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QUALIFICATION SPECIFICATION

NOCN Level 1 Certificate in Warehousing and Storage Qualification No: 600/8247/1

Operational Start Date

1 March 2013

Version

3.0 – March 2019

To know more about NOCN:

Visit the NOCN website: www.nocn.org.uk Call the Customer Service Team: 0300 999 1177

http://www.nocn.org.uk/

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Level 1 Certificate in Warehousing and Storage

Introduction NOCN has been providing a qualification and accreditation service to providers across the UK for over 25 years and is justifiably proud of its reputation as “…a provider of fully accessible, trusted and flexible qualification and accreditation services.” Over the years, NOCN has worked effectively with our centres for the benefit of learners across the country, sharing a mutual interest in providing a continuously improving service. NOCN, while retaining all the advantages of being a national body, has always provided a personal, bespoke service to its customers and prides itself on its local presence and expertise within communities.

This handbook is a resource for NOCN centres who wish to offer the NOCN Level 1 Certificate in Warehousing and Storage. The qualification is relevant to organisations that employ staff for the logistics sector and learners who are preparing to undertake the Warehousing and Storage Intermediate Apprenticeship (England). The handbook details the qualification specification and provides guidance to the training provider on assessment criteria and evidence requirements.

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Contents

Introduction

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1. NOCN Level 1 Certificate in Warehousing and Storage

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1.1 Entry Requirements 4 1.2 Qualification Structure

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2. Centre Information

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2.1 Offering the qualification 7 Recognised Centres, New Centres and External Verification 7 2.2 Required Resources for Delivering the Qualification 8 Tutor/Assessor, Internal Verifier 8 Continuous Professional Development (CPD)

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3. Unit Information

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3.1 Units

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4. Assessment and Evidence

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4.1 Fair and Equitable Assessment 43 4.2 Learners with Particular Requirements 44 4.3 Recognised Prior Learning 44 4.4 Functional Skills 44 4.5 Assessment and Evidence for the Units

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Appendix 1 – Resource suggestions

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Appendix 2 – Assessment Documentation

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Appendix 3 – Feedback Sheet

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1. NOCN Level 1 Certificate in Warehousing and Storage The NOCN Level 1 Certificate in Warehousing and Storage is designed to provide an introduction to the knowledge and skills required for work in a warehousing or storage facility in logistics. This qualification is suitable for learners aged 16 years or over. The qualification will provide learners with an opportunity to: Achieve a standalone qualification that offers recognition for skills developed in the

logistics sector. Achieve a standalone qualification that prepares learners for employment and provides

an entry route into warehousing and storage. Progress onto the NOCN Level 2 Certificate in Warehousing and Storage and the

Warehousing and Storage Intermediate Apprenticeship. Gain work-related skills within warehousing and storage. Learners will gain the knowledge and skills required for the role of a warehouse operative, which includes loading/unloading vehicles, correct selection and packing of customer orders, ensuring they are ready for despatch on time. The qualification provides an entry route onto the Warehousing and Storage Intermediate Apprenticeship (England) issued by the Sector Skills Council (SSC) Skills for Logistics, further details of which can be found on the Alliance of Sector Skills’ website www.afo.sscalliance.org/frameworkslibrary/. The qualification combines both knowledge and competency, which are mapped to the Skills for Logistics National Occupational Standards (NOS). As a result the qualification meets the needs of the sector. 1.1. Entry Requirements There are no formal entry requirements for learners undertaking this qualification. However learners will need to be employed in logistics based role in order to successfully meet the assessment criteria.

http://www.afo.sscalliance.org/frameworkslibrary/

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1.2. Qualification Structure The NOCN Level 1 Certificate in Warehousing and Storage is a 14 credit qualification and has guided 102-140 learning hours with a Total Qualification Time (TQT) of 140 hours. Learners must achieve the 2 credits from the mandatory unit in Group A. A minimum of 7 credits must be achieved from Optional Group B at Level 1 (B1). The remaining 5 credits are taken from any combination of units in Optional Groups B1 and/or B2.

Unit Title Level

Credit Value

Mandatory or

Optional

Ofqual Unit Reference Number

Mandatory Group A – 2 credits

Health and Safety in the workplace 1 2 M A/501/4966

Optional Group B – minimum 12 credits

Group B1 – minimum 7 credits

Maintain the cleanliness of equipment in logistics operations

1 2 O H/601/3708

Keep stock at required levels in a logistics environment 1 2 O M/601/3713

Keep work areas clean in a logistics environment 1 2 O Y/601/3723

Moving or handling goods manually in logistics facilities 1 2 O M/601/3727

Pick goods in a logistics environment 1 2 O A/601/3729

Wrap and pack goods in a logistics environment 1 2 O M/601/3730

Operate equipment to perform work requirements in a logistics environment

1 3 O Y/601/3754

Use equipment to move goods in logistics facilities 1 2 O M/601/3758

Receive goods in a logistics environment 1 3 O M/601/3761

Maintain hygiene standards in handling and storing goods in a logistics environment

1 2 O T/601/3762

Assemble orders for dispatch in a logistics environment 1 3 O A/601/3763

Sort goods and materials for recycling or disposal in a logistics environment

1 3 O J/601/3765

Group B2

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Develop effective working relationships with colleagues in logistics operations

2 4 O H/601/7919

Make an effective contribution to a business in the logistics sector

2 3 O Y/601/9456

Contribute to the provision of customer service in logistics operations

2 3 O Y/601/7920

Place goods in storage in logistics operations

2 4 O T/601/7925

Process orders for customers in logistics operations 2 3 O F/601/7930

Process returned goods in logistics operations 2 3 O L/601/7932

1.3. Total Qualification Time (TQT)

Through consultation with users, TQT has been agreed by considering the total number of learning hours required for the average learner to achieve this qualification.

TQT is split into two areas:

Guided Learning Hours (GLH): o learning activity under the immediate guidance or supervision of a lecturer,

supervisor, tutor or other appropriate provider of education or training o includes the activity of being assessed if the assessment takes place under

the immediate guidance or supervision of a lecturer, supervisor, tutor or other appropriate provider of education or training.

Other Learning Hours (OLH): o an estimate of the number of hours a learner will spend, as directed by (but

not under the immediate guidance or supervision of) a lecturer, supervisor, tutor or other appropriate provider of education or training, including:

preparatory work self-study or any other form of education or training, including assessment.

Examples of GLH activities include:

Classroom-based learning supervised by a teacher

Work-based learning supervised by a teacher

Live webinar or telephone tutorial with a teach in real time

E-learning supervised by a teacher in real time

All forms of assessment which take place under the immediate guidance or supervision of an appropriate provider of training

Exam time

Examples of OLH activities include:

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Independent and unsupervised research/learning

Unsupervised compilation of a portfolio of work experience

Unsupervised e-learning

Unsupervised e-assessment

Unsupervised coursework

Watching a pre-recorded podcast or webinar

Unsupervised work-based learning

The agreed Total Qualification Time has been used to identify the qualification’s Credit Value.

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2. Centre Information 2.1 Offering the qualification Recognised Centres If you are already recognised to offer NOCN qualifications and would like more information about offering the NOCN Level 1 Certificate in Warehousing and Storage, please contact: [email protected]. If you are ready to add the qualification to your curriculum offer, please log in to the NOCN website, under Centres/Processes and Documents, and complete the ‘Additional Qualification Approval Request Form,’ which can then be returned to [email protected] for the attention of your Account and Sector Manager. New Centres If you are interested in offering this qualification, but are not yet a NOCN Approved Centre and would like more information about becoming a NOCN centre and offering this qualification please see Become a Registered Centre on our website https://www.nocn.org.uk/customers/nocn-centres/ and click Become a Centre. External Verification

Once recognised as a Centre, NOCN will allocate an External Quality Assurer. The External Quality Assurer will have ongoing responsibility for monitoring the Centre’s compliance with the requirements of centre recognised status.

The External Quality Assurer will make regular visits to all Centres. During these visits he/she will:

Monitor the Centre’s compliance with the Centre Recognition agreement by reviewing course documentation, meeting managers, tutors, internal quality assurers, learners and administrative staff.

Verify recommendations for achievement submitted by the centre via Quartzweb.

Refer to the NOCN Quality Assurance User Guide for further information on the External Quality Assurance process.

2.2 Required Resources for Delivering the Qualification As part of the requirement to deliver this qualification there is an expectation that staff undertaking roles as part of the delivery and assessment of the qualification have a demonstrable level of expertise.

mailto:[email protected]



https://www.nocn.org.uk/customers/nocn-centres/

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Tutor/Assessor NOCN expects that Tutors/Assessors are able to demonstrate the following competencies: Be technically competent in warehousing/logistics and/or have experience of delivering

training within the area. The minimum expectation is that the level of experience should be at the same level or above the training that is to be delivered.

An occupational knowledge of the roles in warehousing and storage. The minimum

expectation is that the level of knowledge should be at the same level or above the training that is to be delivered.

Hold a recognised teaching qualification or, for new tutors, undertake and complete

initial teacher training to a minimum Level 3 standard within 12 months of taking up the tutor role.

Centre staff may undertake more than one role, e.g. tutor and assessor or internal verifier, but they cannot carry out any verification on work that they have previously assessed.

Internal Verifier

Each centre must have internal verification policies and procedures in place to ensure that decisions made by assessors are appropriate, consistent, fair and transparent, and that they do not discriminate against any learner. The policies and procedures must be sufficient to secure the quality of the award, ensuring validity, reliability, and consistency.

NOCN expects that an Internal Verifier is able to demonstrate the following competencies: They should: Be technically competent in warehousing/logistics and/or have experience of delivering

training within the area. The minimum expectation is that the level of experience should be at the same level or above the training that is to be delivered.

An occupational knowledge of the roles in warehouse and storage. The minimum

expectation is that the level of knowledge should be at the same level or above the training that is to be delivered.

NOCN supports and recognises Centres’ internal quality assurance systems which support the above; any system should encourage standardisation and sharing of good practice.

Continuing Professional Development (CPD)

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Centres are expected to support their staff, ensuring that their subject knowledge remains current and that their members of staff are up to date with regards to best practice in delivery, assessment and verification.

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3. Unit Information The NOCN Level 1 Certificate in Warehousing and Storage consists of one mandatory and a range of optional units which are detailed below. To achieve this qualification a learner must provide evidence of learning and achievement against all of the assessment criteria within each unit. However a number of assessment criteria can be taught and assessed through one activity. A copy of each of the units follows.

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3.1 Units Mandatory Group A – 2 credits Unit Title Health and Safety in the Workplace

Ofqual unit reference number (code)

A/501/4966

Unit Level One

Unit Credit Value 2

GLH 20

This unit has 4 learning outcomes

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Understand Health and Safety rights and responsibilities.

1.1. Identify the key aspects of Health and Safety legislation relevant to own situation.

1.2. State the main health and safety responsibilities of employers.

1.3. State the health and safety responsibilities of employees.

1.4. Explain why it is always important to follow health and safety rules.

2. Understand the health and safety requirements of employers.

2.1. Describe how the tasks he/she has to do can be done safely.

2.2. State how to report a hazard in the workplace.

2.3. Follow the instructions during a fire drill. 2.4. Identify the location of:

• Fire/emergency alarm • Fire fighting equipment • Fire exits • Assembly points • First aid box • First aid assistance • Accident book.

3. Understand how to prevent and deal with accidents.

3.1. Identify common causes of accidents in a particular work context.

3.2. List ways such accidents can be prevented.

3.3. State how an accident should be reported. 3.4. List, in order, the steps to follow in the

event of personal injury.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

3.5. Describe when and how to call for emergency assistance.

4. Understand how to perform workplace tasks safely.

4.1. Carry out tasks safely. 4.2. Use and store equipment safely. 4.3. Maintain a clean and tidy work area.

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Optional Group B – minimum 12 credits

Optional Group B1 – minimum 7 credits

Unit Title Maintain the Cleanliness of Equipment in Logistics Operations


H/601/3708

Unit Level One

Unit Credit Value 2

GLH 20

This unit has 4 learning outcomes.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to prepare self and equipment for inspection and cleaning in a logistics environment.

1.1. Show how the equipment is safe before routine inspection and cleaning.

1.2. Follow instructions and wear suitable Personal Protective Equipment to clean the equipment.

2. Be able to follow instructions and clean equipment.

2.1. Demonstrate the correct cleaning routines according to organisational procedures and the required timescales.

2.2. Follow instructions and demonstrate the use of approved cleaning methods and materials as specified in the manufacturer’s instructions.

3. Be able to follow post cleaning procedures for keeping the equipment in good working order.

3.1. Dispose of waste in accordance with health and safety, and operational procedures.

3.2. Check that the equipment can be safely returned to operating conditions after cleaning.

3.3. Return any unused cleaning materials to the correct storage area.

3.4. Follow procedures to re-stock used materials.

4. Understand problems that can occur with keeping the equipment in good working order.

4.1. Identify problems that can occur with the equipment.

4.2. Show how to take appropriate action to deal with identified problems.

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Unit Title Keep Stock at required Levels in a Logistics Environment


M/601/3713

Unit Level One

Unit Credit Value 2

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to follow instructions to maintain required stock levels.

1.1. Identify required stock levels. 1.1. Make regular or routine checks on stock

levels. 1.2. Follow instructions to identify any

damaged, faulty or out of date items. 1.3. Use the correct handling methods and/or

equipment to move stock. 1.4. Label stock accurately for further use. 1.5. Ensure effective stock rotation methods.

2. Be able to follow instructions to maintain stock control records.

2.1. Follow instructions to update stock control records promptly and accurately.

3. Be able to identify problems with keeping stock at the required levels.

3.1. Identify problems that can occur with stock levels.


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Unit Title Keep Work Areas Clean in a Logistics Environment


Y/601/3723

Unit Level One

Unit Credit Value 2

GLH 17

This unit has 4 learning outcomes

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to identify requirements relating to the cleaning of work areas in a warehousing and storage facility.

1.1. Identify the following issues for cleaning work areas in a warehousing and storage facility

• Health, safety and security requirements • Environmental factors • Special requirements.

1.2. Identify suitable Personal Protective Equipment and cleaning materials to keep work area clean and tidy.

1.3. Maintain personal health and hygiene standards at work.

2. Be able to follow instructions to carry out correct cleaning procedures.

2.1. Follow instructions and use the correct Personal Protective Equipment.

2.2. Use identified materials to thoroughly clean the work.

2.3. Follow instructions to protect people in the work area from cleaning hazards during the cleaning process.

2.4. Follow instructions to ensure that other people are not inconvenienced during the cleaning process.

3. Be able to follow post cleaning procedures.

3.1. Dispose of any waste in accordance with organisational procedures.

3.2. Return any unused cleaning materials to the correct storage area.

3.3. Follow procedures to re-stock used materials.

4. Be able to identify problems with the cleaning of work areas.

4.1. Identify problems that can occur when cleaning work areas.


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Unit Title Moving or Handling Goods Manually in Logistics Facilities


M/601/3727

Unit Level One

Unit Credit Value 2

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to confirm with appropriate people the goods that require moving or handling.

1.1. Identify and use sources of information relating to the goods to be moved or handled this may include • Health and safety • Environmental factors • Special requirements.

1.2. Identify any specific hazards in relation to manually handling the goods.

1.3. Identify methods for manual handling.

2. Be able to manually move or handle the goods.

2.1. Identify the goods to be moved or handled.

2.2. Use suitable handling methods to move the goods safely and correctly.

2.3. Position and set down the goods in the required location.

2.4. Place the goods so that they can be easily identified and accessed.

2.5. Recognise when assistance is required to move or handle the goods and seek help from appropriate people.

3. Be able to identify any problems with moving or handling the goods manually and take appropriate action to deal with them.

3.1. Identify problems that can occur when moving or handling the goods manually.


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Unit Title Pick Goods in a Logistics Environment


A/601/3729

Unit Level One

Unit Credit Value 2

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to prepare for picking the goods.

1.1. Identify the relevant information required for picking the goods this may include • Health, safety and security

requirements • Environmental factors • Special requirements.

1.2. Identify where the required goods are stored.

2. Be able to follow instructions to pick the goods.

2.1. Identify the goods to be picked. 2.2. Follow instructions to apply picking

methods for the type of goods and size of order.

2.3. Use the correct handling methods and/or picking equipment to pick the goods.

3. Be able to follow instructions to prepare the goods for assembling orders.

3.1. Place the goods into the appropriate containers or onto pallets.

3.2. Position the picked goods ready for assembling orders.

3.3. Use the correct handling methods and/or equipment to place the goods correctly for assembling orders.

4. Be able to identify problems with picking goods at any stage.

4.1. Identify problems that can occur when picking goods.


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Unit Title Wrap and Pack Goods in a Logistics Environment


M/601/3730

Unit Level One

Unit Credit Value 2

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to prepare the goods for packing.

1.1. Identify the relevant information required for packing the goods, this may include • Health, safety and security • Environmental factors • Special requirements.

1.2. Check that the goods being packed match the specifications provided in the information.

1.3. Identify the types of wrapping and packing materials to be used for packing the goods.

1.4. Identify the tools and equipment to be used for packing the goods.

2. Be able to pack the goods.

2.1. Follow instructions to schedule the packing of goods according to agreed work instructions.

2.2. Show how the goods are protected from damage while they are being packed.

2.3. Use the appropriate tools and equipment safely in accordance with organisational procedures.

2.4. Demonstrate how the goods are packed, wrapped and sealed using the correct type and quantity of packing materials.

2.5. Show how waste can be minimised. 2.6. Label the packages with the correct

information for further use. 2.7. Dispose of waste materials correctly and

promptly.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

3. Be able to identify problems with the packing of the goods at any stage.

3.1. Identify problems that can occur when wrapping and packing goods.


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Unit Title Operate Equipment to Perform Work Requirements in a

Logistics Environment


Y/601/3754

Unit Level One

Unit Credit Value 3

GLH 30


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to confirm the work required and the appropriate equipment to undertake it.

1.1. Confirm with appropriate people the work activities that require the operation of equipment.

1.2. Identify with appropriate people the equipment to be used.

1.3. Confirm with appropriate people that you have completed the appropriate level of training to operate the equipment.

1.4. Identify any Personal Protective Equipment to be used when operating the equipment.

2. Be able to follow instructions to check that the appropriate equipment is available, safe to use and operational.

2.1. Check that the equipment is available for use.

2.2. Check that the equipment is set up in accordance with instructions.

2.3. Carry out routine checks before and after using the equipment.

2.4. Follow instructions to adjust the equipment in accordance with safety and work requirements.

2.5. Identify common types of defect in relation to the equipment that is to be used.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

3. Be able to operate and monitor the equipment to maintain safe operation throughout the work activity.

3.1. Use the equipment safely in accordance with work requirements, operational and organisational procedures and practices.

3.2. Use the correct Personal Protective Equipment when operating the equipment.

3.3. Monitor the equipment and report and/or record any defects and damage to the equipment immediately, according to instructions, operational and organisational procedures and practices.

4. Be able to shut down the equipment and complete post operational maintenance procedures.

4.1. Shut down the equipment safely and in accordance with instructions, operational and organisational procedures and practices.

4.2. Complete post operation maintenance procedures for the equipment in accordance with instructions, operational and organisational procedures and practices.

5. Be able to identify problems with the operation of the equipment.

5.1. Identify problems that can occur when operating the equipment.


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Unit Title Use Equipment to Move Goods in Logistics Facilities


M/601/3758

Unit Level One

Unit Credit Value 2

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to confirm with appropriate people the goods to be moved and that they are suitable for lifting.

1.1. Confirm with appropriate people the goods to be moved.

1.2. Confirm with appropriate people how the goods are to be moved.

1.3. Identify with appropriate people any equipment to be used in moving the goods.

1.4. Identify with appropriate people any relevant health and safety regulations that apply to the movement of goods within the facility.

2. Be able to follow instructions to check that the area of work is safe and secure for the movement and transfer of the goods.

2.1. Show how to check that the work area is safe and secure for the movement of goods.

2.2. Identify any hazards or difficulties in carrying out the movement of goods within the facility and report them to the appropriate people.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

3. Be able to move the goods correctly and safely.

3.1. Check that the equipment to be used has been prepared correctly in accordance with instructions, work requirements, operational and organisational procedures and practises.

3.2. Use the correct method for handling, lifting, moving and setting down the goods safely and securely.

3.3. Confirm with appropriate people the location for the positioning of the goods in accordance with work instructions.

3.4. Show how to set down and position the goods in a suitable way for future use.

3.5. Undertake the operation in a safe and controlled manner with due regard to the surrounding environment.

3.6. Use organisational procedures for dealing with loss or damage to the goods.

4. Be able to identify problems with moving the goods.

4.1. Identify problems that can occur when moving the goods.


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Unit Title Receive Goods in a Logistics Environment


M/601/3761

Unit Level One

Unit Credit Value 3

GLH 30


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to obtain information and confirm with appropriate people the goods to be received.

1.1. Identify relevant information on the goods being received, this may include the following: • health, safety and security • environmental factors • special requirements.

1.2. Confirm the goods to be received with the appropriate people.

1.3. Identify any hazards or difficulties in carrying out the movement of goods and report them to the appropriate people.

2. Be able to follow instructions to check the goods being received.

2.1. Receive the goods in line with organisational procedures.

2.2. Check the goods received match the specifications provided in the information.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

3. Be able to receive the goods correctly and safely.

3.1. Check that the equipment to be used has been prepared correctly in accordance with instructions, work requirements, operational and organisational procedures and practises.

3.2. Check that the area to be used for receiving the goods is clean and free from obstructions and hazards.

3.3. Use the correct method for handling, lifting, moving and setting down the goods.

3.4. Use the correct handling equipment for lifting, moving and setting down the goods in accordance with safety and organisational procedures and practises.

3.5. Check that the goods have been unloaded safely in accordance with storage requirements.

4. Be able to identify problems when receiving goods.

4.1. Identify problems that can occur when receiving goods.


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Unit Title Maintain hygiene Standards in Handling and Storing

Goods in a Logistics Environment


T/601/3762

Unit Level One

Unit Credit Value 2

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to confirm health, safety and security issues relating to the goods and the storage environment.

1.1. Confirm with appropriate people the following: • Health safety and security • Environmental factors • Special requirements in relation to the goods and the storage environment.

2. Be able to apply high standards of personal hygiene and the correct use of appropriate clothing.

2.1. Conform to the standards of personal hygiene required for the handling and storage of goods in specific storage environments.

2.2. Follow instructions and wear appropriate clothing in the correct manner.

3. Be able to maintain the quality and condition of the goods in a warehousing and storage environment.

3.1. Identify any special requirements needed to maintain the safety and quality of the goods in storage.

3.2. Show how to maintain the quality of the goods in storage according to the organisational procedures and practices.

4. Be able to handle goods using the correct handling methods and equipment.

4.1. Identify and use the correct handling methods for different types of goods.

4.2. Identify and use the correct handling equipment for the goods.

4.3. Dispose of waste in accordance with operational procedures.

5. Be able to identify problems with the maintenance of hygiene standards.

5.1. Identify problems that can occur when maintaining hygiene standards.


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Unit Title Assemble Orders for Dispatch in a Logistics

Environment


A/601/3763

Unit Level One

Unit Credit Value 3

GLH 20


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to prepare for the assembly of orders.

1.1. Identify the relevant information for the assembly of orders including • Health, safety and security • Environmental factors • Special requirements or restrictions.

1.2. Identify the position of the required goods. 1.3. Show that the goods are in stock and

accessible for assembly.

2. Be able to handle goods using the correct handling methods and equipment during the assembly of the order.

2.1. Identify and use the correct handling methods and/or equipment for different types of goods.

2.2. Identify any special loading or transportation requirements relating to the assembly of the order.

3. Be able to assemble the orders.

3.1. Check any requirements to maintain the condition of the goods while the order is being assembled.

3.2. Assemble the order with the correct type and quantity of goods.

4. Be able to prepare goods for dispatch.

4.1. Identify the relevant information on the goods to be dispatched including • Health, safety and security • Environmental factors • Special requirements or restrictions

4.2. Confirm the goods being dispatched match the information provided.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

5. Be able to dispatch the goods.

5.1. Check that the area used to dispatch the goods is clean and clear of obstructions and hazards.

5.2. Check that any equipment to be used with the goods is available and safe to use.

5.3. Operate any equipment safely and in accordance with organisational procedures and practices.

5.4. Follow agreed work instructions to schedule the dispatch of the goods.

6. Be able to identify problems with assembling or dispatching orders.

6.1. Identify problems that can occur when assembling or dispatching orders.


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Unit Title Sort Goods and Materials for Recycling or Disposal in a

Logistics Environment


J/601/3765

Unit Level One

Unit Credit Value 3

GLH 30


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Be able to prepare goods or materials for recycling or disposal.

1.1. Identify types of goods and materials that are suitable for recycling or disposal.

1.2. Identify any relevant information relating to the goods and materials to be sorted of disposed of, this may include • Health, safety and security • Environmental factors • Special requirements.

1.3. Show how to obtain information from appropriate people when there is a difficulty in identifying if the goods or materials are suitable for recycling or disposal.

2. Be able to sort the goods or materials for recycling or disposal.

2.1. Sort the goods or materials correctly. 2.2. Correctly remove any parts of the goods

or materials that are not suitable for recycling.

2.3. Handle the goods or materials using the correct handling methods and equipment.

2.4. Position the goods or materials suitable for recycling or disposal into the correct locations.

2.5. Prepare the goods or materials for further processing according to the recycling or disposal specifications.

3. Be able to identify problems with the recycling of disposal of goods and materials.

3.1. Identify problems that can with the recycling or disposal of goods and materials.


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Optional Group B2 Unit Title Develop Effective Working Relationships with

Colleagues in Logistics Operations


H/601/7919

Unit Level Two

Unit Credit Value 4

GLH 15

The unit has 2 learning outcomes.

LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to develop effective working relationships with colleagues in logistics operations.

1.1. Explain the relevant organisational policies and procedures for developing effective working relationships in logistics operations that relate to: • health, safety and security • quality standards • confidentiality • equality and diversity.

1.2. Describe own roles and responsibilities and those of colleague.

1.3. Explain the importance of good communication methods.

1.4. Explain the importance of feedback to improve work performance.

1.5. Explain how to identify learning needs and the opportunities for learning that are available.

1.6. Explain how to deal constructively with misunderstandings and difficulties that can arise in working relationships.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

2. Be able to develop effective working relationships with colleagues in logistics operations.

2.1. Communicate with colleagues effectively. 2.2. Confirm tasks, priorities and

responsibilities clearly and accurately with colleagues.

2.3. Respond to requests from colleagues that fall within your responsibility.

2.4. Report any circumstances that prevent the achievement of quality standards.

2.5. Obtain information and assistance from colleagues.

2.6. Seek relevant feedback on work achievements and performance from relevant people.

2.7. Determine own learning needs based on feedback and observation of own performance.

2.8. Agree a learning plan that outlines realistic development opportunities and timelines.

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Unit Title Make an Effective Contribution to a Business in the

Logistics Sector


Y/601/9456

Unit Level Two

Unit Credit Value 3

GLH 10


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to make an effective contribution to a business in the logistics sector.

1.1. Explain the relevant organisational policies and procedures, in relation to making an effective contribution to a business in the logistics sector, that relate to: • health, safety and security • personal protective equipment • your work role • quality standards.

1.2. Identify own reporting line and the work roles of colleagues.

1.3. Describe methods for improving personal work performance.

1.4. Describe methods for identifying learning needs.

1.5. Explain the importance of supporting colleagues and the difference it makes to productivity.

1.6. Describe how misunderstandings and conflict in working relationships may be resolved constructively.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

2. Be able to make an effective contribution to a business in the logistics sector.

2.1. Follow all organisational policies and procedures, in relation to making an effective contribution to a business in the logistics sector, that relate to: • health, safety and security • personal protective clothing • own work role • quality standards.

2.2. Communicate effectively with others. 2.3. Confirm tasks, priorities and

responsibilities with an appropriate person.

2.4. Perform work tasks in ways that are consistent with good practice in the organisation.

2.5. Ensure that: • personal appearance and hygiene • equipment • work area are maintained in accordance with organisational requirements.

2.6. Identify own learning needs from feedback obtained from appropriate people.

2.7. Agree a learning plan that is realistic, with an appropriate person.

2.8. Promptly action requests from others that fall within own responsibility.

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Unit Title Contribute to the Provision of Customer Service in

Logistics Operations


Y/601/7920

Unit Level Two

Unit Credit Value 3

GLH 18


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to contribute to the provision of customer services in logistics operations.

1.1. Explain the relevant organisational policies and procedures, in relation to the provision of customer services in logistics operations, that relate to: • health, safety and security • personal protective equipment • maintaining effective customer relations • personal appearance and hygiene • reporting procedures and systems • recording information • confidentiality • complaints.

1.2. Describe different types of customers in relation to own organisation.

1.3. Describe the importance of • promoting the organisation’s image positively • effective communication • good customer service.

1.4. Identify the services available to customers in own organisation.

1.5. Describe the implications of: • a negative image on your organisation • poor communication • poor customer service.

1.6. Describe: • own role in dealing with customer complaints and • the limits of your responsibility.

1.7. Identify who to report to when you are unable to deal with a customer enquiry or request.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

2. Be able to contribute to the provision of customer services in logistics operations.

2.1. Follow all organisational policies and procedures, in relation to contributing to customer services in logistics operations, that relate to: • health, safety and security • personal protective equipment • maintaining effective customer relations • personal appearance and hygiene • reporting procedures and systems • recording information • confidentiality • complaints.

2.2. Develop positive relationships with customers.

2.3. Ensure that own personal appearance and hygiene meet organisational policies and standards.

2.4. Communicate effectively with customers. 2.5. Ensure that all information available is up-

to-date and accurate. 2.6. Identify customer needs. 2.7. Deal effectively with customer enquiries. 2.8. Ensure the customer is promptly informed

of any action that is taken. 2.9. Maintain customer confidentiality. 2.10. Update customer records accurately. 2.11. Record customer enquiries and

outcomes accurately using the organisation’s procedures and systems.

2.12. Deal with customer complaints effectively.

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Unit Title Place Goods in Storage in Logistics Operations


T/601/7925

Unit Level Two

Unit Credit Value 4

GLH 16


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to place goods in storage logistics operations.

1.1. Explain the relevant organisational policies and procedures for placing the goods into storage in logistics operations, that relate to: • health, safety and security • environmental factors • special requirements • storage conditions • stock rotation.

1.2. Describe the different sources and types of information required for placing the goods.

1.3. Describe the areas for storing different types of goods.

1.4. Explain the importance of preparing storage areas before placing goods.

1.5. Describe the equipment and facilities required in the area receiving goods.

1.6. Explain the correct handling methods for different types of goods.

1.7. Identify problems that can occur when placing goods in storage.

1.8. Explain appropriate action when dealing with identified problems.

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LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

2. Be able to place goods in storage in logistics operations.

2.1. Ensure that the area is clean, tidy and clear of obstructions.

2.2. Use the correct handling methods and/or equipment to place the goods into storage.

2.3. Place the goods in the correct location for space utilisation, to prevent damage and meet distribution requirements.

2.4. Update stock control records accurately 2.5. Communicate clearly and accurately, with

appropriate people, the monitoring and storage arrangements for the goods.

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Unit Title Process Orders for Customers in Logistics Operations


F/601/7930

Unit Level Two

Unit Credit Value 3

GLH 10


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how prepare for the processing of orders to customers in logistics operations.

1.1. Explain the relevant organisational policies and procedures for processing orders for customers in logistics operations, that relate to: • health, safety and security • personal protective equipment • environmental factors • special requirements • stock control and ordering systems • the importance of confidentiality.

1.2. Describe different types of customer. 1.3. Explain the information required for

processing customer orders. 1.4. Identify problems that can occur when

processing orders for customers. 1.5. Explain appropriate action when dealing

with identified problems.

2. Be able to process orders for customers in logistics operations.

2.1. Obtain information to process orders for customers.

2.2. Provide customers with the correct delivery information.

2.3. Pass on orders and invoicing information to the appropriate people.

2.4. Demonstrate how to deal with enquires relating to the processing of orders.

2.5. Communicate effectively with different types customers.

2.6. Store customers’ details securely and in accordance with organisational policies and procedures.

Unit Title Process Returned Goods in Logistics Operations

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L/601/7932

Unit Level Two

Unit Credit Value 3

GLH 15


LEARNING OUTCOMES

ASSESSMENT CRITERIA

The learner will:

The learner can:

1. Know how to process returned goods in logistics operations.

1.1. Explain the relevant organisational policies and procedures for processing returned goods in logistics operations, that relate to: • health, safety and security • personal protective equipment • environmental factors • special requirements • customer rights • stock recording systems • scheduling • waste management.

1.2. Describe the main reasons for goods being returned.

1.3. Explain the process for goods being returned.

1.4. Identify problems that can occur when processing returned goods.

1.5. Explain appropriate action when dealing with identified problems.

2. Be able process returned goods in logistics operations.

2.1. Obtain all relevant information on the goods being returned.

2.2. Return the goods to the appropriate locations.

2.3. Update stock control records accurately. 2.4. Label any goods that are to be returned to

the supplier or manufacturer. 2.5. Dispose of any waste correctly and

promptly in accordance with work instructions, requirements, organisational procedures and practices.

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4. Assessment and Evidence The NOCN Level 1 Certificate in Warehousing and Storage is an internally assessed qualification. Learners must provide evidence of learning and achievement against all of the assessment criteria specified within each unit. The NOCN Level 1 Certificate in Warehousing and Storage is a vocationally related, credit based qualification and as such, the units offer the opportunity for learners to achieve a balance of practical skill and knowledge. Centres must ensure that knowledge based learning is substantive, and relevant to the work or events likely to be encountered in the course of a warehouse operative job role. The centre must ensure that the assessment activities are: Valid The assessment activity must be fit for purpose which means that the

assessment tasks measure the intended outcomes of the unit. They should afford the learner an opportunity to provide sufficient evidence of learning to meet the assessment criteria at the appropriate level.

Sufficient The assessment activities afford the learner an opportunity to provide

sufficient evidence of learning to meet the assessment criteria.

Reliable Assessment activities must generate clear and consistent outcomes across all assessors.

Although the activities may be applied to differing scenarios and in different contexts, with different learners, the evidence sought by the activity must be assessed with a universal standard to ensure that the resulting assessment decisions are consistent across all assessors and centres offering the qualification.

Authentic Evidence presented must be the learner’s own work. 4.1 Fair and Equitable Assessment Assessment within the NOCN Level 1 Certificate in Warehousing and Storage is designed to be accessible and inclusive. The assessment methodology is appropriate for individual assessment or for groups of learners.

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4.2 Learners with Particular Requirements If you are a NOCN Recognised Centre and have learners with particular requirements, please see the NOCN Reasonable Adjustments Policy and Procedure found on the NOCN website at www.nocn.org.uk

This policy gives clear guidance on the reasonable adjustments and arrangements that can be made to take account of disability or learning difficulty without compromising the assessment criteria.

The NOCN Centre Recognition process requires the centre to hold policy statements on Equal Opportunities, Diversity and Disability Discrimination which will be reviewed by NOCN. Please contact [email protected] for further details.

4.3 Recognised Prior Learning

Recognition of prior learning is an assessment method leading to the award of credit. The process involves considering if a learner can meet the specified assessment requirements for a unit through knowledge, understanding or skills that they possess already, as a consequence, they do not need to undertake a course of learning.

Centres are encouraged to recognise previous achievements and experience, both formal, for example through accredited units or qualifications and informal, for example through continuous learning. This involves the recognition of achievement from a range of activities that will have been assessed through any valid method of assessment.

When using the process of the recognition of prior learning, it is essential that the assessment requirements of a specific unit or, more exceptionally, a qualification have been met. The evidence of learning provided must be sufficient, reliable, authentic and valid. 4.4 Functional Skills

Functional Skills form a vital part of the Apprenticeship Framework to which this qualification is linked. The learning required for the NOCN Level 1 Certificate in Warehousing and Storage can contribute towards the learning required for Functional Skills.

o English Skills can be practised through statements, descriptions and explanations of practical work carried out, as well as through research and interactions with colleagues.

o Mathematics skills can be developed during practical exercises such as calculation of areas, measuring and weighing, working out costs or expenses.

ICT is not included in the Warehousing and Storage Intermediate Apprenticeship (England) as employers do not feel it is relevant to the job role of those working in a warehouse environment.



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For more information see the Functional Skills criteria for English, ICT and/or maths on the NOCN website: www.nocn.org.uk 4.5 Assessment and Evidence for the units Centres can use a variety of assessment activities to capture evidence of learners’ understanding. Activities may include:

Case Studies Oral Question and Answer Role Play/Simulation Report Practice file Reflective Log or Diary Practical Demonstration Written Question and Answer/Test/Exam

Forms and guidance for gathering learner evidence against the individual assessment criteria are available for download in Word format on the NOCN website:

http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents.

Alternatively, centres can use their own paperwork provided they ensure that the learners’ work is ordered and portfolio references provided as required.


http://www.nocn.org.uk/qualifications_and_units/additional_qualification_documents

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Appendix 1 - Resource suggestions To be confirmed Film footage and reports Acts of Parliament eg Health and Safety at Work Act 1974 National guidance documents Visits to appropriate venues Expert speakers eg Safety Officers Note: this is not an exhaustive list

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Appendix 2 – Sample Assessment Documentation Learner Evidence Record NOCN Level 1 Certificate in Warehousing and Storage Unit Title: Health and Safety in the Workplace

Assessment Criteria Evidence Portfolio Ref

Completed By

Signed Off By

1.1.

1.2.

1.3.

Learner Signature:

Tutor Signature:

Confirmation of Achievement of Unit – Date:

Continue for every unit and each set of Assessment Criteria

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Appendix 3 – Feedback Sheet

Feedback Sheet

Tutor/Assessor Comments:

Learner comments:

Tutor/assessor sign:

Date:

Learner sign:

Date:

47
