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Quality Manual

QMM/ ISSUE 4/ REVISION - 04 - 08-NOV-2012 of 31 Approved Issued

QUALITY MANAGEMENT MANUAL



Quality Manual


QUALITY MANAGEMENT MANUAL

(ISO 9001– 2008)

ISSUE - 4

COPY SR. NO : 1

ISSUED BY : MANAGEMENT REPRESENTATIVE (MR)

AUTHORIZED BY : DGM-ENGINEERING & PROJECTS

SAVAIR ENERGY LIMITED.Plot No. A-564, TTC Industrial Area,

MIDC Mhape, Navi Mumbai,India-400 709

FACTORYPlot No. N-3, Additional MIDC Ambernath

Copy RightAll rights reserved with Savair Energy Limited

No part of this manual be reproduced, stored in retrieval system or transmittedin any form or any means by any body



Quality Manual


TABLE OF CONTENT

Sr. No. Contents Page no.1. Scope 6

1.1 General 6

1.2 Application 6

1.3 Preface 7

1.4 Introduction to Company 7

2. Normative Reference 7

3. Terms and definitions 10

4. Quality Management System 11 - 13

5. Management Responsibility 13 - 16

6. Resource Management 16 – 17

7. Product Realization 18 – 24

8. Measurement, Analysis & Improvement 24 – 28

9.Annex–I The description of theinteraction between the Process of theQuality Management System

29

10. Annex- II Process Flow Chart 30

11. Annex- III Organization Chart 31



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AMENDMENTS

Date Amendments information Section Revision Page No.06/07/07 Nil Exclusion 1.2.3 01 4

06/07/07 Customer Property Included 7.5.4 01 21

01/02/08 Process Flow Chart Annex. ii 01 30

20/01/09 Organization Chart Annex. iii 01 31

08/11/10 Quality Policy QP 02 01

05/04/11 Quality Objectives 5.4.1 02 14







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Title SCOPE (ISO 9001:2008 CLAUSE 1)

1.0 Applicable Scope of the Quality Management SystemCertification

Design, manufacture, turnkey solutions and execution of EPCprojects .

1.1.1 Products Covered Under ISO 9001:20081)Design, Manufacture, Turnkey solutions and

Execution of EPC projects, supply of air usageoptimizers, Utility equipments ans skid mountedsystems.

2) Manufacturing of pressure vessels, Heatexchangers, air optimizers, skid mounted systemsand Oil & Gas packages.

1.1.2 Location Scope

This manual describes the organization of SAVAIR ENERGY.Ltd. with its Corporate Office at Plot No. A-564, TTC Industrial

Area MIDC, Mhape, Navi Mumbai, India. 400 709

Factory : Plot No. N-3, Additional MIDC Ambernath

All Site Locations controlled by Corporate Office

1.2. Permissible ExclusionsNil

1.2.4 Supporting ManualsEHS ManualProcurement ManualProject ManualInduction Manual



Quality Manual


2.1 PrefaceThe purpose of this manual is to declare the strategic decision of SAVAIR ENERGY. Ltd. of adoption of Quality ManagementSystem.

With the arrival of the new millennium, the quality of our products,services & commitments continues to be the key to competitiveness.It is increasingly vital for all of us at SAVAIR ENERGY LTD. tounderstand and use our Quality Management System to do a good job,the first time, every time.

The Quality Management System takes into consideration the qualitymanagement principles as SAVAIR ENERGY LTD. believes thatthese are fundamental rules for leading and operating our organization, aimed at continually improving performance.

Customer focused organizationLeadershipInvolvement of peopleProcess approachSystem approach to managementContinual improvementFactual approach to decision makingMutually beneficial supplier relationships

2.2 Introduction to Company

SAVAIR ENERGY LTD. established in the year 1998 has acquired a

reputation of being a company that enjoys the trust and confidence of its

customers due to highest ethical, professional and quality standard adopted.

SEL is one of the leading mid size EPC providing services for building plants

to major utilities for Oil & Gas, Strategic Institutes, large industry verticals

and infrastructure projects.

SAVAIR is a specialist in the designing and manufacturing of Skids and

Packages, customized for the Oil & Gas industries and Strategic Institutes.

Savair offers energy audits for energy intensive plants and other energy

saving related services. Energy audits



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Name of f ew cust omers

1. Aditya Cement – Rajasthan2. Am forge Industries Ltd.- Pune3. Apollo Tyres Ltd. -Pune4. Bharat Forge Limited5. Benue Cement Company PLC - Nigeria6. Cipla Limited - Goa7. CTC (India) Pvt. Ltd.- Jamshedpur8. Century Cement - Raipur9. Fresenius Kabi India Pvt. Ltd. - Pune10. Garware Wall Ropes Ltd.- Pune11. Gujarat Industries Power Corporation Ltd.- Surat12. Grasim Industries.13. GTN Textiles Limited - Kerala14. Harita Seating Systems Limited15. Hindustan Lever Limited16. Hindalco Industries Ltd. – Taloja M.S17. Hindustan Sanitary Industries Ltd – Haryana18. Indoshell Cast Pvt. Ltd. - Coimbatore

19. Kalyani Brakes Limited - Pune20. Kalyani Steels Ltd.- Hospet21. Kirloskar Brothers Ltd.22. Kesoram Cement – Andhra Pradesh23. Mahindra & Mahindra Ltd24. Maihar Cement –Unit No. 2 - Satna25. Mangalam Cement - Rajasthan26. Manikgarh Cement - Chandrapur27. Mukund Ltd. - Hospet28. Matsushita Lakhanpal Batteries Ltd. – M.P29. Modern Insulators Limited - Rajasthan30. Pudumji Pulp & Paper Mills Limited - Pune31. Porwal Auto Components Ltd. - Pithampur32. Rajashree Cement - Karnataka33. Raychem RPG Ltd. - Vasai34. Raymond Limited –35. Sintex Industries Ltd.- Gujarat36. Sidhharth Exports Ltd. – Coimbatore37. Sree Dinakar Fabrics Pvt Ltd.- Andhra Pradesh38. Sree Satyanarayana Spinning Mills Ltd.- Andhra Pradesh39. Steel & Industries Forging Ltd.-40. Tata SSL Limited41. The Associated Cement Companies Ltd., Kymore42. The Tinplate Co. Of. India Ltd.43. The Paper Products Ltd, Thane44. TVS Motors Co. Ltd. – Tamilnadu45. Vasavadatta Cement – Karnataka

46. Welcast Steel Limited – Bangalore47. Zuari Cement Ltd. – Andhra Pradesh



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SEL is providing complete turnkeys solution including design,supply, erection, testing and commissioning for various clients. Thefollowing projects are completed

1) Bharat Forge, Pune2) Elforge, Chennai3) BCC , Nigeria4) Lloyds, Barbil, Orissa5) Mahindra Forging, Pune6) Central Railways, Mumbai7) Reliance Industries8) ITC Limited 9) NCL, Pune10) BARC11)PSL12) IOTL



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3 Terms and Definitions (ISO 9001:2008 CLAUSE 3)

PFC- PROCESS FLOW CHARTVFC – VARIABLE FEED CONTROLSO – SALES ORDER PO – PURCHASE ORDER GRN – GOODS RECEIPT NOTESI - SALES INVOICEWO - WORK ORDER MKT- MARKETINGPRJ-PROJECTSDSG-DESIGNPUR-PURCHASESITE- PROJECT SITEROM – RECEIPT OF MATERIALPD – PURCHASING DATAMRM – MANAGEMENT REVIEW MEETINGCS – CUSTOMER SATISFACTIONCR – CONTRACT REVIEWCAT – COMPETENCE AWARENESS AND TRAININGAUD – AUDITMR – MANAGEMENT REPRESENTATIVEACC – ACCOUNTSSAVAIR – SAVAIR ENERGY LIMITED



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Title QUALITY MANAGEMENT SYSTEM (ISO 9001:2008 CLAUSE4)

4.1 General Requirements

SAVAIR ENERGY LTD. established, documented, implemented,maintains and continually improves a quality management system inaccordance with the requirements of ISO 9001:2008.

a) SAVAIR determined the processes needed for the qualitymanagement system;

b) Determined the sequence and interaction of these processes;

c) Determined criteria and methods required to ensure theeffective operation and control of these processes;

d) Ensures the availability of information necessary to supportthe operation and monitoring of these processes;

e) Measures, monitors and analyzes these processes, and implements action necessary to achieve planned results and continual improvement.

SAVAIR manages and controls Outsourced processes in accordancewith the requirements of ISO 9001:2008.

Ref: Flow chartsList of outsourced itemsProcedure for control applied to Outsources.

4.2 Documentation Requirements

4.2.1 GeneralQuality management system documentation includes:

a) Top management has established and communicated itsQuality Policy.

b) The Quality Manual is established, approved and issued c) The extent of the quality management system documentation

is dependent on the nature and size of SAVAIR ENERGYLTD., complexity and interaction of its processes.

d) Documented procedures referenced in this Quality Manual areestablished, documented, implemented and maintained.

e) Documented procedures and other documents may be in anyform or type of medium.

Ref: Quality Documentation



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4.2.2 Quality Manual

The quality manual is established and maintained, and includes the following:

a) The scope of the quality management system, including details of, and justification

for, any exclusions;

b) References to documented procedures; and

c) A description of the sequence and interaction of the processes included in the qualitymanagement system.

The quality manual is controlled.4.2.3 Control of Documents

Documents required for the quality management system are controlled.

The procedure addresses:a) Approval of documents for adequacy prior to issue;

b) The review, revision and re-approval of documents;

c) Identification of the current revision status of documents;

d) Ensuring that relevant versions of applicable documents are available at points of use;

e) Ensuring that documents remain legible, readily identifiable and retrievable;

f) Ensuring that documents of external origin are identified and their distributioncontrolled; and

g) Prevention of unintended use of obsolete documents, and application of suitableidentification to them if they are retained for any purpose. Documents defined asquality records are controlled.

h) Quality Manual, Procedures, Flow charts and Work instruction in soft form iscontrolled and changes can be done only at CEO system with his / MR password.

Ref: The flowchart for Document ControlProcedure QP-01Master List of Documents

4.2.4 Control of Records

Records required for the quality management system is controlled by SAVAIR. Recordsare maintained to provide evidence of conformance to requirements and of effectiveoperation of the Quality Management System. The procedure addresses identification,



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storage, retrieval, protection, retention time and disposition of quality records. Thedocuments required by this quality management system are controlled.

Ref: The flowchart for control of records.

Title MANAGEMENT RESPONSIBILITY (ISO 9001:2008 – CLAUSE 5)

5.1 Management Commitment

SAVAIR top management provides evidence of its commitment to the development and improvement of the quality management system by:

a) Communicating to the organization the importance of meeting customer as well asregulatory and legal requirements;

b) Establishing the quality policy.

c) Ensuring the quality objectives are established at all levels

d) Conducting management reviews; and

e) Ensuring the availability of necessary resources.

5.2 Customer Focus

SAVAIR top management ensures that customer needs and expectations are determined,converted into requirements and fulfilled with the aim of achieving customer satisfaction.

When determining customer needs and expectations, obligations related to product,including regulatory and legal requirements are considered.

Ref: The flowchart for contract review.

Quality Procedure, QP 05 for corrective action plan.

5.3 Quality Policy

SAVAIR top management ensures that the quality policy:

a) Is appropriate to the purpose of the organization;

b) Includes a commitment to meeting requirements and to continual improvement;



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c) Provides a framework for establishing and reviewing quality objectives;

d) Is communicated and understood at appropriate levels in the organization;

e) Is reviewed for continuing suitability; and

f) Is controlled.

Ref: The Quality Policy.

5.4 Planning

5.4.1 Quality ObjectivesDepartment Objectives Verifiable IndicatorMarketing To increase 10 % in turn over in each

financial year Sales Figure of Last year

Admin/ HR To impl ement minimum 8 hours of training in the organization for eachemployee in a calendar year.

Training Record

Project To complete 95% of Project onemonth per each year for completeduration of project.

Production report/ plan

Quality control To evaluate Non ConformingProduct in production and reduce atleast 1 no. of N.C. (minimum) inevery 2 months.

QC report.

Store To maintain stock of materials. Stock Record

To maintain Material Identificationof Every materials

Inward Register

Ref: Performance report.5.4.2 Quality Management System Planning

SAVAIR top management ensures that the resources needed to achieve the qualityobjectives are identified and planned. The output of the planning is documented.

a) Quality planning includes:The processes of the quality management system,

The resources needed;Continual improvement of the quality management system.

b) Planning ensures that change is conducted in a controlled manner and that the integrityof the quality management system is maintained during this change.



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5.5 Responsibility, Authority and Communication

5.5.1 Responsibility and Authority

Functions and their interrelations within the organization, including responsibilities and authorities, are defined and communicated by the top management in order to facilitateeffective quality management.

Ref: Organization ChartResponsibilities and authorities of employees

5.5.2 Management Representative

SAVAIR top management has appointed a member of the management team who,irrespective of other responsibilities, has responsibility and authority that includes:

a) Ensuring that processes of the Quality Management System are established and maintained;

b) Reporting to top management on the performance of the Quality Management System,including needs for improvement; and

c) Promoting awareness of customer requirements throughout the organization.

The responsibility of the management representative may include liaison with external

parties on matters relating to the quality management system.

5.5.3 Internal Communication

SAVAIR ensures communication between its various levels and functions regarding the processes of the Quality Management System and their effectiveness.

5.6 Management Review

5.6.1 General

Top management reviews the Quality Management System, at least once in three months,to ensure its continuing suitability, adequacy and effectiveness. The review evaluates theneed for changes to the Quality Management System, including the Quality Policy and Quality objectives.



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5.6.2 Review Input

Inputs to management review include current performance and improvement opportunitiesrelated to the following:

a) Results of audits;

b) Customer feedback;

c) Process performance and product conformance;

d) Status of preventive and corrective actions;

e) Follow-up actions from prior management reviews; and

f) Changes that could affect the quality management system.

g) Recommendations for improvements

5.6.3 Review Output

The outputs from the management review include actions related to:

a) Improvement of the Quality Management System and its processes;

b) Improvement of product related to customer requirements; and

c) Resource needs.

Ref: The flowchart for management review.Minutes of MRM

Title RESOURCE MANAGEMENT (ISO 9001:2008 – CLAUSE 6)

6.1 Provision of Resources

SAVAIR determines and provides, in a timely manner, the resources needed:

a) To implement and improve the processes of the quality management system, and

b) To address customer satisfaction.

6.2 Human Resources

6.2.1 GeneralPersonnel who are assigned responsibilities defined in the quality management system arecompetent on the basis of applicable education, training, skills and experience.



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6.2.2 Training Awareness and Competency

Top management:

a) Determines competency needs for personnel performing activities affecting quality;

b) Provides training to satisfy these needs;

c) Evaluates the effectiveness of the training provided.

d) Ensures that its employees are aware of the relevance and importance of their activitiesand how they contribute to the achievement of the quality objectives; and

e) Maintains appropriate records of education, experience, training and qualifications.

Ref: The flowchart for training.

6.3 Infrastructure

SAVAIR ENERGY LTD. identifies, provides and maintains the facilities it needs toachieve the conformity of its product, including:

a) Workspace and associated facilities;

b) Equipment, hardware and software;

c) And supporting services.

Ref: Machinery, tools, tackles & Lifting Equipments

6.4 Work Environment

Management identifies and manages the human and physical factors of the work environment needed to achieve the quality objectives.



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Title PRODUCT REALIZATION (ISO 9001: 2008 – CLAUSE 7)

7.1 Planning of Realization Processes

Product realization is that sequence of processes and sub-processes required

achieving products. Planning of the realization processes is consistent with theother requirements of the Quality Management System and is documented in aform suitable for our method of operation.

In planning the processes for realization of product the management determinesthe following, as appropriate:

a) Monthly plan for production and dispatch. b) Quarterly plan for order booking.c) Day to Day Planning & Review Meeting is held for smooth functioning of

the Company.d) Quality assurance plan for the product & project

e) The need to establish processes and documentation, and provide resourcesand facilities specific to the product;

f) Verification and validation activities, monitoring and measurementinspection and test and the criteria for acceptability; and

g) The records those are necessary to provide confidence of conformity of the processes and resulting product & project monitoring system.

Ref: Production planningProject planning and project monitoring.

7.2 Customer-Related Processes

7.2.1 Determination of requirements related to the product.SAVAIR determines customer requirements including:

a) Product requirements specified by the customer, including the requirementsfor availability, delivery and support;

b) Product requirements not specified by the customer but necessary for intended or specified use; and

c) Obligations related to product, including regulatory and legal requirements.

d) Any additional requirements determined by the organization.

Ref: The flowchart for contract review.



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7.2.2 Review of requirements related to the product.

SAVAIR reviews the identified customer requirements together with additionalrequirements determined by the organization.This review is conducted prior to the commitment to supply a product to thecustomer (e.g. submission of a tender, acceptance of a contract or order) and

ensure that:a) Product requirements are defined:

Where the customer provides no documented statement of requirement, thecustomer requirements are confirmed before acceptance;

b) Contract or order requirements differing from those previously expressed (e.g. in a tender or quotation) are resolved; and

c) The organization has the ability to meet defined requirements.The results of the review and subsequent follow-up actions are recorded.

Where the product requirements are changed, we ensure that relevantdocumentation is amended. We ensure that relevant personnel are made awareof the changed requirements.

Ref: The flowchart for contract review.Order acceptanceSales order Work order

7.2.3 Customer CommunicationSAVAIR identifies and implements arrangements for communication withcustomers relating to:

a) Product information;

b) Inquiries, contracts or order handling, including amendments; and

c) Customer feedback, including customer complaints.

Ref: The flowchart for contract review.The flowchart for corrective action plan.The flowchart for customer satisfaction survey.



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7.3 Design and Development

7.3.1 Design and Development Planning.During the design and development planning, the organization has determined

a) The design and development stages.

b) The review, verification and validation that are appropriate to eachdesign and development stage, and

c) The responsibilities and authorities for design and development.

SAVAIR manages the interfaces between different groups involved in designand development to ensure effective communication and clear assignment of responsibility.

Planning output is updated, as appropriate, as the design and development

progresses.

Ref: Design Package7.3.2 Design and Development Inputs

Inputs relating to product requirement are determined and records maintained.These inputs include

a) Functional and performance requirements,

b) Applicable statutory and regulatory requirements,

d) Where applicable, information derived from previous similar designs,

and

d) Other requirements essential for design and development.

These inputs are reviewed for adequacy. Requirements shall be complete,unambiguous and not in conflict with each other.

Ref: Design Package7.3.3 Design and Development Outputs

The outputs of design and development are provided in a form that enables

verification against the design and development input and is approved prior torelease.

Design and development outputs shall

a) Meet the input requirements for design and development,

b) Provide appropriate information for purchasing, installation, commissioning and for service provision.



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c) Contain or reference product acceptance criteria, and

d) Specify the characteristics of the product that are essential for its safeand proper use.

Design Package

7.3.4 Design and Development ReviewAt suitable stages, systematic reviews of design and development are performed in accordance with planned arrangements.

a) To evaluate the ability of the results of design and development to meetrequirements, and

b) To identify any problems and propose necessary actions.

Participants in such reviews include representatives of functions concerned withthe design and development stage(s) being reviewed. Records of the results of the reviews and any necessary actions are maintained.

Ref: Design Package7.3.5 Design and Development Verification

Verification is performed in accordance with planned arrangements to ensurethat the design and development outputs have met the design and developmentinput requirements. Records of the results of the verification and any necessaryactions are maintained.

Ref: Design Package

7.3.6 Design and Development ValidationDesign and development validation is performed in accordance with planned arrangements to ensure that the resulting product is capable of meeting therequirements for the specified application or intended use. Records of theresults of validation and any necessary actions are maintained.

Ref: Design Package: Approval by SEL & Customer or TPI as applicable.7.3.7 Control of Design and Development Changes

Design and development changes are identified and records maintained. Thechanges are reviewed verified and validated, as appropriate, and approved

before implementation. The review of design any development changes includeevaluation of the effect of the changes on constituent parts and product alreadydelivered.

Records of the results of the review of changes and any necessary actions aremaintained.

Ref: Design Package



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7.4 Purchasing

7.4.1 Purchasing Process

SAVAIR controls its purchasing processes to ensure services conform torequirements. The type and extent of control is dependent upon the effect on

subsequent realization processes and their output.

We evaluate and select service providers based on their ability to supply product in accordance with requirements. The Criteria for selection, evaluationre-evaluation evaluation are defined. The results of evaluations and follow-upactions are recorded.

Ref: The flowchart for purchasing.

7.4.2 Purchasing InformationPurchasing documents contain information describing the product or service to

be purchased, including where appropriate:

a) Requirements for approval product, procedure, processes and equipment.

b) Requirements for qualification of Personnel; or

c) Quality Management System requirements.

SAVAIR ensures the adequacy of specified requirements contained in the purchasing documents prior to their release.

Ref: List of Outsourcing Items List of services.

7.4.3 Verification of Purchased ProductSAVAIR identifies and implements the activities necessary for verification of

purchased product.

Where SAVAIR or its customer proposes to perform verification activities atthe supplier's premises, we specify the intended verification arrangements and method of release in the purchasing information.

Ref: The Flow Chart for procurement of services and verification.

7.5 Production and Service Operations

7.5.1 Control of Production and Service ProvisionSAVAIR controls Production, Service operations and projects through:

a) The availability of information that specifies the characteristics of their product;

b) Where necessary, the availability of work instructions;



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c) The use and maintenance of suitable equipment for product operations;

d) The availability and use of measuring and monitoring devices;

e) The implementation of monitoring activities; and

f) The implementation of defined processes for release, delivery and applicable post-delivery activities.

Ref: Work instruction.Field quality plans for projects.Weekly work progress report of projects.

7.5.2 Validation of Process for Production and Service ProvisionSAVAIR has outsourced the process of welding. We validate the process toachieve the planned result.We have establish arrangements for :

a) The criteria for review and approval of process

b) Approval of equipmentc) Qualification of personneld) Use of specific methods and procedures

e) Re-validationRef: WPS, PQR & WPQT

7.5.3 Identification and TraceabilitySAVAIR identifies, where appropriate, their products by suitable meansthroughout product operations.

SAVAIR Identifies the status of their products with respect to measurement and monitoring requirements.

SAVAIR controls and records the unique identification of their specific products with serial number, for traceability.

7.5.4 Customer PropertySAVAIR does receive Drawings & Data Sheet and or Design documents fromClients in the form of Soft or Hard copies. Project Department controls and maintains both soft & hard copies in respective client folder.Project Folders & Files are accessible only by Project Department.The hard copies are stamped “CONTROLLED”.

The Clients send their Drawings for Designing their system. Once the Project iscompleted, the documents are returned, retained for a period of one year or destroyed.A List of Client’s Documents received is maintained in the project file. In caseof the document is lost or unsuitable for use, the same is recoded & intimated tothe Client.



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7.5.5 Preservation of ProductSAVAIR preserves conformity of product with customer requirements duringinternal processing and delivery to the intended destination. This includesidentification, handling, packaging, storage and protection.

This also applies to the constituent parts of a product.

7.6 Control of Measuring and Monitoring DevicesSAVAIR has identified devices that are required to be calibrated. Identified devices are calibrated annually.These devices are calibrated against standards traceable to national /international Standards.Deviation is noted.These devices are tagged for identification and status of calibration.These devices are properly stored and protected to safe guard against damagesand invalidate the result of measurements.Handling and maintenance of these devices are responsibility of the personusing them.Records of calibration and the certificates are maintained.

Ref: Calibration records

Title MEASUREMENT, ANALYSIS AND IMPROVEMENT (ISO 9001:2008 –CLAUSE 8)

8.1 General

SAVAIR defines plans and implements monitoring, measurement, analysis and improvement processes needed.

a) To demonstrate conformity of the product,

b) To ensure conformity of the quality management system, and

c) To continually improve the effectiveness of the quality managementsystem.

This includes the determination of the need for, and use of, applicablemethodologies including statistical techniques.

8.2 Monitoring and Measurement

8.2 .1 Customer SatisfactionSAVAIR monitors information on customer satisfaction and/or dissatisfactionas one of the measurements of performance of the quality management system.The methodologies for obtaining and using this information are determined.

Ref: The flow chart for Customer Satisfaction and Complaints.Customer Feedback Form



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8.2.2 Internal Audit

SAVAIR conducts periodic internal audits to determine whether the qualitymanagement system:

a) Conforms to the requirements of this International Standard;

b) Has been effectively implemented and maintained.

SAVAIR plans the audit program taking into consideration the status and importance of the activities and areas to be audited as well as the results of

previous audits. The audit scope, frequency and methodologies are defined.Personnel other than those who perform the activity being audited conductaudits.

SAVAIR defines the responsibilities and requirements for planning and conducting audits, and for reporting results and maintaining records in adocumented procedure.

Follow-up actions include the verification of the implementation of correctiveaction, and the reporting of verification results.

Ref: The flow chart for Internal AuditProcedure QP-03

8.2.3 MONITORING AND MEASUREMENT OF PROCESSES

SAVAIR applies suitable methods for measurement and monitoring of thoserealization processes necessary to meet customer requirements. These methodsconfirm the continuing ability of each process to satisfy its intended purpose.

When planned results are not achieved, correction and corrective action shall betaken, as appropriate to ensure conformity of the product.

Ref: The relevant realization processes/ procedures documents indicate appropriatemonitoring and measurement activity.

8.2.4 MONITORING AND MEASUREMENT OF PRODUCT

SAVAIR measures and monitors the characteristics of its product to verify that

requirements for the product are met. This is carried out at appropriate stagesof the product realization process.

Evidence of conformity with the acceptance criteria is documented. Recordsindicate the authority responsible for delivery of product.



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Product delivery does not proceed until all the specified activities have beensatisfactorily completed, unless otherwise approved by the customer.

Ref: The flow chart for carrying out final inspection and Testing.

8.3 CONTROL OF NONCONFORMING PRODUCT

SAVAIR ensures that Product that does not conform to requirements isidentified and controlled to prevent unintended use or delivery.

We have ensured the controls and related responsibilities and authorities for dealing with non-conforming product in a documented procedure.

We deal with nonconforming product by one or more of the following ways:

a) By taking action to eliminate the detected nonconformity;

b) By authorizing its use release or acceptance under concession by a relevantauthority and where applicable by the customer;

c) By taking action to preclude its original intended use or application.

Records of the nature of nonconformities and any subsequent actions taken,including concessions obtained, shall be maintained.

Nonconforming product may be corrected and subject to re-verification after correction to demonstrate conformity.

When nonconforming product is detected after delivery or use has started,SAVAIR takes appropriate action regarding the consequences of thenonconformity.

It may be required that the proposed rectification of nonconforming product bereported for concession to the customer, the end-user, regulatory body or other

body.

Ref: Procedure for Control of Non Conforming Products – QP - 04



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8.4 ANALYSIS OF DATA

The SAVAIR determines and collects appropriate data to demonstrate thesuitability and effectiveness of the quality management system. It then analysesand evaluates them for deciding the continual improvement of the system. The

data is collected at specified periodicity and the designated executives providethe same to Management Representative. The data is compiled and trend graphsare made by Management Representative to indicate the comparison.

The “Analysis of Data” includes:

The data generated as a result of product / process monitoring and measurement

in the organization;

The Data collected from other relevant sources, e.g., Bench Marking Data from

relevant associations or from the customers.

During the Management Review, the data is analyzed as a minimum for

focusing the information relating to :

Customer satisfaction

Conformance to product requirements,

Characteristics and their trends in processes and of products

Opportunities for preventive action, and

Suppliers Data who provide the materials and services.

Ref: Data analysis for Customer, production, projects, suppliers & trend of products

and processes.

8.5 IMPROVEMENT

8.5 .1 CONTINUAL IMPROVEMENT

SAVAIR plans and manages the processes necessary for the continualimprovement of the Quality Management System.

SAVAIR facilitates the continual improvement of the Quality ManagementSystem through the use of the quality policy, objectives, audit results, analysisof data, corrective and preventive action and management review.

Ref: MRM input



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8.5.2 CORRECTIVE ACTION

SAVAIR takes corrective action to eliminate the cause of nonconformities inorder to prevent recurrence. Corrective action is appropriate to the impact of the problems encountered.

SAVAIR Quality Procedure, Corrective Action defines requirements for:

a) Reviewing nonconformities (including customer complaints);

b) Determining the causes of nonconformity;

c) Evaluating the need for actions to ensure that nonconformities do not recur;

d) Determining and implementing the corrective action needed;

e) Recording results of action taken; and

f) Reviewing of corrective action taken.

Ref: Quality Procedure, QP 05 for corrective action plan.

8.5.3 PREVENTIVE ACTION

SAVAIR identifies preventive action to eliminate the causes of potentialnonconformities to prevent occurrence. Preventive actions taken areappropriate to the impact of the potential problems.

SAVAIR Quality Procedure for Preventive Action defines requirements for:

a) Identifying potential nonconformities and their causes;

b) Determining and ensuring the implementation of preventive action needed;

c) Recording results of action taken; and

d) Reviewing of preventive action taken.

Ref: Quality Procedure, QP 06 for preventive action plan.



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Annexure: I

Interaction of processes

Customer Satisfaction

ManagementResponsibility

Quality Planning

Resource Management

HumanResources

Infrastructure &Work Environment

Training Maintenance

Customer RelatedProcesses

Procurement of

material

Production,Handling Storage,

Despatch andIndetification

Control of Monitoring &

MeasurementDevices

(Outsourced)

Customer Requirement

Corrective Action

Preventive Action

Analysis of Data

Control of NonConforming

Product

Monitoring &Measurement of

Product(Outsourced)

Monitoring &Measurement of

Processes

Internal Audit

Customer Satisfaction

Document Control

Control of Records



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Annex: IIProcess Flow Chart

Issue Date.: 31/05/2007 Doc No.:SEL/PFC/01-R1Revision : 01 Revision Date:20/01/2009

Prepared By: Approved By:

SAVAIR ENERGY LIMITEDProcess flow Chart

Customer

Enquiry toMarketing

VFC (WO)W.Order

Issue as per

Energy AuditIf VFC

Customer Order

Enquiry

Review

SendQuotation

Audit

Review

Design

Assembly

Testing

EquipmentOrder (EQ)

Project (PE)

Final

Packing &Despatch

Commission

Installation

Joint

Sale

Hand Over End

ServiceReport

Not Ok

Ok

Ok

Not Ok

Not Ok

Not Ok

P.O. for Procurement &

Outsourcing

Dwg,BOQ,

SystemIntegration

Dismantle &packing

Despatch

Installation

Siteunloading

Dwg.approval

Inspn

T.P.

commision

Joint

Hand Over

Ok

Not Ok

Not Ok

Ok

DespatchClearance

Not Ok

Ok

WeeklyProgressReport

If project Site visit /Understanding

Technical Requirement

note serial no.

Check

Despatch

P.O. for procurement



Quality Manual

Annex: IIIOrganization Chart