quality assurance & patient safety

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This is a teaser piece which details potential learnings from the Hospital Survey on Patient Safety.

TRANSCRIPT

Page 1: Quality Assurance & Patient Safety

“If I had to give my unit a grade on patient safety it would be a…”

“Our unit is very good at exchanging information within

the hospital because we always…”

“We could be doing a lot better with

patient safety. Let me tell you how…”

“When we make mistakes we often don’t report them because they don’t harm the patient. I don’t report them

because…”

“I was hoping we had a training session to set

expectations. I am still not sure how

to…”

“When things get hectic, my

supervisor makes us work faster, so we

take shortcuts on…”

“The culture here is not open to questions or

suggestions. I wish my supervisor

would…”

Call RMS:1-866-567-5422

A full service market research firm that partners with hospitals to

improve quality assurance.

“I see a lot of things that we’ve changed that improve patient care. For example…”

Visit RMS:www.RMSresults.com

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