quality control &assurance project

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    Holcim Lebanon

    Company

    Holcim is one of theworld's leading suppliersof cement andaggregates as well asdownstream activitiessuch as ready-mixconcrete, asphalt andconstruction-relatedservices.From its origins in

    Switzerland it has growninto a global player withmajority and minorityinterests in over 70countries on all

    continents. Toda Holcim em lo s

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    Holcim global by tradition

    1912 1920 1930 1940 1950 1960 1970 1980 1990 2005

    SerbiaCroatiaChina

    New CaledoniaTanzania

    Sri LankaBulgariaRomaniaHondurasPolandKosovoMadagascarMauritiusGuineaIranMalaysiaMacedoniaThailand

    El Salvador.Dom RepublicIndonesiaNicaraguaGuatemala

    French GuyanaAzerbaijanAustria

    Ivory CoastNigeriaNamibia

    La RunionFijiHaiti

    Caribbean IslandsPanamaBangladeshYemen

    United KingdomNorwayUAE

    SwitzerlandFranceBelgium

    NetherlandsEgyptLebanon

    GermanySouth Africa

    CanadaBrazilUSA

    MexicoCosta Rica

    ItalyColombia

    New ZealandPhilippinesEcuadorChileAustraliaCyprus

    VenezuelaSpainIndiaHungary

    Czech RepublicGreeceSlovak Republic

    MoroccoPeruArgentinaSingaporeRussiaVietnam

    Numberof countries

    Countries with operations of consolidated companies and those with minority interest

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    ua r r y in g a n d r a wa t e r i a lp r e p a r a t i o n

    C l i n k e rp r o d u c t i o n e me nt g ri nd in gn d d is tr ib ut io n

    135 cement plants

    398 aggregate plants

    989 ready-mix concrete plants

    101 Asphalt plantsCementClinker%6

    t her c on str uct io n m at er ial s a nd se rv ic es%3

    g g re g at e s C o nc r et e%1

    Sales 2005

    Focus on core competencies

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    Balance between growth andmature markets

    m er gi ng m ar ke ts

    at ur e ma rke ts

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    Balance between growthand mature markets

    m er gi ng m ar ke ts

    at ur e ma rke ts

    %252 %103

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    us a na e eve opmen sa key element of our vision

    and mission

    Sustainable development is acore element of the visionand mission of Holcim

    Our mission is to be theworlds most respected andattractive company in ourindustry creating value

    for all our stakeholders.

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    Who, Where &How?

    Holcim mainoffice inLebanon,

    Antelias area

    Rita something,Quality and ISO

    manager. 1 hour Interview

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    Achievements

    ISO 9001 in 2003

    ISO 14001 in 2004

    Meeting of EC(European Cement),American and Lebanese standards.

    Participant and adherent to the Kyotoprotocol (reduction of CO2emissions by 20%)

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    Quality Process

    Process: Based on Manual, Policy and Pilot testing

    Production: Based on Raw materials acquisitionand treatment all the way to selling of finishedproducts to customers.

    Product development: Creation of new lines ofproducts to meet demand, coupled withenhancement of current product lines.

    Support functions: HR, Accounting, Utilities

    Audit: close up review of all procedureundertaken.

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    Environmental Process

    Assessment: gravity, regulation andquantity

    Measurement: Dust, sound and airpollution

    Improve environment: installingfilters, planting trees, reducing

    noise.

    Publication of results: let the publicknow that action is being taken

    Feedback and long term planning

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    Road Map

    Consist of 5 parts:

    General Finance

    OperationalManagement

    Customersproduct/service

    StandardDevelopment

    HR Management

    Usually established for

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    Issues

    Holcim Lebanon follows strictregulations to keep its ISOcertification and meet Holcim group

    standard. Any failure to meet the standard will

    cause ISO certification withdrawal.

    Review is done on need to do basis. Quality Training is done to core stuff

    and point of sale representative.

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    Thank You