quality management system south road & outer harbor rail ......quality management system south...

Rail Grade Separation From South Road Feasibility Study

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Quality Management System

South Road & Outer Harbor Rail Line Grade

Separation

8th of April 2013


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Principal Contacts

Markus Dunatov Assistant Project Manager/Quality Manager

0403 890 386

Jasper Dunphy Assistant Quality Manager

0434 639 850

April 2013

South Road & Outer Harbor Rail Line Grade

Separation



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Document History and Status

Revision Description Author Reviewed Approved Date

A Final Version NM MD NM 8/04/13


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EDGE Engineering Quality Statement

Edge Engineering endeavours to meet the upper echelon of customer satisfaction through quality, in

work and achieving that quality in a safe and respectable manner. This company meets and exceeds

expectations specified in AS/NZS ISO 9001:2008 ‘Quality management systems – Requirements’

EDGE is forever striving to improve its standards through past experiences and client feedback, with

strong communication between customer and client of utmost importance.

Ethical decisions are made and with the employment of a quality assurance manager to help

maintain a high level of quality which is continually maintained in all areas of the company. The

quality assurance manager will work with group leaders and project managers to maintain a high

level of quality and ethical solutions.

Regular training is provided to all staff to make sure a clear understanding of the quality which is

expected in the company.


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Table of Contents

Document History and Status ................................................................................................................ iii

EDGE Engineering Quality Statement .................................................................................................... iv

Table of Contents .................................................................................................................................... v

1. Quality Assurance Policy ................................................................................................................. 1

1.1 Quality Assurance Scope ......................................................................................................... 1

2. Terms and Definitions ..................................................................................................................... 2

3. Quality Management System .......................................................................................................... 4

3.1 General .................................................................................................................................... 4

3.2 Documentation Requirements................................................................................................ 4

3.2.1 Quality Manual ................................................................................................................ 4

3.2.2 Control of Documents ..................................................................................................... 4

3.2.3 Control of Records .......................................................................................................... 5

4. Management Responsibility ........................................................................................................... 6

4.1 Management Commitment .................................................................................................... 6

4.2 Customer Focus....................................................................................................................... 6

4.3 Quality Policy .......................................................................................................................... 6

4.4 Management Planning ............................................................................................................ 7

4.4.1 Quality Objectives ........................................................................................................... 7

4.4.2 Quality Management System Planning ........................................................................... 7

4.5 Responsibility, Authority and Communication ....................................................................... 8

4.5.1 Responsibility and Authority ........................................................................................... 8

4.5.2 Management Representative ......................................................................................... 8

4.5.3 Internal Communication ................................................................................................. 9

4.6 Management Review .............................................................................................................. 9

4.6.1 General ............................................................................................................................ 9

4.6.2 Review Inputs ................................................................................................................ 10

4.6.3 Review Outputs ............................................................................................................. 10


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4.7 Management Team ............................................................................................................... 11

5. Resource Management ................................................................................................................. 12

5.1 Provision of Resources .......................................................................................................... 12

5.2 Human Resources ................................................................................................................. 12

5.2.1 General .......................................................................................................................... 12

5.2.2 Competence Training and Awareness .......................................................................... 12

5.3 Infrastructure ........................................................................................................................ 12

5.4 Work Environment ................................................................................................................ 13

6. Product Realisation ....................................................................................................................... 14

6.1 Planning of Product Realisation ............................................................................................ 14

6.2 Client Related Process ........................................................................................................... 14

6.2.1 Determination of Requirements Related to Product .................................................... 14

6.2.2 Review of Requirements Related to Product ................................................................ 15

6.2.3 Client Communication................................................................................................... 15

6.3 Design and Development ...................................................................................................... 16

6.3.1 Design and Development Planning ............................................................................... 16

6.3.2 Design and Development Inputs ................................................................................... 16

6.3.3 Design and Development Outputs ................................................................................ 16

6.3.4 Design and Development Review ................................................................................. 16

6.3.5 Design and Development Verification .......................................................................... 17

6.3.6 Design and Development Validation ............................................................................ 17

6.3.7 Control of Design and Development Changes .............................................................. 17

6.4 Purchasing ............................................................................................................................. 17

6.4.1 Purchasing Process ........................................................................................................ 17

6.4.2 Purchasing Information ................................................................................................. 18

6.4.3 Verification of Purchased Product ................................................................................ 18

6.5 Production and Service Provision ......................................................................................... 18

6.5.1 Control of Production and Service Provision ................................................................ 18


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6.5.2 Validation of Production and Service Provision ............................................................ 18

6.5.3 Identification and Traceability ...................................................................................... 19

6.5.4 Client Property .............................................................................................................. 19

6.5.5 Preservation of Product ................................................................................................ 19

6.6 Control of Monitoring and Measuring Equipment ............................................................... 19

7. Occupational Health and Safety ................................................................................................... 20

7.1 OHS Policy ............................................................................................................................. 20

7.2 OHS Planning ......................................................................................................................... 22

7.3 OHS Implementation ............................................................................................................ 22

7.4 In Case of Incident ................................................................................................................. 23

8. Code of Conduct............................................................................................................................ 25

8.1 Complaints Log ...................................................................................................................... 25

8.2 Alcohol and Drug Use ............................................................................................................ 25

9. Measurement Analysis and Improvement .................................................................................... 26

9.1 General .................................................................................................................................. 26

9.2 Monitoring and Measurement ............................................................................................. 26

9.2.1 Client Satisfaction ......................................................................................................... 26

9.2.2 Internal Audit ................................................................................................................ 26

9.2.3 Monitoring and Measurement of Processes ................................................................ 27

9.2.4 Monitoring and Measurement of Product .................................................................... 27

9.3 Control of Non-conforming Product ..................................................................................... 27

9.4 Analysis of Data ..................................................................................................................... 27

9.5 Improvement ........................................................................................................................ 28

9.5.1 Continual Improvement ................................................................................................ 28

9.5.2 Corrective Action .......................................................................................................... 28

9.5.3 Preventive Action .......................................................................................................... 28

10. Auditing Processes .................................................................................................................... 29

10.1 Audit Aims ............................................................................................................................. 29


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10.2 Internal Audit process ........................................................................................................... 29

10.3 Auditors Requirements ......................................................................................................... 29

10.4 External Audit........................................................................................................................ 29

10.5 Project Audit ......................................................................................................................... 30

10.6 Project Management Report ................................................................................................ 30

11. Administration Procedures ....................................................................................................... 31

11.1 Meeting Responsibilities ....................................................................................................... 31

11.2 Purpose of Meetings ............................................................................................................. 31

11.2.1 Client Meetings ............................................................................................................. 31

11.2.2 Management Meetings ................................................................................................. 31

11.2.3 Team Meetings ............................................................................................................. 31

11.2.4 Quality Meeting ............................................................................................................ 32

11.3 Meeting Minutes ................................................................................................................... 32

11.3.1 Conduct of Meetings ..................................................................................................... 32

11.3.2 Timekeeping .................................................................................................................. 32

12. References ................................................................................................................................ 33

13. Appendix A: Minutes ................................................................................................................. 36

14. Appendix B: Timesheets ............................................................................................................ 39

15. Appendix C: Document Control ................................................................................................ 41

16. Appendix D: Communication .................................................................................................... 44

17. Appendix E: Incident Reporting ................................................................................................ 47

18. Appendix F: Auditing ................................................................................................................. 49

19. Appendix G: Other Documents ................................................................................................. 56

20. Appendix H: Revision Log .......................................................................................................... 56


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1. Quality Assurance Policy

1.1 Quality Assurance Scope

In order to guarantee that all project works are completed and achieved with limited faults, a quality

assurance scope must be established. This will ensure the deliverables within the scope are

accomplished as well as maintaining pressure away from the project and budget. This will allow for

a higher quality product to be produced.

EDGE Engineering is firmly committed to providing excellence in both quality management and

occupational health and safety. All divisions of EDGE Engineering are required to use this document

as a direct guide to everyday work to ensure it is done safely and to an exceptional standard.


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2. Terms and Definitions

Agenda: List of topics to be discussed during a meeting.

Audit: An official examination and verification of accounts and records to determine the effective

implementation of a company’s Quality Management System.

Certificate of Compliance: A signed document confirming that the supplier of a product has met all

requirements within a contract and regulations.

Certification: The procedure taken by an authorised that determines whether the qualifications of a

personal, process or an item is in accordance with the requirements.

Chairperson: A person that conducts a meeting, while maintaining order and keeping to the agenda.

Client: An organisation that enters a contract to use a professional service or advice.

Design: The activity that translate a client’s request into a detailed model through a graphical and

analytical process.

Hazard: A process or object in workplace that has the potential to cause harm or injury to a person

or property.

Incident: Any dangerous occurrence in a workplace. It is preferred term as it avoids blame or fault-

finding.

Infrastructure: The facilities or services needed in order to function and organisation.

Management System: A system that establishes objectives and policies and provides means to

achieve these.

Meeting: A gathering conducted between team members or a client that has an agenda and

chairperson where minutes are taken.

Organisation Structure: An arrangement of employee’s responsibilities, authority and relationships.

Process: A set of interrelated activities that produces outputs from inputs.

Project: A large or major undertaking of tasks given by a client that will produce a product using

technical knowledge.

Project Manager: A person responsible for all management and coordination of a project.


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Project Site: The site where the project design is implemented.

Quality: The entirety of features and characteristics of a product or service that bear on its ability to

satisfy specifically defined and implied needs.

Quality Assurance: All those planned or systematic actions necessary to provide adequate

confidence that a product or service will satisfy given requirements for quality.

Quality Assurance Manager: Leader of the quality team and acts as a link between both managers

and employees involving quality.

Quality Control: Operational techniques and procedures implemented to ensure quality

requirements are met.

Quality Management System: The procedure put into place to direct and control an organisation in

regards to quality.

Specification: The document that prescribes the requirements with which the product or service has

to conform.

Stakeholders: An individual or group with a common interest in the performance of a suppler

company and the environment in which it operates.


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3. Quality Management System

3.1 General

To produce a successful project the use of the correct project management techniques along with an

effective Quality Management system is required that is implemented across the whole company

structure. If this effective Quality Management System is implemented correctly it will ensure the

resultant product is delivered to the client on time and at the highest standard of quality. EDGE

Engineering will ensure the following criteria are met according to AS/NZS ISO 9001:2008 in the

Quality Management System that follows:

a) determine the process needed for the quality management system and their application

throughout the organisation,

b) determine the sequence and interaction of these processes,

c) determine criteria and methods needed to ensure that both the operation and control of

these processes are effective,

d) ensure the availability of resources and information necessary to support the operation and

monitoring of these processes,

e) monitor, measure where applicable and analyse these processes, and

f) implement actions necessary to achieve planned results and continual improvement of

these processes.

3.2 Documentation Requirements

3.2.1 Quality Manual

A copy of this Quality Management System will be available on the Company server for all

employees to access and will also be on hand at the EDGE project office for reference. This

availability ensures any employee can easily reference any document procedures and interaction

between processes established in the Quality Management System.

3.2.2 Control of Documents

Documents required for the completion of the project must pass through the Quality Management

procedures before they are issued to the client. For this process to be effective there must be

effective control of the documents with the use of records of documents which will be explained in

the following section. Documentation control will be accomplished by ensuring the document

follows the correct process before it is issued to the client. This process is:

1) Document completed and saved on the employees own desktop or hard drive.


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2) Document sent to team leader who checks and approves the document before saving it on

their desktop or hard drive and onto the project drop box to share throughout the company.

3) Team leader notifies Quality Management of the upload of the document.

4) Quality Management checks and approves before saving the document onto their desktop

or hard drive before notifying the Project Manager of the uploaded document.

5) Project Manager checks and approves before saving the document onto the project server

and implementing the document into the project report for issue to the client.

If this process is correctly implemented throughout the project it will ensure documents that

reach the client are of the highest standard of quality.

3.2.3 Control of Records

All documents that pass through the system will have forms attached to them and filled out to

ensure each one is approved and recognized by the management team. Each document that is

completed by an employee will be handed up with a verification form to be filled out by the team

leader, quality manager and project manager that will check the document. Once received each

document will be registered on the document register to show it has been received.

Any documents used to ensure the quality management system is managed correctly must be filled

out and saved onto the project drop box. If documents are filled out by hand the employee must

ensure their writing is legible. The employee must also ensure the heading of each document is filled

out to ensure the document is identifiable and they must ensure they attach the document to the

project drop box to make sure it is retrievable by the project manager and the team as a whole.


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4. Management Responsibility

4.1 Management Commitment

At EDGE Engineering, it is understood that top management requires different demands and needs

for all types of projects. In order to complete a project to the expectations of a client it is know that

there are sufficient resources available. EDGE Engineering believes it is essential for the numerous

divisions and sectors within the company to work together with great teamwork and

communication. It is an EDGE requirement that each sector provides an in-depth document/report

control system to ensure proper analysis and consistency is achieved throughout all work and

reports. All members of the top management must continuously review all work that is completed

within top management meetings to guarantee a consistent, high quality product is produced.

The quality management system manual must be implemented throughout the entire project and is

essentially the responsibility of the project manager and quality assurance manager. EDGE ensures

that each member will work to his/her best ability under the necessary guidance and instruction

outlined in the codes and standards. Conducting management reviews and internal audits for all

documents and work will assure clients that the quality policy is implemented and continuous

improvement to EDGE Engineering will occur.

4.2 Customer Focus

Client requirements are taken very seriously at EDGE Engineering. In order to enhance customer

satisfaction, it is known that all requirements must be met. EDGE thrives to create bonds and

relationships with clients and realises complying with the scope and completing the project on time

and in budget allows for this to happen.

EDGE Engineering understands the benefits of customer satisfaction. It leads to an increase of

company reputation and gives reason for a client to continue to provide EDGE with additional

projects. Therefore customer interaction and communication throughout a project is essential.

Clients are more than welcome to voice their opinions and provide feedback through progress

meeting held during the project. This will grant the client’s needs and give vital guidance to the EDGE

team, allowing for project to stay on time and in budget.

4.3 Quality Policy

EDGE Engineering takes pride of its works and understands the importance of applying a quality

policy to everyday work. Top management has provided a quality policy that provides meaning and

purpose to the company. It is appropriate that it complies with the requirements and improvements


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of the quality management system as well as established quality objectives. To ensure that the

quality policy is understood by every member of the organisation, top management will conduct an

induction where each member will be made well aware of the values and principals outlined in the

quality policy.

EDGE Engineering Quality Policy:

‘We at EDGE Engineering will meet or exceed our customer’s requirements and expectations, through

continuous understanding and improvement to our skills and engineering. We are dedicated to

providing quality product as far within time and budget as possible.’

4.4 Management Planning

4.4.1 Quality Objectives

Quality objectives at EDGE Engineering are established by top management and must meet the

requirements of the desired product and be consistent with the quality policy. It provides guidance

and goals for the entire organisation. It also allows the customer to see the direction in which EDGE

is moving towards. The objectives are relevant to all levels throughout this organisation and all

members will be made aware through induction. This means all individual roles will comply with the

quality objectives, quality policy and quality management system.

EDGE Engineering has two quality objectives that we strive to target;

Increase positive customer feedback by 10%

-Constant availability for communication with client (phone/email/reports)

-Progress client meetings regularly or on client request

-Maximum of 24 hours reply to customer contact

Decrease rate of over budget/time projects by 5%

-Management will give clear time deadlines to employees to ensure all jobs are

done on date

-Regular management meetings to provide budget and project progress updates

in order to delegate more worker/resources to certain sectors of the project.

-Constant feedback between all management and divisions to improve and

enhance methods

4.4.2 Quality Management System Planning

Planning a quality management system is the responsibility of top management. It is compulsory

that the system meet the requirements given in 4.1 and must be consistence with the quality policy


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and objectives. When changes occur to the quality management system they must go through

proper planning and implementation in order to conserve its integrity. Record keeping and

documentation of project works as well of auditing will allow improvement in both quality and

future planning of the quality management system.

4.5 Responsibility, Authority and Communication

4.5.1 Responsibility and Authority

Every employee at EDGE Engineering has individual responsibilities and authority within the

organisation. It is essential that each team member has full understanding of these in order to keep

structure and arrangement. Top management can provide this knowledge to individuals through

induction and regular auditing can determine whether employees understand their role and

responsibilities.

4.5.2 Management Representative

EDGE Engineering takes pride in its ability to manage and direct projects smoothly and understands

that internal company management allows for this to be achieved. Top management only appoints

managers and team leaders who are able to establish, implement and maintain the quality

management system with the team members that they have authority over. Other responsibilities

include, reporting to top management to acknowledge improvements to the performance of the

quality management system and to ensure the awareness of client requirements throughout the

organisation.

Project Manager

Approves the quality management system and changes to the quality management system

Approves/provides feedback on the implantation of the quality management system

Consults with client and reviews client feedback

Approves/reviews all final documents/reports

Quality Manager

Develops the quality management system

Organises and implements internal audits

Conducts quality management system inductions

Responsible for company Occupational Health and Safety

Provide assistance to the project manager (meeting, reports, advice etc.)


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Team Leaders

Follow/understand and implement the quality management system

Initial review to teams documents/reports and work

Represent team in management meetings

Communicate with team and top management

Provide feedback on the quality management system and assist with improvements

Engineers

Follow/understand and implement the quality management system

Complete all given work on time

Provide feedback on the quality management system to team leaders

4.5.3 Internal Communication

EDGE engineering has developed an effective and proficient method of internal communication. This

will provide a process to allow the quality policy/objectives, client requirements and project updates

to be understood by every team member. EDGE realises the importance of quick and efficient

communication and is aware of its effects to ensure the quality and client objectives are met. In

addition, fast communication will save money, time and resources, allowing for a project to stay on

track and under budget.

It is encouraged that all team leaders listen and communicate with the entire team. EDGE values

every employee’s opinion and criticism as it provides constant improvement to both product quality

and workplace safety. Team leaders can voice team concerns at regular progress management

meetings.

4.6 Management Review

4.6.1 General

EDGE Engineering top management is required to review this quality management system at a yearly

planned interval. This will ensure that appropriate changes can be made in order to maintain its

suitability, adequacy and effectiveness. This review process gives the opportunity for improvements,

provided from both clients and team members to be identified before being implemented. It also

provides the necessary time to update and improve the quality policy and objectives.


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4.6.2 Review Inputs

Management is highly valued at EDGE as it provides structure and authority to this organisation and

provides a common understanding of quality and client goals. Internal auditing and customer

feedback has been very successful and has provided this company with priceless information and

continuous quality improvement.

EDGE review inputs focus on:

Audit results

Customer feedback

Product performance and conformity

Potential improvement through reviews, recommendations and correction actions

Changes that could affect the quality management system

4.6.3 Review Outputs

Management review outputs are to implement improvement to the effectiveness of the quality

management system, quality policy and objectives and to customer product requirements.


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4.7 Management Team


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5. Resource Management

5.1 Provision of Resources

It is up to the management team of the project to ensure resources needed to complete the project

are readily available and distributed appropriately. Resource management is principal to ensure a

successful and efficient production of the project that meets the customers satisfaction. The

resource management procedures used within this project have been created to comply with the

standards outlined in AS/NZS ISO 9001:2008

5.2 Human Resources

5.2.1 General

The personnel working on the project are of great importance to the success of the project and

EDGE understands that these personnel have effect on the quality of the work produced. EDGE also

ensures that the skills and experience of the personnel are of the right standard and achieves this by

implementing appropriate education and training.

5.2.2 Competence Training and Awareness

EDGE will ensure that the personnel applied to each sector of the project have the correct skills and

experience needed to complete the work given to them. If this is not achievable then the

appropriate education and training will be arranged for these employees to ensure compliance is

achieved for the required product.

Communication is the key to ensure that these skills and training amongst the personnel are kept up

to date. EDGE will continually monitor personnel and record any training and experiences they have

and that they need to complete the work that is handed to them. If training is need then EDGE will

ensure this training is provided for the employee to achieve necessary competence. Evaluations will

be made on the actions taken to provide the employee with the competence to complete the job.

Employees will be informed how important their activities are and how they contribute to the

achievement of the companies quality objectives.

5.3 Infrastructure

EDGE Engineering provides appropriate infrastructure for its employees to complete the job at hand.

It has a large project area at its office located at Mawson Lakes fitted out with two computing areas,

two large meeting areas and two smaller meeting rooms. The computing areas both have access to a

printer, the internet, the project drop box and any computer and engineering software needed to


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complete their works. The office at Mawson Lakes has sufficient parking areas and readily available

public transport services with both bus and train services close by.

5.4 Work Environment

EDGE will manage the work environment at the site/office any work is undertaken by their

employees. To ensure a comfortable work environment for its employees EDGE will take measures

to have the ability to monitor noise, lighting and temperature at each site/office. EDGE will also

ensure each site/office is kept clean in enabling its employees to work comfortably and safely at

their place of work.


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6. Product Realisation

EDGE Engineers has a product realisation system that relates to product operating processes that is

related to this section and complies with the code and standards AS/NZS ISO 9001:2000

6.1 Planning of Product Realisation

Product Realisation is a term used to describe the procedures EDGE Engineers use to provide an

effective, formal and conventional product and service. This procedure must be consistence with all

aspects outlined in this quality management system (refer 4.3 and 4.4). Product realisation means

that all products and services will be consistence and ensure that the client will be satisfied.

Planning product realisation process includes:

1. The product must comply with quality objectives and goals stated in section 4.4.1.In addition

it must meet the requirements outlined by both the client and team leaders before the

product can be distributed.

2. EDGE understands that no project is the same and that any repetition of a service or product

is insufficient. Therefore a unique process needs to be established in order to cater for that

particular project. This planning is to be done prior to the project and is done by all team

leaders and top management. When appropriate, specific project documentation and

resources may be needed to provide a future reference to that product.

3. Throughout the project, required verification, validation, monitoring, inspections and test

activities specific to this project will be carried out by the quality/project management team

as well as team leaders. Constant monitoring checks and internal audits will be held and

signed off when completed. This ensures that the product is satisfying all requirements

throughout the entire project.

4. It is critical that the product meets all requirements and in order to achieve this records and

documents need to be provided to top management for evidence that the realization

process is being followed as planned.

6.2 Client Related Process

6.2.1 Determination of Requirements Related to Product

EDGE Engineers has developed a procedure to determine a client’s requirements for a product. It

must be known that all client requests for quote, inquiry forms and purchase order forms are

thoroughly analysed in order to develop a full understanding of a client’s needs and objectives.

Process Involves:


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1. EDGE will consult with the client to realise the specific requirements for the product,

including those involved with delivery and pricing.

2. In addition to stated requirements by the client it is essential for EDGE to determine other

known objectives necessary for specific and intended use.

3. Top management and team leaders must also try to determine company requirements that

are related to the product and are consistence with the quality policy/objectives (refer 4.4).

6.2.2 Review of Requirements Related to Product

In order to increase our understanding and knowleedge of a specific clients requirements EDGE has

designed a procedure for reviewing the requirements of a product. Top management must conduct

a review meeting prior to any project works or tender submission.

Process Involves:

1. The product requirements must be formally defined and reviewed in a management

meeting over the requirements found during the process defined in section 6.2.1.

2. If a new contract or order displays different product requirements, a review meeting

involving management will occur to allow for the requirements to be compared and

ultimately defined formally once again.

3. When a client has provided no documentation for requirement, EDGE will confirm these

objectives before acceptance of the project.

6.2.3 Client Communication

EDGE Engineering strives to have an excellent relationship with clients and realises that it is our

responsibility to create a clear, quick and effective process for communicating with them. EDGE

focuses on three main items in relation to communicating with a customer:

1. Product information

2. Enquiries, contracts, order handling and changes

3. Client feedback, including complaints

EDGE provides numerous documents that can be used by the client to communicate with top

management. Meetings, emails, fax, phone and contracts are used regular between management

and customers, allowing for information and communication to be easily available.


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6.3 Design and Development

6.3.1 Design and Development Planning

Development planning and control of the product will be the responsibility of EDGE Engineering.

During this design and developing planning stage EDGE will conclude:

1. The design and development stages.

2. The review, verification and validation that are necessary in both design and development

stage.

3. The responsibilities and authorities for design and development.

6.3.2 Design and Development Inputs

Product requirements dependant on development inputs must be decided and records maintained.

When determining these input relating requirements EDGE Engineering will include:

1. Performance and functional requirements

2. Applicable statutory and regulatory requirements

3. When required, information obtained from similar, previous designs

4. Other appropriate requirements essential for the specific design and development of the

product

6.3.3 Design and Development Outputs

The outputs of the design and development shall be determined in a form that gives verification

against the development and design inputs before being approved prior to release.

EDGE Engineering will design and develop outputs that will

1. Match with the initial inputs requirements for design and development.

2. Contain the needed information for purchasing, production and for service provision.

3. Involve product characteristics that are essential for safe and proper use.

6.3.4 Design and Development Review

Systematic reviews of design and development have and will be used on all EDGE Engineering

projects. These reviews are to be done at suitable stages and must comply with the planned

arrangement (refer 6.3.1). The reviews must focus purely on the results of design and development

that will eventually meet the requirements as well as problems and proposed actions. Personal

involved in the reviews may include representation of functions concerned with the design and

development stages under reviewed. EDGE Engineers will maintain all records and results of the

review, including any actions that occurred.


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6.3.5 Design and Development Verification

In order to ensure that both input and output design and development requirements are

consistence and are being met, EDGE Engineering will perform verification in accordance with

planed arrangement (refer 6.3.1). These records and results documents, including any necessary

actions will be maintained.

6.3.6 Design and Development Validation

Design and development validation will be performed to determine whether the resulting product

will be able to meet the requirements for the specific application or intended use. Wherever

practical, validation will be completed prior to the delivery or implementation of the product. These

records and results documents, including any necessary actions will be maintained

6.3.7 Control of Design and Development Changes

All design and development changes are to be defined with all records and documentation

maintained. These changes will enter a process where each will be reviewed, verified and validated,

before being approved and implemented. The review process shall include an evaluation of the

effect of change on constituent parts and product already delivered. These records and result

documents, including any necessary actions will be maintained

6.4 Purchasing

6.4.1 Purchasing Process

It is EDGE Engineering’s responsibility to ensure the purchased product complies with the specific

purchase requirements. EDGE Engineering purchases many types or supplies and resources and

understands the importance of adopting a quality distributor. All products that EDGE considers to

purchase will firstly be researched by management in order to gain knowledge of it relevance to the

project. Top management has generated a process for selecting a supplier and purchasing products.

Purchasing Process

1. The need of a product is firstly recognised

2. Research of desired product and its potential supplier is carried out to gain product

knowledge of relevance and costing

3. Request forms and documents are completed and must be approved by team leader

4. Top management will approve and purchase the product


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6.4.2 Purchasing Information

Purchasing information must be readily available for EDGE Engineers and must describe the product

considered to being purchased. The information shall involve:

1. Requirements for approval of product, procedure and equipment

2. Requirements for qualification of personal

3. Quality management system requirements

EDGE Engineering will ensure that these requirements are adequate before contacting the

distributor.

6.4.3 Verification of Purchased Product

EDGE Engineering must manage the approval of a purchase product and is responsible for selecting

an appropriate supplier. EDGE has established the necessary inspections and activities, in order to

achieve this.

Numerous factors are considered when choosing the appropriate product and supplier. We evaluate

suppliers based on cost, service, reliability, warranty and company reputation, including company

history and customer feedback. These processes and inspections are to be carried out by top

management and team leaders. Records and documents are to be kept for evidence and will be

maintained by EDGE Engineering.

In addition to selecting a supplier, verification of a product must be completed. EDGE Engineering

bases product verification on product condition, physical appearance and evidence of tampering. If

the supplier doesn’t deliver a product that complies with our inspections and verification

procedures, a supplier review will determine if the supplier will be used again in the future.

6.5 Production and Service Provision

6.5.1 Control of Production and Service Provision

Controlled production and service provision shall be planned and carried out by EDGE Engineering.

This allows information describing the characteristics of the given product as well the appropriate

work instructions to be obtained. EDGE must also implement the use of monitoring and measuring

devices. All information is readily available through reports and will be implemented to team

members through induction.

6.5.2 Validation of Production and Service Provision

EDGE Engineering shall validate all processes for production and services provision where the

resulting output cannot be verified by subsequent monitoring or measurement. This demonstrates


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the ability of these processes to achieve the planned results. Validation will be conducted and will

involve the approval of the processes, equipment and qualification of personal and the use of the

specific methods and procedures.

6.5.3 Identification and Traceability

It must be know that EDGE Engineering may identify a product by means given throughout product

realisation. Monitoring and measurement requirements will be used to define a product status.

edges shall control and record the unique identification of a product to allow it to be traceable.

6.5.4 Client Property

Client property will be exercised with care while under control of EDGE Engineering. The property

will be identified, verified, protected and safeguarded. In the event where a customer’s property is

damages or lost, proper documentation and reports will be recorded and maintained.

6.5.5 Preservation of Product

The conformity of a product during the internal processing and delivery to the intended destination

will be preserved by EDGE Engineers. This includes the identification, handling, packaging, storage

and protection of the product.

6.6 Control of Monitoring and Measuring Equipment

Top management is responsible for controlling the monitoring and measuring equipment used to

provide evidence of conformity of product to distinguish requirements. EDGE has developed a

procedure that guarantees that monitoring and measurement can be carried out in a manner that is

consistent with the appropriate requirements.

To generate valid results, measuring devices shall:

1. Be calibrated and verified at certain intervals before use. This calibration and verification will

be recorded.

2. Be adjusted to cater to the necessary scenario.

3. Be identified to enable the calibration status to be determined.

4. Be safeguarded against adjustments or damage that may affect the measurement result.

EDGE will assure that all team members will be advised of these requirements through the quality

management system and induction.


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7. Occupational Health and Safety

EDGE Engineering is determined to creating and maintaining a safe and healthy work place

environment for all employees and on site visitors including clients. OHS is a major priority at EDGE

with our goal being to minimise injury or illness at the workplace.

7.1 OHS Policy

To prove that safety is our utmost priority, EDGE Engineering has implemented an OHS policy to

maintain a working environment with minimised incidents of injury, ill health and property damage.

EDGE Engineers shall create a safe a secure workplace environment by

Following the Safety Acts, Regulations, Australian Standards, Codes of Practice and other

legislation associated with health and safety.

Providing all employees, including top management, department head and directors with

the necessary OHS education and training to ensure full understanding and awareness of the

occupational health and safety requirements and responsibilities.

Ensuring the proper workplace, equipment and operating procedures are in effect to

eliminate potential health or safety impacts on employees.

Ensuring that all employees understand and follow the company’s hazardous work

information and instruction before commencing with their works. The necessary resources

will be used so that employees with English as a second language will also comply.

Allowing consulting to be available on safety and health issues

Providing constant updates and reminders in regards to safety signs on construction sites

and being careful at all times.

EDGE Engineering greatly supports and encourages employees to work safely in order to move

towards an ideal environment with zero injuries. In order to create a zero injury policy we

understand that employees need to cooperate.

A safe culture shall be enhanced and maintained through:

Continuous indentifying, assessing and controlling possible risks to health and safety of

employees and associates that may arise in a workplace.

The provision of information concerning such risks and promotions, instruction, training and

supervision of employees to ensure safe work practices.

Giving employees and clients the opportunity to participate in health and safety decisions

that affect them.


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In the interest of maintaining safety, contractors, their employees, visitors and customers are

required to observe and comply with all health and safety standards and regulations. These

regulations include any safety signage or warnings, or instruction given by any company employee

whilst on our premises.

Signature: Date:

(Project Manager)


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7.2 OHS Planning

This Safety Management Plan outlines how EDGE Engineering intends to manage safety during a

particular contract or on a specific worksite. The document is available to all personal involved and

all must understand and follow the requirements given throughout this plan.

To ensure success, the health and safety program requires continuous implementation commitment

from both top management and employees. By placing high priority and effort into health and safety

means that employees and clients will have great confidence in EDGE being a responsible and

capably organisation. Examinations of jobs and tasks will help identify and control potential hazards

and will improve business processes. In addition, the performance and efficiency of the task will be

examined and allows the appropriate allocation of time and resources. Creating a safe workplace will

save costs involving work related injuries and illnesses.

Monitoring and controlling of this plan will ensure its provisions are being complied with and

management is performing to the stated requirements. Management meetings are to be held every

three months in order to discuss issues and potential changes to the plan. In any case where safety

aspect fails, the plan will be rigorously reviewed and assessed. It may be modified and rechecked to

prevent any recurrence.

7.3 OHS Implementation

EDGE Engineering understands the risks and dangers associated with a construction site for all

employees and visitors. OHS policies are therefore implemented throughout the company to protect

all personal in the workplace.

The essential procedures are to be adopted by all team members attending a project work site:

Site Induction – During the entirety of a project, all company employees and site visitors are

to receive an induction prior to entering a work site. This induction will cover all necessary

safety issues, policies and procedures. After the completion of the induction the inductee

will be required to sign an induction document that acknowledges that all safety issues

policies and procedure are understood and will be followed. Visitors will also need to sign a

site entry form prior to entering for movement monitoring purposes and records.

Supervision – Supervision is to be provided to all personal without the sufficient workplace

experience or knowledge.

Training – Additional project site training may be required for employees who are exposed

to significant risk from a certain task. This will be identified and training will be arranged by

EDGE Engineering before the team member is to perform the task.


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Personal protective equipment – It is an essential requirement that all personal on a project

site are to wear and use the appropriate work safety equipment. All safety equipment is to

be provided by EDGE Engineering. It is the employee’s responsibility to understand the

equipment and to use it at all necessary times.

EDGE Engineering will conduct random site inspections to examine these implementations and to

determine if it is done correctly.

7.4 In Case of Incident

In the case of an incident, EDGE Engineering has developed proper procedures, which involve

internal reporting and documentation and a thorough investigation into the incident. This intense

investigation will determine the cause and trends and in turn will allow for the appropriate changes

to the incident prevention methods. It is important that every incident, big, small or even near

misses are recorded as it will ensure the proper increase in safety and prevent further hazards.

All employees are responsible for reporting incidents to their respective team leaders. It is then the

team leaders who will notify the quality management team, who is responsible for ensuring all

incidents are investigated. It must be know that blame is not important, just the cause. The incident

investigation report is fully documented, including the correct actions used to prevent the

recurrence of the incident. In addition to reporting all incidents, potential hazards and dangerous

occurrences must be reported in order to provide the proper corrective actions to prevent future

incidents.

After the event of an incident, it must be made clear that the main priority is to provide the

necessary, immediate treatment to the injured person. Small injury is to be treated on site, whereas

major injury must be done at the nearest medical centre or hospital. All needed medical treatment

and help will be provided until he/she is able to return safely to the workplace.

If the incident is employee caused or related, the appropriate measures will be taken by top

management in order to correct the situation. However, if the incident is process causes or related,

the activities that may result in further incidents will be modified to assure the danger is fully

removed.

The quality assurance manager will conduct a follow up inspection to guarantee such incidents don’t

repeat. It is quality manger’s responsibility to implement the required modifications made to a

process. Once changes or modifications are completed, these updates must be understood in the

inductions and training programs by all employees. This will increase workplace incident awareness


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and allow for improved safety. All records of incident identification will be maintained and retained

by EDGE Engineering for a minimum period of five years.


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8. Code of Conduct

The board, management and all employees of EDGE are dedicated to acting honestly and ethically

when dealing with any stakeholders involved with a project. EDGE has high priority in being honest

and reliable when delivering a product to a client and we are committed to carry out these works in

accordance with legal requirements and Australians standards.

8.1 Complaints Log

All complaints made to our company are taken very seriously and action will be taken as soon as the

issue is addressed and relevant action is decided. EDGE has a complaints Log which records any

complaints made along with the employee the complaint is about and the date the complaint was

logged. The employee that the complaint was logged against will be interviewed by the Quality

management team and a resolution will be decided. If further complaints are made then disciplinary

action will be taken on the employee. All complaints will be filed and treated confidentially. A

template of a Complaint form can be found in Appendix E.

8.2 Alcohol and Drug Use

EDGE has a no tolerance policy for an employee under the influence of Drugs and/or Alcohol. If an

employee is found to be under the influence of either of these substances disciplinary action will be

taken immediately which could lead to the suspension or termination of employment with EDGE. If it

is practicable management will assist the employee in rehabilitation from a drug or alcohol problem.


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9. Measurement Analysis and Improvement

9.1 General

EDGE will ensure that there is constant monitoring, measurement and analysis of the processes used

and the product produced by the company. There will be processes put in place to ensure these

processes and products are continually improving. The successful measurement, analysis and

improvement in the company will ensure EDGE has the ability to:

a) demonstrate conformity to product requirements,

b) ensure conformity of the quality management system and

c) to continually improve the effectiveness of the quality management system

9.2 Monitoring and Measurement

9.2.1 Client Satisfaction

One measure taken to measure the performance of the company will be to measure the client

satisfaction from their direct feedback using client feedback forms. This form can be found in

Appendix F and will be handed to the client at the end of the project. Once completed the company

will analyse this feedback and take any advice given and take action to improve and prevent any

issues that are raised for the future.

9.2.2 Internal Audit

Internal Audits are very important for EDGE to continually assess the performance and quality of its

employees. The Auditing process will be thoroughly explained in the following section and the

Auditing forms required for this process can be found in Appendix F Once completed these Audits

will be used to analyse the company’s quality management system and determine whether it:

a) conforms to planned arrangements, to international standards AS/NZS ISO 9001:2008 and to

the requirements outlined in this Quality Management System

b) is effectively implemented and maintained.

The Auditing documents will be analysed by the Quality Manager and Project Manager who will

decide on any corrective actions that need to be made to eradicate any nonconformities and their

causes. It is the responsibility of the team leader of the division responsible to ensure that these

corrective actions are taken out. The frequency of these audits will be decided at the start of each

project depending on the length of the project and the importance of works undertaken. Audits and

their results will be recorded by the Quality Manager who will review previous audits to ensure

actions were taken out from the previous audit.


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9.2.3 Monitoring and Measurement of Processes

At EDGE we believe the monitoring and measuring of processes is very important in the successful

organisation of the project. Processes will be assessed by the Quality Manager and Project Manager

by assessing the progress of the project alongside the planning of the project. If these do not match

and progress is running behind schedule then causes can be found using timesheets and meeting

minutes. Once the nonconformity is determined the appropriate action can be decided and taken

out. The monitoring of this progress is ongoing and minutes and timesheets will be viewed weekly.

9.2.4 Monitoring and Measurement of Product

Before any documents are released to the client they must be verified by the team leader, a Quality

Manager and the project Manager. This shall be done at the end of each stage of the project in

accordance to the process mentioned in the Control of Documents section (3.2.2).

There shall be sufficient evidence that the product produced meets the criteria outlined in the

project brief.

9.3 Control of Non-conforming Product

EDGE will ensure that if a product does not conform to requirements it will be identified and

controlled to prevent its unintended use or delivery. During the process outlined in the Control of

Documents section if nonconformity is found action will be taken to identify it and to control it. The

nonconformity will be identified to the management team with the use of the Document Alteration

form that can be found in Appendix C The amended document will then be uploaded onto the

project drop box with the same name however at the end will have the name of the person who

amended it and the version number of the amended document.

9.4 Analysis of Data

At the end of each project EDGE completes an analysis of all the data collected in this monitoring

and measuring process and produces a Management Report which will be completed by the

Management Team. The final analysis will look at the nonconformities that became evident

throughout the project and any issues that were raised with the processes during the project. This

analysis will also identify the actions taken to amend and prevent these nonconformities and issues

and will also suggest any actions that can be taken to prevent these problems occurring again in

future projects.


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9.5 Improvement

9.5.1 Continual Improvement

The use of this measurement process and the results of the analysis will allow EDGE to continually

improve on its processes and the quality of its products. It will achieve this using the basic concept of

learning from its mistakes as nonconformities will always occur, however EDGE will make certain it

will implement the correct process to ensure these issues are identified and action is taken to

guarantee they will not happen again.

9.5.2 Corrective Action

EDGE will enforce corrective action on any issues that arise throughout the project as they know the

importance of preventing recurrence of already raised issues. To ensure corrective action is taken,

corrective action forms will be issued whenever an issue arises and the corrective action to be

completed is decided. To decide on the corrective action the issue must be first identified and the

causes must be determined. These forms will then be followed up by the Quality Manager and the

Project Manager depending on the severity of the issue. There will be constant reviews by the

Quality Manager of existing issues, the action taken and the effectiveness of this corrective action.

9.5.3 Preventive Action

The continual development and improvement of EDGE is vital to its growth and survival in the

industry. To ensure the continual development of the company there must be action taken to

prevent any issues that arise in a project to arise again. To do this the following steps will be taken in

accordance to AS/NZS ISO 9001:2008:

a) identifying potential nonconformities and their causes

b) taking action to prevent recurrence of nonconformities

c) record any actions taken

d) review the effectiveness of preventive action taken and

e) update any processes needed to prevent recurrence of nonconformity.


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10. Auditing Processes

10.1 Audit Aims

The aim of an audit will include one or more of the following:

to identify any nonconformities that were not found during the project,

to assess the quality of the product produced by the employees,

to assess the performance of employees,

to analyse the effectiveness of the Quality Management System,

to determine the effectiveness of the implementation of the Quality Management System,

to highlight any improvements that can be made, and

to ensure all regulatory requirements are met.

10.2 Internal Audit process

At the frequency determined by the Quality Manager an internal audit will be arranged by the

Quality Manager who will inform the management team at the meeting before the audit will take

place. On the date of the audit the audit forms which can be found in Appendix F will be distributed

amongst the employees. All employees will complete this form and hand them to the Quality

Manager who will collect and document these forms.

10.3 Auditors Requirements

The Auditor completing the Audit will most probably be a Quality Manager and they must ensure

they complete the Audit in a professional manner. The auditor will follow the following procedure:

a) Organise a date with the management team for internal auditing,

b) Conduct the Audit on the given date,

c) Report on finding s about nonconformities found and suggestions made in the Audits,

d) Document all Audits for future reference,

e) Report findings in a Project Management Report.

10.4 External Audit

EDGE will complete an external audit using the client feedback form that can be found in Appendix F

With this form EDGE will be able to analyse the performance of its employees and the company as a

whole through the eyes of someone outside of the company with no bias views. This form will also

help to determine the effectiveness of the processes used throughout the project that concern client

communication and receiving the product.


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10.5 Project Audit

A project Audit will allow EDGE and their clients to produce a detailed status of the project. It can be

requested by the management team or by the client and should be done by an external party.

A project Audit will address the following criteria:

Adequate scope of project

Distribution of resources

Accurate project schedule and current status of the project up to date

Detailed budget for particular project and current status of budget up to date

Requirements of the product

Adequate communication and planning processes

Identification of all possible risks

Recommendations

10.6 Project Management Report

Once the Internal Auditing process is complete the management team will then fill out a

management form that will have questions structured to analyse the performance of the team as a

whole and the effectiveness of the Quality Management System. Once these forms are filled in they

will be handed to the Quality Manager and Project Manager who will work together to compile a

report on the performance of the project team as a whole, the performance of the management

team and the effectiveness of the Quality Management System and its implementation


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11. Administration Procedures

11.1 Meeting Responsibilities

The personnel responsible for a meeting take on the responsibility of calling, conducting and chairing

the meeting along with allocating the minute’s taker.

Type of Meeting Personnel Responsible

Client Meeting Project Manager

Management Meeting Project Manager

Team Meeting Team Leader

Quality Meeting Quality Manager

11.2 Purpose of Meetings

11.2.1 Client Meetings

Client Meetings will be conducted by the Project Manager and will involve the whole management

team and the client representative/s. Client meetings will be called by the Project Manger when

he/she believes that there are issues with the project that need to be discussed in person. The whole

management team will be there to discuss the status of the project and raise any issues they have

encountered with the project.

11.2.2 Management Meetings

Management meetings will also be conducted by the Project Manager and involves the whole

management team. The Project Manager will organise these meetings on a regular basis at a

frequency he/she chooses. These meetings will allow regular status reports on the project and for

the team leaders to converse on the ideas they have for the project and discuss how they interact

with each other. These meeting will also allow the Quality Manager to discuss and implement the

Quality Management procedures not being met by the employees.

11.2.3 Team Meetings

Team meetings will be conducted by the Team Leaders and will be organised regularly to ensure the

team are on track and have the correct understanding of their requirements. These meeting will also

allow the Team Leader to bring forward any issues or ideas that were brought up in the


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management meetings and also implement the Quality Management procedures that they were told

of in the management meetings also.

11.2.4 Quality Meeting

Quality Management meetings will be conducted by the Quality Manager and will be arranged when

the Quality Manger believes they are necessary. They will involve the Quality Management team and

the Project Manager. These meetings will be held to discuss Quality Management Systems and their

effectiveness and possible improvement. They will also be used to discuss the schedule of the

project and also the projects budget and whether these are being met. The meeting will also be held

to discuss the criteria required for the project so the Quality Management team understand what is

needed and can ensure this criteria is met in the documents they verify for the project.

11.3 Meeting Minutes

Meeting minutes will be taken at all the meetings that were discussed above and the minute taker

will be allocated by the personnel responsible for the meeting.

11.3.1 Conduct of Meetings

The procedure taken at each meeting will be as follows:

1. Open meeting with record of the date and the time of the meeting

2. Attendances and Apologies will then be recorded

3. Previous meeting minutes will then be announced

4. The Agenda for this meeting will then follow

5. Any other matters will be discussed

6. The date and time of the next meeting will be decided

7. Close meeting

11.3.2 Timekeeping

Every employee must fill out a work diary to record any queries they have and to record their

reflections and progress throughout the project. It is also the responsibility of the employee to

complete their own timesheet of which a template can be found on the server and the project drop

box. They must record the time spent on work from Monday to Sunday with a description of the

work undertaken. These timesheets must be sent to the Team Leader on the Sunday of each week

who will collate the timesheets of their team into a weekly timesheet and will send this to the

Quality Manager by the Monday of each week. Templates of these timesheets can also be found in

Appendix B.


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12. References

The following guidelines and standards are used as reference in EDGE Engineering

AS/NWS ISO 9001:2000 Quality Management Systems – Requirements

AS 4801:2000 Occupational Health and Safety Management Systems


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INDUCTION REGISTER

This register acknowledges that the team member has read and understands the Quality

Management system; they understand the company’s policies, guidelines and processes and will

follow these processes during their employment for EDGE Engineering.

Management Team:

Employee Position Signature Date

Mavrogiannis,Nicholas Elias Project Manager

Dunatov,Markus Mario Assistant Project

Manager/Quality Manager

Dunphy,Jasper Sean Team Member

Environmental Team:


Dzeladini,Fezulla Team Leader

Hillman,Huw James Team Member

Daet,Jad Wacherm Team Member

Urban Planning Team:


Mohd Yusoff,Mohd Aizat Bin Team Leader

McAllister,Kathryn Team Member

Nguyen,Hai Nam Team Member

Nikolaou,Dimitri Anthony Team Member

Possingham,Catherine Emily Team Member

Water Resources and Services Team:


Whisson,Christopher Andrew Team Leader

Tsoi,Yuk Wang Team Member

Dewaal,Shaun Daniel Team Member


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Structural Team:


Baird,Christopher Garry Team Leader

Qian,Yuyang Team Member

Zeng,Xinben Team Member

Gao,Peng Team Member

Morias,Constantinos Team Member

Giles,Timothy Daniel Team Member

Transport Team:


Allen,Jak Lindsay Team Leader

Yousafzai,Wahidullah Team Member

Li,Yuanchi Team Member

Rezaee,Mohammad Shah Team Member

Singh,Sukhpinder Team Member

Jogi,Manoj Team Member

Geotechnical Team:


Kanapathy,Kumaran Team Leader

Beh,Wei Lip Team Member

Wang,Yuan Chang Team Member

Kong,Xiangyu Team Member

Bhattarai,Purushottam Team Member

Hon,Yuen Kei Team Member


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13. Appendix A: Minutes

AGENDA TEMPLATE

MEETING AGENDA

Agenda Item Owner

Due

Date

1.

2.

3.

4.

5.

6.

7.

Project Name: South Road & Outer Harbour Grade Separation Feasibility Study

Date: Time:


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MEETING TEMPLATE

MEETING AGENDA

Agenda Item Status Assigned to

Due

Date

1.

2.

3.

4.

5.

NEXT MEETING

Date: Time: Location:

Project Name South Road & Outer Harbour Grade Separation Feasibility Study

Date: Time:

Minute Taker:

Attendees:


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MEETING REGISTER

Meeting Type Division Agenda Date Initials


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14. Appendix B: Timesheets

INDIVIDUAL TIME SHEET TEMPLATE


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WEEKLY TIME SHEET TEMPLATE

Division:

Date:

Group Leader:

EMPLOYEE

Monday Tuesday Wednesday Thursday Friday Saturday Sunday

TOTAL

DATE

HOURS

EMPLOYEE


TOTAL

DATE

HOURS

EMPLOYEE


TOTAL

DATE

HOURS


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15. Appendix C: Document Control

DESIGN DOCUMENT VERIFICATION FORM

Document Title: .....................................................................................................................................

TEAM LEADER: ........................................................................................................................................

Technical and written work approved:..................................................................................................

Signed Date

QUALITY REPRESENTATIVE:..................................................................................................................

Technical and written work approved:..................................................................................................

Signed Date

PROJECT MANAGER:............................................................................................................................

Technical and written work approved:................................................................................................

Signed Date

Copy of document filed in archives:...................................................................................................

Signed Date

The signature on this document show that this document has been reviewed and stored and is

suitable for release to the client.


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DOCUMENT ALTERATION FORM

Project Title:

Description:

Date Work Started : Date Work Finished:

Description of Work edited:

Name: ...............................................................................

Signature: ...................................................... Date: ..........................

Name: ...............................................................................

Signature: ...................................................... Date: ..........................


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DOCUMENT REGISTER

Document Type Name Date Initials


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16. Appendix D: Communication

REQUEST FOR INFORMATION FORM

Division: ........................................................................................

Team Leader: .......................................................................................

Date: .....................

Source of information to be sought: INTERNAL / EXTERNAL

Required by: ......................

Information that is required:

Approved by: .......................................................................................

Please complete and hand to Project Manager who will approve and take appropriate action to see

that information is acquired.


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NEW CONTACT REGISTER

Name: ..........................................................................

Company: ..........................................................................

Position: ..........................................................................

Address: ....................................................................................................................................................

Telephone: ............................................................. Mobile: ..........................................................................

Email: ....................................................................................................................................................

Name: ..........................................................................

Company: ..........................................................................

Position: ..........................................................................

Address: ....................................................................................................................................................


Email: ....................................................................................................................................................

PHONE CONVERSATION LOG

Name: ..........................................................................

Company: ..........................................................................

Position: ..........................................................................

Address: ....................................................................................................................................................


Email: ....................................................................................................................................................


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Your Name .....................................................................................

Conversation with: ......................................................... Company:

..............................................................

Please outline reason of conversation and any important information discussed:

....................................................................................... ....................................................................

.................................................................................. .........................................................................

.................................................................................. .........................................................................

..................................................................................... ........................................................................

............................................................................................... ...............................................................

...............................................................................................................................................................

......................................................................................... ....................................................................

...................................................................................... .........................................................................

..................................................................................................... ...............................................................

.....................................................................................................................................................

............................................................................................. ....................................................................

.................................................................................... .........................................................................

................................................................................... .........................................................................

..................................................................................................................................................

Time: ...................................................................... Date:

.........................................................

Please ensure all the relevant team members are aware of this conversation and remember to file this

document correctly for future reference.


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17. Appendix E: Incident Reporting

COMPLAINT FORM

Your Name: ...................................................... Complaint Number: .................................

Complaint Against: ...............................................................................

Please outline reason for complaint

.........................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

......................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

.....................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

.........................................................................................................................................................

Signed: .................................................................. Date: .........................................

It is assured that your complaint will be kept confidential and will be handled by the Quality

Assurance Manager in a sensitive and professional manner.


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CORRECTIVE ACTION FORM

Incident Number: ........................................................................................

Date of Issue: .......................................................................................

Description of Incident:

Cause:

Action made to resolve the incident:

Long term action to prevent incident from happening again:


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18. Appendix F: Auditing

INTERNAL AUDIT FORM (TEAM MEMBERS)

Name: ............................................................ Date: ................................

Division: ................................................. ... Team Leader: .............................................................

Please indicate your answer to each question by placing a circle around the number.

Team Performance

How do you rate your teams performance overall?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5

Excellent Average Poor

How do you rate your own performance overall?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate the performance of the other members in your team?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate your team leader’s performance, leadership and management throughout the project?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate the communication between your group members and with your team leader?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


What are the average hours you worked weekly on this project? How would you rate the overall distribution of the work?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5



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Do you believe the document control procedures in place were effective and do you believe they

were implemented effectively during the project?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate your teams organisation of meetings and the use of documents provided for these

meetings?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate your team’s ability to meet deadlines?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate your team’s ability to stay within the budget?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate the quality procedures in place for this project?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


Please identify any other issues or suggestions you can provide us for future improvement?

....................................................................... ........................................................................................

....................................................................... .......................................................................................

....................................................................... ........................................................................................

Thank you for completing this feedback form. Your time and opinions are much appreciated.


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INTERNAL AUDIT FORM (TEAM LEADERS)

Name: ............................................................ Date: ................................

Division: .................................................. ... Team Leader: .............................................................

Please indicate your answer to each question by placing a circle around the number.

Team Performance

How do you rate your teams performance overall?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate your own performance overall?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate the performance of the other members in your team?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate your project manager’s and quality managers performance, leadership and management throughout the project?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate the communication between your group members and management team?

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What are the average hours you worked weekly on this project? How would you rate the overall distribution of the work?

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Do you believe the document control procedures in place were effective and do you believe they

were implemented effectively during the project?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How do you rate your team’s and the management team’s organisation of meetings and the use of

documents provided for these meetings?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate your team’s ability to meet deadlines?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate your team’s ability to stay within the budget?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


How would you rate the quality procedures in place for this project?

1-------------------------------2-------------------------------3-------------------------------4-------------------------------5


Please identify any other issues or suggestions you can provide us for future improvement?

........................................................................ ........................................................................................

..................................................................... .......................................................................................

........................................................................ ........................................................................................



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CLIENT FEEDBACK FORM

Name: ............................................. Company: ..........................................................................

How did you come in contact with EDGE Engineering?

..................................................................... ........................................................................................

Were you satisfied with the overall EDGE experience?

................................................................ ........................................................................................

................................................................... ........................................................................................

What do you think of the standard of work produced by the EDGE employees?

................................................................... ........................................................................................

...................................................................... ........................................................................................

What do you think of the EDGE management system?

..................................................................... ........................................................................................

....................................................................... ........................................................................................

Would you recommend EDGE to other companies? If no please explain why?

................................................................. ........................................................................................

..................................................................... ........................................................................................

Are there any areas that you could suggest that EDGE can improve on?

.................................................................. ........................................................................................

..................................................................... ........................................................................................



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INDUCTION CERTIFICATE

Employee Name: .....................................................................................

Mentor: ................................................................. ....................

Induction Check list Sign and Date

Workplace Tour

- Facilities ................

- Emergency Exits ................

- Fire Extinguishers ................

Occupational Health and Safety

- Incident Reports ................

- Overall office and Site OH&S ................

Quality Management

- Document Control ................

- Overall Awareness of EDGE quality policies ................

I have undertaken EDGE Engineering induction process and understand the above systems.

Employee: ...................................................................................................................................................

Signature Date


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TRAINING LOG

TRAINING/COURSE DATE EMPLOYEE COMPLETED


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19. Appendix G: Other Documents

PURCHASE REQUEST FORM

Division Purchase Date Employee Approval

20. Appendix H: Revision Log

REVISION LOG


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Revision

Number Description of amendment Initials Date