quality management system overview

DOCUMENT NUMBER ISSUE NUMBER REVISION DATE CLASSIFICATION

AS-GEN-2-001-001 29 2022/02/14 INTERNAL

TITLE: Quality Management System Overview

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QUALITY MANAGEMENT SYSTEM OVERVIEW


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TABLE OF CONTENTS

1. SCOPE ..................................................................................................................................................................... 3

2. OVERVIEW OF THE AEROSUD QMS ............................................................................................................... 3

3. RELATIONSHIP OF AEROSUD QMS TO REGULATORY AUTHORITY MANUALS ................................ 3

4. PERMISSIBLE EXCLUSIONS .............................................................................................................................. 4

5. STRUCTURE AND IDENTIFICATION OF THE AEROSUD QMS ................................................................. 4

6. CONTROL OF THE QMS ...................................................................................................................................... 6

7. CONTROL OF QUALITY RECORDS .................................................................................................................. 9

8. DOCUMENT/ DATA CONTROL AND CONFIGURATION MANAGEMENT ................................................. 9

9. MANAGEMENT RESPONSIBILITY................................................................................................................... 10

10. RESOURCES ........................................................................................................................................................ 15

11. ORGANISATION .................................................................................................................................................. 15

12. CUSTOMER PROCESS SPECIFICATIONS ................................................................................................... 16

13. FACILITY ............................................................................................................................................................... 16

14. WORKMANSHIP STANDARDS ......................................................................................................................... 16

15. OUTSOURCED PROCESSES ........................................................................................................................... 17

16. WORK DONE AWAY FROM THE AEROSUD MAIN FACILITY ................................................................... 17

17. KEY PERFOMANCE INDICATORS (KPI’S) .................................................................................................... 17

18. CUSTOMER SATISFACTION ............................................................................................................................ 17


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1. SCOPE

This document forms part of the Aerosud QMS and covers the following aspects:

• An overview of the Aerosud QMS

• The structure of the Aerosud QMS

• Specific exclusions to the EN/AS9100 standard

• Relationship between the Aerosud QMS and the EN/AS9100 standard

• Specific aspects of the EN/AS9100 standard, EASA Part 21G and customer that need to be

highlighted or which are not directly contained in the Process Maps and related documents

2. OVERVIEW OF THE AEROSUD QMS

The Aerosud QMS is contained within the Aerosud OPPS (Organisational Processes & Procedures

System). The OPPS system is a total process based business system, custom developed by Aerosud.

It is an electronic system, running on Aerosud’s Intranet. The processes, their sequences and

interactions are all identified in the system.

The QMS integrates the Business and Quality Policy at the top level.

The QMS is compliant to the EN/AS9100 Aerospace Standard and also satisfies the applicable EASA

and customer requirements. The OPPS system and its associated procedures / process maps

establish and document the means by which Aerosud implement, maintain and continually improve

the QMS. It identifies the criteria and methods required to ensure the effective operation and control

of the system, the measurement, monitoring, analysis, information, and actions necessary to achieve

planned results and continual improvement.

The Quality department, in conjunction with Departmental Management / Process Owner, agrees on

the degree of detail required in the activity sheets contained within the process maps, supporting

documentation and the method of distribution, by evaluating the accessibility to the electronic QMS,

complexity of the task and levels of skill and training held by the workforce.

Documents and data are in the form of both hard copy and electronic media. QMS documentation

was developed based on the complexity of the work, the methods used, and the skills and training

needed by employees involved in carrying out the activities.

3. RELATIONSHIP OF AEROSUD QMS TO REGULATORY AUTHORITY MANUALS

3.1 EASA PART 21G POA

The following Exposition documents must be used in conjunction with the QMS for the POA held by

Aerosud:

• MC007 POE Control document

• MC007-1 Part 21 Section A Subpart G Production Organisation Exposition

• MC007-2 EASA Capability List

http://aerwde01.aerosud.co.za/OPPS_Dynamic_Files/Quality_share_files/MC007_POE_control_doc.pdf

http://aerwde01.aerosud.co.za/OPPS_Dynamic_Files/Quality_share_files/MC007-1_POA_Exposition.pdf

http://aerwde01.aerosud.co.za/OPPS_Dynamic_Files/Quality_share_files/MC007-2_POA_Capability_List.pdf


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4. PERMISSIBLE EXCLUSIONS

None identified.

5. STRUCTURE AND IDENTIFICATION OF THE AEROSUD QMS

5.1 STRUCTURE

5.1.1 Policy (1st Tier)

Directives and Policies

5.1.2 Process Maps / Activity Sheets / Procedures and Instructions (2nd Tier)

The Business and Quality Policy is supported by Process maps and Activity sheets (and if required

procedures) defining responsibilities and methods within the organisation.

5.1.3 Standard Forms and Check Lists (3rd Tier)

Master forms that support the process maps / activity sheets (or procedures) and work instructions.

5.1.4 Working Level Documents (4th Tier)

• Aerosud Design Manual (MG0001)

• Aerosud ME Manual (MF001)

• Aerosud Quality Instructions (AQI’s)

• Aerosud Technical Sheets (ATS’s)

• Configuration Management Procedures

• Regulatory Authority Expositions

• Quality Assurance Plans (QAP’s)

• Build Manuals (MB’s)

• Standards

5.1.5 Guideline information

Information that is provided on OPPS which is not formally revision controlled.

5.2 IDENTIFICATION / NUMBERING

5.2.1 Document Numbering Convention

Every document created will have the Aerosud Quality Management standard numbering convention

which consists of 12 digits, as illustrated below.

PRINCIPLE OWNER

BUSINESS FUNCTION

DOCUMENT TYPE CODE

SEQUENTIAL

CODE 1

SEQUENTIAL

CODE 2

A S Q U A 1 0 1 5 0 0 0

Example: AS-QUA-1-015-000


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• Principle Owner – Unique principle owner identifier. Refer to section 5.2.1.1.

• Business Function – These are standardised codes designated by names agreed to by Management. Refer to section 5.2.1.2.

• Document Type Code – Refer to section 5.2.1.3.

• Sequential Code 1 – Linked to type code.

• Sequential Code 2 – Three digit sequential number. Refer to section 5.2.1.4.

5.2.1.1 Principle Owner

The principle owner code is a two digit alpha reference, taken from the table below.

PRINCIPLE OWNER ACRONYMN

Aerosud AS

5.2.1.2 Business Function

PROCESS/FUNCTION ACRONYMN

Business Systems BSS

Continuous Improvement Team CIT

Configuration Management CNF

Demand and Capacity D&C

Design Office DSO

Dispatch DSP

Engineering Analysis and Simulation EAS

Finance FIN

General GEN

Human Resource Development HRD

Human Resource Management HRM

Inventory (Warehouse Operations Management) INV

Information Technology Management ITM

Manufacturing Engineering MNE

Maintenance MNT

Metrology MTR

Operational Health & Safety OHS

Process Engineering PCE

Procurement PCM

Programme Management PGM

Production PRD

Quality QUA

Risk Management RSK

Security SEC

Sub Contract Management SCM

Support Services SVS


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5.2.1.3 Document Type Code

The document type consists of one numeric digit, taken from the table below.

DOCUMENT TYPE CODE CODE #

Process Maps and related documents 1

Directives, Policies, Procedures, Manuals 2

5.2.1.4 Sequential Number

Sequential code 1: Sequential number consisting of 3 numeric digits; starting from business function document 001 continuing to business function document 999.

Sequential code 2: Sequential number as per table below:

DOCUMENT TYPE DESCRIPTION SQUENTIAL NUMBER

Process Map 000

Activity Sheets (“X” being the sequential number) 00X

Notes and Instructions map itself A00

Lower level documents linked to Activity Descriptions (“n” being the sequential number)

A0n

a) Revision Numbers for Documents

The revision number of documents consists of a two digit numeric sequential. Examples: Revision 01 and Revision 15

5.2.2 Form Numbering Convention

Forms are sequentially numbered and not linked to a business function. The standard numbering convention consists of 9 digits, as illustrated below.

SEQUENTIAL NUMBER

M Q 0 0 1 0 0 0 3

MQ001-003 – Certificate of Conformance

a) Revision Numbers for Forms

The revision number of forms may be alpha or numerical. Example: A

6. CONTROL OF THE QMS

6.1 ACCESSIBILITY AND AWARENESS OF THE QMS

Accessibility of the QMS (including the related documentation) is ensured as follows:

• All personnel on the Aerosud Intranet have access to the QMS via OPPS. Fourth tier

documents will be distributed and maintained by the Configuration Department.

• Customer and EASA representatives shall have access to the QMS documentation via an

Aerosud web portal.


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• Awareness of personnel is addressed through Induction training by HR and Internal training

by the Departmental Managers and supervisors.

6.2 MAINTENANCE OF THE OPPS SYSTEM AND QMS CHANGES

Refer to AS-GEN-2-001-002

6.3 TEMPORARY DEVIATIONS FROM THE QMS

In the event of temporary deviations from the QMS, it is required to record such deviations. For this

purpose , the QMS Deviation Log linked to OPPS must be used.

The fields in the log are self-explanatory. Deviations can be approved by the Aerosud MD or Aerosud

Quality Manager, in addition when required, deviations may need to be approved by customers, third

parties or EASA. Requests for deviations must be submitted to the Aerosud Quality department.

6.4 NOTIFICATION OF CHANGES AND TRANSFER OF WORK

Customers and EASA (in accordance with contract or regulatory requirements) must be advised by

Aerosud immediately in writing of any proposed changes to:

Quality Management System, specifically those that may affect the inspection, conformity or

airworthiness of a product

• Location

• Facilities applicable to the scope of approval

• Senior Personnel

• Methods for certification of products/ services

• Release signatories

• Nominated personnel (including the Aerosud Management Representative)

In the event of fundamental changes to the QMS, the intent of changes shall be communicated to the

affected organisations and approval obtained before changes are implemented.

Responsible to notify: Aerosud Quality Manager

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6.4.1 Boeing D6-82479 Requirements

Boeing is to be notified immediately in writing should Aerosud’s certification/registration be suspended

or withdrawn, or accreditation of Aerosud’s CB be withdrawn. An email notification to be sent to:

mailto:[email protected].

The Boeing Supplier Quality Representative has to be notified immediately in writing if / when Aerosud

changes its Certification Body (CB).

Boeing identified findings and Aerosud’s quality performance data is to be provided to the CB during

certification/registration and surveillance activity.

Upon Aerosud receipt of a Boeing QMS nonconformance that is classified as Major against Aerosud’s

QMS, Aerosud shall coordinate with the CB in order to provide awareness and description of

Corrective Action taken.


6.4.2 Boeing Work Transfers

Boeing document X31764 ‘Quality Purchasing data requirements’ section 2 ‘Work Transfer’ shall be

followed.

Responsible to notify: Aerosud Program Management. The MD Aerosud Aviation and Quality

Manager must be kept in copy on all related correspondence.

6.4.3 Airbus (Aerostructure Programs) – Industrial Change Management (GRAMS Module 4,

Chapter 5)

Aerosud Aviation shall inform Airbus prior to any industrial change such as:

• Plant location or layout

• Transportation mode

• Enterprise Resource Planning (ERP) system

• Top level organisation and personnel in key positions

• Process (manufacturing, assembly, tests, inspection. main tools)

• Major suppliers

• Other changes deemed as requiring notification

In addition, Aerosud is to provide the:

• Product identification,

• Change description,

• Reason for change,

• Product change implementation start,

• Risk identification and mitigation status,

• Associated schedule

An industrial change shall not be implemented by Aerosud without the prior agreement from Airbus.

mailto:[email protected]


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The applicable Airbus ‘Change Notification Form (CNF)’ shall be used for the notifications described

above.



6.4.4 Other Customers



6.4.5 Changes to NADCAP Accreditation or Certification

Aerosud Aviation shall inform all clients mandating NADCAP commodities of any changes regarding

NADCAP accreditation or certification status on applicable commodities within 48 hours.


6.5 CUSTOMER REQUIREMENTS NOT ADDRESSED BY THE GENERIC QMS

Whenever a customer’s specified requirements are such that they are beyond the control of the

generic QMS, a specific QAP may be developed for that process or product. For full details see

procedure AS-GEN-2-002-001 Guidelines for Quality Assurance Plans.

This is especially true for FAI, which is usually addressed in a Project/product specific QAP.

Further Boeing specific requirements to be complied with are stated in (latest revisions apply):

• The applicable SBP (Special Business Provisions)

• Attachment 10 to the SBP (Quality Assurance Requirements)

• D6-82479 Boeing QMS Requirements for suppliers

• X31764 Quality purchasing data requirements (BCA)

7. CONTROL OF QUALITY RECORDS

The responsibility for generating, approving, distributing, filing and archiving of Quality Records are

identified within the respective process maps. For full details see procedure AS-GEN-2-003-001

‘Control of Quality Records’. This procedure also covers document retention, archiving, retrieval and

disposition of quality records.

Records are available for review by customers and regulatory authorities in accordance with contract

or regulatory authority requirements.

8. DOCUMENT/ DATA CONTROL AND CONFIGURATION MANAGEMENT

Documentation/ data, with the exception of OPPS documentation, are registered in the Configuration

PLM database (Smarteam). When required per product, a Master Data List (equivalent to a MRI) can

be built on the system. The MDL is a list of all relevant documentation pertaining to a specific product

and will always reflect the latest revision status of the documents reflected by the list. This is also

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referred to as the “Build To” definition. See also the detail procedures under Configuration which deal

with document and data receipt, control, release and archiving.

Configuration Management requirements over and above the MDL control will be addressed in a

Project/Product specific Configuration Management Plan. This plan is often integrated as part of the

Project/Product specific QAP.

9. MANAGEMENT RESPONSIBILITY

9.1 BUSINESS AND QUALITY POLICY

The Aerosud Aviation MD is responsible for establishing, implementing and maintaining the Business

and Quality Policy on behalf of the Aerosud Board and ensuring that the policy:

• is appropriate to Aerosud’s business purpose and context and supports its strategic direction

• provides a framework for setting quality objectives

• includes a commitment to satisfy applicable requirements

• includes a commitment to continual improvement of the QMS

• is available and maintained as documented information

• is communicated, understood and applied within Aerosud

• be available to relevant interested parties, as appropriate.

The policy is an integral part of the OPPS system. A hard copy of the Policy will be displayed in the

Aerosud Main Entrance Area.

The Policy will be communicated to new staff as part of Aerosud’s Induction Training and

Departmental Managers shall ensure that the Policy is communicated to all their personnel.

The Policy and its related objectives, KPIs (metrics) and goals (thresholds) are captured and displayed

on the ‘Aviation Management Dashboard’, a live review of which shall be done during the Monthly

Management Review meeting.

9.2 RESPONSIBILITY, AUTHORITY AND COMMUNICATION

NOTE: For all the responsibilities and authorities stated below, there are detail process maps

and related procedures in the QMS.

9.2.1 Responsibility and Authority Definition

Responsibilities and authorities are defined in a number of different ways:

• In the QMS (OPPS system)

• As part of personnel job descriptions

• Through formal delegation (process performers)

• In Project /Product specific documentation and QAP’s

• In Regulatory specific exposition documents

• Identifying stamps are used in the Aerosud QMS as substitute for signatures.


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9.2.2 Management Representative and Notification of Changes

The Aerosud Quality Manager is the Management Representative with executive responsibility

appointed by the Aerosud Board and reporting to the Managing Director. The Quality Manager has

the necessary authority and organisational freedom to resolve matters pertaining to quality.

For notification of changes see par. 6.3.

9.2.3 Aerosud Quality Department

The Aerosud Quality Department has the organisational freedom and authority to:

• Initiate action to prevent the occurrence of any nonconformities relating to product, process

and quality system

• Identify and record any problems relating to the product, process and quality system

• Initiate, recommend or provide solutions

• Verify implementation of solutions

• Control further processing, delivery or installation of nonconforming product until the deficiency

or unsatisfactory condition has been corrected

a) Aerosud Quality Assurance Function

The Quality Manager is responsible for the following functions:

• Ensuring that a QMS is established, implemented and maintained in accordance with

the AS/EN9100, Aerosud Quality Policy, EASA and Customer specific requirements

• Reporting on the performance of the quality system to Aerosud’s management for

review and as a basis for improvement of the QMS

• Liaison with external parties, customers and EASA on matters relating to Aerosud’s

QMS

• Compiling any Program or Project Specific QAP’s.

• Ensuring that all inspection, measuring and test equipment (IMTE) are calibrated.

Calibration Certificates and any records relating to the above shall be under the control

• Managing the Quality Control functions within Aerosud and by interfacing with these

functions, to ensure that the necessary controls, checks and balances are present to

ensure product quality and conformance to specifications.

• Ensure that inspections are done by the Quality Control personnel to ensure product

and process conformance to specifications and to ensure that the necessary

documentation i.e. Receiving Inspection documents and Data pack documents have

been correctly completed.

• Generate and authorise the required Release Documentation (Certificate of

Conformance, EASA Form 1)

• Responsible for internal and external (supplier) audits. Internal audits of the various

systems functions, and processes within Aerosud shall be audited against the Aerosud

QMS requirements.

• Control of identifying stamps and ensuring that accurate records are maintained.


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• Ensure that decisions as authorised by the MRB on the disposition of nonconforming

product are carried out. Ensure that corrective actions are implemented where

necessary to prevent the recurrence of nonconformity.

• If any conflict or difference of opinion arises as to the interpretation of, or

implementation of the QMS, which the Quality Manager is unable to resolve, it shall be

referred to the Managing Director of Aerosud for a decision.

b) QC Inspectors

The QC Inspectors report to the Quality Manager. Their task is to ensure through inspection

that the Aerosud QMS is being complied with. Their tasks are as follows:

• Responsible for Receiving inspection of incoming product to assure compliance with

order conditions and requirements. Receiving inspectors report to Procurement but are

delegated by the Quality department to carry out inspection activities. (See Personnel

stamp control procedures)

• Responsible for inspections as called up on the Build documentation to ensure

compliance to the data pack and standards, and to stamp off all inspections completed.

• Responsible for inspections and controls regarding Special processes (Laboratories)

• To ensure that only calibrated inspection, measuring and test equipment are used.

• Quarantine nonconforming product.

• Ensure inspections are only carried out for which they are competent.

• Day to day spot checking/monitoring of general workmanship/workshop standards and

practices.

• Bring to Management’s attention any problems, which after being highlighted, are not

solved satisfactorily.

c) Design Checkers

• Responsible to check design documentation for errors and compliance of drawing

practices to Aerosud drawing standards

• Checkers have the authority to stop the further processing of design documentation

until errors and non-conformities are resolved. The Design Office Manager must be

notified if problems are not resolved.

d) Configuration Management and Control

The Configuration function reports to the Aerosud Configuration Manager. The tasks of this

function include:

• Control of documentation. This includes the receipt, recording and distribution of

documentation (excluding OPPS related documents)

• Proper archiving of superseded documents

• Maintaining Master Data Lists of documents

• Configuration Management activities as set out in Project specific Configuration

Management Plans, where applicable


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e) Formal Delegation (Process Performers)

Any formal delegation of a quality control activity to an individual Process Performer (e.g.

operator, buyer, and planner) shall be declared and defined (See Personnel stamp control

procedures). The definition shall include the specific tasks and responsibilities that are

authorised and the corresponding requirements and training necessary to perform those tasks.

9.2.4 Internal Communication

Aerosud ensures communication regarding QMS processes and their effectiveness between all levels

of our organisation through documented training, internal audits, the corrective / preventive action

program, and regular formal and informal communications. Formal communication is facilitated

through meetings.

9.3 MANAGEMENT REVIEW

9.3.1 General

Two management reviews are conducted:

a) Aerosud Aviation Monthly Management Meeting

The Managing Director of Aerosud Aviation is the chairman and the whole Top Management

team the attendees.

The meeting structure has been adapted to include all aspects of the management review of

Aerosud’s QMS to ensure its continuing suitability, adequacy, effectiveness and alignment with

Aerosud’s strategic direction.

NOTE: Although the aim is for a monthly meeting, this may not always be possible due

to the Top Management team’s availability. The maximum frequency shall however be

3 monthly in order to satisfy Management Review requirements.

b) Programme-Production Review (Operational Management Review)

The Programme Director of Aerosud Aviation is the chairman and the attendees (or their

delegates) are:

• Production Manager

• Supply Chain Director

• Quality Manager

• Operation System Manager

• Warehouse operations and Distribution Manager

• Engineering manager

• Program managers

The meeting is conducted twice weekly. The focus is on short interval management of

operational issues.


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9.3.2 Review Input

The review inputs take the following into account:

• status and actions from previous management reviews

• changes in external and internal issues that are relevant to the QMS (1)

• information on the performance and effectiveness of the QMS, including trends in:

o customer satisfaction and feedback from relevant interested parties

o the extent to which quality objectives have been met

o process performance and conformity of products and services

o nonconformities and corrective actions

o monitoring and measurement of results

o audit results (1)

o the performance of external providers

o on-time delivery performance

• the adequacy of resources

• the effectiveness of actions taken to address risks and opportunities (1) (2)

• opportunities for improvement

NOTES:

1. These inputs are not addressed in the Operational management review.

2. Risk registers are maintained at departmental level with a review by the MD and

Continuous Improvement manager for risks that need to roll-up to the top level

company risk register. The Audit and Risk committee conducts an independent review

on behalf of the Aerosud Board on the risk register and associated actions. For full

details see procedure AS-RSK-2-001-001 ‘Risk Management Policy’.

9.3.3 Review Output

The outputs from management reviews shall include decisions and actions related to:

• Opportunities for improvement

• Any need for changes to the QMS (1)

• Resource needs

• Risks identified (1)

NOTES:

1. These inputs are not typically addressed in the Operational management review.

However if any QMS change requirements or risks are identified in the meeting the

necessary actions will be taken.

9.3.4 Management Review Records

a) Aerosud Aviation monthly Management Meeting

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All inputs and outputs are captured in a MS Power Point presentation for the applicable month and

the presentations are saved on the Aerosud server. Records shall be maintained for a minimum period

of three years.

b) Programme-Production review (Operational management review)

Emails are used to record the minutes of these reviews. The latest and archived emails are saved on

the Aerosud server and are accessible via a link from the Management Dashboard. Records shall be

maintained for a maximum period of one year.

9.4 CONTINUAL IMPROVEMENT

In order to be an ever flourishing company Aerosud has to Continually Improve its management

system.

Needs or Opportunities for continual improvement is identified from various sources in the Company.

For full details see procedure AS-CIT-1-001-000 ‘Continual Improvement’.

Continual Improvement activities are planned, monitored and evaluated by the Continuous

Improvement Department.

9.5 EXTERNAL AUDITS

To ensure that external audits are properly organised, Aerosud’s Quality Department shall

communicate and coordinate external audit details with the affected Management. This

communication will typically address:

• The purpose, scope and date of the audit to ensure a clear understanding

• Identification and scheduling of personnel to be involved during the audit

• Appointment of an audit support team to support and accompany the external auditor/s at all

times during the audit.

10. RESOURCES

Aerosud shall identify resource requirements and provide adequate resources, including the

assignment of trained personnel for management, performance of work and verification activities

including internal quality audits. Personnel requirements are determined by each departmental head

and training requirements identified and addressed (see Human Resource Development procedures

on OPPS). One of the prime inputs for resource requirement definition is the Program- Production

review meeting.

11. ORGANISATION

See link to Organisational charts on OPPS main page.

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12. CUSTOMER PROCESS SPECIFICATIONS

Aerosud interprets customer process specifications into the Aerosud environment by means of the

following methods:

• Build Manuals – (numbered MBxxx). Different main processes are set out in chapters and

further subdivided into methods. The customer specifications are interpreted, taking into

account cross-references to other process specifications, into a works instruction type

document that provides step-by-step instructions to the artisan, operator, apprentice and

inspection personnel. Customer specifications therefore do not need to be distributed and

maintained at workshop level. PPS’s narrations call out the applicable process’s Build Manual

and chapter details

• Direct interpretation on a drawing of the relevant part of a specification.

• Interpretation in AQI’s, ATS’s/ ATR’s and COS’s.

13. FACILITY

The overall facility shall be properly maintained and kept in a neat and tidy condition. Proper lighting

shall be installed.

There are a few locations that require more specific controls. These are:

• The Composite Layup room

• The Composite Layup oven

• The Spray Painting Booths

• The Surface Treatment Facilities

• The Heat Treatment Facilities and Freezer

• Welding Bays

• Laboratories

• CMM inspection cells

• Work areas requiring temperature/ humidity control due to processed conducted there

• Storage areas used for shelf or work life product

The specific requirements and cleaning schedules where applicable are provided in the applicable

Build Manual and/ or Monthly Maintenance Record or AQI.

Maintenance schedules are established to ensure planned maintenance of equipment.

A minimum required luminance level of 500 Lux is applicable to inspection cells.

14. WORKMANSHIP STANDARDS

Criteria for workmanship shall be established and stipulated in written standards, representative

samples or illustrations, photographs, ‘One-Point Lessons’ etc. The workmanship standards are

mainly specified in the Build Manuals, Inspection Plans, AQI’s and PPS process steps.


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15. OUTSOURCED PROCESSES

The Aerosud Approved Suppliers List (ASL) contains a listing of Outsourced processes.

The procedures and controls are specified in the applicable Procurement and Quality procedures on

OPPS.

16. WORK DONE AWAY FROM THE AEROSUD MAIN FACILITY

No specific process/procedure has been developed to address control of work transferred on a

temporary basis, outside of Aerosud’s main facility.

Work that fall in this category is typically assistance required by the customer for installation or repair

of Aerosud manufactured product. It mainly involves work on the customer’s aircraft, the sign off and

release to service being the customer’s responsibility as Aerosud does not have a part 145 approval.

The scope of work, methodology and personnel requirements is addressed on a case by case basis

and is handled through the Program Management interface with the customer.

Where OLW is conducted on Airbus sites (prior to first release to service of a new aircraft) the

requirements of Airbus directive A1130 ‘Requirements for Control and Release of OLW by suppliers’

or M20691.1 ‘Supplier/ Service provider compliance rules for In Situ industrial activities’ as per

applicable WP contract shall be met. In principle it means the following:

• the subcontract company performing the OLW shall be declared and accepted by Airbus prior

to the commencement of OLW,

• the employees (interveners) of the subcontractor shall be declared and accepted by Airbus by

name and competency scope before the employee may perform OLW.

• Formal procedures shall be in place to address the interaction and responsibilities between

Aerosud and the OLW subcontractor and specify how product release will be handled upon

completion of OLW

All subcontractors performing OLW on behalf of Aerosud shall be listed on the Aerosud Approved

Supplier List and oversight activities shall be performed by Aerosud on these subcontractors.

17. KEY PERFOMANCE INDICATORS (KPI’S)

KPI’s are established and maintained by each departmental manager based on the Business/ Quality

objectives, Goal trees and PEAR groups.

Top level KPI’s are reflected on the Aerosud Management Dashboard. All other KPI’s are available at

departmental level.

18. CUSTOMER SATISFACTION

Customer satisfaction data is obtained from various sources:


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• Formal surveys conducted by Program Management

• Quality and Delivery performance data supplied by customers, including non-conformance

data.

• Customer complaints received by emails, telephone calls or any other means