quality enhancement cell

QUALITY ENHANCEMENT CELL

University of the PunjabUniversity of the PunjabCurrent Location:Current Location:

Institute of Quality & Technology ManagementInstitute of Quality & Technology Management

BRIEF BACKGROUNDBRIEF BACKGROUND

20022002 PU Established QMD at ICETPU Established QMD at ICET

Objectives of QMDObjectives of QMD Offer Postgraduate CoursesOffer Postgraduate Courses: MS, PGD etc: MS, PGD etc Implement QA SystemImplement QA System in in Punjab UniversityPunjab University We are Leader in this fieldWe are Leader in this field

BRIEF BACKGROUNDBRIEF BACKGROUND

20032003 Proposal was sent to Ministry of S & T to Proposal was sent to Ministry of S & T to

include QMD in NQPinclude QMD in NQP20042004 First draft of NQP includes QMD with Rs.45 First draft of NQP includes QMD with Rs.45

Million in the budgetMillion in the budget20052005 Proposal to HEC for Establishment of QEC & Proposal to HEC for Establishment of QEC &

approvedapproved20062006 March 17, 2006 Cell formally approved.March 17, 2006 Cell formally approved.

ESTABLISHMENT OF OFFICEESTABLISHMENT OF OFFICE

IQTM located in ICETIQTM located in ICET Shifting to new building in Jan, 2007.Shifting to new building in Jan, 2007.

STEPS TAKENSTEPS TAKEN Approval of Approval of Steering CommitteeSteering Committee in which all Deans are member. in which all Deans are member.

““Task: policy making, resource provisions”Task: policy making, resource provisions”

Request made to Faculties forRequest made to Faculties for nomination of Program Teamsnomination of Program Teams from the from the departmentsdepartments

Self-assessment Manual Self-assessment Manual prepared by Patron of the Institute and sent prepared by Patron of the Institute and sent

to all faculties for implementation.to all faculties for implementation.

Peer-review sent to faculties for departmental / review programPeer-review sent to faculties for departmental / review program Proper plan Proper plan prepared and submitted to authorities for approvalprepared and submitted to authorities for approval Designed a Designed a Quality Policy of QECQuality Policy of QEC..

QUALITY POLICY OF QECQUALITY POLICY OF QEC

““We are committed to maintain and enhance academic We are committed to maintain and enhance academic standards to the level of the standards to the level of the best in the worldbest in the world..We shall ensure that We shall ensure that steps are taken at all levels of the steps are taken at all levels of the University Quality Assurance.University Quality Assurance.In order to achieve our goal we In order to achieve our goal we in coordination with the in coordination with the academia shall enhance student learning,academia shall enhance student learning, establish establish verification & monitoring of our programs provide verification & monitoring of our programs provide feedback, we shall endeavor to satisfy the needs of our feedback, we shall endeavor to satisfy the needs of our student and upgrade the knowledge imparted to them to student and upgrade the knowledge imparted to them to the international standards”the international standards”

QA in UniversitiesQA in Universities QA can be of the University, department QA can be of the University, department

as well as for the programas well as for the program QA in University can be divided into QA in University can be divided into

teaching and non teaching sideteaching and non teaching side QA System of the program (teaching) is QA System of the program (teaching) is

based on four distinct processes.based on four distinct processes.

Definition of QualityDefinition of Quality

Value of money (Donor’s view) Value of money (Donor’s view) Customer satisfactionCustomer satisfaction Enhance knowledge and learning of the students Enhance knowledge and learning of the students

(Teachers’ view)(Teachers’ view) Levels of Quality: Customer is Levels of Quality: Customer is SatisfiedSatisfied, , happyhappy, ,

gladglad & unsatisfied, angry, quarrel. & unsatisfied, angry, quarrel. Degree of excellenceDegree of excellence BSI (British Standard Institution): “The totality of BSI (British Standard Institution): “The totality of

features/characteristics of product/services features/characteristics of product/services which satisfy the customer requirements”.which satisfy the customer requirements”.

QUALITYQUALITY

A product or service free of A product or service free of deficiencies. deficiencies.

(ASQ)(ASQ)

Implementation of a QA ProgramImplementation of a QA Program

Mission Statement

VISION

Top Management

Quality Policy

Objectives

Program Design& its Approval

Implementation Requirement

Monitoring / Teaching& Learning Process

Control

Review &Evaluation

Models of ExcellenceModels of Excellence

There are applicable to Manufacturing There are applicable to Manufacturing as well as Service Industries.as well as Service Industries.

TQM Philosophy TQM Philosophy ISO 9001:2000ISO 9001:2000 MBNQAMBNQA Self assessment ManualSelf assessment Manual

For improvement of For improvement of our Internal Processes our Internal Processes Customer SatisfactionCustomer Satisfaction To bring academic excellenceTo bring academic excellence

TQM PhilosophyTQM Philosophy

Socia lSystem

Technica lSystem

M anagem entSystem

TQM

TQM Philosophy TQM Philosophy ( Contd.)( Contd.)

Social SystemSocial SystemIt includes the It includes the The “human side of the enterprise”The “human side of the enterprise” Relationship between people and groupsRelationship between people and groups The politicsThe politics Reward Structure Reward Structure The power structure The power structure The shaping of the norms and values The shaping of the norms and values


Technical SystemTechnical System It includes all the work steps performed, It includes all the work steps performed,

whether by equipment, computers, or whether by equipment, computers, or people; whether manual labor or decision people; whether manual labor or decision making; or whether factory worker or office making; or whether factory worker or office worker.worker.


Management SystemManagement System Strategy ManagementStrategy Management Process ManagementProcess Management Individual Activity ManagementIndividual Activity Management

Our CustomersOur Customers

StudentsStudents ParentsParents EmployerEmployer CommunityCommunity

ISO-9001:2000ISO-9001:2000 Top Management Responsibilities Top Management Responsibilities

Vision, Mission, Policy, Planning, Management Vision, Mission, Policy, Planning, Management Review, Resource Provision Review, Resource Provision

Teaching & Learning ProcessTeaching & Learning Process Program Design & ApprovalProgram Design & Approval Students Related ProcessStudents Related Process Hiring of Teacher / StaffHiring of Teacher / Staff Process of TeachingProcess of Teaching

Evaluation, Analysis & ImprovementEvaluation, Analysis & Improvement Internal Audit Internal Audit Evaluation & Monitoring of StudentsEvaluation & Monitoring of Students Evaluation & monitoring of processes.Evaluation & monitoring of processes.

V.C. / Dean / Director Responsibilities

Management Commitment (7, 8, 14).Vision / MissionQuality Policy.Planning (1)

Quality Objectives (SMART) (11)QA System Planning.

Organogram (Responsibility, Authority and Communication)Management Representative.External / Internal Communication. (8)

Management Review (Annual / Bi-Annual)

Provision of Resources:

Human Resources, Financial Resources.General.Awareness and Training. (6)

Infrastructure.Work Environment. (8, 9)Tools & Techniques (10)

Evaluation, Analysis and Improvement:

Evaluation and Monitoring.Satisfaction of Students and Potential Employers.

Control of Non-Conformance of Education and Training. (13)

Internal Audit.Evaluation and Monitoring of Processes. (9)

Evaluation and Monitoring of Students.

Analysis of Data.Improvement.

Continual Improvement of System (5)Corrective Action.Preventive Action.

Teaching & Learning Process:

Student Related Processes.Determination of Requirements Related to the Teaching Material.Review of Teaching Material.Communication with Students and Potential Employers.

Program Design & ApprovalLesson PlanningPlanning.Input.Outputs.Review.Verification.Validation.Control of Design and Development Changes.

(Hiring of Teachers / Staff). Purchasing and Acquisition Process (4).Purchasing Information Criteria of Hiring & Advertisement.Verification of Purchased Product and Acquired Services Teachers’ Evaluation.

Process of Teaching.Control of Process of Teaching (2).Identification and Tracea bility of students.Assessment Methodology (Exam / Evaluation) (3)Appraisal of Teachers & Employees. (12)Improvement of Processes (5)

Continual Improvement ofQuality Management System (5)

Input

OutputProduct

Value-adding activitiesInformation Flow

KEY:

PROCESS BASED QUALITY MANAGEMENT SYSTEM IN EDUCATION

Customers:-

Students

Potential Employers

Community

Students

Potential Employers

Community

Re

qu

ir

em

en

ts

Sa

ti

sf

ac

ti

on

Customers:-

(A)

(C)

(P)

(D)

Parents

Parents

LeadershipLeadership

Strategic PlanningStrategic Planning

Customer and Market FocusCustomer and Market Focus

Measurement analysis & knowledge managementMeasurement analysis & knowledge management

Human Resource FocusHuman Resource Focus

Process ManagementProcess Management

Business ResultsBusiness Results

Baldrige Criteria for Performance Baldrige Criteria for Performance Excellence Excellence

Self Assessment ManualSelf Assessment Manual

Self-Assessment ProcessSelf-Assessment Process

Program TeamsProgram Teams Self Assessment ReportSelf Assessment Report Self Assessment Teams (Internal Audit)Self Assessment Teams (Internal Audit) Report to Competent AuthorityReport to Competent Authority External Audit (Quality Assurance Agency)External Audit (Quality Assurance Agency)

Self AssessmentSelf Assessment

Self assessment is an assessment conducted Self assessment is an assessment conducted by the institution to assess whether programs by the institution to assess whether programs meet their educational objectives and outcomes meet their educational objectives and outcomes with the purpose to improve program’s quality with the purpose to improve program’s quality and enhancing students learning. and enhancing students learning.

Objectives of Self AssessmentObjectives of Self Assessment Improve and maintain academic Improve and maintain academic

standards standards

Enhance students’ learning. Enhance students’ learning.

Verify that the existing programs meet their Verify that the existing programs meet their objectives and institutional goals.objectives and institutional goals.

Provide feedback for quality assurance of Provide feedback for quality assurance of academic programsacademic programs..

Components of The Self Components of The Self Assessment ProcessAssessment Process

CriteriaCriteria : : Eight Criteria for Self assessment.Eight Criteria for Self assessment.

ProcedureProcedure: : Specifies the process of initiating, Specifies the process of initiating,

conducting, and implementing the assessment.conducting, and implementing the assessment.

CriteriaCriteria

Each criterion has an intentEach criterion has an intent: : A A statement of requirements to be met.statement of requirements to be met.

Each criterion has several Each criterion has several standardsstandards: : They dThey describe how the intents are escribe how the intents are minimally metminimally met

Criteria and StandardsCriteria and Standards

11.. Program Mission, Objectives and Program Mission, Objectives and Outcomes ( 3 standards).Outcomes ( 3 standards).

2. 2. Curriculum Design and Organization(7).Curriculum Design and Organization(7).

3. 3. Laboratories and Computing Facilities (2).Laboratories and Computing Facilities (2).

4. 4. Student Support and Guidance (3)Student Support and Guidance (3)

Criteria and StandardsCriteria and Standards

5. Process Control ( 5 )5. Process Control ( 5 )

6. Faculty ( 2)6. Faculty ( 2)

7. Institutional Facilities ( 2 )7. Institutional Facilities ( 2 )

8. Institutional Support8. Institutional Support ( 3) ( 3)

Criterion 1: Program Mission, Objectives Criterion 1: Program Mission, Objectives and Outcomes and Outcomes

Intent : Intent : Each program must have a mission, Each program must have a mission, quantifiable measurable objectives and expected quantifiable measurable objectives and expected outcomes for graduatesoutcomes for graduates. Outcomes include . Outcomes include competency and tasks graduates are expected competency and tasks graduates are expected to perform after completing the program. A to perform after completing the program. A strategic plan must be in place to achieve the strategic plan must be in place to achieve the program objectives. The extent to which these program objectives. The extent to which these objectives are achieved through continuous objectives are achieved through continuous assessment and improvements must be assessment and improvements must be demonstrated.demonstrated.

VisionVision IQTM will be a dynamic contributor of the IQTM will be a dynamic contributor of the

professionals, to the local, regional, professionals, to the local, regional, national, and international manufacturing national, and international manufacturing and services sector in the field of industrial and services sector in the field of industrial Engineering and Quality Management.Engineering and Quality Management.

MissionMissionThe IQTM has a 3 fold educational mission. The IQTM has a 3 fold educational mission. The teaching mission is to provide high quality The teaching mission is to provide high quality

undergraduate and postgraduate programs in the undergraduate and postgraduate programs in the industrial engineering and Quality Management. industrial engineering and Quality Management.

The Research mission is to advance knowledge of The Research mission is to advance knowledge of Industrial Engineering & Quality Management to Industrial Engineering & Quality Management to Strengthen and support manufacturing & service sector.Strengthen and support manufacturing & service sector.

The service mission is to participate in the faculty The service mission is to participate in the faculty governance, in the broader community of the governance, in the broader community of the engineering profession, and in the mission of university. engineering profession, and in the mission of university.

Integrity

Team Spirit

Honesty

Fairness

Accountability

Trust

Transparency

Respect

Commitment

CORE VALUES

Criterion 1: StandardsCriterion 1: Standards

Standard 1-1: Standard 1-1: The program must have The program must have documented documented measurable objectivesmeasurable objectives (SMART) (SMART) that support departmental and institution mission that support departmental and institution mission statementsstatements

Meeting Standard 1-1Meeting Standard 1-1 Document institution, departmental and program Document institution, departmental and program

mission statements.mission statements. State program objectives. State program objectives. Describe how each objective is aligned with Describe how each objective is aligned with

program, departmental and institution mission program, departmental and institution mission statements. statements.

Outline the main elements of the strategic plan to Outline the main elements of the strategic plan to achieve the program mission and objectives.achieve the program mission and objectives.

Provide for each objective how it was measured, Provide for each objective how it was measured, when it was when it was measuredmeasured and improvements identified and improvements identified and madeand made


Standard 1-2 : Standard 1-2 : The program must have The program must have documented outcomes for graduating students. documented outcomes for graduating students. It must be demonstrated that the outcomes It must be demonstrated that the outcomes support the program objectives and that support the program objectives and that graduating students are capable of performing graduating students are capable of performing these outcomes. these outcomes.

Meeting Standard 1-2Meeting Standard 1-2

Describe the means for assessing the extent Describe the means for assessing the extent to which graduates are performing the stated to which graduates are performing the stated program outcomes/learning objectivesprogram outcomes/learning objectives. .

1. Conducting a survey of graduating seniors every 1. Conducting a survey of graduating seniors every semester. semester.

2. Conduct a survey of alumni every two years.2. Conduct a survey of alumni every two years.

3. Conduct a survey of employers every two years.3. Conduct a survey of employers every two years.


4. Carefully designed questions asked 4. Carefully designed questions asked during projects during projects presentations. presentations.

5. Outcome assessment examination5. Outcome assessment examination

Criterion 1 StandardsCriterion 1 Standards

Standard 1-3: Standard 1-3: The results of program’s The results of program’s assessment and the extent to which they are assessment and the extent to which they are used to improve the program must be used to improve the program must be documented.documented.


Describe the actions taken based on the Describe the actions taken based on the results of periodic assessments.results of periodic assessments.

Describe major future program Describe major future program improvements plans based on recent improvements plans based on recent assessments.assessments.

Criterion 2: Curriculum Design and Criterion 2: Curriculum Design and OrganizationOrganization

Intent: Intent: The curriculum must be designed and The curriculum must be designed and organized to achieve the program’s objectives and organized to achieve the program’s objectives and outcomes. Also course objectives must be in line outcomes. Also course objectives must be in line with program outcomes. The breakdown of the with program outcomes. The breakdown of the curriculum must satisfy the standards specified in curriculum must satisfy the standards specified in this section. Curriculum standards are specified in this section. Curriculum standards are specified in terms of credit hours of study. A semester credit terms of credit hours of study. A semester credit hour equals one class hour or two to three hour equals one class hour or two to three laboratory hours per week. The semester is laboratory hours per week. The semester is approximately sixteen weeks.approximately sixteen weeks.


Standard 2-1: Standard 2-1: The curriculum must be The curriculum must be consistent and support the program’s consistent and support the program’s documented objectives. documented objectives.


Describe how the program content Describe how the program content (courses) meets the program objectives(courses) meets the program objectives

Complete the matrix shown in Table 4.4 Complete the matrix shown in Table 4.4 linking courses to program outcomes. List linking courses to program outcomes. List the courses and tick against relevant the courses and tick against relevant outcomes.outcomes.

Meeting Standard 1-2Meeting Standard 1-2Courses or Groups of Courses or Groups of

CoursesCoursesOutcomesOutcomes

11 22 33 44

11

22

33

Courses Vs. Program Outcomes


Standard 2-2: Standard 2-2: Theoretical background, Theoretical background, problems analysis and solution design must be problems analysis and solution design must be stressed within the program’s core material. stressed within the program’s core material.

Meeting Standard 2-2Meeting Standard 2-2 Indicate which courses contain a significant portion (more than 30%) Indicate which courses contain a significant portion (more than 30%)

of the elements in standard 2-2 in the following table.of the elements in standard 2-2 in the following table.

ElementsElements CoursesCourses

Theoretical BackgroundTheoretical Background

Problem AnalysisProblem Analysis

Solution DesignSolution Design

Standard 2-2 Requirement


Standard 2-3: Standard 2-3: The curriculum must satisfy the The curriculum must satisfy the mathematics and basic sciences requirements for mathematics and basic sciences requirements for the program, as specified by the respective the program, as specified by the respective accreditation body. accreditation body.

Standard 2-4: Standard 2-4: The curriculum must satisfy the The curriculum must satisfy the major requirements for the program as specified by major requirements for the program as specified by the respective accreditation body. the respective accreditation body.

Criterion 2 StandardsCriterion 2 Standards Standard 2-5: Standard 2-5: The curriculum must satisfy The curriculum must satisfy

humanities, social sciences, arts, ethical, humanities, social sciences, arts, ethical, professional and other discipline requirements for professional and other discipline requirements for the program, as specified by the respective the program, as specified by the respective accreditation body. accreditation body.

Standard 2-6 : Standard 2-6 : Information technology component Information technology component of the curriculum must be integrated throughout the of the curriculum must be integrated throughout the program.program.

Standard 2-7: Standard 2-7: Oral and written communication Oral and written communication skills of the student must be developed and applied skills of the student must be developed and applied in the program.in the program.

Meeting Standards 2-6 and Meeting Standards 2-6 and 2-72-7

Indicate the courses within the program that will Indicate the courses within the program that will satisfy the standard. satisfy the standard.

Describe how they are applied and integrated Describe how they are applied and integrated through out the program.through out the program.

Indicate the courses within the program that will Indicate the courses within the program that will satisfy the standard. satisfy the standard.

Describe how they are applied.Describe how they are applied.

Criterion 3: Laboratories and Criterion 3: Laboratories and Computing FacilitiesComputing Facilities

Intent: Intent: Laboratories and computing facilities Laboratories and computing facilities must be adequately available and accessible to must be adequately available and accessible to faculty members and students to support faculty members and students to support teaching and research activities. To meet this teaching and research activities. To meet this criterion the standards in this section must be criterion the standards in this section must be satisfied. satisfied. In addition departments may In addition departments may benchmarkbenchmark with similar departments in reputable with similar departments in reputable institutions to identify their shortcomings if any.institutions to identify their shortcomings if any.

Criterion 3 StandardsCriterion 3 Standards Standard 3-1: Standard 3-1: Lab manuals / documentation / Lab manuals / documentation /

instructions for experiments must be available and instructions for experiments must be available and readily accessible to faculty and students.readily accessible to faculty and students.

Standard 3-2: Standard 3-2: There must be adequate support There must be adequate support personnel for instruction and maintaining the personnel for instruction and maintaining the laboratories.laboratories.

Standard 3-3: Standard 3-3: The University computing The University computing infrastructure and facilities must be adequate to infrastructure and facilities must be adequate to support program’s objectives.support program’s objectives.

Resources for ImplementationResources for Implementation

Implementation Requirement

HumanResource

Relevant Qualified TeachersLibrariansTechniciansTechnical Supporting StaffAttendantStenographers Clerks

FinancialResources

SalariesRecurring expenditureStationary

Infrastructure

Class RoomOfficesLabsLibrary Computing

ConduciveSpaciousMultimediaProjectorsBoard + MarkersA.CComputer Internet in Class Room

Required Equipment + Manual

Required BooksJournalsModern InformationSystem

CRITERION 4: STUDENT SUPPORT CRITERION 4: STUDENT SUPPORT AND ADVISINGAND ADVISING

Student must have adequate support to Student must have adequate support to complete the program in complete the program in a timely mannera timely manner and must have ample opportunity to and must have ample opportunity to interact with interact with their instructors and receive timely advice about program their instructors and receive timely advice about program requirements and career alternativesrequirements and career alternatives.. To meet this criterion the To meet this criterion the standards in this section must be satisfied.standards in this section must be satisfied.

Standard 4-1: Standard 4-1: Courses must be offered with sufficient frequency and Courses must be offered with sufficient frequency and number for students to complete the program in a number for students to complete the program in a timely manner.timely manner.

Provide the department’s strategy for course offerings.Provide the department’s strategy for course offerings.

Explain how often required courses are offered.Explain how often required courses are offered.

Explain how often elective courses are offered.Explain how often elective courses are offered.

Explain how required courses outside the department are managed Explain how required courses outside the department are managed to be offered in sufficient number and frequency.to be offered in sufficient number and frequency.

Standard 4-2: Standard 4-2: Courses in the major must be structured to ensure Courses in the major must be structured to ensure effective interaction between students, faculty and effective interaction between students, faculty and teaching assistants.teaching assistants.

Describe how you achieve effective student / faculty interaction in Describe how you achieve effective student / faculty interaction in courses taught by more than one person such as two faculty courses taught by more than one person such as two faculty members, a faculty member and a teaching assistant or a lecturer.members, a faculty member and a teaching assistant or a lecturer.

Standard 4-3: Standard 4-3: Guidance on how to complete the program must be Guidance on how to complete the program must be available to all students and access to qualified available to all students and access to qualified advising must be available to make course decisions advising must be available to make course decisions and career choices.and career choices.

Describe how students are informed about program requirements.Describe how students are informed about program requirements.

Describe the advising system and indicate how its effectiveness is Describe the advising system and indicate how its effectiveness is measured.measured.

Describe the student counseling system and how students get Describe the student counseling system and how students get professional counseling when needed.professional counseling when needed.

Indicate if students have access to professional counseling; when Indicate if students have access to professional counseling; when necessary.necessary.

Describe opportunities available for students to interact with Describe opportunities available for students to interact with practitioners, and to have membership in technical and professional practitioners, and to have membership in technical and professional societies.societies.

Teaching & LearningProcess Control

ADMISSION

FACULTY

STUDENTSSUPPORT &ADVISING

EXAM / EVALUATION

COMMUNICATION SYSTEM

EXTRA CURRICULARACTIVITIES

DEPARTMENTRESPONSIBILITY

Process Control of Process Control of Teaching and LearningTeaching and Learning

STUDENTS

Teaching & Learning Process Teaching & Learning Process ControlControl

For AdmissionFor Admission Announcement / AdvertisingAnnouncement / Advertising Entry requirementEntry requirement No. of seats according to students / No. of seats according to students /

teacher ratio (30:1)teacher ratio (30:1)


For FacultyFor Faculty Faculty officeFaculty office Internet & computerInternet & computer (T & D)(T & D) Module filesModule files Appraisal Appraisal Teacher evaluationTeacher evaluation Faculty SatisfactionFaculty Satisfaction


For FacultyFor Faculty Lesson PlanLesson Plan Books detailBooks detail Teaching methodologyTeaching methodology Grades methodologyGrades methodology Question papersQuestion papers Rules & regulationsRules & regulations AwarenessAwareness Teachers awardTeachers award E-learning facilityE-learning facility

For Students Support & AdvisingFor Students Support & Advising Orientation ProgramOrientation Program Attendance rules 80%Attendance rules 80% Daily method of attendanceDaily method of attendance Students counselingStudents counseling Students supportStudents support Student assessment methodStudent assessment method Internet facilitiesInternet facilities



For Students Support & AdvisingFor Students Support & Advising Discipline rulesDiscipline rules Semester rulesSemester rules Time tabling Time tabling Availability of rulesAvailability of rules


For Exam / EvaluationFor Exam / Evaluation Papers making by teamPapers making by team ModeratorModerator VerifierVerifier Team development Team development Question paper / assignment development Question paper / assignment development Assessment of all the contentsAssessment of all the contents Review by H.O.DReview by H.O.D


For Communication SystemFor Communication System Students, teachers & departmentalStudents, teachers & departmental

For Extra Curricular ActivitiesFor Extra Curricular Activities Sports, debates Sports, debates SeminarsSeminars w/s w/s Industrial visits Industrial visits


For Department ResponsibilityFor Department Responsibility Internet facility Internet facility Facilities for teachers & studentsFacilities for teachers & students Display of attendanceDisplay of attendance Duration of the program Duration of the program Result declarationResult declaration Timely completion of the program Timely completion of the program No class missingNo class missing

Criterion 5: Process ControlCriterion 5: Process Control

The processes by which major functions are The processes by which major functions are delivered must be in place, controlled, delivered must be in place, controlled, periodically reviewed, evaluated and periodically reviewed, evaluated and continuously improved. To meet this criterion a continuously improved. To meet this criterion a set of standards must be satisfied. set of standards must be satisfied.


Standard 5-1: Standard 5-1: The process by which The process by which students are admitted to the program must be students are admitted to the program must be based on quantitative and qualitative criteria based on quantitative and qualitative criteria and clearly documented. This process must be and clearly documented. This process must be periodically evaluated to ensure that it is meeting periodically evaluated to ensure that it is meeting its objectives.its objectives.


Standard 5-2: Standard 5-2: The process by which The process by which students are registered in the program and students are registered in the program and monitoring of students progress to ensure timely monitoring of students progress to ensure timely completion of the program must be documented completion of the program must be documented This process must be periodically evaluated to This process must be periodically evaluated to ensure that it is meeting its objectives.ensure that it is meeting its objectives.


Standard 5-3: Standard 5-3: The process of recruiting and The process of recruiting and retaining highly qualified faculty members must retaining highly qualified faculty members must be in place and clearly documented. Also be in place and clearly documented. Also processes and procedures for faculty evaluation, processes and procedures for faculty evaluation, promotion must be consistent with institution promotion must be consistent with institution mission statement. These processes must be mission statement. These processes must be periodically evaluated to ensure that it is meeting periodically evaluated to ensure that it is meeting its objectives.its objectives.


Standard 5-4 : Standard 5-4 : The process and procedures The process and procedures used to ensure that teaching and delivery of used to ensure that teaching and delivery of course material to the students emphasizes course material to the students emphasizes active learning and that course learning active learning and that course learning outcomes are met . The process must be outcomes are met . The process must be periodically evaluated to ensure that it is meeting periodically evaluated to ensure that it is meeting its objectives.its objectives.


Standard 5-5: Standard 5-5: The process that ensures that The process that ensures that graduates have completed the requirements of graduates have completed the requirements of the program must be based on standards, the program must be based on standards, effective procedures and clearly documented. effective procedures and clearly documented. This process must be periodically evaluated to This process must be periodically evaluated to ensure that it is meeting its objectives.ensure that it is meeting its objectives.

Criterion 6: FacultyCriterion 6: Faculty Intent: Intent: Faculty members must be current and Faculty members must be current and

active in their discipline and have the necessary active in their discipline and have the necessary technical depth and breadth to support the technical depth and breadth to support the program. There must be enough faculty program. There must be enough faculty members to provide continuity and stability, to members to provide continuity and stability, to cover the curriculum adequately and effectively, cover the curriculum adequately and effectively, and to allow for scholarly activities. To meet and to allow for scholarly activities. To meet this criterion the standards in this section must this criterion the standards in this section must be satisfiedbe satisfied

Standard 6-1Standard 6-1 There must be enough full time faculty who are There must be enough full time faculty who are

committed to the program to provide adequate committed to the program to provide adequate coverage of the program areas/courses, continuity coverage of the program areas/courses, continuity and stability. The interests and qualifications of all and stability. The interests and qualifications of all faculty members must be sufficient to teach all faculty members must be sufficient to teach all courses, plan, modify and update courses and courses, plan, modify and update courses and curricula. All faculty members must have a level of curricula. All faculty members must have a level of competence that would normally be obtained competence that would normally be obtained through graduate work in the discipline. The through graduate work in the discipline. The majority of the faculty must hold a Ph.D. in the majority of the faculty must hold a Ph.D. in the discipline.discipline.

Program areas Courses in the areaand average number of sections per year

Number of faculty members in each area

Number of faculty with Ph.D

Area 1

Area 2

Area 3

Area 4

Total

Standard 6-2Standard 6-2

All faculty members must remain current in the All faculty members must remain current in the discipline and sufficient time must be provided discipline and sufficient time must be provided for scholarly activities and professional for scholarly activities and professional development. Also, effective programs for faculty development. Also, effective programs for faculty development must be in place.development must be in place.

Meeting Standard 6-2Meeting Standard 6-2 State criteria for faculty to be deemed current in State criteria for faculty to be deemed current in

the discipline and, based on theses criteria and the discipline and, based on theses criteria and information in the faculty member’s resumes, what information in the faculty member’s resumes, what percentage of the faculty members are current. percentage of the faculty members are current. The criteria should be developed by the The criteria should be developed by the department.department.

Describe the means for ensuring that full time Describe the means for ensuring that full time faculty members have sufficient time for scholarly faculty members have sufficient time for scholarly and professional development.and professional development.

Meeting Standard 6-2Meeting Standard 6-2 Describe existing faculty development programs Describe existing faculty development programs

at the departmental and university level. at the departmental and university level. Demonstrate their effectiveness in achieving Demonstrate their effectiveness in achieving faculty development.faculty development.

Indicate how frequently faculty programs are Indicate how frequently faculty programs are evaluated and if the evaluation results are used evaluated and if the evaluation results are used for improvement.for improvement.

Criterion 7: Institutional FacilitiesCriterion 7: Institutional Facilities

Institutional facilities, including library, Institutional facilities, including library, computing facilities, classrooms and computing facilities, classrooms and offices must be adequate to support the offices must be adequate to support the objective of the program. To satisfy this objective of the program. To satisfy this criterion a number of standards must be criterion a number of standards must be met.met.


Standard 7-1 : Standard 7-1 : The institution must The institution must have the infrastructure to support new have the infrastructure to support new trends in learning such as e-learning.trends in learning such as e-learning.

Standard 7-2: Standard 7-2: The library must The library must possess an up-to-date technical possess an up-to-date technical collection relevant to the program and collection relevant to the program and must be adequately staffed with must be adequately staffed with professional personnel.professional personnel.


Standard 7-3: Standard 7-3: Class-rooms must be Class-rooms must be adequately equipped and offices must be adequately equipped and offices must be adequate to enable faculty to carry out their adequate to enable faculty to carry out their responsibilities.responsibilities.

Criterion 8: Institutional SupportCriterion 8: Institutional Support

IntentIntent: : The institution’s support and the The institution’s support and the financial resources for the program must be financial resources for the program must be sufficient to provide an environment in which the sufficient to provide an environment in which the program can achieve its objectives and retain its program can achieve its objectives and retain its strength.strength.

Criterion 8 StandardsCriterion 8 Standards Standard 8-1: Standard 8-1: There must be sufficient support There must be sufficient support

and financial resources to attract and retain high and financial resources to attract and retain high quality faculty and provide the means for them to quality faculty and provide the means for them to maintain competence as teachers and scholars.maintain competence as teachers and scholars.

Standard 8-2: Standard 8-2: There must be an adequate There must be an adequate number of high quality graduate students, research number of high quality graduate students, research assistants and Ph.D. studentsassistants and Ph.D. students..


Standard 8-3: Standard 8-3: Financial resources must be Financial resources must be provided to acquire and maintain Library provided to acquire and maintain Library holdings, laboratories and computing facilities.holdings, laboratories and computing facilities.

INTERNAL ASSESSMENT PROCEDURE

QEC initiates Assessment one semester prior to the assessment through the dean.

Department forms Performance Team that will be responsible for preparing Self Evaluation.

QEC reviews the Documentation within one month

Is Self Assessment Report Complete

VC/Dean QEC forms Assessment Team in consultation with the dean based on the recommendation of QEC

No

Yes

QEC plans and fixes Assessment Team visit

Assessment Team conducts assessment and presents its findings to QEC, Dean, Performance Team and Dept. Faculty

QEC submits an executive summary to V.C.

Department prepares implementation plan summary

Follow- up of the implementation plan by QEC

Assessment Results Implementation Plan SummaryAssessment Results Implementation Plan Summary AT FindingAT Finding Corrective Corrective

ActionAction Implementation Implementation DateDate

Responsible Responsible BodyBody

Resources Resources NeededNeeded

11

22

33

44

55

66

77

88

Chairman and Dean’s comments with name and signature:Chairman and Dean’s comments with name and signature:

QEC comments with name and signature:QEC comments with name and signature:

Survey of Graduating StudentsSurvey of Graduating Students

The survey seeks graduating students' input on the quality of education they The survey seeks graduating students' input on the quality of education they received in their program and the level of preparation they had at PU. The received in their program and the level of preparation they had at PU. The purpose of this survey is to assess the quality of the academic programs. We purpose of this survey is to assess the quality of the academic programs. We seek your help in completing this survey.seek your help in completing this survey.

A : Strongly agreeA : Strongly agree B: agree C: disagree D: Strongly disagreeB: agree C: disagree D: Strongly disagree

1. The work in the program is too heavy and induces a lot of pressure.

A B C D

2. The program is effective in enhancing team- working abilities.

A B C D

3. The program administration is effective in supporting learning.

A B C D

4. The program is effective in developing analytic and problem solving skills.

A B C D

5. The program is effective in developing independent thinking.

A B C D

6. The program is effective in developing written communication skills.

A B C D

7. The program is effective in developing planning abilities.

A B C D

8. The mathematical content of the program is adequate for pursuingthe advanced courses in the program.

A B C D

Answer question 9 if applicable.

9. The internship experience is effective in enhancing:

a.a. Ability to work in teamsAbility to work in teams (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

b.b. Independent thinkingIndependent thinking (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

c.c. Appreciation of ethical valuesAppreciation of ethical values (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

d.d. Professional developmentProfessional development (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

e.e. Time management skillsTime management skills (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

ff JudgmentJudgment (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

g.g. DisciplineDiscipline (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

h.h. The link between theory and practiceThe link between theory and practice (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

1010 What are the best aspects of your program? What are the best aspects of your program?

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

1111 What aspects of your program could be improved?What aspects of your program could be improved?

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

2. Conduct a survey of alumni every two years.2. Conduct a survey of alumni every two years.

Alumni SurveyAlumni Survey

The purpose of this survey is to obtain alumni input on the quality of The purpose of this survey is to obtain alumni input on the quality of education they received and the level of preparation they had at UMT. The education they received and the level of preparation they had at UMT. The purpose of this survey is to assess the quality of the academic program. We purpose of this survey is to assess the quality of the academic program. We seek your help in completing this survey.seek your help in completing this survey.

A : ExcellentA : Excellent B: Very good C: Good B: Very good C: Good D: Fair D: Fair E: Poor E: Poor

1. Math, Science and 1. Math, Science and Engineering Skills Engineering Skills

(A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2. Problem formulation and2. Problem formulation and (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

solving skillssolving skills

3. Collecting and analyzing3. Collecting and analyzing (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

appropriate dataappropriate data

4. Ability to link theory to practice4. Ability to link theory to practice (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

5. Ability to design a system component or process5. Ability to design a system component or process (A)(A) (B)(B) (C)(C) (D)(D) (E(E

6. Computer knowledge6. Computer knowledge (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

II Communication SkillsII Communication Skills

1. Oral communication1. Oral communication (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2. Report writing2. Report writing (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3. Presentation skills3. Presentation skills (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

I KnowledgeI Knowledge

III Interpersonal SkillsIII Interpersonal Skills

1. Ability to work in teams1. Ability to work in teams (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2. Independent thinking2. Independent thinking (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3. Appreciation of ethical values3. Appreciation of ethical values (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

4. Professional development4. Professional development (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

IV Work SkillsIV Work Skills

1. Time management skills1. Time management skills (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2. Judgment2. Judgment (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3. Discipline3. Discipline (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

V General CommentsV General Comments

Please make any additional comments or suggestions, which you think would help Please make any additional comments or suggestions, which you think would help strengthen our programs. (New courses that you would recommend and courses that strengthen our programs. (New courses that you would recommend and courses that you did not gain much from)you did not gain much from)

VI Alumni InformationVI Alumni Information

Name (Optional) -----------------------------------------------Name (Optional) -----------------------------------------------

Name of organization—----------------------------------------Name of organization—----------------------------------------

Position in organization:---------------------------------------Position in organization:---------------------------------------

Year of graduation:---------------------------------------------Year of graduation:---------------------------------------------

3. Conduct a survey of employers every two years.3. Conduct a survey of employers every two years.

Employer SurveyEmployer Survey The purpose of this survey is to obtain employers' input on the quality of The purpose of this survey is to obtain employers' input on the quality of

education UMT is providing and to assess the quality of the academic education UMT is providing and to assess the quality of the academic program. The survey is with regard to UMT graduates employed at your program. The survey is with regard to UMT graduates employed at your organization. We seek your help in completing this survey.organization. We seek your help in completing this survey.

A : Excellent B: Very goodA : Excellent B: Very good C: Good D: FairC: Good D: Fair E: PoorE: Poor

II KnowledgeKnowledge

1.1. Math, Science and Math, Science and Engineering SkillsEngineering Skills

(A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2.2. Problem formulation and Problem formulation and solving skillssolving skills

(A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3.3. Collecting and analyzing Collecting and analyzing appropriate dataappropriate data

(A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

4.4. Ability to link theory to Ability to link theory to PracticePractice

(A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

5.5. Ability to design a systemAbility to design a system

component or processcomponent or process (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

6.6. Computer knowledgeComputer knowledge (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

II.II. Communication SkillsCommunication Skills

1.1. Oral communicationOral communication (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2.2. Report writingReport writing (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3.3. Presentation skillsPresentation skills (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

IIIIII Interpersonal SkillsInterpersonal Skills

1.1. Ability to work in teamsAbility to work in teams (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2.2. LeadershipLeadership (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3.3. Independent thinkingIndependent thinking (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

4.4. MotivationMotivation (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

5.5. ReliabilityReliability (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

6.6. Appreciation of ethical Appreciation of ethical valuesvalues

(A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

IVIV Work SkillsWork Skills

1.1. Time management skillsTime management skills (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

2.2. JudgmentJudgment (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

3.3. DisciplineDiscipline (A)(A) (B)(B) (C)(C) (D)(D) (E)(E)

IV General Comments

Please make any additional comments or suggestions, which you think would help strengthen our programs for the preparation of graduates who will enter your field. Did you know as to what to expect from graduates?

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

VI Information About Organization

1.Organization Name2.Type of Business 3.Number of Graduates (specify the program) in your Organization:

Concluding RemarksConcluding Remarks Establishing measurable objectives and evaluating Establishing measurable objectives and evaluating

their outcomes are sophisticated activities that are their outcomes are sophisticated activities that are essential to assess if programs’ meet their essential to assess if programs’ meet their educational objectives.educational objectives.

Conducting self assessment is expected to Conducting self assessment is expected to enhance learning.enhance learning.

Concluding RemarksConcluding Remarks Self assessment will provide feedback from Self assessment will provide feedback from

employers and Alumni and will enable Universities employers and Alumni and will enable Universities to improve quality and respond effectively to to improve quality and respond effectively to market needs.market needs.

Assessment will require dedication from faculty Assessment will require dedication from faculty members and commitment from University members and commitment from University Administration.Administration.

Concluding RemarksConcluding Remarks

The Dean QEC should take the lead in making The Dean QEC should take the lead in making faculty members and Administration aware of faculty members and Administration aware of the big role assessment plays in Educationthe big role assessment plays in Education..

ConclusionConclusion

Achieving Quality Achieving Quality

and Enhancing it and Enhancing it

byby

Continuous Improvement Continuous Improvement

Through Through

Self Assessment Which Forms The Self Assessment Which Forms The Basic for External Assessment.Basic for External Assessment.

Thank you

Any questions/Comments

quality enhancement cell

Documents

quality policy of qecwe

university quality assurance

management review

program teaching

customer requirements

philosophy iso

student learning

values tqm philosophy