NTA’s Quality Management System

Cheryl Hebner, Red Line Quality Manager

Quality Management System

(QMS)° NTA (enterprise) is developing a Management System to the following

standards (late 2015/early 16):

• ISO 9001 and 14001

• OHSAS 18001

° In progress of finalizing processes for the Project Partners to implement

– based on the above standards and NTA’s processes to date

Document Hierarchy Example

Policy

NTA Red Line’s intention and direction in regards to quality.

Plan Manual

NTA’s plan to achieve quality on the Red Line.

NTA’s overview of the Red Line QMS.

Procedure/Process Flow

Audit Procedure: NTA’s specific way to management and conduct audits (internal, third-party).

Control of QMS Docs Process Flow: Visual sequence of events to control QMS documents.

Project Plans Hierarchy

NTA

• Program Plans and Procedures – Define NTA’s Metropolitan Mass Transit System minimum requirements for the Program.

PMC

• Project Management Plans and Procedures – provide project documentation with the appropriate level of detail required for compliance with NTA requirements.

Contractor/Supplier

• Project Management Plans and Procedures – provide project documentation with the appropriate level of detail required for compliance with PMC and NTA requirements.

QMS StructureReference No.

The QMS and document numbering aligns with the project organisation structure (discipline):• Project Management

Administration (AD) Quality (QM) Health & Safety (HS) Environment (EM)

QMS StructureReference No. Continued

• Design (ES)• Civil and Systems Construction (PD)• Contracts & Controls (PD)

Contract Administration Procurement Budget & Cost Risk Project Controls (Planning, Scheduling, Reporting)

o Information Management (IM) -− Document Control / Records Management