes.

e) Teaching, learning and assessment materials.

f) Customer’s manual.

g) Teaching, learning and assessment control checklist.

h) Industrial Advisory Panel, Adjunct Professor, External Examiner and International

Academic Advisor appointment control checklist.

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4.2.4 Control of Records

FE controls records that provide evidence of requirement conformity and effective

implementation of the QMS. The MR is responsible to ensure availability of records that are

necessary for the effectiveness of the QMS. The controlled records are:

a) Record of education, training, skills and experience.

b) Record of evidences consists of realization processes and resulting product.

c) Record of product requirements review.

d) Record of the audits and their results.

e) Record of monitoring and measurement of product.

f) Record of the nature of nonconformities and any subsequent actions taken, including

concessions obtained.

g) Record of corrective actions taken.

h) Record of preventive actions taken.

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5 Management Responsibility

5.1 Management Commitment

The top management of FE is committed to the development and commencement of QMS

based on MS ISO 9001:2008, while continuously improving the system in an effort to ensure

its effectiveness. In achieving these, several actions will be taken such as:

a) Ensure that all academic staff understand customer requirements.

b) Ensure that all academic staff understand the fundamental of FE Quality Policy.

c) Review QMS annually.

d) Ensure the availability of sufficient resources.

5.2 Customer’s Priority

The top management of FE must ensure that customer requirements and expectations are

being identified, understood and fulfilled in line with the Quality Policy and Quality

Objectives. To ensure these requirements are achievable, several actions are taken:

a) Create awareness in fulfilling the customer’s needs and expectations to all FE staff

through websites, e-mails, memos or meetings that are sent out or held periodically.

b) Constant review of customer’s needs in order to fulfil their requirements within FE

jurisdiction and capacity.

c) Set up standards for teaching, learning and assessment control.

d) Customer feedback and complaints will be dealt with according to FE Quality Policy.

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5.3 Quality Policy

FE has developed the Quality Policy as follows:

Faculty of Engineering is committed to become the preferred faculty chosen by

prospective students and to produce excellent and quality graduates by providing

outstanding teaching services through the recruitment of quality and qualified

lecturers.

The top management of FE ensures that Quality Policy will be:

a) Understood by FE staff especially academic staff.

b) Reviewed periodically to ensure its effectiveness and appropriateness.

c) Controlled to ensure its effectiveness.

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5.4 Planning

5.4.1 Quality Objectives

FE provides Quality Objectives that are in line with the Quality Policy. The Quality

Objectives are stated as follows:

a) Ensure that the implementation of teaching plan is 100% achieved.

b) Ensure adequate resources to facilitate the implementation of teaching, learning and

assessment activities.

c) Ensure sufficient and qualified lecturers.

d) Ensure that customer satisfaction is 100% achieved.

5.4.2 Quality Management Systems Planning

Top management of FE ensures:

a) The implementation of the QMS fulfils the requirements as stated in clause 4.1.

b) QMS is on track with FE strategic planning to ensure Quality Objectives are achieved.

c) QMS is prepared for FE to handle, process, implement and continually improve

teaching, learning and assessment processes through strategic partnership with related

local and international industries, universities and institutions.

d) QMS is prepared for FE to fulfil customers’ needs and enhance future demand.

e) QMS include the preparation of Quality Manual, customer manual, process

procedure, supporting process procedure and related supporting documents and

records to ensure that the Quality Objectives are achieved.

f) FE staff understands and takes actions to ensure the Quality Objectives are achieved.

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5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

The top management of FE identify and disseminate the responsibility and authority of FE

staff through an updated Organization and Function chart. The FE Organization, the FE

function chart and the QMC committee organization are presented in Appendix (QM) A1,

(QM) A2 and (QM) A3, respectively.

5.5.2 Management Representative

Top management of FE appoints an MR who is responsible to:

a) Prepare, implement and maintain the QMS.

b) Report on the achievement of the QMS to the faculty’s top management.

c) Inform continual quality improvement implementation to the faculty’s staff.

d) Synchronize the implementation of internal audit.

e) Communicate with internal and external stakeholders on FE QMS.

The MR will be assisted by the Faculty Quality Management Committee (QMC).

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5.5.3 Internal Communication

The top management of FE ensures the establishment of internal communication system in

order to disseminate information to faculty staff. Internal communications currently in use

are:

a) Internal websites.

b) E-mails.

c) News and events.

d) Department and faculty meetings.

e) Notice boards.

f) Internal memo circulations.

g) Activities held periodically.

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5.6 Quality Management Review

5.6.1 General

The QMS is reviewed to assess the effectiveness of the system. This is done by means of

management meetings. These meetings are:

a) Curriculum Review Meeting.

b) Strategic Planning Committee Meeting.

c) Faculty Management Committee Meeting.

d) Faculty Meeting.

5.6.2 Quality Management Review Input

The Quality Management review input includes:

a) Assessment and achievement of Quality Policy and Quality Objectives.

b) Findings of internal audit report.

c) Customer feedback.

d) Suggestions on change and improvement.

e) Reports on corrective action taken.

f) Status of preventive action.

g) Staff training requirements.

h) Other factors that affect the implementation of FE QMS in teaching, learning and

assessment activities such as financial factor.

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5.6.3 Quality Management Review Output

The results and decisions from the quality management review input contribute to the:

a) Improvement on the effectiveness of teaching, learning and assessment activities in

FE.

b) Improvement of FE academic staff competency level.

c) Adequate and suitable resources for execution processes.

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6 Resource Management

6.1 Provision of Resources

Top management of FE ensure approved resources identified by FE during faculty meetings,

strategic planning and curriculum review are available in a timely manner. The resources

include teaching and learning facilities. Resources at faculty level are monitored by FE Dean

with the assistance of FE top management. The expenses are included in the FE Annual

Financial Budget. FE determines and provides the resources needed in order to:

a) Implement and maintain FE QMS and continually improve its effectiveness.

b) Enhance customer satisfaction by meeting their requirements.

6.2 Human Resources

6.2.1 General

FE Dean is responsible to identify qualification requirements of personnel assigned in

teaching and assessment activities that affect the quality of products and services which in

turn will reflect customer satisfaction. The qualification requirements include education,

training, skills and related experience.

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6.2.2 Competence, Awareness and Training.

FE management will:

a) Ensure FE staff are qualified and competent.

b) Ensure FE staff are provided with training, workshops and seminar series based on

their requirements.

c) Evaluate FE staff performances annually through ‘Penilaian Prestasi Tahunan’

evaluation.

d) Ensure FE staff are aware of the importance of their contribution in teaching, learning

and assessment activities in order for FE to achieve stated quality objectives.

e) Ensure appropriate records of education, training, skills and experiences are

maintained properly.

6.3 Infrastructure

The top management of FE determines, provides and maintains the infrastructure needed to

achieve conformity to services requirements. The infrastructure includes:

a) Office building, lecture rooms, lecture halls, tutorial rooms, laboratories, toilets,

seminar rooms, resource centre and meeting rooms.

b) Teaching helpdesk equipment and required software.

c) Supporting services and facilities such as electricity, lift, communication and

information technology system.

In order to ensure the infrastructure is in good condition, maintenance work is carried out.

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6.4 Work Environment

FE is responsible to provide a comfortable and conducive working, teaching and learning

environment to the FE staff and customer respectively, towards achieving the conformity to

service requirements. A few steps are taken into consideration in order to ensure the

comfortable and conducive work environment:

a) Comply with regulations that ensure health and safety.

b) Provide facilities that create conducive working, teaching and learning environment.

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7 Product Realization

7.1 Planning of Product Realization

FE plan and develop processes needed for product realization. Planning of product realization

shall be consistent with requirements of FE Quality Policy and Quality Objectives.

In product realization, FE determines process approach in order to prepare teaching, learning

and assessment as follow:

a) Quality Objectives and requirements for development of the product.

b) The need to establish processes and documents, and to provide resources specific to

the product.

c) Required monitoring and measurement activities specific to the product.

d) Records needed to provide evidence of realization processes and end product that

meet requirements.

Product Realization process is summarized in Figure 2.

22Revision 1.00


Figure 2: Product Realization process.

Clause 5

Management Responsibility

Clause 6

Resources Management

Clause 8

Measurement, Analysis

and Improvement

Quality Manual

Teaching, Learning and

Assessment Process Procedure

Supporting process procedure

Clause 7

Product Realization

23Revision 1.00


7.2 Customer- Related Processes

7.2.1 Determination of Requirements Related to the Product

FE determines customer requirements related to teaching, learning and assessment activities

which includes:

a) Course plan.

b) Teaching delivery and learning activities.

c) Course review through customer feedback.

d) Monitoring and measuring customer satisfaction.

e) Fulfilling the EAC requirements.

7.2.2 Review of Requirements Related to the Product

FE reviews requirements related to the product. This review will be conducted in line with

the faculty’s commitment to deliver products or services to the customer and ensure that:

a) Product requirements are defined.

b) Faculty has the ability to meet the defined requirements.

Records of the reviewed results and action taken will be updated and documented.

When the product requirement is changed, the faculty will ensure that relevant documents are

amended and the relevant personnel are made aware of the changes.

24Revision 1.00


7.2.3 Customer Communication

FE determines and implements effective arrangement for communicating with customer in

relation to:

a) Product information.

b) Feedback, including comments and complaints.

Dissemination of information is through:

a) FE student guidelines.

b) FE website.

c) Meeting that is conducted periodically.

d) Customer feedback form.

e) Postal service.

f) E-mails.

g) Telephone.

7.3 Design and Development

FE does not cover the clause 7.3 in the Quality Manual.

25Revision 1.00


7.4 Purchasing

7.4.1 Purchasing Process

Purchase of facilities and services is in accordance with finance regulation stated by

University bursary through:

a) Open/Close Tender.

b) Quotation.

c) Direct Purchase.

7.4.2 Purchasing Information

Purchasing information describes the equipments to be purchased, including, where

appropriate:

a) Approval for the purchase of equipments.

b) Requirements for qualification of supplier.

c) Offered price and service payment.

7.4.3 Verification of Purchased Equipments

FE conducts verification process of the purchased equipments/services.

a) Within Acceptance Level

- Verify the specification of purchased equipments.

b) After Acceptance Level

- Installation, testing and commissioning as well as training, if applicable.

26Revision 1.00


7.5 Production and Service Provision

7.5.1 Control of Production and Service Provision

FE plans and carries out production and service provisions under controlled conditions.

Controlled conditions includes, if applicable:

a) The availability of work instructions.

b) The use of suitable equipments and facilities.

c) Monitoring and measurement processes.

d) Product release and teaching delivery.

7.5.2 Validation of Processes for Production and Service Provision

FE does not cover clause 7.5.2 in Quality Manual.

7.5.3 Identification and Traceability

Where appropriate, FE identifies the product by suitable means throughout product

realization.

FE identifies product status with respect to monitoring and measurement requirements

throughout the product realization process.

When traceability is required, FE creates a unique identification of the product and its record.

27Revision 1.00


7.5.4 Customer Property

Clause 7.5.4 is not applicable to FE QMS.

7.5.5 Preservation of Product

FE ensures that teaching, learning and assessment activity processes follows the required

identification, handling, storage and protection.

For instance, a product for teaching, learning and assessment material such as a course plan

must be stored in a secured place.

7.6 Controlling of Monitoring and Measuring Equipment

Clause 7.6 is not applicable to FE QMS.

28Revision 1.00


8 Measurement, Analysis and Improvement

8.1 General

FE plans and implements the monitoring, measurement, analysis and improvement processes

needed to demonstrate conformity of product, QMS and its continual quality improvement. It

is the responsibility of the MR to develop and distribute determined methods that will be

analyzed by FE Dean. Corrective and preventive actions will be taken when appropriate to

ensure continual quality improvement of the QMS.

8.2 Monitoring and Measurement

8.2.1 Customer Satisfaction

FE monitors information related to customer perception as one of the performance

measurement of the QMS. Customer feedback is gathered through:

a) Customer satisfaction survey.

b) Suggestion box.

c) E-mail.

d) Counter.

e) Feedback through letter.

f) FENG Bulletin

Monitoring and measurement of customer satisfaction is based on customers feedback,

survey data, internal audit and management review process.

29Revision 1.00


8.2.2 Internal Audit

FE conducts internal audits annually. Internal Audit will ensure that:

a) The QMS is in line with the Quality Policy and Quality Objectives.

b) QMS is implemented and maintained effectively.

c) QMS complies with MS ISO 9001:2008 requirements.

d) Corrective actions from previous internal audit are taken.

Internal audits will be implemented as scheduled by trained internal auditors. Report of the

audit will be presented in the Faculty Management Committee meeting. The internal audit

coordinator will be assisted by an auditor who is appointed by the Vice Chancellor. Outcome

of the internal audit is recorded by the internal audit coordinator and will be checked by the

MR. Corrective actions are needed to overcome identified weaknesses and to ensure the

effectiveness of FE QMS. The outcomes of an internal audit will be presented to FE top

management at the end of every academic session.

30Revision 1.00


8.2.3 Monitoring and Measurement of Processes

Teaching, learning and assessment activity processes are monitored in order to produce

graduates that fulfil the industries requirement. Therefore, if the processes does not achieve

the expected outcome, corrective actions will be taken to improve the processes.

8.2.4 Monitoring and Measurement of Product

FE monitors and measures the product to ensure that it has met the stated Quality Objectives

and fulfils the requirements of the Engineering Accreditation Councils.

8.3 Control of Nonconforming Product

FE identifies and controls nonconforming products in order to prevent unintended use or

delivery. The actions taken are as follows:

a) Remove the identified nonconformity product.

b) Take appropriate action to rectify effects resulted from nonconforming products.

The nature of nonconformities and actions taken will be documented.

31Revision 1.00


8.4 Analysis of Data

FE determines suitable data to be collected and analyzed for continual improvement of the

QMS. Data that are analyzed:

a) Customer satisfaction.

b) Conformity to product requirement.

c) Achievement of Quality Objectives.

d) Implementation of teaching, learning and assessment processes.

8.5 Improvement

8.5.1 Continual Improvement

FE continually improves the effectiveness of the QMS through:

a) Quality Policy

b) Quality Objectives

c) Internal Audit Result

d) Analysis of Data

e) Corrective Action

f) Preventive Action

g) Management Review

h) Customer Feedback

32Revision 1.00


8.5.2 Corrective Action

FE will take appropriate action against effects of nonconformities. Corrective actions

implemented are as follows:

a) Management Review Processes.

b) Internal and External Audit.

c) Customer satisfaction.

d) Faculty, department or Faculty Management Committee meeting.

8.5.3 Preventive Action

Preventive actions are taken in order to eliminate the occurrence of nonconformities.

Preventive actions are as follows:

a) Determine strategy and methods needed.

b) Appoint faculty staff to handle nonconforming product.

c) Review effectiveness of preventive actions taken.

d) Record results of actions taken.


Revision 1.00

FACULTY OF ENGINEERING’S ORGANIZATIONAL CHART (QM) A1

Dean

Deputy Dean

(Academics and

Student

Development)

Dean’s Assistant

Deputy Dean

(Postgraduate and

Research)

Chemical

Engineering Head

of Department

Tutor

Civil

Engineering

Head of

Department

Electronics

Engineering Head

of Department

Mechanical and

Manufacturing

Engineering

Head of

Department

Deputy Dean’s

Assistant

Tutor TutorTutor

Technical

Assistant

Technical

Assistant

Technical

Assistant

Technician Technician TechnicianTechnician

IT

Technician

Senior Assistant

Registrar

Assistant Registrar

Assistant

Administrator

Officer

Assistant

Accountant

Senior

Administrator

Assistant

Assistant

Administra

tor

(Purchase

& Order)

Customer

Relation Officer

General

Office

Assistant

IT Officer

Lab

Assistant

QMC

FAC

FOBEC

FQMU

FQC

Lecturer Lecturer LecturerLecturer


Revision 1.00

FACULTY OF ENGINEERING’S FUNCTION CHART (QM) A2

Dean

Responsible in quality managing and

planning

Responsible in corporate communication

Responsible in auditing, management and

treasury

Deputy Dean (Academics and Student

Development)

Supervising and ensuring all quality , audit

and finance document is made

Ensuring the execution of QMS

Ensuring the related QMS information is

channeled to all staffs

Keeping in touch with internal/external

stakeholders regarding the quality

Reports the QMS performance to VC, DVC

and the Dean

Deputy Dean

(Postgraduate and

Research)

Heads of Departments

Supervising the QMS (teaching, learning and

assessments) execution at departmental

level

Senior Assistant Registrar / Assistant Registrar

Responsible in financial managements

Responsible in providing the teaching facility

such as classrooms or lecture halls, teaching

schedule and teaching equipments and

ensuring these facilities runs smoothly.

Responsible in managing EUFE (UPFK)

QMC Committee

The committee is responsible to discuss and

ensure the QMS related processes runs

smoothly

FAC Committee

The committee is responsible to ensure the

Accreditation related documents complete

and related processes run smoothly.

FOBEC Committee

Responsible in ensuring the achievement and

suitability of PEO and PO is continuously

measured and reviewed according to the

stakeholder as well as market needs.

Responsible in ensuring the implementation

of OBE approach in teaching and learning

activities.

Responsible in the documentation and

management of all documentation related to

teaching, learning and assessment activities.

The documents under the management of

the OBE are the course files, course plans,

examination papers, assessment of student’s

performance and other documents related to

delivery and assessments.

FQMU Committee

Ensuring the FE’s QMS is abiding the MS:

ISO9001 2008 requirements

FQA Committee

Responsible in ensuring the FE’s

management is following the MOHE’s

benchmarking standards

Responsible to gather the relevant

documents

Lecturers

Executing the teaching, learning and

assessments processes.


35Revision 1.00

Quality Management Committee Organisation Structure (QM) A3

Documentation

Officer

Record Officer

Implementation

TeamInternal Quality

Audit Team

Dean

Management Representative (MR)

(Deputy Dean – Academics and

Student Development)

Steering Committee

Revision 1.00

TEACHING &LEARNINGCONTROL

CHECKLIST

CT (QM)-FE

CT (QM)-FE-01

Revision 1.00

1. Main Item Checklist

a) Course Plan/Course Syllabusb) SMP listc) Attendance Listd) Teaching Appointment Lettere) End Semester Report (ESR) Analysisf) E-Markah student Gradeg) Student Survey Analysis

2. Delivery Method

a) Lecture & Tutorialb) Cooperative Learningc) Site/Industrial Visitd) PBLe) Projectf) Laboratory

FACULTY OF ENGINEERINGCourse FileChecklist

1/1

CT (QM)-FE-02

Revision 1.00

1. Lecture Materials

a) Presentation’s Slides/Lecture Notes

2. Tutorial Materials

a) Tutorial Question(s)/ Tutorial Answer Scheme(s)

3. Assessments Method

a) Test(s)

i. Question(s)

ii. Answer Scheme(s)

b) Quiz(s)

i. Question(s)/Answer Scheme(s)

c) Assignment(s)

i. Question(s)/Answer Scheme(s)

d) Final exam

i. Question(s)

ii. Answer Scheme(s)

iii. Moderation form

iv. Bloom Taxonomy

e) Tutorial(s) [optional]

i. Question(s)/Answer Scheme (s)

FACULTY OF ENGINEERINGLecture & TutorialChecklist

1/1

CT (QM)-FE-03

Revision 1.01

1. Cooperative Learning Materials

a) Group Distribution

b) Question(s)/ Task(s)


a) Report Presentation

i. Report Presentation Rubric (CT (QM)-FE-03D(i))

ii. Team Work Evaluation Form (CT (QM)-FE-03D(ii))

b) Oral Presentation/Team Demonstration

i. Oral Presentation Rubric (CT (QM)-FE-03D(iii))


iii. Supporting Documents (Picture, Presentation slides)

FACULTY OF ENGINEERINGCooperative LearningChecklist

1/1

CT (QM)-FE-03D(i) 20XX/20XX

Revision 1.01

Case Study Report (%)

Group No. :

Name : Matric No. :

Assignment

Title:

Criteria/Level n=4 n=3 n=2 n=1 Marks,n(n/4)

Weightage,

w

Total

Marks

(n*w)

Organization&

Style

Information ispresented in alogical, interestingway, which iseasy to follow.

Purpose is clearlystated andexplains thestructure of work.

Information ispresented in alogical manner,which is easilyfollowed.

Purpose of work isclearly stated andit assists thestructure of work.

Work is hard tofollow as there isvery littlecontinuity.

Purpose of work isstated, but doesnot assist infollowing work.

Sequence ofinformation isdifficult to follow.No apparentstructure orcontinuity.

Purpose of work isnot clearly stated.

Content&

Knowledge

Demonstration offull knowledge ofthe subject withexplanations andelaboration.

At ease withcontent and able toelaborate andexplain to somedegree.

Uncomfortablewith content.

Only basicconcepts aredemonstrated andinterpreted.

No grasp ofinformation.

Clearly noknowledge ofsubject matter.

Format&

Aesthetics

Format isconsistentthroughoutincluding headingstyles andcaptions.

Figures and tablesare presentedlogically andreinforce the text.

Format is generallyconsistent includingheading styles andcaptions.

Figures and tablesare neatly doneand provideintendedinformation.

Mostly consistentformat.

Figures and tablesare legible, butnot convincing.

Work is illegible,format changesthroughout, e.g.font type, sizeetc.

Figures and tablesare not in orderand failto provideintendedinformation.

Spelling&

Grammar

Nomisspellingsand/orgrammaticalerrors.

Minor misspellingsand/or grammaticalerrors.

Several spellingand grammaticalerrors.

Numerousspelling andgrammaticalerrors.

References Reference sectioncomplete andcomprehensive.

Consistent andlogical referencingsystem.

Minor inadequaciesin references.

Consistentreferencing system.

Inadequate list ofreferences orreferences in text.

Inconsistent orillogicalreferencingsystem.

No referencingsystem used.

FACULTY OF ENGINEERINGCourse Code & Course NameCase Study Report Rubrics

1/2


Revision 1.01

Others (please

specify)

TOTAL wn

TOTAL MARKS

%100x

w

wn

(A) (A-) (B+) (B) (B-) (C+) (C) (C-) (D) (F)

80-100 75-79 70-74 65-69 60-64 55-59 50-54 45-49 40-44 0-39

2/2

CT (QM)-FE-03D(ii) 20XX/20XX

Revision 1.01

Team Work Evaluation (%)

Group No. : Programme :

Name : Matric No. :

Assignment

Title:


Weightage,

w

Total

Marks

(n*w)

Attendance/Contribution

Routinelypresent at teammeetings orwork sessions.

Contributes afair share to theprojectworkload.

Absentoccasionally,however notinconvenience tothe group.

Contributes a fairshare to theproject workload.

Absentoccasionally,lightlyinconvenienceto the group.

Contributes lessthan fair share.

Absent fromteammeetings orwork sessionsmore than50% of thetime.

Does notcontribute togroup work atall or submitsown work asthe group's.

Preparation Prepared for the

group meeting

with clearly

formulated

ideas.

Preparedsomething forgroup meetings,but ideas are notclearlyformulated.

Occasionally

prepares

something for

group meeting

but ideas are

not clearly

formulated.

Routinely failsto prepare formeetings.

Credit Sharing Shares credit for

success with

others and

shares

accountability

for team results.

Shares credit forsuccess withothers and doesnot accountablefor team results.

Makes subtle

references to

other's poor

performance or

sometimes

does not

identify

contributions of

other team

members.

Claims work

of group as

own or

frequently

blame others.

FACULTY OF ENGINEERINGCourse Code & Course NameTeam Work Evaluation Rubrics

1/3


Revision 1.01

Information Sharing Shares

information with

others and

provides

assistance to

others.

Shares

information with

others but does

not provides

assistant to

others.

Sometimesholdinformation andnot willing toshare

Does work on

his/her own;

does not

value team

work.

Demeanor Remains

nonjudgmental

when

disagreeing with

others/seeks

conflict

resolution; does

not "point

fingers" or

blame others

when things go

wrong.

Does not seekconflictresolution.

Does not blameothers for errors.

Sometimes

criticizes ideas

of other team

members or

blames others

for errors.

Openly critical

of the

performance

of others.

TOTAL

wn

TOTAL MARKS

%100x

w

wn

(A) (A-) (B+) (B) (B-) (C+) (C) (C-) (D) (F)

80-100 75-79 70-74 65-69 60-64 55-59 50-54 45-49 40-44 0-39

2/3


Revision 1.01

Evaluation of Team Work Assessment Form

Course & Code Number: Year:

Lecturer:

Criteria Attending/Contribution

Preparation Credit

Sharing

Information

Sharing

Demeanor

Student Name Matrix

No.

Scale (1 – 4)

1.

2.

3.

4.

5.

Lecturer signature:

Date:

3/3

CT (QM)-FE-03D(iii) 20XX/20XX

Revision 1.01

Oral Presentation (%)


Name : Matric No. :

Project Title :

Criteria/

Level

n=4 n=3 n=2 n=1 Marks,n

(n/4)

Weightage,

w

Total

Marks

(n*w)

Organization Student presents

information in a very

well structured

logical sequence

which audience can

clearly understand.

Student presentsinformation in awell structuredlogical sequencewhich audiencecan understand.

Student presentsinformation in asatisfactorystructured logicalsequence whichaudience canunderstand.

Student presentsinformation in apoor structuredlogical sequencewhich audiencecan barelyunderstand.

SubjectKnowledge

Studentdemonstrates fullknowledge (morethan required) byanswering all classquestions withexplanations andelaboration.

Student is at easeand answers mostquestions withexplanations andsome elaboration.

Student isuncomfortablewith informationand is able toanswer onlyrudimentaryquestions, butfails to elaborate.

Student does nothave grasp ofinformation;student cannotanswer questionson the subject.

Visual Aids Student's visual aidsexplain and reinforcethe presentation.

Student's visualaids relate to thepresentation.

Studentoccasionally usesvisual aids thatrarely support thepresentation.

Student usesunrelated visualaids or no visualaids.

Spelling&

grammar

Presentation has nomisspell orgrammatical errors.

Presentation hasno more than two,three or fourmisspell and/orgrammaticalerrors.

Presentation hasthree misspell afew and/orgrammaticalerrors.

Student’spresentation hasnumerous spellingerrors and/orgrammaticalerrors.

Body Language Student maintainseye contact andbody language withaudience, seldomreturning to notes.

Student maintainseye contact andbody languagemost of the timebut frequentlyreturns to notes.

Studentoccasionally useseye contact andbody language,but still readsmostly fromnotes.

Student makes noeye contact andbody languageand only readsfrom notes.

VerbalTechniques

Clear voice andcorrect, precisepronunciation ofterms and all theaudience can hear

Student's voice isclear. Studentpronounces mostwords correctly.Most audience

Student's voice islow. Studentincorrectlypronouncesterms. Audience

Student mumbles,incorrectlypronouncesterms, and speakstoo softly for

FACULTY OF ENGINEERINGCourse Code & Course NameOral Presentation Rubrics

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CT (QM)-FE-03D(iii) 20XX/20XX

Revision 1.01

the presentation. members canhear thepresentation.

members havedifficulty hearingthe presentation.

audience in theback of class tohear.

Able to answerthe questions

from theaudiences

Student confidentlyanswers all thequestions.

Student hesitantlyanswers all thequestions.

Student cananswer certainquestions but notall.

Student cannotanswer thequestions.

Others (pleasespecify)

TOTAL

wn

TOTAL MARKS

%100x

w

wn

(A) (A-) (B+) (B) (B-) (C+) (C) (C-) (D) (F)

80-100 75-79 70-74 65-69 60-64 55-59 50-54 45-49 40-44 0-39

2/2

CT (QM)-FE-04

Revision 1.00

1. Site/Industrial Visit Materials

a) Proposalb) Application Letterc) Logistic Bookingd) Food & Beverage (If applicable)e) Proper Attiref) Letter/Token of Appreciation

2. Assessment Method

a) Student’s Log Book

i. Report of Student’s Self Reflection (CT (QM)-FE-04D(i))ii. Miscellaneous (pictures)

FACULTY OF ENGINEERINGSite/Industrial VisitChecklist

1/1


Revision 1.00

Log Book (%)

Name :

Group : Programme :

Semester/Session :

Project Title :

Max.Marks

Descriptors Score

1. Format Title page.

Impressive ()Good ()

Satisfactory ()Fair ()

Weak ()

2. English Usage Grammatically satisfying



Weak ()

3. Presentation Entries are readable and clear



Weak ()

4. Content Reflection of activities Entries are related to activities perform Is there flow and continuity?



Weak ()

TOTAL SCORE

FACULTY OF ENGINEERINGCourse Code & Course NameLog Book Rubrics

1/2


Revision 1.00

Comments:

Examined by : Signature :





Date :

*Guidelines for Descriptors

Impressive Good Satisfactory Fair Weak

Exceptionally clear

presentation; all major

points sufficiently

addressed; very

thorough and

comprehensive;

exemplary work.

Clear presentation;

almost all major points

sufficiently addressed;

generally thorough

and comprehensive

Generally

acceptable, some

points sufficiently

addressed and some

need minor

improvement.

May require major

revision; include

substantial and

consistent errors.

Require major revision

in almost all major

points; include very

substantial and

consistent error; fail to

provide clear

presentation.

Percentage 5 10 20

Impressive (91-100) 5 10 19-20

Good (71-90) 4 8-9 15-18

Satisfactory (41-70) 3 5-7 9-14

Fair (21-40) 2 3-4 5-8

Weak (0-20) 0-1 0-2 0-4

2/2

CT (QM)-FE-05

Revision 1.01

1. Project Materials


b) Question(s)/ Task(s)









FACULTY OF ENGINEERINGProjectChecklist

1/1

CT (QM)-FE-06

Revision 1.01

1. Laboratory Materials




a. Report Presentation Rubric (CT (QM)-FE-06D(i))

b. Team Work Evaluation Form (CT (QM)-FE-03D(ii))

c. Conducting Experiment/Laboratory Work (CT (QM)-FE-06D(ii))

[Optional]

b) Project Refer to CT (QM)-FE-05

FACULTY OF ENGINEERINGLaboratoryChecklist

1/1

CT (QM)-FE-06

Revision 1.01

Laboratory Report Writing (%)


Name : Matric No. :

Laboratory

Topic:


Weightage,w Total

Marks

(n*w)Introduction Introduction is

complete and

well-written;

provides all

necessary

background

principles for the

experiment.

Introduction isnearly complete,missing someminor points.

Someintroductoryinformation, butstill missingsome majorpoints.

Very littlebackgroundinformationprovided orinformation isincorrect.

Experimentalprocedure

Well-written inspecified format,all experimentaldetails arecovered.

Written inspecified format,importantexperimentaldetails arecovered, someminor details aremissing.

Written inspecified format,still missingsome importantexperimentaldetails.

Missing severalimportantexperimentaldetails or notwritten inparagraphformat.

Results: data,

figures, graphs,

tables, etc.

All figures,graphs, tablesare correctlydrawn, arenumbered andcontaintitles/captions.

All figures,graphs, tablesare correctlydrawn, but somehave minorproblems orcould still beimproved.

Most figures,graphs, tablesare good, somestill missingimportant orrequiredinformation.

Figures, graphs,tables containerrors or arepoorlyconstructed,missing titles,captions ornumbers, unitsmissing orincorrect, etc.

Discussion All importanttrends and datacomparisonshave beeninterpretedcorrectly anddiscussed.

Almost all of theresults havebeen correctlyinterpreted anddiscussed; onlyminorimprovementsare needed.

Some of theresults havebeen correctlyinterpreted anddiscussed; partialbut incompleteunderstanding ofresults is stillevident.

Incomplete orincorrectinterpretation oftrends andcomparison ofdata indicatinga lack ofunderstandingof results.

Conclusions All importantconclusions havebeen clearly

All importantconclusions havebeen drawn,

Conclusionsregarding majorpoints are

Conclusionsmissing ormissing the

FACULTY OF ENGINEERINGCourse Code & Course NameLaboratory Report Rubrics

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CT (QM)-FE-06

Revision 1.01

made, studentshows goodunderstanding.

could be betterstated.

drawn, but manyare misstated,indicating a lackofunderstanding.

importantpoints.

Spelling,grammar,sentencestructure

Allgrammar/spellingcorrect and verywell-written.

Lessgrammar/spellingerrors, mature,readable style.

Occasionalgrammar/spellingerrors, generallyreadable withsome roughspots in writingstyle.

Frequentgrammar and/orspelling errors,writing style isrough andimmature.

Appearance andformatting

All sections arein order, well-formatted andreadable.

All sections inorder, formattingare generallywell but can beimproved.

Sections in order,formatting arerough butreadable.

Sections out oforder, sloppyformatting.


TOTAL

wn

TOTAL MARKS

%100x

w

wn

(A) (A-) (B+) (B) (B-) (C+) (C) (C-) (D) (F)

80-100 75-79 70-74 65-69 60-64 55-59 50-54 45-49 40-44 0-39

2/2

CT (QM)-FE-06

Revision 1.01

Conducting Experiment/Laboratory Work (%)

Group No. :

Name : Matric No. :

Laboratory

Topic:

Criteria/Level n=3 n=2 n=1 Marks,n(n/3)

Weightage,

w

Total

Marks

(n*w)Lab Safety Observes good

laboratory safetyprocedures.

Unsafe lab proceduresobserved infrequently.

Practices unsafe,risky behaviors inlab.

Data Gathering Formulates a plan ofdata gathering to attaina stated objective(develop correlation,test a model, ascertainperformance ofequipment, etc.).

Develops a simplisticexperimental plan ofdata gathering, doesnotrecognize entire scopeof study (e.g. not allparameters affectingtheresults areinvestigated).

No systematicplan ofdata gathering;experimental datacollection isdisorganized,evenrandom, andincomplete.

ExperimentalProcedures

Develops andimplements logicalexperimentalprocedures.

Experimentalprocedures most oftenfollowed, butoccasionaloversight leads to lossof experimentalefficiency and/or lossof data.

Does not followexperimentalprocedure.

Tool Selection Can select appropriateequipment andinstruments to performthe experiment.

Require guidancein selecting appropriateequipmentsandinstrumentation.

Cannot select theappropriateequipment andinstrumentationrequired to runtheexperiment(s).

Tool Operation Able to operateinstrument andprocess equipments.

Fairly good in operationof instruments andprocess equipments.

Not able tooperateinstrumentationprocessequipments;hencerequires frequentsupervision.

FACULTY OF ENGINEERINGCourse Code & Course NameLaboratory Work Rubrics

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CT (QM)-FE-06

Revision 1.01

Analysis andTheory

Application

Analyzes and interpretsdata carefully usingappropriate theory; ifrequired, translatestheory into practice orapplies to processmodel(s)

Applies appropriatetheory to data whenprompted to do so, butmisinterprets physicalsignificance of theoryorvariable involved;makes errors in unitconversions

Makes no attemptto relate data totheory

MeasurementError

aware ofmeasurement error andis able to account for itstatistically

aware ofmeasurement error butdoes not account for itstatistically or does soata minimal level

unaware ofmeasurementerror

Others (please specify)

TOTAL wn

TOTAL MARKS

%100x

w

wn

(A) (A-) (B+) (B) (B-) (C+) (C) (C-) (D) (F)

80-100 75-79 70-74 65-69 60-64 55-59 50-54 45-49 40-44 0-39

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Revision 1.01

1. Problem Based Learning (PBL)

a) PBL Course Plan (i.e. Trigger, FILA Table) (CT (QM)-FE-07D(i))b) Group Distribution




ii. Team Work Evaluation Form (CT (QM)-FE-03D(ii)

iii. PBL General Rubric (CT (QM)-FE-07D(ii)





c) Log Book

i. Log Book Rubric (CT (QM)-FE-04D(i))

ii. Gantt Chart

iii. Daily/Weekly Progress

iv. FILA Table

FACULTY OF ENGINEERINGProblem Based Learning (PBL)Checklist

1/1

Department of XXX EngineeringCourse Code & Course Name

PBL Course Plan CT (QM)-FE-07D(i) 20XX/20XX

Revision 1.00

TITLE OF PROBLEM : TACOMA BRIDGE

DURATION : 1 HOUR

COURSE TITLE

COURSE CODE

POSSIBLE INTEGRATION WITH THE FOLLOWING SUBJECTS

VENUE

:

:

:

:

STRUCTURE

KNS1234

KNS2345 STATIC, KNS3456 DYNAMIC

TR1

1. OUTCOMES

CONTENTS

1. Knowledge on structure engineering

2.

3.

4.

PROCESS

1. Team work

2. Online search

3. Electronics Interviews

4. Independent Learning

5. Oral Presentation

2. PROFILE OF STUDENTS

YEAR OF STUDY

NUMBER OF STUDENTS

COMMENTS ON LEARNING ABILITIES

:

:

:

1st Semester Year 1

60

Basic static and dynamic

3. PRIOR KNOWLEDGE & SKILLS

1. Static

2. Dynamic

3. Basic Computing (MS Word, Power Point & Internet)

4. NEW INTEGRATED LEARNING METHODS

1. ICT

2. Earth Google Map

3. Online Search

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Revision 1.00

4. Software

5. TRIGGER / ISSUES (REAL PROBLEM)

Description of problem…

OBJECTIVE:

1. To identify contributing factors that led to occurrence of the bridge collapse from structure viewpoint.

6. PILOT TEST PROBLEM

FACTS

(Given information/What you

IDEAS

(Opinions/Hypothesis)

LEARNING ISSUES

(What we need to

ACTION

(Tasks to do)

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Revision 1.00

already know) know)

7. ASSESSMENT PLAN

TOOL INDIVIDUAL

/ GROUP

FORMATIVE /

SUMMATIVE

WEIGHTAGE ASSESSED BY

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Revision 1.00

i. PRESENTATION / TEAM WORK

DEMONSTRATION

ii. WRITTEN REPORT

iii. LOGBOOK

iv. GROUP DISCUSSION

GROUP

GROUP

GROUP

GROUP

8. FOLLOW-UP AFTER PROBLEM REVIEW

ACTION TAKEN

FOLLOWED UP BY

DATE OF FOLLOW UP

:

:

:

9. PROBLEM-CRAFTING TEAM

NAME

DESIGNATION

EMAIL

:

:

:

4/4


Revision 1.01

Criteria/Level n=3 n=2 n=1 Marks,n Weightage,

w (n/3)

TotalMarks(n*w)

Initiative Learn independently

and beyond what is

required in

completing an

assignment.

Requires guidance

to complete

expected outcome

of task or project.

Requires detailed or

step-by-step

instructions to

complete a task.

Creativity Demonstrates

solution with

integration of diverse

concepts or derivation

of useful relationships

involving ideas

covered in course

concepts; however,

no alternative

solutions are

generated.

Demonstrates

creative synthesis

of solution and

creates new

alternatives by

combining

knowledge and

information.

Demonstrates

solutions

implementing simple

applications of

formula or equation

with close analogies

to class/lecture

problems.

TheoryConnection to

PracticalSolution

Relate theoretical

concepts to practical

problem solving.

Connects

theoretical

concepts to

practical problem-

solving when

prompted.

Does not see the

connection between

theory and practical

problem solving.

Responsibility Demonstrates

responsibility for

creating one's own

tasks opportunities.

Does not always

take responsibility

for own tasks.

Has trouble

completing even the

minimum required

tasks.

OutcomePrediction and

Defense

Can predict and

defend problem

outcomes.

Occasionally

predicts and

defends problem

outcomes.

Unable to predict or

defend problem

outcomes.

PBL (%)


Name : Matric No. :

PBL Title :

FACULTY OF ENGINEERINGCourse Code & Course NamePBL Rubrics

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Revision 1.01

Resources Uses appropriate

resources to locate

information needed to

solve problems.

Uses limited

resources to solve

problems.

Uses little resource to

solve problems.

KnowledgeIntegration

Takes new

information and

effectively integrates

it with previous

knowledge.

Must be assisted in

integrating

previous

knowledge and

new information.

Has a little

knowledge on the

concept of how

previous knowledge

and new information

relate.

ComponentRelationship

Demonstrates

understanding of how

various pieces of the

problem relate to

each other and the

whole.

Missing some of

the pieces of the

whole problem

Not aware when

major components of

the problem are

missing.

Strategy Formulates strategies

for solving problems.

Has some

strategies for

problem-solving,

but does not apply

them consistently.

Have no coherent

strategies for

problem solving.

Validation The solution is correct

and checked using

other methods when

it can be; the

interpretation is

appropriate and

makes sense.

The solution is

correct, but not

checked using

other methods.

No attempt at

checking the

obviously incorrect

solution—no

commentary.


TOTAL

wn

TOTAL MARKS

%100x

w

wn

(A) (A-) (B+) (B) (B-) (C+) (C) (C-) (D) (F)

80-100 75-79 70-74 65-69 60-64 55-59 50-54 45-49 40-44 0-39

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CT (QM)-FE-08

Revision 1.00

1. FYP Main Material

h) List of Project Proposali) List of Project-Studentj) Mark Rubric Formk) FYP 1 Flow Chartl) FYP 2 Flow Chartm) FYP Project Selection Formn) FYP 2 Thesis Submission Formo) Student’s Log Bookp) Thesis Report Manual

2. Facilitators

a) Lecturer CV

b) Invited Speaker CV

3. Assessment Forms

a. FYP 1

i. FYP 1 Supervisor’s Rubric

b. FYP 2

i. FYP 2 Supervisor’s Rubric

ii. FYP 2 Examiner’s Rubric

iii. Oral Presentation Rubric

FACULTY OF ENGINEERINGFinal Year Project (FYP)Checklist

1/1

CT (QM)-FE-09

Revision 1.00

1. LI Main Materials

q) List of LI studentsr) List of companies providing LIs) Evaluation Formst) LI Flow chartu) Student’s Log Bookv) LI Support Letterw) LI Report Guidex) Briefing materialsy) Assignation Of Visiting Lecturer & Evaluator

2. Placement Forms

a) LI Placement

b) LI Assessment Survey

c) Confirmation on LI Placement

d) Company Registration of LI

3. Evaluation Form

a) LI Supervisor’s Evaluation Form

b) LI Visiting Lecturer’s Evaluation Form

c) LI Report Presentation Rubric

d) Oral Presentation Evaluation Form

e) Log Book Evaluation Form

4. Supporting Documents as a record

a) LI Surveyb) CV samplec) Application Letter Sampled) Pre-placement Forme) Sample of Policy insurance letterf) Sample of Indemnity letter

FACULTY OF ENGINEERINGIndustrial Training (LI)Checklist

1/1

CT (QM)-FE-10

Revision 1.00

1. IDP Main Materials

z) Student Groupings

2. Project Documents

a) Relevant Drawings & Documents (i.e Architectural drawing, site plan, etc.)

b) Student guidelines

3. Facilitators

c) Lecturer CV

d) Invited Speaker CV

4. Assessment Forms

a. IDP 1

i. Inception Report Rubric

ii. Progress Report Rubric

iii. Preliminary Design Report Rubric

iv. Oral Presentation/Team Demonstration

v. Log Book Rubric

vi. Peer Evaluation

b. IDP 2

i. Progress Report Rubric

ii. Final Design Report Rubric

iii. Oral Presentation/Team Demonstration

iv. Log Book Rubric

v. Peer Evaluation

5. Minutes of IDP Meeting between lecturers

FACULTY OF ENGINEERINGIntegrated Design Project (IDP)Checklist

1/1

Revision 1.00

APPOINTMENT &

SCOPE OF WORK

CHECKLIST

CA (QM)-FE

CA (QM)-FE-01

Revision 1.00

Name : _________________________________________

Designation: _________________________________________

Affiliation: ___________________________________________

Email : _________________________________________

1. Criteria:

Ph.D. in Engineering AND three years of engineering or related experience;

OR,

Master in Engineering AND five years of engineering or related experience;

OR,

Bachelor's degree in Engineering or related field AND six years of engineeringor related experience;

OR,

Ten years of engineering or related experience;

OR,

Any equivalent combination of experience, training and/or educationapproved by the DEAN of Engineering Faculty

Is currently at related Engineering Companies/Agencies

Has hands-on related expertise in engineering principles, procedures, and/orapplications

FACULTY OF ENGINEERING

INDUSTRIAL ADVISORY PANEL(IAP)Checklist

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CA (QM)-FE-01

Revision 1.00

2. Procedure :

A complete CV of nominated IAP

Endorsement by the Faculty members

3. Approval:

Endorsed in Faculty Meeting

Endorsed in Senate Meeting

DVC (academic & international Affairs)

4. Appointment/ Extensions of appointment :

Invitation letter to the IAP

Letter of response from the IAP

5. Meeting/discussion :

At least once a year

Submission of Feedback Form/Report by IAP (CA (QM)-FE-01E(i))

Submission of Improvement Report to IAP by Head of Department

6. IAP Scope of Work:

Be present at the meeting in Faculty of Engineering or any suitable placedecided by the Faculty/Department at least once a year (in one field).

Has active involvement and give commitment as a panel in order to improvecurriculum (PEO, PO, Syllabus) implemented by each program.

Assist in strengthening the relationship between University and Industry.

7. CA (QM)-FE-01E(ii)

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UNIVERSITI MALAYSIA SARAWAK

Sidang Akademik 200x/200y

LAPORAN ……………………DAN CADANGAN PELAN TINDAKAN JABATAN/FAKULTI

Fakulti:

Jabatan:

Nama Pemeriksa Luar : Bidang :

Dan Institusi . Tarikh Lawatan :

Ringkasan Komen/Perkara Dari Laporan Pemeriksa Cadangan Penambahbaikan/Komen Oleh MesyuaratFakulti yang ke --- dan telah diadakan pada --

Ulasan Naib Canselor

A. Kurikulum skop dan struktur program

kursus-kursus yang ditawarkanTaburan kursus-kursus yang ditawarkan dalamprogram kejuruteraan ---------selama 4 tahunadalah seimbang..

cadangan untuk ubahsuaianKursus kejuruteraan persisiran perlu di tawarkanmemandangkan Malaysia mempunyai garispersisiran yang luas

B. Penilaian Peperiksaan Termasuk VivaVoce skim pemarkahan

bilangan calon/skrip yang diperiksa

‘standard’ kertas soalanBaik dan dan mempunyai tahap yang bersesuaiandalam menguji pelajar. Tahap soalan senang dansusah adalah seimbang.

Ahli majlis menyatakan bahawa subjek persisiran pantai bolehdijadikan sebahagian silibus untuk kursus sedia ada dansekiranya ada staf akademik baru pada masa hadapan dalambidang kejuruteraan persisiran pantai, kursus-kursus penuhberkaitan bidang berkenaan akan ditawarkan.

Akan diperkemas dan diperbaiki pada masa akan datang.


Ahli majlis berpendapat bahawa memang kebiasaannya soalanuntuk peperiksaan sebenar adalah lebih susah berbandingdengan soalan-soalan yang dijadikan contoh dalam kuliahdimana soalan-soalan contoh adalah untuk menjelaskan lagi

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Ketidakseimbangan ada berlaku dalam pemberiancontoh-contoh soalan dalam kuliah biladibandingkan dengan peperiksaan sebenar.

‘standard’ dan keseragaman pemeriksaan kertas soalanTiada ulasan (skrip jawapan tidak disediakan)

prestasi pelajarMemuaskan bagi pihak pensyarah

perbandingan dari segi taraf antarabangsaTahap yang sama dengan universiti-universiti lainyang menawarkan program kejuruteraan awamdalam dunia

C. Kemudahan Fizikal Untuk Menyokong Pembelajarandan Penyelidikan makmal/peralatan/sumber-sumber lain yang diperlukan

Kemudahan makmal-makmal dan peralatankomputer adalah baik memandang Jabatan????baru dibina.Disarankan Jabatan membuat perancangan jangkapanjang yang wajar dari segi kemudahan fizikaldalam menampung jumlah pelajar akan datang.

sesuatu konsep yang dibincangkan. Ahli majlis berpendapatbahawa tugasan-tugasan dan juga soalan-soalan ujian adalahuntuk tujuan latih-tubi dan memberi pemahaman yang lebihkepada pelajar manakala soalan dalam peperiksaan sebenaradalah untuk menguji tahap pemahaman pelajar bagi sesuatukursus tersebut secara keseluruhannya.


Jabatan telah membuat perancangan untuk RM? untukmenggantikan peralatan-peralatan makmal sedia ada yangdigunakan untuk pengajaran. Penggunaan peralatan sedia adamemerlukan kos pembaikan yang begitu tinggi dan dari segiekonomi lebih baik diganti.

Jabatan telah merancang untuk perancangan jangka panjang.dari aspek keperluan ruang-ruang di makmal-makmal untukmeletakkan perlatan-perlatan baru pada masa hadapan danmasalah utama yang dihadapi adalah dari segi penyediaanruang tersebut. Pada masa sekarang, sekiranya peralatan barudibeli, ruang yang ada adalah terhad dan menjejaskan mutudan tahap pengajaran-pembelajaran pelajar.Ahli majlis berharap agar pihak pengurusan universiti dapatmeluluskan permohonan untuk penyediaan ruang dan jugapembelian perlatan-peraltan baru untuk keperluan makmalpada masa hadapan.

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D. Penerbitan, Penyelidikan dan lain-lain Aktivitiberkaitan Pengajaran dan Penilaian.

E. Pemerhatian/cadangan lain tenaga akademik

Jumlah pelajar didapati??. Penambahan jumlahkakitangan akademik dan teknikal diperlukan untukmenampung pendidkan dan penyelidikan.

usaha memperluaskan aktiviti penyelidikanMenyediakan lebih banyak biasiswa ijazah tinggiuntuk menarik minat pelajar UNIMAS atau pelajaruniversiti lain dalam menceburi bidangpenyelidikan.

pembangunan program akademik pada masa hadapanTiada ulasan

F. Hal-hal lain

Pendapat pelajar terhadap situasi pendidikan sekarangadalah amat positif.

Saranan ini adalah selaras dengan keperluan yang digariskanoleh Institut Jurutera Malaysia.

Ahli majlis menyokong saranan ini dan meminta agar pihakuniversiti mempertimbangkan cadangan untukmemperbanyakkan biasiswa ijazah tinggi bagi menarik minatpelajar menceburi bidang penyelidikan.

Dikemaskini pada tarikh :

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Majlis Dekan


Cadangan Pelantikan Panel Penasihatan Industri Bagi Program-programPengajian di Fakulti Kejuruteraan

1. Tujuan

Kertas kerja ini bertujuan untuk mendapatkan pertimbangan dan kelulusan Majlis DekanUniversiti Malaysia Sarawak bagi cadangan perlantikan Panel Penasihatan Industri bagiprogram-program pengajian di Fakulti Kejuruteraan.

2. Latar Belakang

Bagi memenuhi akreditasi oleh Lembaga Jurutera Malaysia (LJM), semua program yangditawarkan oleh Fakulti Kejuruteraan perlu mewujudkan Panel Penasihatan Industri bagimenambahbaikan kualiti penawaran setiap program secara berterusan dan bagi mengambilkira keperluan-keperluan industri. Panel Penasihatan Industri perlu bersidang bagi setiap sesipengajian. Contoh pelaksanaan Penal Penasihatan Industri adalah seperti di lampiranberkembar I dan 2 (di Universiti Sains Malaysia dan Universiti Teknologi Mara).

Mekanisme sediaada adalah berbentuk penubuhan “Board of Studies”. Adalah difahamkanbahawa penubuhan “Board of Studies” dibuat untuk program-program baru sahaja manakalaPanel Penasihatan Industri adalah berbentuk berterusan selepas program tersebut berjalandan khusus berkaitan dengan penerapan keperluan industri. Buat masa ini tiada peruntukanatau peraturan kewangan yang jelas bagi tujuan pelantikan penasihat industri.

3. Justifikasi

Semua Program Kejuruteraan perlu melantik Panel Penasihatan Industri bagi membolehkansetiap program sediada diiktiraf sepenuhnya selama lima tahun.

4. Cadangan

Dicadangkan perlantikan panel penasihatan industri bagi program-program pengajiandi Fakulti Kejuruteraan adalah seperti berikut:

a) Tanggungjawab Panel Penasihatan Industri

i) Hadir sekurang-kurangnya sekali mesyuarat di Fakulti Kejuruteraan atauditempat lain yang sesuai (dalam satu sidang).

ii) Memberi sumbangsaran secara aktif dalam penambahbaikan kurikulum yangdilaksanakan oleh setiap program dengan menghadiri mesyuarat.

iii) Membantu memperkukuhkan hubungan Universiti-Industri

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Revision 1.00

b) Kelayakan Panel Penasihatan Industri

i) Seseorang yang telah lama berkecimpung dan mempunyai pengalamanyang luas dalam bidang profesional, atau

ii) Seseorang yang berjawatan pengurusan dan terlibat dalam industri yangberkaitan.

iii) Ahli panel kebiasaannya terdiri daripada pihak industri, agensi kerajaan danbadan professional.

c) Pelaksanaan Lantikan Panel Penasihatan Industri

Lantikan panel tersebut bolehlah dibuat secara kelompok di peringkat Jabatan danmerangkumi kriteria berikut:-

i) Setiap Jabatan mencadangkan kepada Fakulti Kejuruteraan ahli-ahli panelpenasihatan dari Industri.

ii) Pelantikan ahli-ahli Panel Penasihatan Industri seterusnya dibuat olehTimbalan Naib Canselor (Akademik & Antarabangsa).

iii) Jangkamasa perlantikan ahli panel adalah 2 tahun.iv) Ahli panel boleh dilantik semula jika tempoh perlantikan telah tamat.

(Setiap Jabatan akan melantik ahli panel lebih kurang 5 orang)

Kelayakan yang diperolehi oleh Panel Penasihatan Industri yang dicadangkan adalah sepertidalam Jadual 1.

Jadual 1 : Kelayakan/Faedah Yang Diperolehi Oleh Ahli Panel Penasihatan Industri

Nama Jawatan Ahli Panel Penasihatan Dari Industri

Tempoh Lantikan 2 Tahun

Tanggungjawab i) Hadir sekurang-kurangnya sekali mesyuaratdi Jabatan atau ditempat lain yang sesuai(dalam satu sidang).

ii) Memberi sumbangsaran secara aktif dalampenambahbaikan kurikulum yangdilaksanakan oleh setiap program denganmenghadiri mesyuarat.

iii) Membantu memperkukuhkan hubunganUniversiti-Industri

Kekerapan mesyuarat(dihadiri)

Sekurang-kurangnya satu kali dalam satu sidang akademik.

Faedah-faedah i) Dibayar elaun mesyuarat RM200.00 setiap mesyuaratyang dihadiri.

ii) Tambang kapal terbang pergi balik mengikut destinasiyang terdekat dan mengikut kadar kelayakan jika ahlipanel memerlukannya.

Anggaran Kos Anggaran bilangan ahli Panel Penasihatan Industri bagisetiap sidang akademik:

5 ahli panel x 4 Jabatan = 20 orang

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Anggaran kos elaun mesyuarat bagi satu sidang akademik:20 orang x RM150.00 = RM3,000.00 x 1 Sidang =RM3,000.00

Anggaran kos perjalanan tambang udara (1/4 daripada ahlipanel dilantik dari Semenanjung Malaysia)

RM2000.00 x 20 orang x (0.25)= RM 10,000.00

Anggaran kos penginapanRM500.00 x 20 orang x (0.25)= RM 2,000.00

Jumlah besar Anggaran Kos terlibat bagi satu sidangakademik = RM16,000.00

5. Implikasi Kewangan

Jumlah besar anggaran kos bagi tujuan Panel Penasihatan Industri adalah lebih kurangRM16,000.00 bagi satu sidang akademik dengan mengambil kira kos perjalanan dari KLIAke Kuching dan juga kos penginapan sekiranya perlu.

6. Syor

Mesyuarat Majlis Dekan Bil.01/2008 Ke-46 adalah dengan hormatnya dipohon untukmempertimbangkan cadangan fakulti bagi pelantikan Panel Penasihatan Industri bagiprogram-program pengajian di Fakulti Kejuruteraan

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CA (QM)-FE-02

Revision 1.00

Name : _________________________________________

Designation : _________________________________________

Affiliation : _________________________________________

Email : _________________________________________

1. Criteria :

Academic/professional qualifications/experience should be appropriate [orequivalent] to the course examined.

Have appropriate standing, expertise and experience to maintain

comparability of standards. Standing, expertise and breadth of experience

may be indicated by:

a) the present post and place of work

b) the range and scope of experience across Higher Education/professions

c) current and recent active involvement in research/scholarly/professionalactivities in the field of study concerned

Have recent external examining experience to indicate competence in

decision making.

Should not concurrently hold more than the equivalent of two substantial

external examining appointment to prevent over-extending his/her examining

duties.


ADJUNCT PROFESSORChecklist

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2. Procedure :

A complete CV of nominated Adjunct Professor


3. Approval :



DVC (Academic & International Affairs)


Invitation letter to the Adjunct Professor

Letter of response from the Adjunct Professor



Submission of Feedback Form/Report (CA (QM)-FE-01E(i))

Submission of Improvement Report to Adjunct Professor by Head of

Department

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6. Termination of Appointment/ Resignation :

Failure to undertake the Adjunct Professor duties

Changes to the level of a course on re-validation and the Adjunct Professor

no longer meets the criteria for appointment

End of Appointment Period

7. Adjunct Professor Scope Of Work:

Be present at the meeting in Faculty of Engineering or any suitableplace decided by the Faculty/Department at least once a year (inone field).

Has active involvement and give commitment in order to improvecurriculum (PEO, PO and Syllabus) and research implemented by eachprogram.

Provide consultation in order to strengthen research environmentamong academic staff.

Assist in strengthening the relationship between University and Industry.

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Name : _________________________________________

Designation : _________________________________________

Affiliation : _________________________________________

Email : _________________________________________

1. Criteria :

Academic/professional qualifications/experience should be appropriate [orequivalent] to the course examined.

Have recent external examining experience.

Known or very well known person in the field.

2. Procedure :

A complete CV of nominated International Advisor


3. Nomination :

Complete Curriculum Vitae should contain:-

Present post and place of work [outside Malaysia]

The range and scope of experience across Higher Education/professions

Current and recent active involvement in research/scholarly/professionalactivities in the field of study concerned.


INTERNATIONAL ADVISORChecklist

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4. Approval :





Invitation letter to the International Advisor

Letter of response from the International Advisor



Submission of Feedback Form/Report by International Advisor (CA (QM)-FE-01E(i))

Submission of Improvement Report to International Advisor by Head ofDepartment


Failure to undertake the International Advisor duties

Changes to the level of a course on re-validation and the InternationalAdvisor no longer meets the criteria for appointment


8. International Advisor Scope Of Work:

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Be present the meeting in Faculty of Engineering or any suitable placedecided by the Faculty/Department at least once a year (in one field).

Has active involvement and give commitment in order to improvecurriculum (PEO, PO and Syllabus) and research implemented by eachprogram.

Provide consultation in order to strengthen research environmentamong academic staff.

Assist in strengthening the relationship between Universities.

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Revision 1.00

Name : _________________________________________

Designation : _________________________________________

Affiliation : _________________________________________

Email : _________________________________________

1. Criteria :

Academic/professional qualifications/experience should be

appropriate [or equivalent] to the course examined.

Have recent external examining experience.

Known or very well known person in the field.

Should not hold more than two substantial external examiningappointments.

2. Procedure :

A complete CV of nominated External Examiner


3. Nomination :

Complete Curriculum Vitae should contain:

Present post and place of work [within Malaysia/outside Malaysia]

The range and scope of experience across HigherEducation/professions

Current and recent active involvement inresearch/scholarly/professional activities in the field of studyconcerned.


EXTERNAL EXAMINER(LOCAL/INTERNATIONAL)Checklist

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4. Approval :





Invitation letter to the External Examiner

Letter of response from the External Examiner



Submission of Feedback Form/Report by External Examiner (CA (QM)-FE-01E(i))

Submission of Improvement Report to External Examiner by Head ofDepartment


Failure to undertake the External Examiner duties

Changes to the level of a course on re-validation and the External

Examiner no longer meets the criteria for appointment


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8. External Examiner Scope Of Work:

Advice the department concerned regarding matterspertaining to the structure and contents of its undergraduateprogrammes, research and administration related toexaminations. Attention should also be focused towards post-graduate programmes where applicable.

Scrutinize and evaluate all draft questions papers prepared byInternal Examiners.

Visit the University during the period of the examinations in orderto be familiar with the work of the Department, the availablephysical facilities and also to participate in activities relateddirectly to the conduct of the examinations.

Scrutinize and evaluate such answer scripts as may be requiredby the Dean of the Faculty or the Head of the Department ofthe Department concerned and to ensure that the standardsset by the Internal Examiners of the department to which he/sheis appointed are the same as those at other Universities ofInternational standing.

Ensure uniformity in the evaluation of answer scripts by theInternal Examiners between candidates of the same standard.

Examine the oral component or viva-voce where required. Hold seminars/meetings with academic staff/students.

9. CA (QM0-FE-04E(i)

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LAMPIRAN 3


Sidang Akademik 2008/2009

LAPORAN PEMERIKSA LUAR DAN CADANGAN PELAN TINDAKAN FAKULTI

Fakulti:

Jabatan:

Nama Pemeriksa Luar : Bidang :

Dan Institusi . Tarikh Lawatan :

Ringkasan Komen/Perkara Dari Laporan Pemeriksa Cadangan Penambahbaikan/Komen Oleh MesyuaratFakulti yang ke ------ dan telah diadakan pada -------

Ulasan Naib Canselor

A. Kurikulum

skop dan struktur program

kursus-kursus yang ditawarkan

cadangan untuk ubahsuaian

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B. Penilaian Peperiksaan Termasuk VivaVoce

skim pemarkahan

bilangan calon/skrip yang diperiksa

‘standard’ kertas soalan

‘standard’ dan keseragaman pemeriksaankertas soalan

prestasi pelajar

perbandingan dari segi taraf antarabangsa

C. Kemudahan Fizikal Untuk MenyokongPembelajaran dan Penyelidikan

makmal/peralatan/sumber-sumber lain yangdiperlukan

D. Penerbitan, Penyelidikan dan lain-lain Aktivitiberkaitan Pengajaran dan Penilaian.

E. Pemerhatian/cadangan lain

tenaga akademik.

usaha memperluaskan aktiviti penyelidikan

pembangunan program akademik pada masahadapan

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F. Hal-hal lain

Dikemaskini pada tarikh

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Majlis Dekan


Garis Panduan Pelantikan Pemeriksa Luar

1. Tujuan

Kertas kerja ini bertujuan untuk mendapatkan pertimbangan dan kelulusan

Majlis Dekan Universiti Malaysia Sarawak bagi menerimapakai garis panduan

berkaitan pelantikan pemeriksa luar bagi program pengajian prasiswazah di

Universiti Malaysia Sarawak.

2. Latar Belakang

2.1 Pelantikan pemeriksa luar adalah penting bagi sesebuah fakulti bagimembantu dalam menasihat pembangunan kurikulum, pengajaran danpembelajaran dan memastikan khidmat sokongan akademik berjalan lancar.

2.2 Mekanisme yang sediada adalah berdasarkan keperluan dan permohonanfakulti serta tiada peruntukan atau peraturan kewangan yang jelas bagitujuan pelantikan tersebut. Dalam keadaan tersebut, amat sukar bagi fakultimencalonkan penilai luar bertaraf antarabangsa disebabkan oleh faktorkewangan fakulti yang terhad. Contoh pelantikan pemeriksa luar adalahseperti di lampiran A (bagi Universiti Malaysia Sarawak) dan lampiran B (bagiUniversiti Sains Malaysia).

2.3 Dengan usia universiti yang telah menjangkau lebih 14 tahun, pelantikan“International Advisor” boleh digantikan dengan pelantikan pemeriksa luarbertaraf antarabangsa.

3. Cadangan

Dicadangkan pelantikan pemeriksa luar adalah seperti berikut;

a) Tanggungjawab Pemeriksa LuarAdalah seperti di lampiran 1

b) Kelayakan/Faedah Yang Diperolehi Oleh Pemeriksa LuarAdalah seperti di lampiran 2

c) Format Laporan Pemeriksa LuarAdalah seperti lampiran 3

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4. Syor

Mesyuarat Majlis Dekan Bil.1/2008 Ke-46 adalah dengan hormatnya dipohon untuk

mempertimbangkan dan menerimapakai garis panduan pelantikan pemeriksa luar

bagi program pengajian prasiswazah di Universiti Malaysia Sarawak.

LAMPIRAN 1

Draft on the Functions and Duties of External Examiners

A. Appointment1. External Examiners shall be appointed by2. External Examiners for the bachelor’s degree can be appointed for up to two

consecutive academic sessions and shall not normally be reappointed thereafter.3. However, the same External Examiner may be reappointed for a further consecutive

term provided that there is a strong justification from the department to supportsuch a reappointment.

B. Duties

The duties of external examiner shall include the following:

1. To advise the department concerned regarding matters pertaining to the structureand contents of its undergraduate programmes, research and administration relatedto examinations. Attention should also be focused towards post-graduateprogrammes where applicable.

2. To scrutinize and evaluate all draft questions papers prepared by Internal Examiners.3. To visit the University during the period of the examinations in order to be familiar

with the work of the Department, the available physical facilities and also toparticipate in activities related directly to the conduct of the examinations.

4. To scrutinize and evaluate such answer scripts as may be required by the Dean ofthe Faculty or the Head of the Department of the Department concerned and toensure that the standards set by the Internal Examiners of the department to whichhe/she is appointed are the same as those at other Universities of Internationalstanding.

5. To ensure uniformity in the evaluation of answer scripts by the Internal Examinersbetween candidates of the same standard.

6. To examine the oral component or viva-voce where required.7. To hold seminars/meetings with academic staff/students.

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LAMPIRAN 2

Kelayakan/Faedah Yang Diperolehi oleh Pemeriksa Luar

An External Examiner is required to visit the University for a duration

not exceeding five days.

1. Air Travel: Return air fare vide Business Class by Malaysia Airline (MAS)to Kuching by the most direct route from the airport to the ExternalExaminer’s given address as well as reimbursement for local travelexpenses between home and the point of departure. UNIMAS will send theair tickets to the External Examiner before the departure date. All travel isby Malaysia Airlines (MAS) unless the relevant route is not serviced by thenational courier or in instances where, prior permission has been obtainedfrom the University for travel on an alternative carrier.

2. Subsistence and Hotel: Subsistence allowance of RM100.00 per day willbe given by the University. UNIMAS will make arrangements foraccommodation at one of the designated hotels. The cost of room rental only(at single occupancy rate) will be borne by the University.

3. Taxi fare: While in Kuching, taxi fare to/from the airport as well ascommuting between the University and the hotel would be disbursed incases where official transport has not been provided.

4. Honorarium : The honorarium payable to an External Examiner is asfollows:Bachelor’s degree -----RM1000.00 per session.

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Name : _________________________________________

Designation : _________________________________________

Affiliation : _________________________________________

Email : _________________________________________

1. Criteria:

Ph.D. in Engineering AND three years of engineering or related experience;

OR,

Master in Engineering AND five years of engineering or related experience;

OR,

Bachelor's degree in Engineering or related field AND six years of engineeringor related experience;

OR,

Ten years of engineering or related experience;

OR,

Any equivalent combination of experience, training and/or educationapproved by the DEAN of Engineering Faculty

2. Procedure :

A complete CV of nominated Invited Lecturer/Speaker & Flying Lecturer


FACULTY OF ENGINEERINGINVITED LECTURER/SPEAKER & FLYING LECTURERChecklist

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3. Budget & Approval:

Budget

Approval from Head of Department

Approval from Deputy Dean

Approval from Dean

4. Invitation:

Letter to the Speaker/Lecturer

Letter of response from the Speaker/Lecturer

5. Evaluation of Speaker/Lecturer

Lecture Notes/Slides OR any other Course Materials

Student Feedback Form

Final Evaluation Form

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Name : _________________________________________

Designation: _________________________________________

Affiliation: ___________________________________________

Email : _________________________________________

1. Criteria:

Ph.D. in related field AND three years of related experience;

OR,

Master in related field AND five years of related experience;

OR,

Bachelor's degree in related field AND five years of related experience;

OR,

Ten years of experience in related field;

OR,

Any equivalent combination of experience, training and/or educationapproved by the DEAN of Faculty.

Current Position in the Industry (Senior Manager/Project Manager level and

above).

Working at Related Companies/Agencies.

Hands-on expertise in related area principles, procedures, and/or

applications.

FACULTY OF ENGINEERING CA (QM)-FE-06

BOARD OF STUDIESChecklist

Revision 1.00

2. Procedure :

A complete CV of nominated Board of Studies.

Endorsement to the Faculty members.

3. Approval:

Endorsement in Faculty Meeting.

Endorsement in Senate Meeting.

DVC (academic & international affairs).

4. Appointment:

Invitation letter to the Board of Studies.

Response letter/email from the Board of Studies.


At least twice before submission of proposal to Department of Higher

Education, Malaysia.

6. Board of Studies Scope of Work:

Present the meeting in UNIMAS or any suitable place decided by theFaculty/Department at least twice before proposal submission to Departmentof Higher Education, Malaysia.

Active involvement and give commitment as a panel in order to improvecurriculum (Program Educational Objective, Program Outcomes, CurriculumStructure, Syllabus).

Assist in strengthen the offered program in term of the niche area.

Revision 1.00

TEACHINGPROCEDURE

PP (QM)(P) -FE

PROCEDURE NO: PP (QM)(P)-FE-01PROCEDURE NAME: TEACHING ASSIGNMENT FOR COURSES

ON OFFER

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Amendment Record

a) Contents

Items and comments Date Approved by

b) Attachments


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ON OFFER

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1. Objective

To ensure the implementation of producing a teaching appointment letter is

implemented systematically.

2. Scope

Faculty of Engineering use this procedure to produce teaching appointment letter that

begin with department meeting until the issuing of teaching appointment letter from

Dean’s Office.

3. Reference

Quality Manual

4. Work instruction

Responsibility Work Instruction Reference/AppendixHead of Department 1. Call for department meeting to discuss on the

distribution of teaching activities 7 days

before the meeting date.

2. Hold a department meeting

3. Ensure the distributions of teaching activitiesare agreed by all department meetingmembers.

Sample of teaching

assignment for

courses template

4. Ensure the meeting is minuted anddocumented.

5. Prepare and submit memo attached with theteaching assignment for courses on offer toDean’s Office within 2 days afterdepartmental meeting.

Dean 6. Sign teaching assignment for courses onoffer within 10 working days to all appointedacademic staff from the received date at theDean’s Office.

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Departmental

Administrative Office

7. Receive a copy of teaching assignment forcourses on offer issued by Dean’s Office.

Academic Staff 8. Receive a copy of teaching assignment forcourses on offer from DepartmentalAdministrative Office.

9. Keep a copy of teaching assignment forcourses on offer inside respective course file.

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5. Flow Chart (Teaching appointment letter process)

No

Yes

Start

Department meeting

Discuss on teaching activities distribution

HOD prepares and submits memo attached with the teachingassignment for courses on offer to Dean’s Office within 2

days after departmental meeting

Agreed?

Dean sign teaching assignment for courses on offer within

10 working days to all appointed academic staff from the

received date at the Dean’s Office

Academic staff receive a copy of teaching assignment for

courses on offer

Academic staff keep a copy into prepared respective

course file

End

Departmental Administrative Office receives a copy ofteaching assignment for courses on offer issued by Dean’s

Office

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ON OFFER

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6. Quality Record

No. Record Name Duration of Storage Location

Example of e-mailTeaching activities distribution tableMinutes of meetingSample of memo

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PROCEDURE NO: PP (QM)(P)-FE-02PROCEDURE NAME: TEACHING-LEARNING WITH LECTURE &

TUTORIAL

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Amendment Record

a) Contents


b) Attachments


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TUTORIAL

Revision 1.00

1. Objective

To ensure the teaching and learning approach, which involves lecture and tutorial are

implemented systematically.

2. Scope

Faculty of Engineering uses this procedure to ensure the implementation of teaching

and learning activities based on lecture and tutorial are implemented accordingly,

includes designing the course plan in line with OBE approach.

3. Reference

Quality Manual.

4. Work instruction

Responsibility Work Instruction Reference/AppendixAcademic Staff 1. Design course plan in line with the OBE

approach that is reviewed once in everyacademic session for continuous qualityimprovement purposes in order to meetcurrent demand in the engineering field.

2. Submit course plan to Head of Departmentfor approval.

Head of Department &Department’s OBECommittee

3. Ensure the course plan is in line with OBEapproach, EAC and MQA requirements(ensure that the course plan breadth anddepth with PO matrix distribution).

4. Submit to Dean’s Office for approval.

Dean’s Office 5. Approve the course plan within 10working days.

DepartmentalAdministrative Staff

6. Receive approved course plan anddistribute to academic staff.

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TUTORIAL

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Academic Staff 7. Receive approved course plan fromDepartmental Administrative staff.

8. Keep a copy of approved course plan intorespective course file.

9. Explain approved course plan at thebeginning of lecture session and upload toMorpheus (e-learning portal).

10. Prepare lecture notes/materials and

distribute to student either in hardcopy,

softcopy or through Morpheus (e-learning

portal).

11. Prepare tutorial questions with answersscheme.

12. Prepare other assessment methods asdecided in course plan.

Teaching, learning andassessment checklist

Customer 13. Receive a copy of approved course plan.

Academic Staff 14. In week 14, measure the customersatisfaction through student survey forcontinuous quality improvement purpose.

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5. (i) Flow chart (design a course plan)

Academic staff design course plan in accordance with OBE syllabus within 5 working days

Submit to Head of Department

Head of Department and committee ensure course plan is in line with OBE

approach, EAC and MQA requirements (ensure that the course plan breadth

and depth with PO matrix distribution).

Start

Head of Department approve and submit to Dean’s Office

Dean approve the course plan within 10 working days.

Academic staff receive an approved course plan from Departmental

Administrative Staff.

Academic staffs keep a copy of approved course plan into respectivecourse file.

Satisfied?

A

No

Yes

Departmental Administrative Staff receive an approved course plan from

Dean’s Office.

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TUTORIAL

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6. (ii) Flow chart (teaching-learning with lecture & tutorial)

A

Academic staff prepares lecture notes/materials, tutorial questions

with answers scheme and other assessment methods as indicated

in the approved course plan.

Customer satisfaction is measured.

Lecture & tutorial activities commence.

End

Continual quality improvement process commences.

Academic staff explain approved course plan at the beginning of

lecture session and upload to Morpheus (e-learning portal)

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TUTORIAL

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7. Quality Record


8. Attachment

Teaching, learning and assessment checklist

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PROCEDURE NO: PP (QM)(P)-FE-03PROCEDURE NAME: TEACHING-LEARNING WITH

COOPERATIVE LEARNING

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Amendment Record

a) Contents


b) Attachments


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Revision 1.00

1. Objective

To ensure teaching and learning with cooperative learning approach is implemented

systematically.

2. Scope


and learning activities based on lecture and cooperative learning are implemented

accordingly, includes designing the course plan in line with OBE approach.

3. Reference

Quality Manual

4. Work instruction









6. Receive approved course plan anddistribute to academic staff

Academic Staff 7. Receive approved course plan fromDepartmental Administrative Staff.

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Revision 1.00






portal).

11. Prepare topics for cooperative learningactivities.

12. Prepare group distribution (≤5 person foreach group and well represented).

13. Prepare assessment methods as decided incourse plan with answers scheme.




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Revision 1.00







Start






Satisfied?

A

No

Yes


Dean’s Office.

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Revision 1.00

6. (ii) Flow chart (teaching -learning with lecture & cooperative learning)

A

Academic staff prepares lecture notes/materials, topics & group

distribution for cooperative learning activities and assessment

methods as indicated in the approved course plan.


Lecture & cooperative learning activities commence.

End




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7. Quality Record


8. Attachment


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SITE/INDUSTRIAL VISIT

Revision 1.00

Amendment Record

a) Contents


b) Attachments


1/6



Revision 1.00

1. Objective

To ensure teaching and learning with site/industrial visit approach is implemented

systematically.

2. Scope


and learning activities based on lecture and site/industrial visit are implemented

accordingly, includes designing the course plan in line with OBE approach.

3. Reference

Quality Manual.

4. Work instruction











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Revision 1.00






portal).

11. Prepare application letter to Dean throughHead of Department office for approval.

12. After approval, book transportation andprepare token of appreciation for industry.

13. Conduct survey (students and industryrepresentative) and produce report (FACreport template) on the visit.




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Revision 1.00







Start






Satisfied?

A

No

Yes


Dean’s Office.

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Revision 1.00

6. (ii) Flow chart (teaching-learning with lecture & site/industrial visit)

Academic staff prepare proposal for Dean Office approval.


Continual quality improvement processes commence.ence.

End

Approve?

Academic staff prepare site/industry schedule, logistic booking, food & beverages (ifapplicable) and token of appreciation to site/industry that has been visited.

Academic staffs prepare assessment methods as indicated in an approval course plan.

No

Yes

A

Lecture activities are started.

Academic staff prepare lecture notes.

Academic staff prepare application letter for site/industry approval.

Approve?

No

Yes

Site/industrial visit activities are started.

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7. Quality Record


8. Attachment


6/6

PROCEDURE NO: PP (QM)(P)-FE-05PROCEDURE NAME: TEACHING-LEARNING WITH PROJECT

Revision 1.00

Amendment Record

a) Contents


b) Attachments


1/6


Revision 1.00

1. Objective

To ensure teaching and learning with project approach is implemented systematically.

2. Scope


and learning activities based on lecture and project are implemented accordingly,


3. Reference

Quality Manual.

4. Work instruction










2/6


Revision 1.00







portal).

11. Prepare suitable topics as project activities.


13. Prepare assessments method as decided incourse plan with answers scheme.




3/6


Revision 1.00







Start






Satisfied?

A

No

Yes


Dean’s Office.

4/6


Revision 1.00

6. (ii) Flow chart (teaching and learning based on lecture & project)

A


Lecture & project activities commence.

End




Academic staff prepare lecture notes, topics & group distributionfor project and an assessment methods as indicated in the

approved course plan

5/6


Revision 1.00

7. Quality Record


8. Attachment


6/6

PROCEDURE NO: PP (QM)(P)-FE-06PROCEDURE NAME: LABORATORY-BASED TEACHING-

LEARNING ACTIVITIES

Revision 1.00

Amendment Record

a) Contents


b) Attachments


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LEARNING ACTIVITIES

Revision 1.00

1. Objective

To ensure the teaching and learning approach based on laboratory is implemented

systematically.

2. Scope


and learning activities based on laboratory are implemented accordingly, includes

designing the course plan in line with OBE approach. The teaching-learning activities

based on laboratories involve laboratory work, reports or open-ended questions.

3. Reference

Quality Manual.

4. Work instruction








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LEARNING ACTIVITIES

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10. For activities with open-ended system,prepare open-ended laboratory manual anddistribute to student either in hardcopy,softcopy or through Morpheus (e-learningportal).


12. Prepare assessments method together withthe answers scheme as decided in courseplan.




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Revision 1.00







Start






Satisfied?

A

No

Yes


Dean’s Office.

4/6


LEARNING ACTIVITIES

Revision 1.00

6. (ii) Flow chart (teaching-learning based on laboratory)

A


End




Laboratory activities commence.

Academic staff prepare open-ended laboratory manual (optional),group distribution for laboratory activities and an assessments

method as indicated in the approved course plan.

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LEARNING ACTIVITIES

Revision 1.00

7. Quality Record


8. Attachment


6/6

PROCEDURE NO: PP (QM)(P)-FE-07PROCEDURE NAME: TEACHING-LEARNING BASED ON

PROBLEM BASED LEARNING (PBL)

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Amendment Record

a) Contents


b) Attachments


1/6



Revision 1.00

1. Objective

To ensure teaching and learning based on PBL is implemented systematically.

2. Scope


and learning activities based on lecture and PBL are implemented accordingly,


3. Reference

Quality Manual.

4. Work instruction










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Revision 1.00




10. Prepare PBL course plan and distributeto student either in hardcopy, softcopy orthrough Morpheus (e-learning portal).




portal).

13. Prepare suitable topics as PBL activities.






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Revision 1.00







Start






Satisfied?

A

No

Yes


Dean’s Office.

4/6



Revision 1.00

6. (ii) Flow chart (teaching and learning based on PBL)

A


End




Academic staff prepare PBL course plan, topics & groupdistribution for PBL activity and an assessments method as

indicated in the approved course plan

PBL activities commence.

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7. Quality Record

No. Record Name Expiring Period Location

8. Attachment


6/6

PROCEDURE NO: PP (QM)(P)-FE-08PROCEDURE NAME: TEACHING-LEARNING BASED ON FINAL

YEAR PROJECT (FYP)

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Amendment Record

a) Contents


b) Attachments


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YEAR PROJECT (FYP)

Revision 1.00

1. Objective

To ensure teaching and learning based on FYP is implemented systematically.

2. Scope

This procedure is intended for:a) Management Representativeb) Head of Departmentc) FYP Coordinatord) Academic staff

3. Reference

Quality Manual.FYP Manual

4. Work instruction

Responsibility Work Instruction Reference/AppendixAcademic Staff 1. Propose list of FYP titles and submit to

FYP coordinator 3 weeks before thesemester commences.

FYP coordinator 2. Display FYP titles on Department’snotice board or e-learning Morpheus.

Customer 3. Customer fills up FYP selection form

with 3 title options from the given list.

FYP Coordinator 4. Announces FYP titles with students’ andsupervisor name through e-learningMorpheus or Department’s notice board.

5. Distribute log book and FYP students’guideline to all students.

Customer 6. Attend FYP workshop in first 7 weeksand first 2 weeks of FYP 1 and FYP 2,respectively.

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YEAR PROJECT (FYP)

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7. See respective supervisor as agreed in

the FYP log book.

8. Submit 1 copy of FYP 1 report and logbook to coordinator by week 14 (for FYP1).

9. Submit 3 copies of FYP 2 report and log

book to coordinator by week 14 (for FYP

2).

FYP coordinator 10. Prepare evaluation form:

FYP 1 evaluation form – Yellow

FYP 2 evaluation form for FYPcoordinator – Green

FYP 2 evaluation form for FYPexaminer – Blue

FYP 2 oral presentation evaluation form- Red

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YEAR PROJECT (FYP)

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5. Quality Record


6. Attachment

Teaching, learning and assessment checklistFYP Manual

4/4


INDUSTRIAL TRAINING (LI)

Revision 1.00

Amendment Record

a) Contents


b) Attachments


1/5



Revision 1.00

1. Objective

To ensure teaching and learning based on LI is implemented systematically.

2. Scope

This procedure is intended for:

a) Management Representativeb) Head of Departmentc) LI coordinatord) Academic staffe) LI organization/company

3. Reference

Quality Manual.LI Manual

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4. Work instruction

Responsibility Work Instruction Reference/AppendixLI Coordinator 1. Apply LI placement by using KNF 3066-

A1 application form.

2. Present related LI placement to LIstudent through e-learning Morpheus ornotice board.

3. Inform success application for LIplacement to student.

4. Brief student before LI activity is started.The briefing include:

a) Report duty at the determinedorganization/company and fill upthe KNF 3066-C1 form.

b) Log bookc) Ethicsd) LI daily and end reporte) Insurancef) Survey form (KNF 3066-B and

KNF 3066-C)

5. Collect LI student registration form,KNF 3066-C1 from company’ssupervisor 7 days after report duty.

6. Prepare list of visit lecturer.

7. Receive grading report from visitinglecturer (student log book and LI report).

Visit Lecturer 8. Get LI student list that need to visit fromdepartment file.

9. Make appointment with respectivestudents and their supervisor 2 weeksbefore the visiting activity.

10. Get permission from Faculty Deanbefore visiting.

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FYP coordinator 11. Implement visit to the respectiveorganization/company as agreed withinthe appointment.

12. Discuss with respective student and theirsupervisor separately, (if applicable).

13. Complete LI visiting report form, KNF

3066-A available inside student’s log

book and pass back to LI coordinator

after 7 days of visiting activity.

Organization/Company 14. Responsible for student learning process.

15. Give training and exercise related tostudent learning process in university.

16. Evaluate student and fill up required

information in student’s log book.

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5. Quality Record


6. Attachment

Teaching, learning and assessment checklistLI Manual

5/5


INTERGRATED DESIGN PROJECT (IDP)

Revision 1.00

Amendment Record

a) Contents


b) Attachments


1/6



Revision 1.00

1. Objective

To ensure teaching and learning based on IDP is implemented systematically.

2. Scope


and learning activities based on lecture and IDP are implemented accordingly,


3. Reference

Quality Manual

4. Work instruction

Responsibility Work Instruction Reference/AppendixIDP Coordinator 1. Design course plan in line with the OBE









IDP Coordinator 7. Receive approved course plan fromDepartmental Administrative Staff.

8. Keep a copy of approved course plan intoIDP course file.

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Revision 1.00


10. Prepare PBL course plan and distributeto student either in hardcopy, softcopy orthrough Morpheus (e-learning portal).

11. Distribute log book to students.

12. Prepare suitable topics as PBL activities.





IDP Coordinator 16. In week 14, measure the customersatisfaction through student survey forcontinuous quality improvement purpose.

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Start






Satisfied?

A

No

Yes


Dean’s Office.

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6. (ii) Flow chart (teaching-learning based on IDP)

A


End




Academic staff prepare IDP course plan, topics & groupdistribution for IDP activity and an assessments method as

indicated in the approved course plan

IDP activities commence.

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7. Quality Records


6/6


INVITED LECTURER/SPEAKER/PART TIME LECTURER

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Amendment Record

a) Contents


b) Attachments


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Revision 1.00

1. Objective

To ensure the teaching and learning approach involving lectures & seminar/workshop

by the invited lecturers/speakers or part time lecturers approach is implemented

systematically.

2. Scope


and learning activities based on lecture and IDP are implemented accordingly,


3. Reference

Quality Manual.

4. Work instruction










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8. Keep a copy of approved course plan intoIDP course file.


10. Prepare lecture notes/materials anddistribute to student either in hardcopy,softcopy or through Morpheus (e-learningportal).

11. Propose invited lecturer/speaker/part timelecturer with CV to Dean’s Office throughHead of Department for approval.

Dean’s Office 12. Issue appointment letter

Academic Staff 13. Prepare flight & accommodation bookingand token of appreciation for the invitedlecturer/speaker (optional).




IDP Coordinator 16. In week 14, measure the customersatisfaction through student survey forcontinuous quality improvement purpose.

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Start






Satisfied?

A

No

Yes


Dean’s Office.

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6. (ii) Flow chart (the teaching and learning involving the invited lecturers/speakers

and part time lecturer)

A

Seminar/workshop by invited lecturers/speakers/part time lecturer activity commence.



End

Request for CV from related lecturer/speaker/part time lecturer (IPTA/IPTS)

Submit memo with HOD support to Dean, attach with CV and budget

Approval from Dean

Invitation letter to related lecturer/speaker/part time lecturer

Evaluation of lecturer/speaker/part time lecturer

No

Yes

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7. Quality Record


8. Attachment

Appointment checklist

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PROCEDURE NO: PP (QM)(P)-FE-12PROCEDURE NAME: CUSTOMER FEEDBACK

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b) Attachments


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1. Objective

To provide guideline for customer feedback processes and to ensure customer

satisfaction is measured and handled systematically and properly to fulfil customer

needs.

2. Scope

This procedure is intended for:

a) Management Representativeb) Head of Departmentc) Faculty Outcome Based Education Committee (FOBEC) Coordinatord) Faculty Accreditation Committee(FAC) Coordinatore) Academic staff

3. Reference

Quality Manual.OBE Manual

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4. Work instruction

Responsibility Work Instruction Reference/Appendix

Faculty’s OBE coordinator 1.

Student survey

Prepare survey to measure customersatisfaction.

2. Distribute survey template to academicstaff through e-mail.

Academic staff 3. Distribute the survey form to customer inweek 14.

4. Receive at least 80% feedback.

5. Analyze the survey to find out thesatisfaction among customer.

6. Submit the result of analysis to OBEcommittee representative of eachdepartment.

Customer 7. Complete the survey form and submit

back to the respective academic staff.

Other stakeholders survey

Faculty’s OBE coordinator 8. Determine stakeholders of the faculty:

a) Alumnib) Parentc) Industry Advisory Panel Boardd) External Examinere) International Academic Advisorf) Adjunct Professor

9. Prepare survey schedule of theimplementation of the survey.

10. Receive survey analysis from thedepartmental OBE representatives.

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Head of Department 11. Receive analysis result from Faculty’sOBE coordinator.

12. Keep analysis result as a record.

Continual Quality Improvement

Management

Representative

13. Take corrective action for any relevantcomments from customer and otherstakeholders.

14. Update and complete corrective actionlog report.

15. Submit corrective action report toFaculty Dean.

16. Present the corrective action takenregarding relevant comments fromcustomer and other stakeholders toFaculty members.

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5. Quality Record


6. Attachment

OBE Manual

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PROCEDURE NO: PP (QM)(P)-FE-13PROCEDURE NAME: STUDENT FINAL EXAM ANSWER SCRIPT

DISPOSAL PROCEDURE

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DISPOSAL PROCEDURE

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1. Objective

To ensure the student final exam answer script disposal implemented systematically.

2. Scope

Faculty of Engineering uses this procedure to ensure the implementation of student

final exam answer script disposal is implemented accordingly.

3. Reference

Quality Manual.

4. Work instruction

Responsibility Work Instruction Reference/AppendixAcademic Staff 1. Determine student final exam answer

script over than 5 years.

2. Get Borang Permohonan bagi PelupusanSkrip Jawapan Pelajar from facultygeneral office.

3. Fill up the form completely.

4. Get support from Head of Department andapproval from Deputy Dean (Academicand Student Development).

5. Submit complete form with Head ofDepartment support and approval fromDeputy Dean (Academic and StudentDevelopment) to Unit Peperiksaan FakultiKejuruteraan(UPFK) members.

Unit Peperiksaan Fakulti

Kejuruteraan(UPFK)

committee

6. Responsible to dispose the student finalexam answer script according to ManualProsedur Kerja Fakulti Kejuruteraan.

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5. (i) Flow chart

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Start

Academic staff determine student final exam answer script over than 5 years.

More than 5

years?

No

Yes

Academic staff get form Borang Permohonan bagi Pelupusan Skrip Jawapan Pelajar from

faculty general office.

Academic staff fill up the form completely.

Academic staff get support from Head of Department and approval from Deputy Dean

(Academic and Student Development)

Academic staff submit form to Unit Peperiksaan Fakulti Kejuruteraan members.

End

Unit Peperiksaan Fakulti Kejuruteraan members dispose the student final exam answer

script accordingly depend on Manual Prosedur Kerja Fakulti Kejuruteraan.


DISPOSAL PROCEDURE

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6. Quality Record


7. Attachment

Borang Permohonan bagi Pelupusan Skrip Jawapan Pelajar

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DISPOSAL PROCEDURE

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SUPPORTPROCEDURE

PP (QM)(S) -FE

PROCEDURE NO: PP(QM)(S)-FE-01PROCEDURE NAME: DOCUMENT CONTROL

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c) Contents


d) Attachments


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1. Objective

The objective of this procedure is to ensure actions taken to control, distribution,

amendment and disposal of any quality documents are implemented systematically

and effectively, to comply with the requirement in Section 4.2.4 MS ISO 9001:2008.

2. Scope

This procedure is intended for the management and Faculty of Engineering staff to

manage any controlled documents..

e) Reference

Quality Manual

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4. Work Instruction

Responsibility Work Instruction Reference/AppendixManagementRepresentative

1. Identifies qualified personnel asDocument Officer.

2. Prepare Document Officer’s appointmentletter for Dean.

Dean 3. Sign the appointment letter

4. Distribute offer letter to DocumentOfficer

Approval and Issuance of NewDocuments

Document Officer 5. Identify quality manual documentswhich need to be prepared.

6. Identify officer-in-charge.

7. Request officer-in-charge to preparerelated documents.

8. Prepare related documents and present toManagement Representative forcorrections.

9. Check quality documents to ensure clearcontents and fulfils needs

10. If documents are not in order and do notfulfil needs, request officer-in-charge tomake the necessary amendments.

11. Obtain approval of documents asfollows:

a) Quality Manual: Deanb) Quality Procedure: Management

Representativec) User Manual: Related Officer

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Control of Document Distribution

ManagementRepresentative

12. Identify recipient of the documents andrequest Document Officer to prepare aDocument Distribution List.

Document Officer 13. Prepare Document Distribution List.

14. Mark the Controlled Copy Number and“CONTROLLED DOCUMENT” oneach Quality Manual document.

15. Distribute the Quality Manual documentsto the recipients based on the DocumentDistribution List.

16. Obtain signature of recipient as proof ofreceipt.

17. Keep the original documents as MainDocument.

Document Amendments


18. Receive suggestions to amend qualitymanual documents from Related Officer.Some featured amendment are asfollows:

a) Suggestion foramendment/additions to the QM,QP, User Manual or supportingdocuments.

b) Amendments to the externaldocuments.

c) Amendments to the change intitle or works specifications.

Related Officer 19. Check suggestions for amendmentagainst the related documents to ensureappropriateness and relevancy ofsuggestion.

Document Officer 20. Consider the suggestions for amendment.

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21. If there are disagreements to theamendments, request Document Officerand Related Officer to make changes todocuments.

22. Make necessary amendment to therelated documents.

23. Record the amendment details in theAmendment Record.

24. Obtain approval from ManagementRepresentative.

25. Take action on Para 8, 9 and 10 ifrelevant.

26. Replace old documents with theamended documents and dispose the olddocuments using proper method.

27. keep one copy of the old document andmark “CANCELLED” on the originaldocument.In case whole documents areamended.

Publication of Documents

28. If the amendment consists 50% of totalchanges in each work process or exceedseight (8) times of changes in each workprocess, update the revision number, dateof enforcement and adjust theamendment number for that particularwork process.

List of Main External and InternalDocuments

29. Keep the document status in Main Listupdated.

30. Prepare Main List for listing andcontrolling the existing internal andexternal quality manual documents.

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31. List the following documents as follow:

a) Internal documents used directlyas in steps 10(a) to (d);

b) External documents usedindirectly as reference;

c) External documents should bekept and updated by theDocument Officer and anyrelated officers;

d) Any amendments to the externaldocuments should be informedto the relevant officer.

Disposal and Cancellation ofDocuments

32. Identify documents which need to bedisposed and cancelled.

33. If the said documents need to be kept forfuture reference, mark “CANCELLED”on that particular document.

34. Approve the disposal of documents bysigning the List of Disposal Record.

35. If it is factual that the documents are nolonger required, dispose the documents.

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5. Quality Records


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PROCEDURE NO: PP(QM)(S)-FE-02PROCEDURE NAME: RECORD CONTROL

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Amendment Record

a) Contents


b) Attachments


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1. Objective

The objective of this procedure is to ensure that measures are taken to control the

material, distribution, storage, maintenance and disposal of any records are

implemented systematically and effectively as to comply with the requirement in

Section 4.2.4 MS ISO 9001:2008.

2. Scope


manage any records.

3. Reference

Quality Manual

National Archive Act 2003 (Act 629)

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4. Work Instruction

Responsibility Work Instruction Reference/AppendixExistence

Office General Assistant /Administrative Assistant

1. To accept, stamp and register letters /documents in Letter Register atrespective departments according to theletters / documents requirement.

Administrative Assistant 2. Organize the letters / documents and thenumbering to the respective file andrecords are taken.

3. In the respective files, keep the lettersand number the folio in sequence andthis is recorded.

4. If related files are not found, file therelated letters / documents inside a smallenvelope until the respective files arefound.

5. For opening new files, the followinginformation is required

i) Reference numberii) Titlesiii) Files Classification

6. Register the new file name and code inFile Register.

7. Give the files to Record Officer forfurther action.

Related Officer 8. Return the files after actions have beencompleted for safe keeping.

Administrative Assistant 9. For distribution within the department,write down the details of the filesmovement at the files front page.

10. Record files movement in FileMovement Register for inter-departmentdistribution.

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11. The distribution must be made accordingto the records confidentiality.

12. The files that have been taken must arereturned to the department accordingly.

Storage and Maintenance

Record Officer 13. Protect, maintain and keep the records ina safe place.

Administrative Assistant 14. Separate the files accordingly to theirlevel of confidentiality.

15. For files that have attain close tomaximum level ( more than 100 contentsor the thickness more than 4 cm), the topcover must be crossed with red ink andthe words “CLOSED AND NEWCHAPTER OPENED” are written with apermanent blue or black ink with thedate recorded.

Write Off

16. Check the File Register to identify therecords that had exceed the storage timelimit or inactive.

17. Prepare the list of files to be write off byusing File Write Off List Format.

18. Separate the files according to the writeoff category and prepare the index forwrite off files.

Record Officer 19. Inform Management Representative forwrite off task.

20. Receive result from ManagementRepresentative.

21. Update and organize Faculty’s record.

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5. Quality Records

No. Record Name Duration of Storage Location5.1 Related Files 5 Years Related Officer

5.2 File Movement Register Until no more

required

Related Officer

5.3 File Register Until no more

required

Related Officer

5.4 File Write Off List Format Until no more

required

Related Officer

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PROCEDURE NO: PP(QM)(S)-FE-03PROCEDURE NAME: INTERNAL AUDIT

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a) Contents


b) Attachments


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1. Objective

The objective of this procedure is to ensure the inspection on UNIMAS quality

management system's implement action is carried out systematically in accordance to

the clause 8.2.2.

2. Scope

This procedure is intended for the management, Internal Audit Co-ordinator, Internal

Audit Team and Faculty of Engineering staff preparation for auditing purposes.

3. Reference

Quality Manual

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4. Work Instruction

Responsibility Work InstructionReference /

Attachment

Planning Level

Management Representative 1. Plan and provide Annual Audit Table.

2. Identify the qualified personnel forappointment as Internal Audit Coordinatorand Internal Audit Team members, byconsidering following matters:

a) Suitability in terms of academicqualification and officer positionlevel;

b) Has been given internal audittraining;

c) Officer services period (at leastafter a year of service);

d) Officer commitment towards theimplementation of Faculty ofEngineering Quality ManagementSystem; and

e) Quality system complexity todetermine number of personnelthat need to be appointed.

3. Present the appointment letters of Internal

Audit Team Coordinator, Internal Audit Team

Leader and Internal Audit Team to the Dean.

Dean 4. Sign appointment approval.

Management Representative 5. Give the appointment letters to Internal Audit

Team Coordinator, Internal Audit Team Leader

and Internal Audit Team.

Assistant Registrar 6. Manage the internal audit training forInternal Audit Team Coordinator, Internal

Audit Team Leader and Internal Audit Team.

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Implementation Level : Before Audit

Internal Audit TeamCoordinator

7. Give briefing to the auditor who has beenappointed, about the following matters:

a) Audit objectives;b) Audit scopes;c) Audit implementation table;d) Internal audit procedures;e) Implemented procedures;f) Auditor requirement; andg) Audit team responsibility.

8. Contact the Head of the respectiveDepartment and inform them on:

a) Audit objectives;b) Audit date and time;c) Auditor involves;d) Audit scopes; ande) Audit needs (logistic, related

records).

Internal Audit Team Leader/ Internal Audit Team

9. Make preparation for the followings:

a) Preparei. Checklist (2 copies);

ii. Non Compliance Form;iii. Logistics; andiv. Related records.

b) Understand the procedures thatrelated to the department that willbe audited.

Implementation Level : During Audit (On theAudit Day)

10. Give briefing to the Head of Department orofficers involved about the objectives, auditscopes and how to report non compliance.

11. Check record/file to determine the practicecomply with the procedure and StandardMS ISO 9001:2008 that has been set.

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12. Seek explanation from the audited officer.

13. Inform through e-mail about noncompliance to audited officer and copies to:

a) Internal Audit Team Coordinator;b) Internal Audit Team Leader; andc) The Dean.

14. Discuss with the Head of Department oraudited officer about the following matters:

a) Identified audit findings forimproving Quality ManagementSystem;

b) Correction period from auditedofficer;

c) Next audit date that has beenmutually approved.

d) Suggested corrective actions; ande) Suitable preventive actions.

Implementation Level: After Audit

15. Perform corrective actions that have beenidentified earlier.

16. Seek explanation if there are still no actionstaken.

17. If corrective actions have been taken, note itdown in the reports.

Report Preparation Level

Internal Audit Team Leader 18. Prepare Audit Report Summary in two (2)copies for each procedure / clause that beingaudited.

19. Prepare Corrective Actions Log on auditreport summary to Internal Audit Team

Coordinator for audit report coordination.

Internal Audit TeamCoordinator

20. Gather audit reports from every team andprepare Internal Audit Report to be reportedto Management Representative.

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Management Representative 21. Check Internal Audit by consideringfollowing matters (if necessary):

a) Corrective actions have been takenaccording to actions log;

b) Major non compliance that needmanagement actions;

c) Corrective actions that involveamendment to the procedures; and

d) Repetitive non conformity.

22. Prepare Management Review Report whichcontains the following matters:

a) Objectives achievement;b) Customer Feedback Report;c) Corrective Action Report;d) Preventive Action Reports;e) Improvement suggestion;f) Internal audit report;g) Supplier performance evaluation;h) Faculty of Engineering staff training

effectiveness evaluation.

23. Update internal audit records.

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5. Quality Records


5.1 Appointment of Internal Audit or

Co-ordinator

5 Years


/ Internal Audit Team

Coordinator

5.2 Annual Audit Table 5 Years

5.3 Checklist 5 Years

5.4 Non-compliance Form 5 Years

5.5 Audit Summary 5 Years

5.6 Correction Action Log 5 Years

5.7 Internal Audit Report 5 Years

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PROCEDURE NO: PP(QM)(S)-FE-04PROCEDURE NAME: NONCONFORMITY PRODUCT CONTROL

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b) Attachments


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1. Objective

The objective of procedure is to determine an approach to control the services or

products that does not meet specification from being used in the process.

2. Scope


identify and control any noncompliance related to product

3. Reference

Quality Manual

4. Work Instruction


Appendix

Head of Department 1. Determine nonconformity product through:

a) Course Planb) OBE syllabusc) Final Examination moderation/vetting

processd) End semester analysis report

2. Keep identified nonconformity product as arecord.

3. Communicate with the person who contributedto the nonconformity product through:

a) E-mailb) Phone call

4. Take corrective action on the nonconformityproduct.

5. Inform department members on correctiveactions taken.

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6. Report the corrective action to ManagementRepresentative.

7. Record corrective action taken.

5. Quality Records


5.1 Non-Compliance Product / Service

Control Report

5 Years Management

Representative

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PROCEDURE NO: PP(QM)(S)-FE-05PROCEDURE NAME: PREVENTIVE ACTION

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b) Attachments


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1. Objective

The objective of this procedure is to identify and prevent potential biasness which

may occur in the Faculty of Engineering Quality Management System to ensure that it

is implemented systematically and fulfil the needs which have been set.

2. Scope

This procedure is intended for the management and Faculty of Engineering staff,

Internal Audit Coordinator and related Officer to manage non compliance action in

Quality Management System.

3. Reference

Quality Manual

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4. Work Instruction


Appendix


1. Determine the non-compliance of productdelivery through:

a) Customer feedback analysisb) Internal/External audit reportc) Suggestion on preventive

action/improvement fromacademic staff

d) Corrective action log book

2. Discuss preventive action with QualityManagement Committee.

3. Report the discussion result to Dean.

4. Implement suggestion preventive action,once agreed by the Dean.

5. Monitor and measure preventive actiontaken.

6. Record preventive action taken.

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5. Quality Records


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PROCEDURE NO: PP(QM)(S)-FE-06PROCEDURE NAME: CORRECTIVE ACTION

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a) Contents


b) Attachments


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1. Objective

The objective of this procedure is to identify source of non compliance and to prevent

non compliance from re-occurring in Faculty of Engineering Quality Management

System.

2. Scope

This procedure is intended for the management and Faculty of Engineering staff,

Internal Audit Coordinator and related officer to manage preventive non compliance

action in Quality Management System

3. Reference

Quality Manual

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4. Work Instruction


Appendix


1. Determine the non-compliance of productdelivery through:

a) Customer feedback analysisb) Feedback from Head of

Departmentc) Internal/External audit reportd) Suggestion on corrective

action/improvement fromacademic staff

e) Corrective action log book

2. Discuss corrective action information withQuality Management Committee.

3. Report the discussion result to Dean.

4. Implement suggestion corrective action,once agreed by the Dean.

5. Monitor and measure corrective actiontaken.

6. Record corrective action taken.

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5. Quality Records


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PROCEDURE NO: PP(QM)(S)-FE-07PROCEDURE NAME: STAFF DEVELOPMENT TRAINING

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Amendment Record

a) Contents


b) Attachments


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1. Objective

The objective of this procedure is to identify, plan, manage and evaluate the

implementation of training Faculty of Engineering staff.

2. Scope


identify and plan training programme that is required.

3. References

Quality Manual

4. Work Instruction

Responsibility Work InstructionReference /Appendix

Staff development planning

Academic Staff 1. Prepare staff training projection in ‘SasaranKerja Tahunan (SKT)’ beginning of the year(January/February).

Head of Department 2. Determine and identify training based on:

a) Departmental members field ofspecialization

b) The needs of training

3. Submit staff training projection to Dean.

Dean 4. Approve staff training projection/application.

Academic Staff 5. Submit application to Centre of AppliedLearning and Multimedia (CALM) forapproval purposes.

Obtain form fromCALM website

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Internal/External Training Program

Head of Department 6. Identify academic staff to attend trainingbased on ‘SKT’

Academic staff 7. Confirmation of attendance.

External Agency Training

Academic staff 8. Apply for training.

9. Complete ‘Borang Latihan’ and submitmemo Dean through HOD.


12. Pprepare the requirement of training such asticket flight and accommodation (ifapplicable).

14. After the training, complete the requiredform and conduct a knowledge-sharingsession (2-3 weeks upon return) to facultystaff.


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5. Quality Records


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PROCEDURE NO: PP(QM)(S)-FE-08PROCEDURE NAME: PURCHASING

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Amendment Record

a) Contents


b) Attachments


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PROCEDURE NO: PP(QM)(S)-FE-08PROCEDURE NAME: PURCHASING

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1. Objective

The objective of this procedure is to ensure procurement being carried out in an

orderly manner as well as abiding to rules which have been stated in the ‘Arahan

Perbendaharaan’, ‘Surat Pekeliling Bendahari’ and Peraturan Kewangan dan

Perakaunan Universiti.

2. Scope


manage procurement of supplies / services

3. Reference

Quality Manual

Surat Pekeliling Bendahari Bil 1/2009

Peraturan Kewangan dan Perakaunan Universiti

4. Quality Records


5. Attachment

Manual Proses Kerja (Perolehan)

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PROCEDURE NO: PP(QM)(S)-FE-09PROCEDURE NAME: MAINTENANCE

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Amendment Record

a) Contents

Items and comments Date Proposed by

b) Attachments

Items and comments Date Proposed by

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1. Objective

The objective of this Maintenance Procedure is to monitor equipment maintenance

activities to ensure that maintenance implemented systematically and orderly and

fulfilling the needs.

2. Scope

This procedure is intended for management and staff of Faculty of Engineering to

manage and maintain equipments related to the Faculty. This is in particular for:

a) Unit IT, Faculty Asset Management.

b) Technician

c) Assistant Engineer

3. Reference

Quality Manual

4. Work Instruction

Responsibility Work InstructionReference /Appendix

Computers

Unit IT 1. Receive complaints from the users throughFENG IT Helpdesk.

2. Determine source and details of complaint.

3. Solve complaints at technical support level.

4. If step 3 cannot be resolved, complaints willbe sent to CICTS for further action.

Teaching Aids Facilities

Unit IT, Faculty AssetManagement

5. Prepare records of teaching aids to facilitiesidentify need for replacement for futureprocurement purposes.

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6. Check and monitor teaching aids facilities atFaculty level.

7. Any damages on teaching aid facilities,report to CALM.

Laboratory Equipments

Laboratory Technicians 8. Prepare records of laboratory equipments toidentify the need for replacement for futureprocurement purposes.

9. Check and monitor laboratory equipments at

Faculty level.

10. Any damages on laboratory equipments,

report to Assistant Engineer.

Assistant Engineer 11. Report to Head of Department.

12. Depending on the nature/extent of the

damage, remedial actions will be taken

either by:

a) Inviting supplier to maintain and

repair the equipment, or

b) Purchase new equipment

Laboratory Building

Laboratory Technicians 13. Identify damages in laboratory building.

14. Any damages on laboratory building, report

to Assistant Engineer.

Assistant Engineer 15. Report to the Head of Department and toBahagian Pengurusan Aset (BPA).

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5. Quality Records

No. Type of Record Duration of Storage Location

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